Verizon Corporate Office & Headquarters

I HAVE HAD EVERY LAST CELL SERVICE PROVIDER YOU CAN THINK OF, AND BY FAR, VERIZON IS THE WORST. WORST CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH, EVER. THEY WILL RIP YOU OFF IN EVERY WAY THEY FIND POSSIBLE. IF YOU ARE LOOKING INTO GETTING VERIZON, RUN THE OTHER DIRECTION!!

Rating: 1 star for Customer Service; 5 stars for the tech support that has been to my home. I have had two customer tech support personnel at my home (one upon initial installation and one when my router went out) and they have both been very knowledgeable, courteous, and YES, even called me to followup and ensure that everything was still working well for me! At least someone is doing their job and know the meaning of EXCELLENT CUSTOMER SERVICE! Obviously Verizon Corporate office is not reading this blog. If they were, there would be some serious changes with their customer service reps and the billing section!

Starting service with verizon has been one of the stupidest things I have ever done to my self. The customer service reps are very rude, and are never able to solve anything. The tech reps do not speak or understand english, and I still have an issue that began april 28th when i started service, that 4 texh visits, 3 number changes and countless hours of trouble shooting have not fixed. and if that were not enough, My bill is a joke.

The rating system is slightly off base. It does not allow for ratings in select areas. For example.... To lay the ground work for you... I was a verizon customer over a year ago and like most people always looking for ways to save money and economize. So I switched my service from Verizon to another company. The new company started having major issues with connection in my area so I went back to Verizon. After finally getting my service connected correctly (only took two months), everything was going fine. Until I received my first billing statement. The charges listed did not reflect credits that I was promised due to a mixup in the intial connection of my services two months prior. So I go to my loca Verizon office and get that straightened out and pay the amounth owed -- no problem right? WRONG. The very next month I get my statement and not only were the new charges reflected but the charges from the previous month were on there again. I call Verizon Billing Customer service and found out that the payment made at the local office had been posted to my "old closed account" from when I was a customer over a year prior. No problem ma'm, we will transfer the payment from the closed account to your current active account. Ok, great I said... thank you. So I go on my merry way thinking everything is going to be taken care of. Here it is another month and time for the next statement. And what is on there? You guessed it. The amount that was paid two months prior at the local Verizon Office. So once again I call Verizon. This time the representative tells me, I see by looking at your account that a check for the amount posted to your closed account was mailed to you. OH??? And when was that mailed and why was I not informed? I have not received a check. Needless to say, the representative insisted that I should pay the full amount just billed and when I received the "check" from Verizon it would offset my account. WRONG. I paid in full the amount owed back in May 2010 and here it is July 2010 and you want me to pay the same amount again? I don't think so. Why should I pay twice for your neglience. I was not the one who posted the payment to the wrong account. And while we are on this subject... why did someone not have the courtesy and provide good customer service (as I think of customer service) and pick up the phone and call me and let me know that "Ma'm, we apologize, but we are unable to transfer the payment posted to your closed account to your active account. Therefore we will be issuing a refund check in the amount and you should receive it in (amount of time)." But no... I have to receive the billing statement and see the erroneous charges and get upset and frustrated all over again over Verizon's customer billing representatives' actions AGAIN!. This is totally unacceptable. Do they need training in how to provide excellect customer service? If so, I will be more than glad to asssist them!

I have the verizon phone service and the internet service ... just recently they offered me the FIOS TV promotion 6 months for $99.00 includinhg installation. Now the technician comes, firtst he cuts off all my direct tv cables, and does not ven get my signature after the installation is done and leaves without the service being on. Upon my asking why are TVs not on .. he says you have to wait for 30 minutes after I leave and then call verizon customer srevice to activate your account. What a rip off you people are ... is that how you train your technicians ????

IN THE PAST I WOULD HAVE HAD NOTHING BAD TO SAY ABOUT VERIZON. TODAY, I AM PAYING FOR 3 PHONES THAT HAVE NO SERVICE IN MY AREA 90% OF THE TIME. THEY SAY A NEW TOWER WENT UP IN MY AREA (WHICH I CAN SEE FROM MY WINDOW) BUT SINCE THAT TIME MY SERVICE HAS GOTTEN WORSE. I HAVE TRIED CALLING AND NOTHING SEEMS TO GET DONE OR ANY EXPLANATION GIVEN AS TO WHY THE TOWER HAS CAUSED MY SERVICE TO DECLINE. WHEN YOU PAY OVER $100 A MONTH FOR PHONES, THAT DON'T WORK IT IS FRUSTRATING.

