Verizon Corporate Office & Headquarters

I was a brand new customer to Verizon with a new home and bundled package. Two months in, I received a "final" bill. I had been paying all along and when I went on line to access the bill and see what it was for (There was no information included on the bill!), I could not access the bill. I asked Verizon for help, they acknowledged a problem and said they would "investigate". I did not receive any other billings and I thought it was taken care of - STUPID ME. A few months later my credit report was dinged for $245. This bill has a different cutomer account number and the area code and phone number are not mine. I've discovered the area code is a bogus 113 number. Calls, emails, and formal written letters of complaint over the course of 15 months have not been returned or acknowledged. I contested the information with the credit agency and they confirmed it was my bill and refused to remove it from my record. It is now in the hands of the PUC. I have fios, but i'm thinking of yanking all the cords and sending everything back. If I don't get this resoved by the PUC I will go to small claims court.

OMG. Anyone who gets Verizon services is delusional. Verizon is the worst not just at customer service, but at everything else. They are overpricing their customers, they add additional fees to their bills, and they DO"NO"T at any time keep their promise about anything. I know first hand because I have been arguing with them since June 2010. They took away my bill to account because they screwed up my account. Get this, they made the ERROR but I am going to pay the price for it. Next, they will TELL you to go to another carrier when they can't solve your problem. And finally, if you have called them numerous times, they put notes on your account so that they don't have to deal with you anymore when you call in for assistance. They literaly transfer you to the financial dept. They don't even have an esclation department to handle complaints because they transfer you and that person takes your information and promises to call you and the NEVER do!!! Believe me, it was a HUGE mistake when I left Sprint. At least they respected me and did whatever they had to do to keep my service with them. So, run...and I mean RUN from Verizon. They are on their way out the door. Someone is bound to buy them out and if not, they are going to kill their own business. What I want to know is WHY these people are not worried about their company? Stakeholders? Partners? Whatever? Good luck Verizon, but I don't think that you have a prayer.

We have been without phone service for over 3 weeks. I own a small business with 8 lines and have been promised port forwarding since 1/4/12. I have also been promised someone would take care of it ASAP since 1/4/12. We have called Verzion every single day and have spent 4-6 hours..... Although everyone is polite and nice, no one seems to know what or how to help and keeps passing me on to other departments. Last supervisor Devina from the Pomona Office small business depart assured me it would be taken care of but she never delivered or call me back. My phone number on my bill 310-543-3538.  Please contact me on my cell 310-292-0332. Gary Owner  310-292-0332

I have read pages of your submissions and my heart goes out to all you fine people. Here is the deal. Verizon calls me daily trying to sell me service. I have never been a Verizon customer. I live thousands of miles from their service area, I have been on the US do not call registry for many months. The reason they call is simple, Verizon is dying people. Verizon has no problem breaking FCC regulations and trying to sell me products. The fact they can't possibly provide me service means nothing as long as their billing department has my information. If you think getting service calls where you live is tough you can only imagine what I would have to do. lol I can only suggest you find an alternate provider to meet your needs asap. A good rule when trying out new services is to compare the time it takes to reach a human from tech. support as opposed to new account sales. In theory a well run company would be able to connect you to tech support faster. Think about it. I know some of you might be thinking (hoping) things will improve after all they had a good bottom line last year right? Well for those of you that need convincing Google (Enron). People failed to listen to me then and they will now. Good luck to all of you, Landoo

