Verizon Corporate Office & Headquarters

I know and understand what you all are saying as it relates to poor customer service. Allow me to inform you that VZW gets what it pays for when it comes to the majority of its' call center representatives. They are not paid well and there is a high turnover rate in most cases. A lot of them do not know/follow the policies as they are trying to keep their call handle time down. Many direct store representatives are too busy trying to put a product in your hand that they do not fully explain what will happen when you activate the product. I have had older people call in with products that they purchased and do not know how to even use, as the sales representative made the use of the device seem so simple. I have heard store managers lying to customers about what happened with their product while I am forced to sit there and say nothing for risk of losing my almost minimum wage position (due to the recession). I have transferred calls to other department representatives and told those representatives that the problem was not 'A' and that troubleshooting was necessary only to go back and look at the account and see that the representative said that 'A' was the problem and if the customer waits for a specific date to come to pass that 'A' would then resolve itself. Unfortunately I am prohibited from calling the customer back to advise them that this was wrong as it would put the company in a bad light (People would lose confidence in what the representatives told them). Instead, Verizonwireless' policy is that it is best for the customer to be provided with incorrect information and feel good about it than for me to call them back and see that the problem is solved by getting another VZW technical support representative who is willing to take the time to help (There are some of them out there, unfortunately they are few and far between). Feel free to copy and post this anywhere else you like as the truth is an absolute defense against claims of libel and slander. Truly, I feel your pain as I hear what you go through everyday.

Bills have itemized charges on them. I work in a call center for another phone company but when you call in mad at the world before you get into the conversation with the rep, what do you expect . Everyone makes mistakes as a company and a consumer. Most issues over 80% of them are caused by a consumers change, usage, or misunderstanding. As a consumer you can not forget you are also responsible. If you wait a year, and I've witnessed this firsthand, to report a problem then want 1 year of credit, seems like you would have called a year ago. And do you know HowMany people I talk to daily who say they DO NOT read their bills monthly. You can not hold a company responsible for your lack of involvement in your services! And treat people the way you want to be treated, the customer is NOT always right..and I am a customer first!

Customer services is the worst. They need to get highly trained people to do their jobs. Supervisors are not what they call supervisor's they just want to get paid and do nothing. No body that works for Verizon can give me an answer to can help me. Wait time on line is horrible they keep you waiting for 1 hr before someone gets to the phone. I am seriously canceling this service and going back to optimum.

I have a contract plan and my husband has a prepaid plan. We are currently 400 miles apart. Calls between us are supposed to be free, right? Not so. According to his account detail page online, Verizon is charging 20 cents a minute for roaming when I call him, but it's free when he calls me. He is in the same place 24 hrs a day! I called customer service and representative I spoke with (who, by her tone, had MUCH better things to do than her job...) told me that when he is roaming, we get charged. I told her calls to me while roaming are free, but calls from me while roaming are charged? She said "I don't know what to tell you. You want me to refund some of this? Fine." I said, "No. I want you to refund ALL of it ($85 in 4 days)." She refunded me $22 and told me that's the best she could do. Then she offered to put us on a $50/ month unlimited plan. I asked her if it would still charge us extra for roaming. She said yes. I couldn't help it. I laughed at her. As one of the largest and most respected cell phone companies in the world, why does Verizon feel the need to swindle their customers out of every dime possible and then provide us with abysmal customer service when we complain about it? Oh yeah. I know why. Because a lot of us live in areas where we have no choice but to use Verizon. Hey, Verizon Corporation: Extortion isn't really extortion when the customers know it's happening, but still do it willingly, right?

