Verizon Corporate Office & Headquarters

NO STARS DESERVED Called Verizon today to discuss the recent increase on my bill. They informed me that my 2 year discount had expired. When I asked if it could be extended and was told by a customer service rep that all they could do was to take $15 off . I asked why they couldn't accomodate what I had before, he said they would or could not . I asked to speak to a manager, he said he was the manager . I then asked to be connected to sales , he said he was the sales department . He refused to connect me to anyone else . I then said I would be reaching out to Verizon's Corp Office and he said ...OK.

After keeping an account with Verizon for 20-30 years, I have just learned that the photos I had stored in my Pix Place account have been deleted. Photos of my kids when they were young, deceased relatives and pets, irreplaceable memories. Why the powers that be at Verizon would be so insensitive is shocking to me. Why offer the Pix Place service, if you can't comprehend that photos are priceless, irreplaceable records of a persons life, not just space on your server, and my phone photos were tiny files anyway. Even if a thoughtless tech person thought this necessary, someone should have had the sense to realize what photos are to people, and created a backup, so there would be a possibility of recovery. I am so angry, sad, and disappointed with Verizon right now. I will be exploring options with other carriers, something I never thought I would do. I am under contract for awhile yet on one cell phone, but not the other two. I will be trying to find the addresses of the correct managers to copy this email to, up to and including the CEO. I am totally devastated at the loss of my priceless photographic memories.

In September 2012 I contacted Verizon to close out my deceased husbands account. The account was closed and a new on was set up in my name. At that time I was told I would receive a refund check for the balance of his account in 5-7 days. Three months have passed and I have not received the check. Today Nov. 5th I contacted the finance dept at Verizon and they said a check was being cut to day for the refund in my deceased husbands name. I asked them to make the check out to me or credit my account. They said they couldn't do that. I can't believe a business as big as Verizon could not accomodate me since I have been an outstanding customer for over 20 years. I think I will cancel them and go with a company that is willing to take care of its customers.

I wish I could give NO STARS!!! Verizon, is the worst!!! There was an account that I officially closed, but Verizon never did...it was open for a year before it went to collections. Mind you, I upgraded my service 3 times and no one said anything about this till 4 years later. My credit is shot, the agents and supervisors are not helpful. And as soon as I get this taken care of...they can take EVERYTHING...Comcast here I come. You will get more channels with Comcast.

I purchased 2 I phones on july 17th, 2012. At this time I was told that I would receive 2 $50.00 debit card to defray the cost of the phones from either verizin or Infinity. These card were to come in approx 45 days. It is now over 60 days, I have visited the store and told they would take care of it. I called the store and they looked up my account and there is nothing on my account that indicates that I was at the store. I call agaqin and speak to anothert manager, she said she would call me beck, no call. I call the store and ask for her, sheis not in the building, is she coming back? " I do not Know, let me hav her call you back " This is the worst service I have ever received. I am going to file a complaint with the Village that I live in . They will visit the store and they will not leae without getting an answer or they will take this stor to court in orde3r to get the answer. This village does not take any complaints lightly.

1 month FIOS customer. Today's key learning is that ANY credits exceeding $50 for FIOS billing errors are reviewed by a 2nd level, and can be rejected. Authorization numbers 3771394 and 3771397 created/ approved on 9/2/12 were "Rejected" during the 2nd level review process. The rejection should generate a letter from Verizon mailed to the billing address so you and pay the difference. Verizon customer Service confirmed today 9/20/12 that both credits were rejected, and the letter WAS NOT sent per Verizon's process. So no letter, last month's payment Verizon posted was based on Bill Total recalculated on 9/2/12. Now I have an outstand balance, and Verizon does not care. Like the service, but hate being lied to. Suggest looking past the promotions when selecting a service provider..

