Verizon Corporate Office & Headquarters

I have been having problems with my phone line for 1 1/2 years,I have had more repair men out here to check my problem,they claim they fixed it but to no avail,it continues to not work properly, the last 3 men told me it was a problem with the wiring at the pole,the wire is to small to carry DSL properly and is corroded causing me to have static in the line,but no one will fix it..Your people in customer service have given me enough apologys to paper my whole house....When in the Sam hill are they going to fix it??????

I can't believe the complaints I see here! What an awful company to deal with! Can't wait until all of my contracts expire because I will be leaving and will never use Verizon again! Customer service is the worst!

Verizon is so un believable in the way they handle their customers. The first issue is when you have an issue everyone states they are the one who is going to solve your issue. The only problem with that statement is after speaking with 42 different reps (since none of them call you back with a method in which you can reach them back) I have constantly had to speak with a different person who faithfully promises to not drop the ball, however they always do. Not to mention for a communication company they do no even have a clue of how to communicate. They sold me and a friend defective equipment which was recalled by the Manufacaturer. Then tried to replace it after 8months of hassle with (like New Equipment). This eqipment came with not instuctions, batery,or charger. Worst of all some speccial tool is required to take the back off so we can install the Battery we had to buy. They cannot get us the tool,so literally these phones we have must be pluggedinto the wall by way of the charger cord to operate since there is no way to install the battery without the tool otherwise we would void the warranty if we use a screw driver. Then we are billed because they lost the defective equipment we returned, then we are credited when it was found,then we are billed again,etc. this has been going on since Nov. of 08. When you finally get a corp, number it tells you to hit o for the operator, and you then recieve a quick busy signal. Anyone else out there who is interested in forming a class action lawsuit against verizon Please contact me. I am so upset I cannot even type and spell right I have so much to be angry about. How does a Company get away with Ripping off customers. They even closed their customer retention Department. I have never been late on my actual monthly bill However due to this on and off lost equipment, my service has been interupted 4 times in the last two months. sure they restore the service after an hour of going back and forth each time. Then I see restoral charges and late charges for the lost eguipment, they have admitted they have in the warehouse. Call me Ron 619-933-7329, they need to have people take them to court and be accoutable.

This comany is a joke AT&T is a 100 times better...I reget the day I changed to them.

Ever since I have been a customer to Verizon- I have had such a stressful time with your company and it's customer service. I signed up for Verizon FIOS two years ago, and since then my bill has fluctuated more and more each month for no reason- or for my free movie packages that always seem to conveniently expire before I am advised to call to cancel. I had to make so many calls to your company to find out why- and your customer service is a joke. They either have no sense of urgency, lack of compassion, or just no knowledge on how to answer you questions without telling the customer what they already know. I recently moved my residence and I was told that FIOS would not be available (which was across the street from my former residence- and was extremely disappointed and frustrated with this situation. I was then offered to sign up for a new bundle pack with Verizon who you are affiliated with Direct TV- and unfortunately have had a even more stressful experience since then. Not only with ONE company- but now TWO! After 2 weeks I have been harassed by Direct TV that I am going to be billed separately because Direct TV cannot bill Verizon- and I have been receiving phone calls/ voice mails stating my balance (mind you I have only been a customer for 2 weeks)- every single morning- including Saturday and Sundays. I have contacted Verizon about this AND Direct TV- and I am still being harassed and if I would've know all this horrible service I was going to get- I would've just went elsewhere for all of my web, phone and satellite/cable services. I am hoping that your company will take some serious action to how your company is operating, because if not- you are going to continue to lose numerous valued customers due to the horrible customer service/ run of your company period!!

I also forgot to mention that Verizon never notified me that all new packages/services will take up to TWO billing cycles before your discounts/credits are applied! Not right! Notifying customers should be a number one priority!!!

I was just notified today that my contract with verizon will be sold to another communication provider on or about June 30, 2010. They gave me a choice to go with another provider, but to their disregard for providing their customers, there is no other, so I am being forced to go with this provider or have early termination fees applied to my bill for the contract they are breaking to begin with by selling my service to a fly by night company. Big business is taking the american people for a ride and there is no one out there to protect us. If this sale goes through, with out my permission,Verizon has broken my contract, and NO FEES shall apply because of their disregard for serving their now customers. You break the contact by selling it, then you shall not oppose fees for your actions. If Frontier Communications takes over my contract I will have to drive 168 miles to the nearest store, but Verizon said they care...but they dont, they just want my money for lack of service or caring.

Verizon does not put the customer first, they hide behind endless answering machine loops. Do they really care, time to switch to another company........