I would of gave Verizon 5 stars but because you did me dirty & lied to me about me not paying for one of my phone bills which i dont get how am i going to forget to pay for my phone plan when i just signed a contract with you?!!! bullshit!!! i am so angry because when i payed for my last bill everything look all good..you didn't even send me a bill which i don't get??? so i was going through a fever for 3 days & was 2 days late to pay my bill so i call Verizon and i found out i owe $500 don't i have the right for you guys to let me know in a letter & not finding out by calling???!! i don't get how you guys couldn't send a simple letter yet alone how did it get that high when i been paying understand a 2 day late fee on my part but i doubt that's going to turn my bill into $500 & the part about not paying for one of my bill and there is no record that show i payed that's bullshit too, because shouldn't that's computer machine show cost that i payed??its a computer & shouldn't it keep a record?!!..im so mad because its so true the rich get richer & the poor get poorer and thanks to you Verizon for that a perfect company to do that to family that's trying to make it in this economical times.

I personally do not believe that Verizon is doing well it this time. I also, believe that their major is poor customer. They should realize that if they want too operate poor customer service and their services and or products are poor. They can not survive being poor in both area. They, want too over-charge for what they got the hype stories how they rule the air and can not spin up a web-page no better than a start-up service provide like DSL Extreme. This company DLS Extreme cost $9.aper month but realize they do not do call appointments. However, they can test and do everything that needs too be done remotely. The New Verizon, for example; charges for high speed internet. In additional, they always coming up with pretty wrapped packages holding nothing but air. Once, we brought into their sell pitch, they sold us a package called premium care (verizon's experts) this package was too service our equipment and they would do their work remotely while "screen-sharing" these so-called expert's was aware that my modem was out-dated, and something would happen while Verizon's experts was services my computer remotely firing chemicles threw that out-dated modem something would happen too my computers and then I would called back for their services too learn that Verizon customer support was no longer 24/7 like they are available and then they are closed and the was too contact them about premium internet service is via Verizonchat.com; therefore if you do not have internet because something went wrong. That means that they can not servic you and you are now paiding for something that can not be used. I can not believe that Verizon could be so shady.

I'm just about to have enough with Verizon and looking for a lawyer to sue them. I had a family plan with my daughter and son.. for many years...well last yr i received a promotionall letter from vz saying that if i updated my contract for another yr with them i would get a month off so i called and spoke to someone. This person asked me if i wanted a whole month free on my total bill of 150 and i said no.. i would like to renew the contract for another yr and you can just credit my part of the bill which was $80.00 and i will pay the difference on the bill because my daughter and son are not extended their contract .. so they applied $80 credit on my next bill and all i paid for was $57.00 which was the charges for my 2 other lines... well my kids were contract free with vz for many years and just last week they both signed up with att and as im looking at vz bill on line the other day i notice they're 2 early term fees totaling over $300.00... i said : what a joke! Called them..spoke to customer service rep which did nothing for me but tried convincing me that i signed up a contract for a yr and my kids were also included in that contract... well how is that possible and i chose to have only my charges credited and my kids paid for their part of the bill...I purposely told their rep that i was the only one the renew contract... This is like having a family plan with 3 other ppl and you get a new phone for free and for receiving a free phone u basically renew your contract for another 2 yrs.. well then how does this effect the other 3 ppl that didnt get a new phone... their contract stays the same! doesnt get renewed.. only the person with a free phone gets it renewed... Well same thing in my case.. i got credited for $80 for my part of thebill and renewed contract for a yr but my kids paid their part of the bill and should not be responsible for any new contract agreement.... Called vz twice and no manager availb to speak to so someone;s suppose to return my call and hasn't yet. I'm about to get really agreevated and so dissapointed at vz for being such a long and loyal customer...

I signed a 2 year contract with Verizon in June of 2011 , as of tomorrow , I will be receiving in the mail my THIRD MOTOROLA ANDRIOD GLOBAL 2 phone becuase the prior 2 overheated and stopped working .. apparently Im not the only one this happens to as I googled my problem and 3 websites/forums popped up instantly. Verizon refused to credit me for not being able to use my phone all of christmas week while I waited for a new one to arrive. I used their packaging to send the first phone back and Verizon claims they never got it. I tried to file a police report for stolen mail and its federal jurisidiction when mail goes missing. Ive been to the post office 3 times asking them to look for the package. I finally this past Sunday morning talked to an IT rep who told me she locates lost phones by looking for the serial numbers and they are always in the warehouse .. yet Verizon still is charging me $449.00 and wont look for my phone there.

