Verizon Corporate Office & Headquarters

I CAN'T BEGIN TO EXPLAIN THE HORRIBLE EXPERIENCE I'VE HAD WITH VERIZON FIOS. FROM THEIR FIELD TEAM TO CUSTOMER SERVICE DEPARTMENT. THEY HAVE IGNORED MY CONCERNS FOR THE LAST TIME. I TOLD THEM THAT I AM NOT PAYING THE CURRENT BILL AND AM REMOVING THEIR EQUIPMENT AND THROW IN THE FRONT YARD. WETHER IF THEY WANT TO PICK IT UP OR NOT IS UP TO THEM. IM SURE THEY WILL IGNORE THAT AS WELL. I DONT THINK THAT THIS WILL MAKE A DIFERENCE BUT IF ANYONE READS THIS AND HAS ISSUES WITH VERIZON, I ADVISE YOU TO DO THE SAME AND LET SEE IF VERIZON WILL DO SOMETHING ABOUT IT.

I have been a call center rep for a few years off and on and thank god no longer. What I can say to all the many posts on here is either submit a formal written complaint via mail or call Consumer Relations. I had a very easy time getting help thru 611 and getting credits addressed and accessed. I had a really hard time dealing with saving my phone # and cancelling my 30 day 'satisfaction' guarantee on my test run with a new LG Smartphone. LG Ally to be exact. Fyi to all, Verizon has different 3rd party call centers all across the US. Different Companies that they are a client of to take their customer service calls. Always ask for a supervisor and if the first person you speak to you treats you with respect...always, always give an accommodation for that rep to their supervisor and address issue with supervisor if the reps highly apologetic and understanding to your specific situation. If you tell rep you are giving them an accommodation they WILL be happy to access issue because you are providing them with better job security. If no resolution happens at first rep you speak to...then go to the supervisor. Always get names of people you talk to. MY ORDEAL THIS MONTH ALONE WITH VERIZON: So I finally agreed to upgrade my env2 to an LG Ally. I loved the way the new 'smart' phone looked on web research and LG is typically a good company. I went into only corp store in my new city and went in their with no browsing needed to buy or negotiate a GOOD price on that specific phone. I walked in...allowed them to type my name in check in stand with greeter. Quietly told check in rep to get me manager because I was a customer with $0 balance and NO CONTRACT and was willing to give them one last chance when really all I wanted to do was test market my personal opinion of a smart phone fitting my needs. HTC is always on back order which sucks. Was cut to front of the line speaking to the GM of the store. Got the phone (which is $150 upfront before $100 mail in rebate via Verizon prepaid card) for not a dime out of my pocket. Returned it 5 days later because the blue tooth and phone were both bad. $70 brand new bluetooth by the way that I paid cash money for. Both...per LG...were both bad. Returned both items for exact replacement. Then same issue occured with just the phone this time. Went back with phone and blue tooth and returned for the last time. Cancelling my contract asap. I was at the store for 5 hours on my only day off. They literally lost my phone # that I have had forever and was luckily able to retrieve before lost into neverneverland. ;( Switched to Verizon Pre paid (another huge mistake). Was on unlimited everything with mins, txt, and internet prior. Cancelled everything but talk on pre paid. Was forced to pay $20 for cell phone I didn't want for prepaid and was given a $10 instant starter pre paid card with phone. Within 2 hours of finally being able to use the phone...my number was disconnected for lack of funds because the Verizon Corp store told me themselves they knew nothing about customer service on Pre Paid side. It is now Aug 16th. I am already dreading once I get my final bill off my contract. Plus I have already spent $75 this month alone on prepaid mins. As of today I once again have no $ for mins and will run out today no matter what probably before noon PST. Complete and utter headache. Verizon claims they have billions of dollars put into cell towers. That would be all of our billions of dollars. They claim they will soon have 4G and iPhone. They are too busy setting up an arrangement with google to get more money out of consumers in general. Negative 5 stars is what I will say. Definately not a bargain but a total stomach hurting rip off. At least I now have a phone I can't utilize and no $ for food. Way to go Verizon. Horrible CEO and partnership. Probably best investment is their stock. Hope my words at least help other consumers find ways around feeling like the customer is always wrong. Good luck to all. I say AT&T is going to be best switch for me now.

