Verizon Corporate Office & Headquarters

Verizon is the worst company to ever to be stuck with! I virtually have been through the worst customer service. The company is full of inadequate employees that create issues for customers. I look forward to the day Verizon gets sued. There aren't enough words to describe the company's very poor and horrible performance when it comes to accomodating customer satisfaction.

I DON'T KNOW WHERE TO BEGIN...OUR COMPUTER RUNS ON THE VERIZON DSL MODEM. WE HAVE HAD THIS SERVICE FOR ABOUT 8 YEARS NOW AND NOT ONE BIT OF TROUBLE. ALL OF A SUDDEN LAST AUGUST AND UNTIL TODAY, NOV. 30, 2011...I HAVE INTERMITTENT DSL CONNECTION TO THE INTERNET. I CALLED VERIZON REPAIR A GAZILLION TIMES ABOUT IT, AND IT STILL IS UNRESOLVED. NEW MODEMS(4 OF THEM), NEW FILTERS, NEW SPLITTER, 2 REPAIRMEN AND STILL NO ONE KNOWS WHY IT WILL NOT STAY CONNECTED. EVEN TOLD US TO REPLACE OUR ANSWERING MACHINE...LOL...WE DID...AND IT STILL DOESN'T WORK. EVERYTIME SOMEONE CALLS OUR HOME NOW, I GET KICKED OFF THE INTERNET. TOMORROW MY WIFE AND I ARE CALLING THE CORPORATE OFFICES ABOUT THIS...AND THANKS FOR ALL THE PHONE NUMBERS I SEE ON THESE REVIEWS.

Should be zero stars---Verizon has one of the worst customer service policies I've ever experienced. I've been bounced from Billing Office to Repair for well over a week with no resolution. Are you training your reps??????!!! Why can't they figure out a problem and repair it?

My DSL and Internet service has been fairly stable, thank Goodness, because the few times it was out, like No Internet today, the customer service support was the worst possible. I am in the biz, so I know the abuse the techs get and the problems that exist in the world of telecom. But to insist it was my modem, waste over 1 hour of my time, make me drive to alternate location, only to return home and see the Internet is working again with my same old "supposedly defective" modem, was the final straw. Additionally, the agent would not let me speak to his manager, would not let me speak to a more experienced technician, and would not give me a trouble ticket number immediately. I am writing letters to the CEO and others as well.

I just return from a long tour from overseas and needed Cell phone service. Now, I see some don't care about veterans. I was falsely in form and not informed of services and cost. Was told I could have returned the phone after 14 days right after issue stated, which 30 days was after. Paid over %300 (two Cell Phone) at the start, but was recently inform that was for the Cell Phone and now (this month) received a bill for $466.00 and was told this is bill for NOV and DEC 2011 and DEC is not even here yet. Now, inform the person of the phone I wish to cancel ASAP and was told I will have to pay $640.OO more (Two Phones) to get out of the contract, but I wish to just returned the phones with one has never been used. The people on the phone still insisted I have to pay. That is all together, about $1300 dollars in 2.5 months. Verizon is ripping folks off! I have a so called 4G phone, but it keeps changing back to 3G on its own, was to get a discount for no connection fee (never taken out) not informed of the 14 day return after attempting at a later date . Charged for a so call download which I saw as a Phone update. The best thing for all of the folks in the US and elsewhere to do is, just cancel all contacts with this phone company and inform others as on this site. If you stay with them, they will keep sucking your pockets dry.

I am very unhappy with my cell phone services that we have with Verizon. every month after calling and spending many hours over the phone with Verizon's customer service they refer me to the Verizon's store and i spend many hours there as well. Verizon double count my minutes like if i am on the phone for 2 minutes, Verizon charges me for4 or 6 or more minutes, it is not just when Verizon rounding my number for a 4 second call to one minute call, it is even when i have a missed call , Verizon still count that as a 2 minutes call . I am tired of this problem and i want to cancel my services with Verizon, today at the store after being there for almost 3 hours i finally ask them that i want to cancel my services with Verizon and move on with my life, they said i need to pay early termination fees for each cell phone!!! why do you want to keep people with the service that is no good and people are unhappy, why do you want us to be with Verizon while we dislike what we see or hear? this is so wrong.the only reason you are not allowing us to cancel our services with Verizon is because Verizon knows if they allow this to happen , there will be no one left as their customer. everybody will cancel because they are unhappy and unsatisfied. I called the corporate office in NY and left a message, If i couldn't get help from the corporate office then i will have a court help me against Verizon for causing me so much problems.This month my bill is about $164.00 extra and no one could explain that to me and why do i need to pay $164.00 extra. I am so frustrated and don't want this to happen to me every single months. Thank you for reading this note . daryaus@yahoo.com