There are not enough words to describe the frustration I have had these past 5 days trying to restore incoming service to my employer's phone system. For the first 1 1/2 days the various technicians I reached continued to try to blame our equipment for the problem. Even when we had our equipment vendor on the phone with the Verizon techs, the Verizon techs continued to say it was our problem. After getting over that hurdle, I was then promised on site repair appointment. Waited most of the day (Saturday) only to be told that no one was available to come with a promise that someone would come out on Monday, Jan 2 which was the observed New Year holiday. At least this time I got smart and asked for a 30 minute notification so that I wouldn't sit around waiting. After calls into repair all day, I was finally told that no repair techs were on duty to make site visits the entire holiday weekend. This means that the promise of someone on Saturday as well as Monday was a lie from the beginning. Since Tuesday, was a regular business day, I was promised someone would be at the premises 'first call' of the day. I get to work extra early to meet the tech and wait and meanwhile this is day 5 that our phones were still down. Throughout the day I continue to call and get various and conflicting information. "Yes, someone is coming"; "No, it is not necessary for a site visit"; "A tech was just dispatched 6 minutes ago"; "No, the problem is in the central office it is not necessary for anyone to come". It didn't matter that I had called the President's hotline (BTW whoever heard of a Hotline that is only manned from 9-5?) It didn't matter that I had used the online chat to try to get to the bottom of the trouble. It didn't matter that I called my account rep whose out of the office message stated that he would be out on vacation from August 4th to August 8th. Yes, August when the day I placed the call to him was Dec 30th! May favorite (and most frustrating) encounter with Verizon customer service was an online chat. Fortunately, I have the transcript and plan to send it to the President of Verizon. Here is a section: Me: I really need to speak to someone on duty to make sure this problem gets resolved this evening Verizon chat: Thank you. I see where it has been ref to the duty manager Me: Yes, but the problem has been bounced around for the past 4 days... V: I will note your ticket and escalation for you Me: Please tell me what that translates to. Will someone call me in 5 minutes? 10? 30?. I have been at the highest escalation since yesterday. V: when a ticket goes to escalation, a whole team works on resolving the issue. V: Someone will come out to your premises. Please verify your call back number Me:646-XXX-XXXX. I really need to speak to someone who can verify that a tech is on their way and to give me an approximate time to expect them. This is a business and I will wait until they get here but I don't want to wait needlessly like I did on Saturday. V: Please feel free to call in so you can be transfered to a duty manager. (at this point I am confused as I thought the whole idea of online chat was to get information without having to call) Me: What number should I call to ask for a duty manager? V: 888-896-9211 Me: Thank you Me: Just tried that line several times and got a fast busy. Do you have another number to try? V: 888-520-9941 Me: Apparently they have changed numbers and not bothered to even tell others on the team. When you call 888-520-9941 you get a message saying that the number has changed to 866-846-0118! V: I did not know that Me: Welcome to the frustrating world of Verizon! I am happy to say that dispite all of the back and forth, 2 seasoned techs stayed with the issue from 4-12 and from 12-8 yesterday and last night and finally got the issue resolved but I know if I hadn't continued to call every hour or so to ask for updates and status, that the problem could still exist. Nothing should be this hard.

I have been A loyal Verizon customer for almost 15 years, Back in August I was billed for equipment returned,that a Verizon representatives boggled. After several months and 30 phone calls, I was credited back the equipment charges,I was promised free service and data service for my account, This was taken away, and the representative: rom: Verizon Wireless Executive Relations <ExecutiveRelations@VerizonWireless.com> To: DOGBOARDX43@YAHOO.COM Date: December 19, 2011 8:41:07 PM EST Subject: Recent Complaint (CASE1227447) Hello, My name is Yathrib Habiballa, and I work in the Executive Office of Verizon Wireless. I would first and foremost like to apologize for any inconvenience that you may have experienced with our company. I have received your email complaint and would like to speak with you to address your concerns. Please contact me directly at (949) 286-1404 Monday through Friday between the hours of 8:30AM and 4:30PM Pacific Time. I look forward to speaking to you soon! Thank you, Yathrib Habiballa | Verizon Wireless | West Area Executive Relations | Office Office 949-286-1404 | Fax 949-286-7570 P Please consider the environment before printing this e-mail. She said an a recorded line that she did not want to look for it I have been robbed called a liar, and service has been taken away and over charged, I have made over 20 calls to resolve this, with me still owing, I would like a neutral person go go over all the conversations, and not just a selected few and please resolve this A very unhappy customer

I am from Virginia, been trying to get Internet and landline service since December 2011 it is now January 3 2012, 2 times that I took off of work to wait on a tech to come to my home they were a no show, my order supposedly has been corrected 4 different times but I still have no service, I have even already received a statement from Verizon telling me how much I owe them and what my monthly bill will be but again NO SERVICE has even been established. I find it funny how every time I call Verizon to find out why they are not showing up at my home when they have said they would that they supposedly can't find me in their system but they can sure find me to send me a bill for service I don't even have yet, and on top of all of this I have spent at least 6 plus hours worth of my cell phone minutes on the phone with customer service only to be treated with a great deal of disrespect, bounced between different departments because nobody seemed to know what was going on, and to talk to 2 supervisors who promised to track my order and follow up with me but never have. I wish I knew of somebody that Verizon could be reported to. A company should not be allowed to treat people this way and get away with it. I have sent a complaint to the CEO in hopes that some of these issues can be corrected but I won't hold my breath!