Verizon customer service representatives are either under-informed or mis-informed, or deliberately un-truthful when you inquire about services. You think you sign up for a specific plan, and when the bill arrives, it's not at all similar to what your requested....except that once you call to inquire, everyone plays dumb and the right hand can't find the left hand. Typical shyster strategy. In short, Verizon is a greedy corporation which peddles abusive customer service. Don't subscribe to any of their services.

This is a follow up to my 7/26/10 post. I called the executive offices of Verizon and explained my situation. I received a call back the next day. The lady I spoke with was very nice and credited me the entire $450. I don't believe I should have gone through the frustration I did; however, I'm obviously satisfied with the outcome.

I signed up with Verizon who had a 30 day customer satisfaction guarantee. They told me they don't offer FIOS in my area but in the mean time they have a "partnership" w/Direct Tv and they could offer me a bundle w/them. I said ok. Come to find out I am not satisfied, for many of the reasons, which I would gladly go over with you if you actually care. (since no one at direct tv or Verizon does) I am cancelling, however, apparently when I entered the contract with Verizon they entered me in a contract with Direct TV. I can cancel my Verizon with no Termination Fees but I have to pay Direct TV $480. Per direct tv. Verizon says they can't do anything about that since they are a separate company. I would have to deal directly with them. Funny, I didn't have to deal with them directly when I was signing up. I did not sign any contracts. As of today, I still don't have any paperwork. Lies about fees, monthly rates, contracts etc. I am doing my very best to expose VERIZON regarding the way they mislead people about Direct TV by contacting every media outlet possible. I have told everyone I have come in contact with. I am also filing a complaint with the Office of the Attorney General. I will also be filing in small claims court if I am charged a early termination fee for a contract I was entered into that someone at Verizon entered me into. I am so shocked by this. Call me if you want for more details. I think everyone should be warned!!! We have a lot of seniors in the area that can not afford to make the mistake I did by trusting a name like VERIZON. My phone number is 732-505-9198. I think the right thing to do is let me out of a contract that I was tricked into by Verizon using a bait and switch method. Please do the right thing. Restore my faith in big business. Please use the phone number or TammyLotter@yahoo.com. Sincerely, Tamara Luciano

My sons LG VERSA (phone 1) stopped working a few months ago. I called Verizon and they sent out a replacement LG VERSA at no cost (phone 2) with instructions to return the original phone. We received the phone and my son sent back the original phone. About 3 days later my son dropped the replacement phone (phone 2) in the tub. I knew they would not replace it at no charge but wasn't willing to purchase a brand new one for him. I called Verizon who told me I could purchase a certified used LG VERSA directly from them for $89.99 so I did (phone 3). Then I got a bill from Verizon, which included $450 for the original LG VERSA (phone 1) they claim the never received back. I called them to explained my son sent it back; however, they claim the never received it. So I offered to send back the certified LG VERSA (phone 3) back which was identical to the phone that they claim was never received. They advised they would only credit the $89.99 I paid for it. I then told them to just turn off the phone and they said I would owe the $450 + $170 early termination fee. I then asked how think they can charge me $450 for a over one year old,non working LG VERSA that they acknowledge is turned off and could not be used when I purchased a used working LG VERSA from THEM not two weeks earlier for $89.99. Their reply was that I did not comply with company policy. I have a call into their executive offices and will let everyone know the outcome.

I am writing this for the pure frustration that your customer service supervisors put me through. I have two friends from Turkey that bought two cell phones from verizon. They do not speak english very well and was told they have to set up their service through the automated system, that is difficult for a native speaker to navigate. Well, a wrong button was pushed and a plan they did not want was selected unknowingly. The next day they bought a messaging bundle card for unlimited texting and began to text. In 2 days time the thirty dollars they put into the phone was used up, 30 dollars in 2 days! I called to find out what mistake was made because 30 dollars in 2 days just seemed crazy. I was told it was to bad for them they should speak better english of have found someone who speaks english to set up the plan. I was told that I was trying to take money form verizon like I was the bad guy for asking them to spend the money she gave them in the way she intended. I can not believe you are willing to throw away a customer like that. I will strongly advise any one from using verizon and convince anyone asking me that verizon is not a customer friendly company and should really look to other carriers that look out for all their customers and not just a select few. I have AT&T and have never been treated like the way I was treated at verizon. If this is how you treat your customers I will look forward to the day you fail.