I've had my unlimited data plans for several years and has 4 lines on my plan. Recently I tried to upgrade the phones with the data plans and it indicated that by upgrading, I will lose my unlimited data plan. How stupid is that???? Not allowing me to keep my unlimited data plan is like discouraging me to NEVER upgrade at all, which is fine with me. I just won't upgrade/renew my contract. I know Verizon had grandfathered other plans even though they no longer have those plans available, so they should do the same thing. But I guess it is all about having more money in their pockets by not allowing customers like myself to keep my unlimited data plan but instead forcing me to choose a limited data plan....doesn't make any sense at all!!! If this issue can't be resolved, I am thinking very hard about canceling the entire plan, which is 4 lines that Verizon will never get back, which amounts to $200/mo, which is a lot of loss revenue per year for them. I am very certain there are other customers in my situation who are having the same problem and very frustrated about it. SO VERIZON...COME UP WITH A RESOLUTION BY GRANDFATHERING THESE UNLIMITED DATA PLANS INTO YOUR SYSTEM OR RISK LOSING YOUR CUSTOMERS!!! THE CHOICE IS YOURS AND I KNOW YOU HAVE FULL CONTROL WHETHER TO GRANDFATHER IT OR NOT!!!

Verizon... why don't you regulate your monthly bill requests. You are stealing our money. I will definetly quit. Lots of option out there.

Before travelling to Canada for several months I purchased the canadain plan but on my first trip to canaada, I couldn't make a single call or send an email. They tried to reset it off a tower or something I.T. mubble jumo but it didn't work so they suggested that I fly back to the USA so they could activate it bcause it needed to be activated before leaving the USA. Well, when I went back to the verizon store, the rep said that was not the case, but it was. And surprising, Verizon didn't discount me for the canadian plan. So, on my second trip there, the phone was working better but no perfect, many drop calls and people not being able to reach me plus I wasn't receiving any emails. Couldn't reach any Verizon live person because my battery would go dead waiting for someone to answer. So I have my wife go to the Verizon store in Phoenix to fine out why I wasn't getting any emails. Well, Verizon told her that they were having problems collecting email from COX in Phoenix and there was nothing they could do. But the last straw was when my sister was emailing me, my wife was phoning and emailing and for some reason, that dam Verizon Canadian plan couldn't delever. My father had taken a turn for the worst, my entire family was furious with me, but would Verizon send a letter explaining what happen, NO WAY! I told them I didn't want the canadian plan and to switch it back ot the USA and they agreed at firist but then they sent out an invoice wanting me to pay for my canadian plan that didn't. I refuse to pay for a plan especially since it didn't work, some customer services reps said they would fix it but they never did and there never seemed to be any record of it. Needless to say it went to collections but I still havent paid for it. All I wanted was to be swich back to the USA and for them to swallow the fees for the canaidan plan because it doesn't work.

VERIZON NEED TO HIRE BETTER COMPANY TO SERVICE CUSTOVER BETTER , AND THEY NEED TO GO AFTER THE COMPANY IN FLORIDA AND SEE HOW THEY TREAT THE EMPLOY AND THE CUSTOMER, I WAS A CUST SERV FOR YEARS AND YEARS AND VERIZON NEED BETTER COMPANY IN FLORIDA THAT TREAT EMPLOY THE HUMAN WAY NOT LIKE ANIMALS AND I BET THAT VERIZON WILL HAVE THE BEST CUSTOMER SERVICE AND COLLECTION DEPARMENT THAN ANY OTHER COMPANY ..VZW IS ONE OF THE BEST COMPANY FROM ALL USA BUT THEY NEED TO LOOK FORWARD AT THE COMPANY THEY HIRE TO DO THE JOBS. VERY TRULLY YOUS EV..

After numerous attempts to have an account changed to another name (I had sold the house) and more than 2 hours cumulative time spent on hold listening to music, I have decided to sell my Verizon stock and change to another provider for internet service, phone and TV. How can a company continue to operate at a profit when it provides such terrible customer service? Judging from the comments posted my experience is shared by many. I have put in a call to corporate headquarters to voice my complaints and have been waiting (and waiting) for c all-back.

You have the best service ever. Thank you.

