Verizon Corporate Office & Headquarters

The Worst of the Worst for Customer Service. Or should I say NO Customer Service. No one knows anything when you try and contact a higher representative of the company and they are good a hiding any information such as Corporate offices/phone numbers/points of contact. The very fact that they won't disclosue their office address via corporate or local corporate office says it all. They Have Everything to HIDE!!!

In this months bill I received a post card enclosure promoting a special for phone and internet services. After 30 minutes on the phone I was told I didn't qualify as I already had service (the new one would be cheaper)...Why then would you send the promotion when it only applied if you didn't have service? False Advertising to say the very least.

Their sales rep told me one price over the phone. I repeatedly asked him to confirm my monthly bill with equipment and taxes included. Wouldn't you know it, but my bill is actually $15.00 a month higher. And of course I got the bill to late to cancel my service. Verizon is a scam company. I will get out the contract even if I have to pay the cancellation fees and take them to court. I'm retired so I have all day everyday to go to court. Verizon sucks. Their salesman name is Lou Dean. Make sure you stay away from him

Do these comments really get through to anyone at Verizon?? I cannot believe that a company in the COMMUNICATION BUSINESS could be so totally inept at customer service!!! Why aren't you available 24/7 like most responsible companies? Why the endless waiting, only to be transferred to someone else who has no idea how to help you? What is wrong with you people????

Back in Feb, I checked the website to see if DSL was available on my line. Too my surprise the website said it was. So i place order and they shipped the modem, but just to get an e-mail the next day saying "sorry for the incovience but DSL is not available in your area". Well sent modem back, then in May, my neighbor asked me to fix here laptop, and found out she had Verizon DSL, and my cousin also that lives behind me. Every time i e-mail customer service asking why my neighbors have this service and i can not. They just check the tool on the website where you input your phone number, and of course it tells them the samething it tells me. They just answer the e-mail " sorry but DSL is not available in your area. This past Saturday a Verizon Tech came down the driveway and wanted to work on the pole in the yard. I asked about this runaround and was this line available for DSL, he said it was and he worked for a bunch of jerks. I told him about all the excuses customer service was giving me, " He said it was BS". Called today talked to about 5 people, once they transferd me to Tech support, well he was Asian and repeated everything i said, and then told me the account had been canceled, well he said i have to transfer you to someone to activate your account. Well the lady i was transferd to said the account was fine and was not canceled. I called back later and spoke to a lady, she said she would put in a request to engineers to update my address, it takes about 48 hours for them to get back with her. Then she would put in the order for DSL. Well today is Monday, I'll give them till Friday. Then i'll start this crap again with phone calls and e-mails. This is crazy, here i'm a customer trying to purchase thier product and seems that nobody wants to fix this very small issue.

need some answer's i"ve had this problem with my home phone system for many years,every time it rains snows gets damp i loose my phone service. i call in a complaint it take repair tech 2 to 3 weeks to respond. they give me a date when they are coming i never see them they do something in the main grid somewhere down the street its ok till next time it rains snows damp etc. a 5 min. fix that take three weeks to show up to repair dosent seem fair to an costumer of verizon for many years dose it. is there any solution to my problem? maybe replace short in wiring. ty irate person in southern MD.

This is the worst service I ever had. Under rating a 0 Stars need to added to the drop down. This was my first attempt with Verizon home installation and never will I do this again. Several co-workers and freinds warned me about Verizon poor customer service. I ordered the triple home installation service. Installation date 6 Jul 10. The technician Sam arrived at 11:30 am for a two hour job. 9:00pm the technician is still at my home and the only thing I have is a phone line, picture on one tv with no info, and no internet. I couldn't have him there any longer. He kept on calling several locations tryying to figure out why it wasnt sinking, was kept on hold for hours several time. I called verizons customer service and was basically told there was nothing they could do. They did not even know what issues there technician was having. The technician left and stated they would work on the problem the next day and call me after 3:00pm to come inside the house after the problem was fixed. I never recieved the call. Today 9 Jul 10, I called customer service to ask the status and Will was very nice but again I had to wait. I did not know the technician was supposed to be at my address yesterday but never showed up. I was on hold while they figured out how to work on placing a ticket to send the technician out. They cannot call you back because they have to close your ticket and answer another call. What a service. I had to take off work and now I cant do my job because I am on the phone. Verizon overall is so incompotant. I took off work to go get this go wait for the two hour technician job that ended in well over 9 hours. Verizon should be liable in reimbursing people for the loss time. Not everyone stays at home I had planned around the 2-3 hour job not for 9 hours and a second date. I missed several meetings and other important things. DO NOT USE VERIZON!!!!!!!!!!!!!!