9:05 PM 1/2/2012 For the last two weeks I've had a difficult time accessing the internet using Verizon WiFi. I've worked with Verizon repair personnel a few times and have been told the Verizon doesn't guarantee wireless speeds. Indeed, my cable speeds are excellent and until about two weeks ago my wireless speeds were acceptable, 12/11 mbps. Since then my wireless speeds have slipped to 0.6/1.2 mbps. I had quicker connections using dialup 15 years ago. All speed tests were performed using Verizon In House Agent [IHA]. The last repair agent I spoke to indicated that Verizon was running out of bandwtdth so it was just a matter of too many people using Verizon's wireless network. If that is the case, do I have to trash my new laptop and rewire my house to use strictly ethernet?

I would give 0 stars if I could. Saying they are "poor" is actually a compliment to them. They confirmed our order 7 months ago, have yet to honor it, keep saying "it will take 24-48 hours to escalate it," promise a call, NOTHING!! I would like to see if we can pull together and file a class action suit against them. That will cr h their attention.

Verizon Fios just installed their Triple Play network in my home. After contacting my alarm company to change the phone number to the new number that Verizon installed, I was told that their new phone line was not connected properly to my existing alarm system. Verizon refulses to acknowledge that they did not hook into my alarm and they want ADT to come fix the problem. ADT will charge me to come to the house and connect the alarm to the Fios phone line. When I signed up for Verizon, no one every disclosed that it would disrupt my alarm system. Verizon should send a technician to my house and connect the phone to my alarm as it was before. They unhooked the old phone line and hooked up the new line. It is their responsibility.

My account has been screwed up since May 2011. Several visits to the local Verizon Office, several telephone calls to Verizon Billing Department and several emails to Verizon produced nothing. Many false promises. Verizon's computer needs a thorough overhaul. COMCAST has a triple play package promotion ending 1/21/12. I'm thinking of changing unless my problem is fixed by next week. Also, Verizon's corporate telephone number and fax number won't answer.

I am in Northern Virginia and have been trying, for MANY months to get Verizon to correct the pixelation problem I have been having. I am sending a letter to the CEO in the hopes that the local staff here will be more responsive. They have told me it was my TVs (the only time there is a problem is with TV - not on Blu Ray, etc), my HMDI cable (another load of garbage) and even so far as to tell me that my it is my glasses! You have got to be kidding me! I finally found the address for the corporate office so maybe someone there will push to get this problem fixed. To think, I even pay for this terrible service!

I have found that you do not want to show them that they are wrong in their store. If you do they will refuse to serve you and ask you to leave. The store manager, Lori, had the Audacity and arrogance to tell me that I did not know where I bought my phone. I was having an issue with the date my contract is up. I refuse to stay with Verizon 1 day longer than needed. I knew the date they had was incorrect. They refused to listen to what I had to say. I asked for a copy of my signed contract. Lori told me that I would have to go to the place I bought the phone from. I was standing there and attempted to to explain that I indeed had purchased the phone from that very store. She informed me that I didn't know what I was talking about. If they can't screw you one way then they will call you a liar and try to do it another way. I then call the customer service line again and requested a copy of my signned contract. What they sent was a copy of their W9 tax information. I could care less about their tax information, just another way to run you in circles and continue to screw you over. I will not rest until justice is done. I know where I bought my phone. I am not as stupid as they may think that I am and I will not be called a liar by a glorified scam artist in the disguise of a manager.

VERIZION WIRELESS SERVICE IS VERY POOR AND THE CHANGE YOUR CONTRACT WITHOUT YOU TELLING THEM THEY TAKE UP IN THEY OWN HAND CHANGE YOUR PLAN THEY REP ARE POOR THE SERVICE ARE POOR THEY OVER CHARGE YOU ON YOUR BILL I THINK CORPORATE HEADQUARTERS SHOW KNOW ARE THEY TREAT THE CUSTOMER BECAUSE I DONT THINK THEY KNOW THEY OVER CHARGING PEOPLES ON THE BILL THEY CUT YOUR SEVICE OFF AND CHARGE YOU 15 DOLLARS PER LINE TO GET CUT BACK ON

I am appalled at the length of time it is taking to fix my residential phone line. The line has acted up on and off for the past year where there is no dial tone or I can't receive calls. They came and "fixed the problem" but this resulted in the line crackling with static. They managed to tone down the static noise but it's still there. I figured I'll deal. On Nov. 23, 2011, the dailtone became a buzzing noise. I requested repair on their website. They NO SHOWED on me 3 times by calling once after the appointment time frame was over and twice during the appointment time frame. I was assured they would expedite the repair as the problem was still not resolved for 2 weeks. When they say "expedite" they really mean delay. Now they say nobody will be able to come out for the repair until Dec. 23, 2011. Wow. That's an entire month I don't have landline service and an entire month it takes for this piece of garbage company to fix a problem. I have wasted 3 days from work and missed many calls due to this. When I asked what was the problem, their response was " too much work and not enough people". Gee, thanks. ISN'T THERE A LAW AGAINST THEM NO SHOWING??? Many times over the years, I've thought about switching to another carrier. Verizon has made that decision very easy for me.