I was wondering if anyone on this site would like to form a class action law suit against Verizon and their Insurance company assurance Insurance. I am speaking of their customer policies relating to replacement phones (or lack thereof)and there biased treatment of their customers? I am not an attorney but would be willing to start the ball rolling. They are truly taking advantage of a lot of people. Contact me at Rmstopverizon97@gmail.com

I have been a customer of verizon for over 30 years. I have called your customer service dept. and to a supervisor. I have been charged for a wireless broadband connection which I had bought back in January and was told at that time that I could disconnect anytime I wanted if I bought it and not go on a month to month basis for this wireless broadband and that I could cancel at any time if I did not like it or need it. 3 mos. ago I got charged for $59.99 and was told they would take it off. Never explained to me that if they suspend they charge you $15 a month or that you can only suspend once for free.....This month I was charged again for something I made 3 or 4 phone called about and still never explained how this wireless broadband for lap top works. Not only did they charge me $59.95 again, they charged me $15 for what I don't know and $5 late fee for my bill. The person I spoke to the month before told me to subtract it from the bill and mail in the difference. and thats what I did. Now they are charging me $5 and God knows what else because your customer service people do not know your policies and if they do, don't know how to explain them. When I call, they say yes, yes, yes, but mothing gets done.........I am very discouraged and upset over this...... They promise credits, but don't give them to you. IS THIS ANYWAY TO DO BUSINESS OR TREAT YOUR CUSTOMERS? A COMPANY LIKE VERIZON SHOULD TAKE MORE ATTENTION TO THEIR CUSTOMERS AND TREAT THEM WITH A LITTLE BIT MORE RESPECT. REALLY, $5.00 LATE FEE? WHERE DOES THAT COME FROM? PENNY PINCHING IS WHAT ITS CALLED. AND BY THE WAY, I AM NEVER LATE ON MY BILL, IF YOU WOULD LIKE TO CHECK, THE ONLY TIME I WAS CHARGED THE $5.00 WAS WHEN THERE WAS A DISPUTE. AND OVER A DISPUTE, THERE DEFINITELY NOT BE ANY LATE CHARGES.

Your installer "Bart" and two other people were helpful. The other dozens didn't provide any useful help and the hundreds of recording were even less useful. You have a "bundle"of problems.

On Jul 27th Verizon took a payment directly from my checking account in the amount of $119.46. I have not receved any of the internet services promised and had been on the phone with tech support on serverl occasions for hours and still to this day I am unable to use my verizon internet. I called verizon and after 2 hours of being transferred from one rep to another I finally spoke to a gentleman who promised me a creadit to my checking account in the amount of $104.34.It is now Aug 10th and have not recieved the creadit. So at 3pm today I called and was transferred around untill 5:58 pm. My last transfer resulting in a machine telling me to call back the next business day because they were closed. I have kept a written transcript of the phone call with departmet names and rep. names, amount of time on hold and amount of times i gave my account information. I will call back tomorrow, but if I do not get a result I want to go more public with the information and the mistreatment by this company. It can't be legal to take money for a service that wasn't provided and I am willing to go the legal route if I must just to make a point and to give the attention needed to the countless amount of Verizon customers who are suffering the same mistreatment.

I WAS very happy with the verizon product (internet and cable) my problem was I couldnt pay my bill because I didnt haver the "triple play" package. I only had internet and cable, no phone. Because I didn't have the phone I couldn't pay my bill no matter what I did. I tried everything, internet, calling on the phone, I even tried going to the Verizon wireless store...no luck there either. Finally, it was disconnected for non payment..because the system wouldn't allow me too. After another month of going round and round with the payment system I found out that in order to pay it I need 3 numbers. Account number (10 digits), Online account number (another 13 digits) and the invoice number (8 more digits). Im done with verizon, Im going back to comcast...the product isnt as good but at least I can pay my bill.

We've had problems since Day 1. Our picture is distorted as is the sound. It does not happen at all times but it is very annoying. I called Verizon's customer service, which was a joke, and waited until 3 days later for a tech. He was here for 3 days and the problem is still unresolved. We were told to keep a record of this problem!! When I get my first bill, I will ask them to wait for payment until the problem is fixed. Ha! In the meantime, Comcast will get a new customer.

I have been trying to get a refund check from Verizon since December 2009. I have called every month since December and I get the same reply. The check is on its way. The employee's claims then can not elevate my issue beyond a supervisor, you spend anywhere from 30mins to over an hour on the phone trying resolve the issue and the result is the same every month, no refund check. Has anyone else had or is having a problem getting there money refunded?

I've been on the phone with Verizon for the last 5 hours, being transferred from one department to the next, no one know what the "H" is going on and most frustrating is that no one really cares. I called the corporate office in NY, she puts me on hold for five minutes and transferred me to somewhere else without tell me that she's going to get help. Verizon truly SUCKS when it comes to customer service.