I will be receiving my 3rd andriod motorola in the mail tomorrow , the first overheated , once during the whole xmas week ( no phone all week ) and now when a snowstorm hit last night .. my luck ! I mailed back the first phone w/verizon packaging who claims they never got my phone .. EVEN THOUGH AN IT REP told me those phones sit in the warehouse & my serial number needs to be searched for ? will they do that ? who knows ? my phone died while i was talking to her at 600am Sunday morning complaining it was overheating and NOT charging .. AGAIN !! now If I don't give them $449.00 for their crappy phone I will be blocked and turned into a collection agency .. and oh yeah .. I'm under warranty to top it off > what kind of warranty is that crap ? I was told I couldn't have a credit for 5 days of no phone either during Christmas week .. no kind of credit on my bill for lost service .. the first phone .. stopped texting , the touch screen stopped working and it wouldt hold a charge , the 2nd phone died in less than 12 hours heating up in my hand , simply fried out .. I was told the ports are bad and they cant charge & that is why they overheat , The IT reps .. ALL told me there was NO such problem but I googled my model overheating and 3 forums instantly popped up of angry customers complaining about the same thing as me ..

Who can a disabled senior go to when you've had no luck with customer service rep after customer service rep and they won't put you in touch with a supervisor for Verizon landline service. I'm at my Wit's End - I'm so tired of having to go through my story of trouble and no results since 2/8/12. I keep being promised results and told they will follow up, but they NEVER CALL TO FOLLOW UP AND I STILL HAVE NO RESULTS....I can't get them to have a supervisor call me to discuss this....I don't know what to do anymore.

Just went to the local Virizon store in my area to upgrade to the iPhone 4S. I was advised by the sales rep. that I was eligable for the upgrade, but I would have to pay $20.00 for the upgrade plus sign a two year contract. I was further advised that I could wait until April and get the upgrade with a $50.00 credit and the $20.00 fee would be waved. I spoke to the manager and asked why I had to wait one month to get the $50.00 credit on the upgrade and the $20.00 waved. He stated that he had no control over that and that the corporate headquarters makes the rules. I have been a customer since 1996 (With Alltel) until Virizon bought them out in 2006. I would think that Virizon would want to keep long time customers instead of letting them walk. I should add that I have three phones on my account that add up to $200.00 a month. One time savings $70.00 (which I would have spent in accessories anyway) just cost the company $200.00 a month for another two years. Total of $4,800 loss for the company over a $70.00 savings.... The best part is when I told the manager that I would look for another company, he pointed to the highway out side and told me to follow the traffic. Cocky !!!