NO MATTER WHAT TIME I CALL VERIZON, THEY ARE EXPERIENCING A HIGH VOLUME OF CALLS. I HAD NO DIAL TONE ON MY PHONE TWICE WITHIN A SEVEN DAY PERIOD. I USED 90 OF MY CELLPHONE MINUTES TO CALL THEM. EACH TIME I HAVE SPOKEN WITH ANYONE IN BILLING, I HAVE RECEIVED A DIFFERENT RESPONSE FOR THE SAME PROBLEM. MY LANDLINE PHONE SERVICE WAS CHANGED TO A DIFFERENT SERVICE BY ONE OF THE BILLING AGENTS. WHEN I QUESTIONED THIS AND REQUESTED TO BE CHANGED BACK, VERIZON REACTED AS THOUGH I HAD MADE THE ERROR. MY ACCOUNT NUMBERS WERE CHANGED AND NOW I RECEIVE 2 BILLS INSTEAD OF ONE. THIS PRESENTED A PROBLEM SINCE THE BILL IS PAID THROUGH MYCHECKFREE. THE LEVEL OF CUSTOMER SERVICE IS HORRENDOUS.

I have been with Verizon Wireless since 2002. The have (in the past) provided my family with the best services available on any wireless network. However, since the Gingerbread OTA that I received on my Droid X...nightmare. The phone battery life is horrible, the phone locks up during scrolling, there is major hesitation on soft buttons, all unacceptable. I have been sent two CLNR (Certified Like New Replacements), but the problems persist. The customer service reps have become unhelpful, basically saying that none of their other Droid X customers are experiencing the same problems. After going on several blog sites, I can plainly see that other Droid X users are, in fact, experiencing exactly the same problems. I will now call Corporate Headquaters to see if we might be able to work out some sort of amicable solution. Thank you for the number.

I am hoping that Verizon's CEO and all executive members are reading my compliant and all others before me. I was hoffified by the rudeness, unfriendly and unprofessional customer service that I had encountered on 12/7/11 at the mall kiosk service counter located on the island of Maui. I was very disappointed after having been with Verizon for only less then a year. Prior to Verizon, I had been with another provider for over 20 years and have never experienced rudeness like this from their customer service. I had taken my compliant to the local office on Maui and spoke with the manager there whom was very polite and apologetic. I and all others can make all the compliants we want. But, is there any consequences to this type of behavior or are these kinds of claims sweeped under the rug and never dealt with. Mr.CEO, I am sure you have a lot of great people in your company and all it takes is to have a few rotten apples to spoil the reputation of your company. Get rid of them! or Verizon will fail. There are many competitor out there. Would love to hear back from you Mr.CEO....signing off, DISAPPOINTED

Version Wireless does not even deserve a score in my book. I have NEVER felt so much destant and disgust for another entity eceped the man who molested me as a child! As messed up as it is to say that I truly feel it. I makes me want to puck, thinking of the amount of money I have given them over the years and how poorly they have treated me. I second looking forward to the day they are sued intact may try my self if any one want to help put a suit up against them come with me. They have been truly evil to me. And have never tried to make it up. The are an incredible abomination to any ethical resedue that nay be left in this country when it comes to business. What an utter failure you are verizion. The venom that burst through my blood for you is utterly ruthless and for yours and my own good I am dropping your ass and having it out with one with the highest person I cab get in the phone tomorrow. I would love to wast my time and harass the CEO until all was made right... Infact although I want my money back I just want to see the cellular empire bombed like the world trade centers. Minus the people inside. Okay I am sorry for that one... What is there to do?

If I could give Verizon service a -10 I would. I am on my third (and soon to be 4th) DVR box. The ones they send are bad. When I call, I am moved all around through the automatic voice menu and then when I get to the agent number, it is always "due to a high volume" no one can assist. I have waited twice over 30 minutes each and no one EVER answered. Of course, Sunday evening. If I am not getting the service I am paying for what is my recourse? Is this industry regulated? The PUC does NOT regulate it. Bills are frequently inaccurate, reception (or whatever you call cable where some stations, like ABC, CBS, etc) is all of a sudden not available (?) or is pixilating. I would think this should negate my contract if they are not providing the service I'm paying for. This has been MONTHS. Whenever I call about billing or changing services I always call back to a second agent to see if they can confirm what I've been told and there have been times when they could NOT. Is this legal? What happens if I notify them that they are in breach of the contract and I am canceling?