I am also totally frustrated with Verizon. If I could change today, I would do it in a heartbeat. Unfortunately, the cell phone companies have us in the palm of their hands. I called the verizon number which was listed for the local verizon store, I got someone clear across the country. . .by the time I actually talked to a person, it was 10-15 minutes later and I was very, very angry at my time being wasted and by the fact that I had to listen to commercials about how wonderful Verizon is!!!!! i think they intentionally make you listen to these commercials. By the time I got through to a person, I was so angry I could not speak or think correctly and my simple question turned into a harsh complaint. She HUNG UP ON ME! I called the Verizon Headquarters and I actually got a person on the first call, but then she asked me 50 questions before she would give me to customer complaints. When I did get to customer complaints, the man did not know that Verizon imposed a $10 minimum fee for data on new phones being bought. Unbelievable that they a business would have someone fielding complaints when that person does not know the business! WHATEVER HAPPENED TO GOOD MANNERS AND CUSTOMER IS ALWAYS RIGHT? PROBABLY THE MONOPOLY OF CELL PHONE COMPANIES AND THEY DO NOT NEED TO BE NICE TO THEIR CUSTOMERS. IF ANYONE IN THE CORPORATE OFFICE IS READING THIS - - - PLEASE, PLEASE PASS THESE ON TO THE PRESIDENT, CHAIRMAN OF THE BOARD, OR WHOEVER IT IS WHO DOES NOT REALIZE THAT YOUR CUSTOMER GROUP ARE SMALL PEOPLE WHO WOULD LIKE TO HAVE THE COURTESY OF TALKING TO SOMEONE WHO KNOWS THE BUSINESS AND IS PLEASANT. I JUST CALLED THE CEO'S OFFICE AND HIS SECRETARY WOULD NOT LISTEN TO ME AND WANTED TO PUT ME BACK INTO THE ENDLESS PHONE SYSTEM OF PUSHING BUTTONS. . .I PLEADED WITH HER NOT TO AND SHE THEN BLUNTLY PUT ME INTO A VOICEMAIL BOX. IS THERE ANY OTHER COMPANY WHO ACTUALLY TAKES CARE OF ITS CUSTOMERS? I WILL PAY THE PENALTY FEE!!!!!!

I am not a customer of Verizon, so I have no complaints on service. What I do take an issue with is your new tv ad showing people walking around texting. Do you know how many pedestrians get hurt because they are not paying attention to their surroundings? It is proven that using a cell phone while driving is equal to driving after having four alcohol drinks. You should take a hint from the alcohol ads and give a warning: Do not use a cell phone and drive." You could take the initiative and be the first cell phone service to acknowledge the dangers of cell use while driving or walking. You may save a few lives Thank you, Carole Downes

My 92 yr old mother moved to a new service area. We asked that a recorded message should announce her new number, so that the few remaining friends she has would be able to reach her. Verizon NEVER put the message on their system. The friends that did try to call only heard that the number had been disconnected. The callers probably think she is dead.... wouldn't you?

On June 17th I was informed by my bank that Verizon was making several withdrawals from my account. I instantly phoned Verizon billing and inquired as to what was causing this problem. I was informed that their matrix system was broken and causing duplicate withdrawals from my account – and many others – and if I faxed my bank statement the funds for NSF fees would be in my hands within 24 hours. It is now 24 days later and I am still unable to use my checking account due to the recurring NSF fees that Verizon has caused. To date Verizon has caused 21 NSF fees to the tune of $756, yet they keep telling me the check is in the mail. In this process I have spoken to 15 Verizon billing representatives, and 5 Supervisors in the billing department. Some tell me the same thing – the money is credited, or on the way, others have no clue of what I am talking about. I am sick to the gills of the “I’m sorry”, “I understand”, and “I can sympathize with you”. The fact that my hard earned money is tied up in these NSF fees caused by Verizon’s matrix system, and I am unable to even purchase toilet paper is a crock! Of course the CEO and Chairman, Ivan Seidenberg, has a salary of 2,500,000.00, he would know nothing about empty cupboards and not having toilet tissue to wipe his ass! Verizon refuses to send me a letter stating that this is their error, so I can have proof for my water bill or landlady. They just continue to apologize, and state that they understand. They understand nothing – I have faithfully been with this company for over 15 years, and this is what I get for being a loyal customer. They couldn’t even offer to discount my services or give me a month’s free service for the problems that they have caused. Needless to say, I am in the process of recruiting another company for all of my services. Verizon performs unethical se

No land line service since May 15, 2010. The part has been on order since May 25,2010. Have talked to numerous reps, supervisors, our Public Utilities Com., and currently the Verizon Trial Service Board that they set up with our local P.U.C.. So far, they said they'd call me back within 2 hours. It's been over 24 hours, and I called them back, and got no information. They are to call me today between 1:15 and 3:30 Pm. By the way, I've been billed for service this whole time. My take on this? UNBELIEVEABLE!!!

