Verizon Corporate Office & Headquarters

I have 4 phone lines with verizon all of them but one works great i have a chocolate lg touch this is the 3rd or 4th replace ment phone and this one is having problems also ive talked to several different people and no one will help me all i want is a phone that works and is not a stupid chocolate lg i always have problems with them. i pay over 300-600 a month i like verizon but not my phone so please help me cause no one else will i dont want to cancal my services with you guys amd i still have a year left on my contract and theres no way this phone will last i use it for work and every thing im not going to put any more money into a phone i cant use. so i would appericate someone to call me and resolve this problem :) thank you very much, melissa hrejsa email address is melissahrejsa@yahoo.com

Hello, I have been trying to get someone out for over a week to prevent a tree that bowed over the Verizon line, and soon will take it down. I have been referred to two managers who told me it was going to be taken care of, been give two tickets, all useless, as not one person has arrived or followed up, and one rep who was persistent in trying to sell me more Verizon products or upgrades. By far, Verizon is the worst customer service I have ever worked with, and I can honestly say, I would rather not have a phone then give this company a dime of my money

I had Verizon service since April 19 2010, just a internet line, 7.1 Mb/s. After few days I request to have add a phone line on the current account. I had that but, surprise, I had 2 accounts and two internet line. The bill what was coming was for just the phone and was almost 100$ just for 1 1/2 months. I check my credit score and surprise , Verizon check my credit score without my authorization, and they told me they need my SSN for identification. Well they lie to me for the first time. The internet service was poor, every day was necessary to call them and try to fix the speed. After the third tech they discover the line don't support 7.1 Mb/s but they can give to me the 1 Mb/s. I cancel the contract , and the Internet was disconnected in 10 minutes after. I call them and I try to tell them to refund me for all this time, 1 1/2 months for poor (service) but nobody have possibility to find me, they have the accounts messed up, they have no idea what is going on there. they practice a game with the customers "hide and seek", transferring your call to another representative, and maybe you will be tired and not call back. We make complain to BBB, they fix the bill problem, but now Verizon charge me with 0.10 $ late payment fee, the bill was 4.56$, and now they said no , I have 4.66$. Today, 6.21.2010 , AFTER 7 persons on the phone, they disconnect me. I call back , I try to talk to billing department, and after that I said to the person ,I want to talk with a supervisor. They told me I need a account to talk with a supervisor. WTF? Finally I had somebody on the phone, Ryan or Bryan, he said he can do anything for this problem, moment I ask him about the direct phone number to him, he said he don't have one, I ask the corporate phone number, he said he don't have this information, but I can find this on the Internet. I will never want to deal with Verizon again, and I will make complain after complain too them till everything will be fixed

Hello Everyone, There are not enough negative zeros in the world to give to Verizon. I fired them last year after giving me untold grief with my home service and internet. I work for a large corporation that is a MAJOR business customer of Verizon and guess what..........business customers don't get any better service than residential customers do. I wish there were a way that everyone who currently has Verizon sevice could switch/drop/cancell and change to another provider all on the same day. Perhaps when Wall Street starts screaming and selling their stocks because there aren't worth the paper they're printed on, then MAYBE they would do something. They've grown too big and have way too much going on and are not managing any of it properly. Customer service with them is a joke and hold times are insane.

My daughter has had an ENV Touch for 7 months, so it's still under warranty. Yesterday, she was experiencing horizontal lines on the inside screen, which made it really hard to read what was on the screen. We took it to the Plainfield, IL Verizon store (on 127th and 59). The girl asked us if we had insurance on it, we said no...but that it was still under warranty. She took the phone from us and started pressing REALLY HARD on the screen inside and made the lines WORSE; then the screen went black and when it came back on, the screen was split from the top left corner to the bottom right corner! She then said, "Ohhh, this screen looks cracked and if you don't have insurance on it there is nothing we can do. You will have to buy a new phone". My daughter and I were like WTF!?! She said that we could call *611 and talk to customer service. That is what we did, because there was NO WAY I was going to pay for a new phone when it could've been fixed. We talked to customer service and they suggested we take it to another Verizon store where they have technical support. We did that, and with no questions asked, they gave her a new phone. Don't think we'll ever go back to the other Verizon store in Plainfield, IL (on 127th &59). We started to wonder if perhaps the sales reps in that store work on commission when they sell a new phone. The other 2 people were just standing in back talking and swinging their key chain around. Real professional.

We are trying to add an additional line for one of our children Phone calls and Texting ONLY -- They DO NOT need access to email or the WEB. I was told that the only way to add a line with an ENV3 phone like we already are using with no EMAIL OR WEB - was to PAY AN ADDITIONAL $29. a month to have EMAIL access and the WEB. I explained to the REP I DO NOT WANT ANY OF THAT only Phone and TEXT - the response was -- if you want to use that phone you have to PAY THE ADDITIONAL CHARGES !