Don't you people understand. All tour complaining does not matter. This company lobbbies and has massavie gov, and privitetised backing. We mean nothing to any of these major companies who have people in their pockets. They answer to no one. Until society starts waking up, we will always be their little pathetic puppets. These companies laugh their asses off at society. We have proven time and time again we will buy into anything they sell us. The people always have the power to change things if everyone sticks together and shows we will no longer take BS so Ceo and corporate asses can make billions of dollars.

I would NOT recommend Verizon Wireless to anybody. Although the cell service is usually very good the customer service is the worst I have ever delt with. They customer support if you want to call it that is very unprofessional, nasty, rude and are know to just hang up or put you on hold forever and then hang up on you. I was due to a early upgrade on 2 line of serices I was charged for both phones after siging a 2 year agreement and then see that the phones are free when I went home and logged online. Verizon REFUSED to credit me for the charge for the phones! I spent hours on the phone with the nasty bitches one after the other after the other and they are NASTY to say the least. There is no way that they should treat there customers the way that they do it is not right and uncalled for. Today, I will be packing up my devices returning them to the ugly bitch that sold them to me (Gina) in the Toms River NJ store (not the one in the mall) and she can shove them up her fat ass! There are to many other cheaper companies out there with just as good service for half the price that will actually appreciate my business. If I were you I would NOT sign up with Verizon Wireless. By the way if you compare all cell phone carriers they are the most expensive and give you the least.

I have never had any major issues with Verizon on and off for the past ten years or so until recently. My issue is not with Verizon, but the company that runs their trade-in program (they would not tell me the actual name of the company, but they let me know they ran the trade-in program for t-mobile as well). I turned in a Galaxy S handset for an appraised amount of $132, and never received the gift card. I called in every month for the past six months to get status updates, let them know I never received the gift card (which they placed as lost/stolen, and supposedly reissued a new card each time), and asked for resolution. My last phone call was the beginning of November, and I was told this was the last time they would try to send me a gift card. Their employees told me my address was wrong in their system numerous times, my e-mail address was entered incorrectly numerous times, and a few other excuses. My e-mail address, mailing address, and phone number are all correct on the original e-mail receipt for the appraised value. I was also asked numerous times what envelope I sent the phone in (used the mail in program). I don't know! It was six months ago. Am I really supposed to remember if the envelope was white plastic or yellow? Some of their employees were very helpful in trying to fix the situation, but they also acted like they never received the trade-in phone to their warehouse, they tried to change the appraised value to $30 and then $85 (current values for samsung fascinate and samsung galaxy s); but when I did my trade in, there was no option for fascinate, just galaxy s handset. So, after six months of waiting, at least four hours of my life gone from talking to trade-in customer service, customer service, and the escalation department, I have no resolution. Tomorrow (11/28) is the 15th day business day since my last phone call, and I'm supposed to have the gift card in hand. I highly doubt it, and Verizon told me they would not issue a credit, try to send me a gift card, or do anything else about my situation. Well, I'll give you til december, and if I don't have my money, I will be contacting the BBB, and the FTC against your trade-in department. I even tried to get the cancellation fee waived in case I don't get my gift card (which is worth more than the $132 gift card). I may try giving their corporate offices a call as well, but we know in most cases, executives aren't helpful in resolving these matters for the little guys (the whole reason they have a job in the first place).