When will the CEO's at Verizon get the message that we do not want to talk to someone in India or the Phillipines for tech support.

We have had 2 problems within 90 days on our home phone with "service???" by Verizon. We have a loud roar in our telephone line which can be heard from both incoming and outgoing calls. My wife called Verizon on June 24th, 2010 and was told the earliest they could send a technician would be 7-6-10. She told them that was not soon enough and wanted an earlier date. A technician called her back on June 24 and said he would be here on July 1. She waited all day for them. No one came. She called at 4:00 pm on 7-1 and was told that the work order was scheduled for 7-6. I then called customer service and asked for a supervisor. I was put on hold for 45 minutes and finally gave up. We have now waited all day on July 6 and just received a call from Verizon stating that they may be here by 5:00 pm on July 7. I just called your competition (Cox Communications)and received a lower price on the same service and they have a two hour window if we were to have technical problems in the future. I switched to Cox and I cannot believe anyone would want to bother with Verizon. My wife has been a customer of Verizon and/or its predecessors for 45 years! You did not have a rating for "NO SERVICE", but I would rate your company in the minus category.

I agree with every NEGATIVE statement about the customer service with Verizon. You can get a different answer each time you call. They always blame the other person for providing the wrong information. They say the will call back and never do. I know, how about a little training on how to resolve issues and not rephrase the question until you finally say the issue is resolved to stop going in circles with the customer service trainee, or at least I would like to think they are trainee's and not the best Verizon has to offer. I also agree that 1 star is being far to generous on how I really feel. (ZERO STARS) VERY POOR is more appropriate.

I had called verizon customer service 8 times. No one able to help me out. On my 9th call actually somebody came and gave me the information what i need. 8th call, who ever that in service department, she transfer to Pacific fronter company and told me that they the one who handle my bills. Thats is so not right. I am totally not happy when i have service with you that the reason i leaving you guys and going to comcast.

hello hopefully someone will take note and care: i just ordered fios for my home. i was told many things and then come to find out that what i was told was the old bate and switch sales technique. 1. i was told that my package i was ordering included 25 mbps internet access. then when the email arrived to verify my order it was a final sale of 15/5. not what i had bought into. 2. i was told that all the additional free channels i was to receive would be for 2 years. when i found out about number problem i called customer service and was told it would cost more to go to 25 mbps and that the free additional channels were for ONE year not two. when i asked why your sales team sells me and presumbly others on one thing and then the final sales notice is another why that happens. why does verizon pull the old bate and switch in the sale. when ask if that ever happens i was told no. later in the conversation i was told that the gentleman at customer service gets calls like mine all the time. he began to complain that many call in saying the same thing. but all these people including me are wrong. and that verizon does not do this. seems no matter how many people tell you your sick verizon will not admit to things being wrong. i have been cheat, robbed, and humiliated on the phone by your customer service rep. everyone join in on what could be the largest class action law suit in history. in sales the bate and switch is illegal. many could benefit. you could benefit. lets get together and pull moral character back into this society. and thow out the wrong doers such as those no w at verizon.

I've been having problems for days. My phone calls routinely drop out. My internet does the same. I called to complain as was told the problem would be fixed By 3am this morning. It was not. I called at 9:00am and they reset the ONT. It made the problem WORSE. I do not care what their issues are. I do care that I am unable to work because of their lack of response and will now have to do a bunch of work all at once with no time to test really. I'm tempted to see what telling them if I do not have the problem resolved today will do. It's sad that I get treated like a tech fool when I have a master's degree in computer science. I'm THIS close to going back to crapcast.

We have had Verizon wireless for over 15 years. I got a Rival; less than 2 months went by and my screen when black. Verizon then gave me a recondition phone (which was very unacceptable to me) another Rival this one actually broke in half when I went to text. None of the Verizon stores in my area are willing to talk with me; and also none of their "customer service agents give a hoot". I was told I could get a new phone as this phone had know "issues" but Verizon wants to extend my contract another two years! The number for the CEO office is 212.395.1060 we are switching to another phone company!

I have been trying to contact someone in Verizon's corporate office but they all appear to be hiding behind the veil or burka. Reminds me of those poor muslim women. What are the corporate bigwigs hiding from especially since its service after acquiring Alltell has gone to the dogs; I suppose that does not affect the huge corporate salaries especially now that Verizon is assuming a monopolistic status. Even the supervisors are inaccessible. I have waited several days to have one of them call me back but I suppose they all believe that they can wait me out and they could be right. My best bet is to revert to the old tin can phone can service. Abraham Joshua 616-361-6571. raj21@comcast.net