I WAS a Verizon customer for 30+ years. In March of this year I cancelled by land line account after they missed 5 service calls in a 10 day period, and cost me 2 days pay. But, I kept my cellular account. The cell phone bill came and I paid it on line, as I had been doing for quite some time. Little did I know that when you cancel one Verizon account and pay via your 1 bill account the payment doesn't automatically get posted to the one remaining active account you have! Who knew that you had to make the payment directly to Verizon Wireless!! Today, I got a call on my cellular account that they were going to suspend my service for non Payment..of course, I found this out when I said "yes" to the "do you want to speak with a representative" question, and they then had me hold for over 6 minutes (of my cellular air time). When I finally got a live person on the phone and told them the bill had been paid and that they should contact the one bill people to have the funds applied to the correct account, I was told that it wasn't possible because they were 2 separate companies and that I would have to contact the one bill account people and straighten it out with them. It is not a surprise that their profits are down for the first quarter!! In this day and age when just about every company in every industry realizes that customer service is what it's all about they don't seem to have a clue. I will be cancelling my cellular account as well and look forward to not having to deal with this abomination of a service company ever again. You have to wonder if the senior executives have any idea of the attrocities perpetuated on their customers, or worse, if they do why the service never seems to improve.. Perhaps, they just don't care.

I was satisfied with my service until I changed to the Triple Play Bundle, then my nightmares started with my billings. I have yet to get it resolved. I just called today and did not get anything resolved. This has been going on for the last 4 mos. I was referred to the Retention Dept. last week, only to be told today that there is no such department anymore, the service rep is the Retention Department. The billing was no problem when I only had phone & the internet, but when I added Fios TV all hell broke out. Their new billing system is a joke and very confusing. They do not list the price for the 3 bundle service, everything is charged a premium rates, then given credit, and my internet and FIOS TV are charged seperately for the total amounts. I am ready to cancel my services with Verizon and I don't think I should have to pay the cancellation fee since they changed their billing procedure and make it very difficult to understand. I think this was done on purpose and they are overcharging everyone.

On 4/12/10 I moved from 1800 North Oak St. to 4435 N. Pershing Drive Arlinton, Va. A week before I moved, I called verizon to install a new telephone service at my apt. One of the customer service reps told me that at 4435 N. pershing Drive FIOS service would not be available. She advised me to opt to verizon internet service. It sounded like a good idea to me and I agreed. When I arrived at my new apartment, telephone was not installed in my apartment. I had to make several phone calls to verizon for a week before technician came. When I left North Oak St. I had not yet receivd the bill. I received quick bill summary on 5/09/10 followed by telephone interuption. This is WRONG for them to do so. They sent this quick bill summery together with charges due by May 27, 2010 and they interrupt the service on 5/13/10 without a proper notice. this is bully! I request the CEO to stop them. What I have also learned from verizon is that they have no respect for the customers. I don,t understand why corporate office should tolerate this kind of behavior? I have a senior citizen who has health complications in the house and needs to talk to her Doctor from time to time. When I tell them, they don't even want to listen. CEO I urgently need your help. Thank you for your help in advance. James Makoetla tsuibila@yahoo.com 703-243-9321

I received a letter from Verizon saying my phone was up for an upgrade so I went into the Verizon store to get a droid. Since they had a million signs up for buy one get one free I requested that deal. They REFUSED me service! They said my account said nothing about an upgrade. They wouldn't even sell me the phone full price! Once I reported this to Corp. they said the Store Manager said I got there at closing and that was why he couldn't do the sale. I got there at 5:45, right after work, they close at 8!! They offered to let me purchase the deal over the phone so i wouldn't have to go back ionto the store, I said I would have to talk to my Husband and call back. When I called back to ask the details I asked if they would be willing to just cancel our account and waive the fee. They said no. Upon that I agreed to get a deal they offered me to make me "HAPPY" about the "misunderstanding". The day before I was suppose to receive the new phones I get a phone call saying the order was declined and they could not sell them to me anymore!! I specifically said "So your refusing me service again?" theyre reply was "Your notes say you wanted to cancel so we can't sell you these phones. We can sell you only one and it will be an old version of the droid, not the new one you ordered." Who are these sales people to tell me what I can and can't spend my money on? If my phones are up for an upgrade shouldn't I be able to get one? If corp. fails you where do you go? Any suggestions???

Your Rating has from one to five stars for Verizon...how about negative zero stars!!! My phone service was discontinued without my authorization and I have had no residential service for days. In the meantime, I have spent hours on my cell phone, using unnecessary wasted minutes that I have to pay for, I've been given the run around, listening to Verizon lies!!! I was told by a Verizon representative that my phone would be on by last night, and guess what...NOT!!! I was told today that the order was scheduled for Monday. So who cares how long my phone is off? They don't hesitate to send the bill though, and the majority of the time with extra charges that shouldn't be included!!!A great number of people just don't take pride in their work. It's all about a pay check! I often wonder how they would feel if these situations happened to them. My guess would be they'd be RAISING HELL!!! I see why so many people switch phone services. They have good reason.

Your associates have poor customer service standards. I liked the actual phone service. however, any billing problems even those created by your own associates are laid at the feet of consumers. Shame on you Verizon associates. It is time for you to act with integrity and a clean sense of appreciation for your customers. We want your service and we want to be treated equitably, honestly and fairly. When you refuse to hear us when we file complaints you loose us. You need not take complaints personally only take the responsability personally. You may be a big company but you are only as big as your customers support you being. I left you because you failed to listen and act on an easily resolved problem created by your company. So me and my puny little account are doing business with one of your compettitors. This is the second time you have lost my business and it will be the last. Have a great day, and please learn from your mistakes the rest of us are tired of your shinnanigans.