ALL OF OUR STORIES ARE SO SIMILAR.... yet no one does anything, and Verizon continues to get away with scamming customers out of money for services they DO NOT PROVIDE! and this is ASIDE from the disgraceful customer "service" they provide.... Any chance of a CLASS ACTION SUIT FOR VERIZON (FIOS), [NOT WIRELESS]? This is what happened to me¡­..but there are countless stories just like mine on the internet¡­. I lost ALL Verizon FIOS services (Internet, TV, and LANDLINE phone) on 4/16/2011 for almost a month!** and continually CALLED FROM MY CELL PHONE AND TRIED to get it restored, and finally gave up after they scheduled a tech visit¡ªAND CONFIRMED it in the am BUT NEVER SHOWED up, - this after THEY INSISTED that I take off from work to be in the home all day for this visit! After I repeatedly called to see where they were, I was informed that THEY CANCELLED the tech visit- WITH NO PRIOR notice to me- on the same day- the same day of the scheduled visit, the same day they confirmed it, the same day I sat home all day- MISSING WORK- A FULL DAYS WAGES! SO, I CANCELLED MY FIOS ACCOUNT¡­And they have been billing me ever since¡­for service in APRIL, MAY AND JUNE OF 2011! (at first, their bills had my original account number, and after I was given a confirmation number for the cancellation and the credits, I was finally sent a bill that said ¡°do not pay, credit balance, refund check to follow.¡± Since Verizon billing is always billed in advance, I thought that they had finally corrected my account, however, the NEXT SET OF BILLS HAD A DIFFERENT ACCOUNT NUMBER AND A READ ¡°BALANCE DUE $167.57¡±, BUT this makes no sense- I NEVER HAD SERVICE DURING ANY OF THE TIME PERIOD THAT THEY ARE BILLING ME FOR AND WHAT IS THIS ACCOUNT NUMBER?? They never provided any of these services to me in April (the weeks they billed me for), May and June! In fact, I even sent them THEIR OWN VERIZON DOCUMENTATION TO PROVE THAT THEY ARE INCORRECT/THAT I AM CORRECT. (THEIR OWN CONFIRMATION #S/THEIR OWN CONFIRMATION EMAILS THAT WERE SENT TO MY BLACKBERRY/EVEN MY CABLEVISION BILL SHOWING AN INSTALLATION DATE AND SERVICE DATES: PROVING THAT I DIDN¡¯T EVEN HAVE VERIZON EQUIPMENT OR WIRING ANYMORE IN MY HOME. YOU CANNOT HAVE 2 PROVIDERS AT THE SAME TIME! VERIZON EQUIPMENT/WIRING MUST BE REMOVED PRIOR TO CABLEVISION INSTALLATION¡ªTHIS IS PER BOTH COMPANIES EQUIPMENT RULES! STILL, THEY HAVE CONTINUED TO BILL ME, EVEN HARASSING*** ME- RETAINING 3 COLLECTION AGENCIES TO HARASS/BULLY ME DAILY VIA PHONE THREATS TO MY CELL/HOME PHONE/THREATENING LETTERS. I HAVE EVEN CONTACTED THE CEO OF VERIZON, LOWELL MCADAM, BUT HE ASSIGNS ¡°OTHERS¡± TO LOOK INTO THIS, AND THEY CONTINUE TO SAY I OWE $¡°$167.57¡å DESPITE THE VERY OBVIOUS FACT THAT I HAVE SENT THEM THEIR OWN ¡°VERIZON¡± DOCS TO PROVE OTHERWISE. THIS IS NOW INSANE. THEY ALSO USE 2 ACCOUNT NUMBERS (I ONLY HAD ONE ACCOUNT, AND THEY MISSPELL MY NAME, they have used the wrong address and called me Jennifer and that is not my name¡­..HOW DO I KNOW THAT THIS IS EVEN MY BILL?? I HAVE POINTED ALL OF THIS OUT, BUT THEY ARE NOW IGNORING ME, EXCEPT FOR THE HARRASSMENT***, AND I AM CONCERNED ABOUT MY CREDIT RATING NOW. I HAVE TRIED THE BETTER BUSINESS BUREAU BUT WHEN THEY FINALLY RESPONDED (AFTER 8 MONTHS OF IGNORING HER, THEY SAID I STILL OWE THIS BOGUS BILL OF ¡°$167.57¡å). ***If you read the legal definition of EXTORTION: The use, or the express or implicit threat of the use, of violence or other criminal means to cause harm to person, reputation, or property as a means to obtain property from someone else with his consent. USC 18 This is exactly what Verizon /and the 3 collection agencies they hired to help them harass and threaten me to cause harm to my reputation by trying to obtain my money. They call me daily on my cell/and my home phone. They send me threatening letters. (these are the 3 collection agencies: North Shore, EOS/CCA, CBE Group: and they are complicit in this attempt to EXTORT MONEY FROM ME as well. **AND NEVER GOT SERVICE BACK AFTER THAT DAY¡­.CANCELLED MY ENTIRE ACCOUNT AFTER THAT DAY. Details are below They billed me, bill dated 4/25 (due 5/20), ¡°future¡± charges (they charge in advance) - ¡°TRIPLE PLAY¡± PACKAGE CHARGES: VOICE: APR 25-MAY 24 (BUT I DIDNT HAVE THIS SERVICE!) TV: April 19- May 19 (BUT I DIDNT HAVE THIS SERVICE!) iNTERNET: April 25-May 25 (BUT I DIDNT HAVE THIS SERVICE!) THIS BILL WAS FOR $244.04 They billed me for ¡°past due¡± charges, but those charges were for the dates that had LOST SERVICE¡ªI called, and I refused to pay, and I was assured that I would be credited that amount (By Ms. Tyree and others¡ªthis is in THEIR NOTES AND HAS BEEN VERIFIED BY MS. TYREES -this credit/credit adjustment/correction/cancellation WAS NOT DONE CORRECTLY BY VERIZON¡ªNOT MY PROBLEM! (They only credited me for loss of service for 2 days- April 19-20: ANOTHER VERIZON ERROR!) I received another bill: dated 5/7, for services for ¡°services May 9- May 24¡å This bill has some ¡°adjustments¡± but shows that I owe ¡°$167.57¡å