I recently changed my plan hours. I was told that my bill would be $71.96 plus taxes. We just received the bill and it was $118.00. A far cry from what I was quoted. Your customer rep failed to inform me that my minutes would be pro-rated. Under my old plan, I would be over my minutes and that is why I changed it. I wasn't even over my plan when I made the change and wanted to avoid the overage. Needless to say I cannot afford a new bill amount of $96.00. You need to get your service agents on board with informing your customers the correct amounts of charges. I also found out that I was paying for a $9.99 mobile web charge. I never ordered this service and therefore would request a refund of 15 months of these charges. I also received a text messaage this evening that I had signed up for mobile e-mail and would be charged accordingly. I call verizon and informed them that I did no such thing. I get my e-mail on my computer only. I have been a verizon customer for over 20 years and am now very disappointed. I respectivally request and answer to this review or you can contact me at brus0802@yahoo.com

After having over 40 years of service, from when, it was c&p, bell atlantic, this is the most tackiest service I have ever seen. Now when arrangements were made on this account it was for 267.00. I asked if that was all that was due. I was told yes, now the same mess again a bill for 613.00. If you cannot hire the right people, then you leave me to do nothing accept to file a complaint with the better business bureau. Nothing is worst than incompetence. This is your home service with the package of ditigal voice. Just as soon as BBB opens Monday, I will be filing my complaint.

I was going to have a Verizon/Fios Bundle installed in my home. After setting up an appointment to have the technicians come to install the services, they never showed. There had been some workers come out a couple days prior to bury the line and dug some in my yard and left, not saying anything about not being finished or were unable to install the line, just left. Well, the line was not installed yet. The guy I talked to on Saturday said that they had tried to call us but the number was wrong. Yet it was the number he read off to me. This was on Saturday. He also said he would send this on to esculations. Well, it is now Wednesday of the follwing week and have yet to hear from ANYONE. I guess they don't want a new customer because they lost this one.

Verizon user for my phone, television, the appointment was made July 12th 2010 for July 24th 2010. I called July 18th and spoke with a representative and asked to change my appointment to Wednesday July 21, 2010. He made the request and said the appointment was changed to July 21, no problem. I switched my day off with another Lieutenant to have Wednesday off for the installation. I received a e-mail from Verizon on July 20th saying the installation date will be July 24, 2010. I called and spoke with a Mele and told her what happened. She said they would call the dispatch office and call me back in an hour. Mele did call me back and said she had not heard from the dispatchers office yet and someone would call me at 9:30 AM the next morning. At 11:00 AM I had still not received a call back, so I called and was told they could not do it. I asked to speak with a supervisor and was switched to six different people, spending no less than 105 minutes on my phone with one representative leaving me on hold for twenty minutes without coming back. As I write this e-mail I am still on hold waiting for the Elite Specialist to come on. It's 12:25PM I give up I had to disconnect, was on hold for fifteen minutes waiting for the Elite Specialist. I was switching my Cable Vision account to Verizon. I can't believe the misinformation I have received from your company. The running around they are giving me and the total disregard. This is how Verizon treats new customers. I am so disappointed I decided to make this move to Verizon. Sylvia Bowen Hooks ACCT# NY00065929289

I have a hard time rating verizon, they don’t provide a rating in the minus. Having said that I have had Verizon since they bought out GTE 2000. I have 3 meg service that I pay for and usually receive. About every three months my service is reduced (restricted to 1.5 meg). I call and report it and 24 to 36 hours later I back to proper speed. How ever for last two months I have been fighting to get it to 3meg I pay for. Over 15 hrs on the line talking and explaining that it is not my house or any other excuses but Central Office that restricts my modem to receive only half of what I pay for. This afternoon I had a tech here to check the lines- they reset the modem to 3 meg when the tech loged into the computer saying he is at the location, after he left the modem was reset to 1.5 meg again. Getting fed up I am now looking for a new Internet provider. Good luck every one else I’m bailing on them like they do to me all the time