Verizon Collection Call Practices We pay our Verizon bills on time. We have received three seperate collection calls this year from Verizon claiming we them money. All they wanted was for us to give them a credit card over the phone and try to overtalk and bully. After speaking with the CEO's office and legal department about this matter, we have proved to Verizon three seperate times that we paid our bills on time. The last collection call we received we proved again they received payment on July 27, 2012 but they made callection calls on August 14th and 15th claiming the payment was not posted to the account. Is it the customers responsibility if Verizon does not post payments for two weeks? How can they continue to make collection calls on payments proven were received but never posted? Because of these business practices we will not be signing a new two year agreement.

have new cell for less then 30 day it a pice of shit not working they say only give me used one not new to repair the defectire cell ph if i wanted used why pay for new they are ass holes and low life

There has to be something better than Verizon! We have been dealing with one problem after another since June 1 after the deraygeo hit us in south Jersey taking down trees, power lines, cable line and phone lines. It took us 7 calls and almost the entire month of June until we finally got a tech to come out and assess the situation. He than asked me which line it was! The tech is asking me! The line was down on the lawn due to the storm. It needed to be connected to the main line that runs along the road. He obviously did not want to take that route, so decided to run the line across the lawn which put it under tree limbs that were hanging and had yet to fall. Actually, he took the two ends of the split line and taped them together with what looks to me like black electrical tape. Two days later the phone was out again! This time it was a humming on the line. Call again to Verizon. Tech comes out....wires crossed. Looks at the placement of the line and says that has to be moved. He tells me that he is putting a call in to have someone come out. Of course that never happened. We are now into the month of August and the phone is down again. More humming on the line! This is incredible! How does such an inept company stay in business????? I am going to have them repair the problem and than I am dropping service once and for all. I will make it my never-ending mission to tell anyone with two ears to never, never, never, consider Verizon!

Date: July 28, 2012 To: Mr. Lowell C. McAdam Regarding: A Customer Service Nightmare Dear Mr. McAdam, I am a 57 year old man, a citizen, of the United States who can trace his roots back to 1631. It hurts my soul to see what has happened to the United States. We have given away our country in so many ways. Why is this important? Well, it will take people in key positions of the largest companies to change the trends back to our America roots and that includes people like yourself. One of the ways we have terribly hurt this country is the outsourcing of millions of U.S. jobs to other countries, and in many cases, to places where the so called customer service reps can barely be understood, if at all. I have been a Verizon customer for years and have paid thousands and thousands of dollars to your company. What I have been going through for the past 8 days is the WORST Customer Service I have ever experienced in my life. The Nightmare Begins! Friday, July 20th around noon. Placed an order to upgrade my service, which would include 50/25 internet speed and all movie channels at a certain price for a year. This was for a two year agreement. The woman I spoke with said the changes would take effect on Friday night at 8 p.m. She also neglected to tell me that there were other choices of internet speeds. I would actually have gone higher. Friday, July 20th at 8 p.m. Nothing happened. Changes did not go into effect. Saturday, July 21st around 1 p.m. Called and sat on the call for over 50 minutes. NO ONE came on the phone. I finally gave up and hung up. Sunday, July 22nd in the afternoon. Called and got through to Technical Support. Spoke to a guy who said he could not help me so he put me through to another department, again sat for over 20 minutes on hold. FINALLY, spoke to a person who said that she could not understand why my order did not go through, but she would set it up for 8-9 p.m. Monday night. Monday, July 23th at 9 p.m. Nothing happened. Changes did not go into effect. Monday, July 23th at 11 p.m. Called again. Set on hold again. Finally spoke to a person that told me the EXACT same thing as the previous person. Again, promising me that the changes would go through the next night. Tuesday, July 24th at 9 p.m. Nothing happened. Changes did not go into effect. Unfortunately, I was out of town until Thursday night. Thursday, July 26th at night. Called again. Set on hold again for over thirty minutes. Finally, spoke to a person named Frank. He told me the EXACT same thing as the previous person. Again, promising me that the changes would go through the next night. Frank also promised to call me on Friday night to ensure that the changes would go into effect. THE NIGHTMARE GETS WORSE! Friday, July 27th at night. Changes did not go into effect. See a pattern!!!!!!!!!! Frank did not call me. I called again. I thought I would try technical support. I spoke to Brandon who said he could not see my order (“It was in a different system.” REALLY!!!!!!!!!!!!!) He sent me to another department. At this point, I am “TOTALLY FED UP!” I finally got a guy on the phone named James (very nice guy and a person who appeared to care about my situation). I told him that I appreciated his concern, but at this point, I wanted to speak to a manager. He said ok and put me on hold. TWENTY MINUTES LATER, James said that the floor supervisor REFUSED to take my call that he did not want to handle my problem. His EXACT words!!!!!!!!!!! I said that was completely unacceptable to get that person on the phone. At this point, I AM FURIOUS and have EVERY right to be. Over twenty minutes later, James came back on the phone and told me that the floor supervisor still REFUSED to take my call. He said that he was trying to get another supervisor. Over twenty minutes later again (I have now been on the phone for at least as hour), James came back and said he was transferring the call to Valerie Boone, ANOTHER floor supervisor who had been on a break. THE FIRST FLOOR SUPERVISOR SHOULD BE FIRED IMMEDIATELY! Valerie came on the phone. I told her the ENTIRE story. She checked the records and said she could see no reason why my order had not gone through. She scheduled it for that night. At this point, it was about 11:15 p.m. Valerie also said that she was going to call me on Saturday at 1 p.m. my time to ensure that the changes went into effect. By the way, these people were all in the state of Arizona, and I found out that the customer service of Verizon was outsourced so these are NOT even Verizon direct employees that I am speaking with. Saturday, July 28th at 2 p.m. Changes did not go into effect AGAIN. As I completely expected, Valerie did NOT call me. I called again and spoke to a woman. AGAIN, I had to go through the same story. I asked for Valerie Boone. She said that she could not put me through to her unless I had her ID number, which, unfortunately, I did not have. I finally got through to a floor supervisor named Eddie, ID number Z740062. Eddie looked at my order and could not figure it out so he said he would have to escalate it to another department. Eddie added, “This is probably take about THREE DAYS to happen! REALLY!!!!!!!!!!!!!!!!!!!! I just said thanks and hung as he was actually saying to me, “Thanks for using Verizon.” SO HERE I AM!!!!!!! I am a very nice guy. I never cursed at anyone, though I am VERY upset. If this company in Arizona were representing my MULTI-BILLION dollar company with this kind of service, as the CEO, I would also fire them. This is the company that represents YOU. Honestly, I don’t REALLY expect anything to happen and even doubt you will see this or probable not even care. I will next call Cox Cable and Direct TV to discuss their services/packages. I will also go to AT&T on my four cell phones when my agreement ends in December. I have never written a letter like this in my life, but someone needs to stand up for the “little man” in this country. Your company has defeated me this time, but making $500/Month off me will end shortly unless this situation is resolved by Monday, 7/30, at midnight. AND I receive some kind of free service for the waste of my time for the past eight days. Just FYI, I would NEVER treat my customers this way, not in a MILLION YEARS.