Verizon a few years back, harassed me for two years for a phone number I had, that was previously the number of a plumbing company. Verizon put me into collections because the 'Plumbing company' had take out an ad in their yellow pages, and I guess, went out of business. So when I opened my business (nothing to do with plumbing, I don't even know how to use a wrench), for two years, just paid my bills. Then I get collection companies calling me. They put a freeze on all my banking accounts. They make my life miserable and almost destroy my business and life savings. Several times, I cleared it up, after dozens of lengthy phone calls. Every six months, some insane rep would open it up again, and the only explanation was, it was 'company policy' .. but they wouldn't tell me what the company policy was. I finally ended up in court in NYC. Verizon sent some big wigs down. I had about 3" of correspondence in which in many cases Verizon admitted their insanity. I remember the court day. Verizon's execs in expensive suits looking smug. I remember the judge looking over the correspondence, looking at me and looking at them, incredulously. He said to the Verizon suits, "Did anyone of you read this before you entered my court?" They said, "Yes!" HE said, "Does Verizon hire Mongoloids? Because you are attempting to sue this man for a business that had your number two years before he opened his own. Get out of my court. Case dismissed." Well, you would think it ended there. And it did, for a while. Six months later someone from Verizon calls and opens it all up again. Like nothing ever happened. They are crooks and when I talk to Verizon reps on the side, they are aware of the companies unlawful practices. But the way the courts and collection agencies are set up, they 'bully' you into paying fees, you don't owe, because they will cripple you financially. Shame on our government. Shame on Verizon and ATT follows the same route.

verizon is by far deceiving and has the rudest customer service reps. my phone quit working in November,and my daughter had went over the minutes by 165,they charged me for half the month plus the next month when they replaced my phone stating it was a new account some how we have gotten behind,however we have payed since 12-30-2011 893.00 and they still want another 224$ dollars.Now that is just ridiculous,they are rude, deceiving our bill has never been what they stated it would be.I work to damn hard to just give my money to them.Now they say since my husband and I have smart phones it will be 350.00 per line to get out of at which we have 5.thinking it would of been cheaper to have my mom and step dad on our account,then they shut off our phone and charge 15 reconnect per line when we were told we would not be. I have had it with there misleading practice.I will take our chances,there prices are ridiculous!! As I can see we are not the only ones victimized by this company.

In reviewing your reviews, and with the exception of Phil (2/7/12), who was probably paid for the 5 star rating, or works for the Verizon Promotion Department. I concur with all of you and your various complaints. For, me the problems have been many, and all the phone reps seem to be more concerned with their paid commission for selling contracts, than trying to resolve the issues of their customers. It all started with a promoter knocking on my door promising me a $89 monthly fee, plus a few extras amounting to no more than $122 per month, and the first bill I received the following month was $289! With every call I made, at least 50 calls over time, a rep would start a brand new contract that sounded fair initially, then the bill would creep up month by month. The sad part is that the competing services, Cavalier, Comcast, Direct TV all have an angle. Direct TV made you listen to a recording after talking to the rep, and IF you hung-up while listening to the recording, and the terms they made you agree to, they would bill you, as you had unknowingly contracted with them automatically. Cavalier was the same way. BTW Smart phone users--within the next few months-thanks to even more government regulations- we will now be charged for all the apps we download on our cells phones!