I've been having problems with my internet service and more problems with the "Tech Support" which hasn't been any help at all. I've been dealing with Verizon's Techs for the past 4 days and the service is "terrible". We've been having problems for over a year with no resolution. I would not encourage anyone to get Verizon internet.

I just posted my thoughts on Verizon's poor service and I read the other Reviews and I'm even angrier now - how does Verizon get away with this? I've had the same problems that so many other people have had, i.e. getting put on hold, getting disconnected, etc, etc, etc. Does Verizon read these reviews?

One star is too much credit! Have spent past 2 hours on phone trying to get a matter resolved with no resolution. Have spoke with unhuman type beings because they are not people! Verizon does not care about its customers at all, and only relief is I am now a comcast customer!!! Verizon execs pull your fat heads out of your asses and start treating people right! What ever happened to customer service or even basic courtesy apparently right out the window with verizon!!! Hope never to do business with you again!!!

If you have a box of parts to connect to Verizon's Internet and have tried to mount the filter for a wall telephone. Forget it.There is no wire on both sides as indicated by Step 3. After four hours with Mexico, India and the Philippines I decided to do the following. The filter will not stay on the wall without it being fastened to it.. Drill two 3/16" holes in the filter to match the holes in the switch plate. They should be 2 and 3/8" equidistant form the telephone connection. Use two #6 screws to mount the filter. The telephone will now stay on the wall. I was told Verizon would mount the filter for $129.00. Don't spend the money. Do it yourself, or go to another Internet supplier

I am writing this for my friend Johnnie of Prosperty SC who has a Verizon cell phone and has not been able to call a land line since Monday. It started with him not being able to get incoming callS froma a cell or land. After many phone calls he he was told it was fixed. He called my phone and asked me to call him, the call did go through. Later we discovered he could get calls from a landline so Verizon was contacted again and he was transferred to tech support. At one time he said he could not make or get any incoming calls After service wasa resatored he cotacted tech suppor and had them to call me because support kept telling him he need to call me from a land line. He called me and had Verizon on line I was told she would call me back because this will not work with the three of us on line. The tech did call back and had me to dial Johnnie and have my speaker phone on. I dialed the number and she could hear everything. The call would not go through. She called him back and said there was something wrong with AT&T line (my land line in Charlotte),the story goes on and on and Verizon techs said they will make a ticket for this problem. As of tonight he no longer has a personal voice mail andM it is now a Verizon recording and I won't know until the am if he has service. It's now Thursday night and this has been going on since Monday. Upset because he's upset that he is getting the run a roun

Hayward CA Verizon store on Foothill Blvd has a mgr.John Virtusio. WORST CUSTOMER SERVICE EVER!! This guy lied for 2 month to me about doing something about the faulty phone he sold me that didn't get a signal out of the SF Bay Area. He continually wasted my time on the phone and many unecessary trips to the store by lying to me. One visit there (since he put me on hold for over 15 mins) I saw his district mgr in the back room. When he saw I was talking to John about my phone he slowly got up and closed the door. Emails to him were ignored also. Sleezy service. Not until I was transferred to Mark in the San Leandro store did I start to get some results. He remembered me and could'nt believe John still hadn't done anything to help me. I was a satisfied Verizon customer til I suckered into their continual harrassaing emails, mail to upgrade to a 'free' new phone. Should have kept the old reliable one. Worst customer service ever. I will get out of this contract if it takes my lawyer to do it. Verizon store mgr John Virtusio will do absolutely nothing to help you if you have a problem and then lie about it. He will not respond to emails or phone messages. Obviously his dist. mgr allow is and he knows he can get away with it. Don't go to the Hayward, CA Foothill Blvd. store if you need any help. You'll just get the runaround from the mgr.

Comcast sucks also!

the worst customer service i have ever received in my life...i could go into alot of detail, but ill save you from reading...lets just say they are a scam and it will eventually catch up with them...besides the hole they put in my house to run the cable they did not silicone the hole and we ended up with black mold in our closet....after contract i tried to diconnect service spoke with 5 people only to get another bill and they claimed i did not do this....it is unbelievable that no body is going to be held accountable for this...

My Chocolate touch screen does not work. I tried to have the phone replaced. They said it was a stress fracture and would not replace it. They said it happened because it was carried in a pocket. When I bought it no one said not to put it your pocket. If this phone is so delicate why it that stated when you buy it. I am unhappy with your phone because now I don't have one abd I still need to pay for it. I thought you would stand behind your product. I'm likely to swithch providers.

I have been on the phone with these guys for 4 hours. No one can solve the problem. No one cares. And no one will get me to the people who can help. This absolutely HORRIBLE customer service.