Verizon Fios equipment is awful. The customer service representatives were unhelpful and rude. Once my contract is over, I'm out!!

verizon hve the worst customer service i. hate other companys but now verizon top the list one of them gonna the me that my service was terminated and i did not request it to be terminated it was disconnected and they take it up to terminate my service and on top of that they try to carry me arount the bush as if im stupid and they dont even relaise that they r the stupid ones lying and knotting up them self it affect me so much i dont even want to see the letter V.....hve never hve such terrible experience in all my life.....im done with them never ever........

Not ever would I've believed that there are so many mistreated consumers by Verizon. Till now. I feel like I am in the twilight zone. This could not be U.S.A., the model for fairness and respect in all areas of life . I have joined now the multitude of customers mistreated by this company. Something opened my eyes: www.lawyersandsettlements.com ( type in search box: Verizon Wireless). I wonder if the CEO of Verizon realizes what kind of stamp his leadership attaches to this company. My humble opinion is that this company runs and operates like a cartel. Sooner or later, no matter how much freedom lobbying money buys for Verizon, the Attorney General will have to step in. Hopefully soon enough.

Lot of angry people: Verizon makes one of two major mistakes, or both; I can't tell. Either they don't empower their store managers to make things right by the customer (and only the district managers and above can solve problems); or they have a corporate philosophy that aims to maximize their gain, whether or not they were right, made the mistake, etc. It seems to me they do both: they neither accept responsibility for their mistakes, nor do they let anyone else in the company, particularly the (generally well meaning) staff that have to enforce their rules and deal with the mistakes of others in the company. Bad business, and they seem to be getting a reputation now like ATT's. Expect more of the same as we 'globalize' business.