I have been going back and forth for MONTHS so that i can get my reimbursement through Verizon because they send me to collection for a bill that was scratched off and eliminated. I canceled my service because I was only able to use it for a few days and i had it for several months and they told me it was due to bad network connections in the area where i lived. SO me being a DUMBASS, i kept paying for service that i was unable to use hoping they would get it fixed. Even the Tech from Verizon who kept coming to my house to fix it stated "If i were you, i would just cancel it" so i did. I still payed the collection bill because i did not want it to affect my record and they told me that Verizon forwarded the bill that was eliminated. After calling back to back, now they tell me that somehow my records don't show up as if they never existed. (Guess what Verizon; i still have all the bills you sent me with my account info showing proof) SO TAKE CARE OF THIS MATTER AND RETURN MY MONEY!!!!

I am completely disappointed with the customer service I have received from Verizon Wireless. When we decided to update phones, we called customer service, chose the DRIOD Motorola, and were assured that we would be sent the DRIOD Motorola in time for a trip on which my son would be driving alone for the first time. We were mailed the wrong equipment, the DROID Eris, even though I had asked repeatedly to make sure the correct equipment was being sent initially. Calling to rectify the situation, I was assured that the correct phone would be mailed out the next day. The correct phone was not mailed the next day, and I spent an additional 2 hours on the phone trying to get the phone in time for my son's trip. The issue was resolved by a supervisor, and we were given the automatic rebate of $100 for two phones (the third was a part of the buy one get one free promotion). I was told that there would be mail-in rebates included in my packaging that I was to mail in for an additional discount because of the inconvenience. I had to call back when I received our bill to have the texting plan transferred to 2 of the phones, because I was not informed that it was not going to be transferred automatically. The texting was subsequently credited to our account. I acted in good faith and sent in the rebates only to be denied the additional discount I was promised. I called Verizon once again to try to straighten this out and was told by the customer service representative and her supervisor that there was nothing they could do for me, that what I had been promised would not be honored. My only option was to mail the phones back, but that it would be past the 30 days, so we could not be credited the money for the phones and could not use that option. After additional conversation, the supervisor agreed to let us send the phone back, but informed us that we could only send the one phone back (for which the UPC had not been cut off the box for the rebate.) So, now we have sent the phone back, and are completely dissatisfied with Verizon because of the lack of commitment to the assurances and promises made by the customer service department. As soon as our contract expires we will leave this company , and until such time, inform any one who asks about our mobile service how completely dissatisfied we are with Verizon, and encourage them to choose another option for their cellular phone service.

Customer Service was very poor. Had a problem with my phone getting stuck when it backed up the contacts. Would get stuck on the "good bye" and not reboot, if I didn't catch it, the battery would be totally drained. Only had the phone 2-1/2 months. Went to the store, they rebooted the phone and said should it continue they would give me a "new" phone. It continued, went back to the store 2 days later (if you have ever been to one of the stores, you really have a wait, waited over an hour once), different person told me I would just have to live with the problem. Called customer service, very nice person offered me a refurbished phone. Don't want a used phone when I purchased a NEW phone. I've been with Verizon since 1996 and have never had a problem, until now. I believe you should stand behind the products you sell. If my phone had been a year old, then a refurbished phone would have been a good offer. I feel I should have my phone replaced with a NEW one; not someone else's reject.

First off I left verizon over a year and half ago because I was constently having to call in each month and have my bill corrected. After months of doing that I decided to leave and go to direct tv instead. One year and half later decided we wanted to go back to verizon as we liked the service and hoped that the billing issues would by now be resolved. First month experience was the same as it was when I left. I called because my bill was 260 something for 1 and half months of service. Well after talking with the rep she saw that the bill was wrong but couldn't figure out how to adjust it so she apparently just gave me a lump sum credit. Second month had same issue again now bill is 166. Called and the lady just wanted to argue with me about it so I decided to pay it and deal with it later. Third month same issue again bill is now 181. To now avail have I been able to explain to them what the lady said the first month. The supervisor I spoke with today told me since I am fustrated and unhappy that she could start the disconnect process for me then. That furiated me that she would rather get rid of a customer then help. All I was asking for was my bill corrected and correct for good rather than me calling in monthly.