In reviewing your reviews, and with the exception of Phil (2/7/12), who was probably paid for the 5 star rating, or works for the Verizon Promotion Department. I concur with all of you and your various complaints. For, me the problems have been many, and all the phone reps seem to be more concerned with their paid commission for selling contracts, than trying to resolve the issues of their customers. It all started with a promoter knocking on my door promising me a $89 monthly fee, plus a few extras amounting to no more than $122 per month, and the first bill I received the following month was $289! With every call I made, at least 50 calls over time, a rep would start a brand new contract that sounded fair initially, then the bill would creep up month by month. The sad part is that the competing services, Cavalier, Comcast, Direct TV all have an angle. Direct TV made you listen to a recording after talking to the rep, and IF you hung-up while listening to the recording, and the terms they made you agree to, they would bill you, as you had unknowingly contracted with them automatically. Cavalier was the same way. BTW Smart phone users--within the next few months-thanks to even more government regulations- we will now be charged for all the apps we download on our cells phones!

I have had many billing issues with Verizon over the past month. Customer service has been awful. From extremely long wait times to untrained representatives, to nasty supervisors and outright lies. It first started when I called to change my 300 minute world plan to a 500 minute plan and I got "oh we have a better plan for you if you just change it to XXX plan"....So I changed my plan and then I get billed for both the 300 & the 500 min. plan and then don't get the 24 month promotional discount they offered me for switching. I call up and they said we see the error and will correct it. A few weeks pass and still no adjustment. I called back again and at first they tell me they don't see the offer I was given but then they do see a credit that was reversed so they make another adjustment (they supposedly sent me an email to confirm this, still waiting for the email) which I will now have to wait for to see if my next bill gets corrected. And then the Rep. goes on to say that they can't promise I will get the promotion I was originally offered because they don't see that promotion in their system!!I feel like it is the old bait and switch tactic. If the next bill isn't sorted I will definitely switch companies, probably Vonage. I also had other issues with their world plan but too boring to go into.....

And the saga continues, I signed up for the ever increasing bundling package, not knowing I would be treated like a bundle of garbage,$170.00 a month to be treated like crap? My sister has a stroke, I'm in LA she's in London. I made an emergency call to her for 31 minutes & received a bill for $ 93.00. I receive a call from a person explaining unusual use on my phone, checking for fraud. I explain the circumstances, expecting @ least a pause or something. NOTHING other than his sales pitch trying to extort a larger monthly payment from me. I was flabbergasted. Not wanting any negative vibe floating around with my sister gravely ill. I hung up! When I received my $ 277.00 bill for the month. I thought I would call & resolve this problem & was prepared to sign up for the international calling plan if necessary. Only to find I was been punished by not excepting the plan when the other cold B------ had called. Realizing I was dealing with another moron out of the same mold. I told them I was discontinuing service & demanded to speak to a supervisor. Their mother called me back the next day & as I suspected, their breeding in there. I am now getting free service from FIOS because I will never pay this bill or the one's they send me over the next 10 years. It's not enough money for them to take me to court. They can ding my credit, but if it ever comes up your just say it's in dispute & it will be disregarded. My plan is to hook my computer up to through directv who I should never have left, do what ever I need to to upgrade to get free internet TV & free phone service.

Why is it that you can write a letter to the President of the United States, but cannot write to the CEO of Verizon? I have talked to many verizon customer service representatives since receiving the fios bundle on December 5, 2011. It was supposed to be $89.99 per month. I have received two bills for well over $200 each. No representative can explain how the charges got so high. Each removes about $20 from the bill, but it gets added back on. No one can can give me answers. I even got erroneous contact info for corporate. Verizon's service is poor compared to comcast/infinity. I am seeking other avenues to receive justice.

At9RTf Yeah !... life is like riding a bicycle. You will not fall unless you stop pedaling!!....