Verizon is awful. The company as a whole must be a Republican contrivance. My mother has an internet access card through them (USB). The card in question gets a whole blazing 0.08 Mbps (70 Kbps)throughput. That is just barely better than dial-up. I called them back on May 10th 2011. Nothing. I called again this evening to troubleshoot and maybe get help with extremely slow browsing speeds. I ended up being on the phone for nearly five hours. At the end I demanded that the account be canceled. I conferenced the call with my mother and an agent who verified the account for a second time. This agent then refused to cancel the account stating that my mother would have to visit a store with her photo I.D. to cancel. ROTFLMAO!!! Well, happy Thanksgiving. Photo I.D my posterior. Bright and early in the morning (11/25/2011) the family attorney will be canceling this account with a Subpoena. Early termination fee of $60.00 .... lol. Can anybody say the words: you're STUPID ? 1

My husband and I renewed our contract last September at the Mall of NH Verizon Branch. Verizon had a program for existing customers that we would return to them our old phones and get the Motorola DroidX2. Before signing up, we spoke with a HQ Verizon rep and was confirmed that the present program was that if we got the new phones, we would get $100 back for each returned phone. After a month, I called the customer services inquiring about the $200 and was told that we should not have left the phones with branch but instead shoudl have mailed them in, we did not know this. The Verizon store tried to find the phones but could not however Verizon agreed to give us a credit on our bill for the $200. Yesterday I called Verizon customer services and was told that they could do nothing about it but could negotiate a lower amount; it started with $35, then $50 and ultimately $100. This is not as much about the money as it is about the principal, I did nothing wrong, the branch gave us the wrong information and Verizon is not addressing the issue. Shame on them.

VERIZON CORP PHONE NUMBERS PRESIDENT'S OFICE IVAN SEIDENBERG (212) 395-1060, MS. BROOKS EXECUTIVE OFFICE (888) 483-7770, CUSTOMER RELATIONS (800) 483-7988, LEGAL DEPT. RANDY MILCH (212) 395-2384 ALL OF THESE NUMBER ARE GOOD AS OF 11/22/11 HOPE THIS HELPS EVERYONE, BECAUSE THEY HAVE SCREWED ME OVER.

THESE ARE THE REAL PHONE NUMBERS TO VERIZON CORP OFFICES I JUST USED THEM TODAY. PRESIDENT IVAN SEIDENBERG (212) 395-1060, MS. BROOKS EXECUTIVE OFFICES (888) 483-7770, CUSTOMER SERVICE (800) 483-7988, LEGAL DEPT. RANDY MILCH (212) 395-2384 LIGHT UP THESE NUMBERS AND GOOD LUCK.

What a surprise I've been on hold for over an hour. Our client Mary Bassett has been sent to collections over a fraudulent charge that occurred in or about April 2007 for internet service (she didn't even have a computer). At the end of 2008 she was first advised of this and thereafter sent to collections over a $250.00n fraudulent bill even though letters were sent and calls made. After numerous calls and letters which were sent by our client and our office, nothing was done. our client has never had a problem getting service from Verizon from that time on, but in Sept. 2010 Verizon reported her to collection over this 2007 fraudulent bill. After holding for over an hour this supervisor said he can't help either and is finding someone else to assist. I am still on hold. Unfortunately our client does not have the financial means to file a lawsuit but is hopeful that someday someone will in fact file a lawsuit to put an end to this fraudulent behavior.

WOw.after reading the previous complaints concerining Verizon service, my problem seems insignificant. My DSL service has been off & on now for 4 months. The month of Aug. I was able to call the bussiness office and they subtracted the DSL charge from the bill ( for that month). But, I had intermittent connection for 13 days in Sept. and 14 days in Aug. I called the bussiness office and they said that I was not charged for those days which my bill clearly states thet I was charged. I was sent a new moden the 10th of this month. I had connection for 2 days before I lost it again. Now. a person from the Intermittent Group had me install a WAN miniport and I can only run one computer off of it. ( I have 2 computers. ) I have spoken to the techs more times than I can count. I have been transfered to the Intermittent Group twice. My problem had been sent to the Executive Appeals offices because it was a 'group' problem. They said that a new DS3 WAN card needed replaced. I spoke with a nice gentleman, named Brad, and he said that he would call over to 'maintanence' to help me out and, wouldn't you know it, I was able to connect to the Internet. This was even before a new DS3 WAN card could be replaced. Now, I with the Service Intervention dept. ( How many different groups do they have?) Again, my ticket was forwarded to the maintanence dept. and suddenly all my Internet problems have disappeared. I am still waiting for them to call. ( yes they do call back 1 out of 10 times they say they will) Once I'm sure the problem is resolved, I have compiled the time that I have spent on the phone with all of the techs, groups and depts. and then ammount of time I have ran In-Home-Agent. They are going to recieve MY bill for My time plus I'm including charges for Mental stress and Depression which occured because of their incompotence !! The Verizon techs, Intermittent Group, Executive Appeals and Service Intervention have all done their jobs to the best of their ability and my hat goes off to them.