Stop being an advertiser of Sun's. Political statement of SUNS against the SB1070 bill is uncalled for. Stop the illegals from invading the U.S.A.

I've been a customer for almost two years. I went into the store due to a bad screen on the phone and needed it replaced. While in the store the sales person convinced me it would be to my benefit to renew early and just get a new phone rather than paying the $50.00 for the replacement phone. I informed the sales lady I wasn't sure which phone I wanted, she said no problem you have 30 days to return it. Forgetting to inform me that there was also a limit to the minutes used. Meanwhile she is writing up the new 2 year contract and asks me if I wanted to continue with my v-cast. I informed her I never signed up for that... she said it's been on your bill for the past 10 months (14.99 a month). I informed her I didn't receive a paper bill and I'd been in a work injury (which caused me to become immobile) since May, while the v-cast was added in June. She assured me this was not a problem, that customer service would see it was never used and would correct the charges. I asked her if she could help me handle that, she said she could not. After using the new phone for 28 days I wasn't to pleased with the reception and thought I'd like to upgrade. I live several miles from the location and am still on disability so getting out isn't always easy. When I went back to upgrade she then said well did you go over your minutes. I thought she meant the minutes on my plan... I never go over... she said oh no, you only have 400 min and or 30 day. I reminded her she never informed me of that, she said it's on the receipt. I'm still wondering why she verbally informed of the 30 days but left out the minute usage. She said, she would check with her supervisor, who had been listening the whole time, but didn't think he would approve it. The upgrade was a special that was on the promotion which meant they would have to give me a credit. She was right he refused the upgrade. I wasn't at all happy leaving with the same phone. I then decided to contact customer service to find out how to resolve the extra charges that had been placed on my bill. After waiting almost 20 min on hold I explain to the rep what had happened... he said he could credit 3 month but that was all. I asked for a supervisor, he placed me on hold then came back said he was transferring me, I said ok, while waiting which was about 15 minutes longer I was disconnected. In frustration I called back, I had to go through the whole thing again, He said the same thing 3 months is all he could do. I explain my disability status, Informing him that because I didn't receive a paper bill and had been in financial distress I thought the higher bill was due to a late fee ( which it hadn't) so I never called to check. After weeks of Workers Comp Lawyers, Disability Dr.'s and much pain, the last thing on my mind was calling the phone company. He then switched me to a supervisor which told me he would submit a 6 month credit but that was all he could do. I was satisfied with that. I get a call today with my amount due bill, 5 days later, realizing they never gave me the credit,I called again. I first talked to one rep who said 3 months is all they could approve I informed him I was already told he would submit the 6 month credit. He said no nothing had been submitted and no all he could do was 3 month's. I again asked for a supervisor and by this time I was pissed and not very kind. After explaining again to the supervisor( I guess he didn't like my frustration ) said sorry your not getting any credit at all. He said is there anything else I can help you with needless to say I hung up! Isn't promoting great customer service false advertising, when clearly, with as may people as I'd talked to, not one person proved good customer service and the issue is still unresolved and I'm still using a phone I'm not happy with. Elaine Applegarth 30300 Antelope rd Menifee, Ca 92584 951-239-2711

I have had this "service" for 6 weeks now and pretty much have had all of the above happened. Has anyone had any luck by calling the corporate offices and making a formal complaint?

This is not a billing or poor service complaint. BUT watch out when you try to have your deceased husband's name removed from the account and yours added to continue with Verison. I was told I would have to mail a death certificate and pay $25 to have the name taken off. That was more than I had to do to get survivor insurance benefits!!! I tried to explain that I wanted to drop my cell service and continue with my husband's, in other words, I would be a new customer. "Yes, I understand, but you must complete the other requirements and then we can instate you." How much to leave his name on it? nothing How much to quit Verison? nothing I quit and will continue paying to my carrier. Stay and pay, leave and save? Some decisions are sooooooooo simple.

Yes, Verizon is a nightmare. I need a change to my home land line telephone service so I called the 1-800-Verizon, followed the numerous prompts, finally got a human being who transferred me to another extension and before the connection was made, I got disconnected and had to start all over again. That happened 5 times in a row. Verizon sucks!

Verizon is awful. I signed up for triple bundle (tv, internet, phone) on December 2, 2009 and was quoted the price of $99.99 a month. For starters my internet did not get installed and working until the middle of January. Unacceptable. Then the problems with my bill started. Apparently it takes up to three billing cycles for Verizon to get their act together and put all services on the one bill. During that time you're billed whatever the individual cost of the service is. Again, unacceptable. Well here we are in May 2010 and my bill still isn't straight yet. Every month I get a bill for a different amount, and every month I call and fight it out with the reps. It's always the same story. Some poor rep doesn't have any answer to why I'm being overcharged, so I get transferred. Then the line either gets disconnected (shocker), or I get another rep who also has no idea what is going on. I will be leaving Verizon very soon and will NOT be paying the disconnect fee.