I've been with Verizon since 1994 (Airtouch) and even had a large business account and corp. rep. Some one has remotely manipulated my phones inc. but not limited to modifying and deleting texts messages,changing pictures,controlling who get through to me and who doesn't allowing apps to be installed by others..... tech support for endless hours and getting the same woman at corp. security seven times (7) different times no matter how I contacted them. she would not give her employee number and said that her name Lucy Arcola. she was rude and abusive. My accountant had set up our major business account and had hidden the true nature and extent of the endeavor spiriting away a large sum of money. Verizon was completely uncooperative in providing documents and other info. The harder I tried to get saticefaction the more problems I had with the account and eventually gave up. Needless to say it cost me dearly to have them as my carrier. at this very moment my Verizon phone has been loaded remotely with bogus programming making it difficult to use at best.

I canceled a broadband card for 59.99 and when the next billing cycle came out i was charged 59.99 + tax. The MANAGER SAID THAT I HAD TO PAY IT AND THEN WAIT FOR A CREDIT!!!!! I asked him why I had to pay for something that was canceled and not owed. IT'S OUR RULES!!! I was also told that I better pay it or it would go on my credit and have late fees too. WOW A COMPANY THAT THREATENS YOU TO PAY FOR SERVICES THAT YOU DON'T HAVE. I have a lot of phones with verizon I am will do like the bank of america customers did MOVE THEM TO AT&T. After 13 years it"s time for a change. DID YOU EVER WONDER WHY I AM CANCELING SERVICE? BECAUSE IT DOSN'T WORK. I CAN AFFORD THE BILL BUT EXPECT A SERVICE QUALITY EQUAL TO WHAT WAS PROMICED THANKS MANAGER THOMAS ID# 127046 FOR OPENING MY EYES TO WHAT A REALLY SHITTY COMPANY YOU ARE. I HOPE YOU JOIN ALL THE UNEMPLOYED VERY SOON

I don't even have my new service up yet and I'm 100% unhappy. Bad techs, bad customer communication, late arrival, impossible phone systems, a lot of "passing the buck" and a customer w/an incomplete order after sitting home -- losing wages -- for TWO DAYS! I am so furious. I thought "how can it be worse than [insert area cable company]?" Well, I assure you, it can. For me, it is!!!! I thought it impossible to go down from horrendous. BETTER SERVICE IS NOT ROCKET SCIENCE PEOPLE. Learn to compete, FIOS/Verizon, or you will FAIL!!!!!!!!!!! You give customer service the bad name it has come to deserve. SHAME ON YOU.

I am a customer of Verizon and I am VERY UPSET!!! I was told by the customer service reps that we were eligiable for DSL. In fact we were not. I reported this to the BBB and I was contacted by Denise Wannamaker in the Customer Relations on November 7th, I had explained to her what my problem was and why I was complaining and she said that she would look into this matter and get back with me either that day or the following day, she had given me her direct line and I waited to hear back from her and I NEVER heard anything from her. I have called her on the 9th of November at 12:51 pm left her a message and in her message it states that she would return my call at HER CONVIENCE

Customer service, tech support, and corporate are the worst. I can't get anyone to call me back, help me, or tell the truth. Every person has a different darn answer and no resolution. I have a DROID 2. It sucks! I had emergency situations and all my ways of contact were down. FB always has connection errors, emails get dropped, the phone linked half my contacts together so now I have to keep going through to unlink different people. Corporate no longer answers their phones, it is simply an answering machine. The corporate guy I got a hold of a week ago gave me a phone number to call him back that does not work. That's awesome. Way to go Verizon. You're best customer service award is crap which you guys probably made and promoted yourself!