Seems as if every one has some migraine headaches from Verizon. On or about the first of June, I reported a problem with static and interference on all the phone lines in the home. A technician installed a temporary line that eliminated the interference some what, but I continued to lose the person to whom I was speaking. On Saturday June the 12th the phone ceased to operate. After calling the repair service, and once again,( manage to escape the recording help line by pressing zero constantly), I was told that it could not be repaired before Wednesday the 16th of June. I am in the process of settling the estate for my Mother and require phone service to make the necessary calls to the probate court in WV to attorneys and to family members.Four days with non operating service,plus half of a month of poor quality service is unacceptable. To say that your service is "lousy" is an understatement. We have paid Verizon for years and expect and demand better service from your company. Disgruntled customer

VERIZON CUSTOMER SERVICE STINKS!!!! ALL I WANT IS A CREDIT FOR THE 5 DAYS THERE WAS AN OUTAGE IN MY AREA AND I HAD NO INTERNET SERVICE. I'VE MADE SEVERAL PHONE CALLS - ONCE I WAS TOLD THAT I HAD THE WRONG OFFICE-THIS AFTER BEING TRANSFERRED BY A VERIZON REP!!! ANOTHER TIME THEY HUNG UP WHILE THEY WERE ATTEMPTING TO ANSWER THE LINE. EACH TIME I SENT AN E-MAIL REQUESTING CREDIT, THEY ASK ME TO CALL AGAIN. ARE THEY KIDDING? I REFUSE TO WAIT ANOTHER 20 MINUTES ON THE LINE AND NOT GET SERVICE!!! I'M CONTACTING THE PRESIDENT'S OFFICE!!! THEN I WILL CHANGE MY ISP.

I have four lines on my account and am a long standing customer. My wife and two sons share the account with me. My wife has been shopping for a new phone (as it is well past her two year time). We have been in your store in Stow, Ohio several times over the past couple of weeks. When she finally decided on the phone she wanted, she was told she was ineligible for another 15 months. I called your *611 number and talked to a rep named Sonia in Tampa. She said that it looked like an upgrade that we had gotten for our son 6 months ago had been put against both his number and hers!! Great customer service!! When I told her that it was obviously a mistake I was put on hold 3 times for more than 20 minutes as she was trying to work it out with the store and her manager in Tampa. As it was now 5 o'clock and the local store was closed no phone could be taken care of today. I asked to speak to her manager on the phone in Tampa and Sonia said that Jennifer Ray was to busy to talk to me, but the she could possibly call me back in 24 hours. I told her that was unacceptable and that I would call and talk with Lowell McAdam, (Verizon CEO), unless he has become fed up and quit. I will get hold of someone who can do more than nothing and will make sure everyone I know is aware of the poor service my wife received!! What is it that your voice recording says, "The most important part of Verizon "is the CUSTOMER". What a JOKE!!

I just switched my landline to a competitor for a better deal and better service. I didn't have any real complaints with Verizon overall, they just never seemed interested in me as a customer. Any new service offers either involved long term commitments in order to get a deal or required me to give up what ever deal you were getting before, i.e. a new long distance bundle was pushed on me a couple of years ago but it required me to pay a $5 charge whether I made calls or not. I would have stayed with them for the good old-fashioned dial tone if not for the ongoing problem of less service for more money. When you terminate service, Verizon immediately cuts off online access to your account - you can't see your billing information nor can you pay your outstanding bill online the way you used to when your account was active. Here's the amazingly ridiculous part. My final bill was $ 0.62, due to credit for the part of the service that I had paid in advance the previous month. It cost Verizon at least $ 0.50 to create and mail me a 62 cent bill. I can't pay it online in the way that I have in the past but they have a special website just for final bill payments. They charge $ 3.50 extra to pay your bill with a credit card on this site. The site also offers the option to debit your checking account for no surcharge, but it will only process payments of $ 1.00 or more. So I mailed them a check for the $ 0.62, I imagine that it costs them at least a couple of dollars to process a paper check. Why on earth would Verizon design a payment system like this? It will be no wonder if Verizon finds itself with a huge infrastructure to maintain and repair, and less and less customers to support it. If they had seemed to care about servicing me I probably would still be a customer. If they make dumb decisions, like their billing processes, then they deserve what they get.

I have had the droid motorola only since March 5 and have been having nothing but problems with it. I went into the verizon store about a week after purchasing with issues about the phone's operation and was convinced to give it a try. One of the main problems at that time was that for such an expensive phone, you do not get an instructions manual. They tell you, you have to go on-line. When I went on line,the information was just all over the place. Also, the cord for the phone charger is extremely short. As I said earlier, I have been having continuous and daily problems with this droid. I went back into the store to return it for another type of phone about 4 weeks after purchasing it and was told that it was too late and that I had a three week window to do that. Of course, I was upset. At this point, they gave me another droid motorola to see if the many problems that I was having would cease. Well, NO they did not. Some of the problems are: the phone continuously drops calls abruptly, the sound is not clear, when I am on a call, in the middle of the call people cannot hear me or I cannot hear them, it automatically goes into mute, the screen goes black and will not allow me to perform a function, the phone dials numbers when I am on a call automatically and will not allow me to end that call. I have truly had it with the Droid. It is definitely not all it is cracked up to be. I have called verizon customer service to report the problem for some satisfaction and was told that I could get another phone of my choice but would have to pay for it and that they could not credit me for the droid, eventhough I paid all of this money, had been complaining about its ineffectiveness, and had it for a very short period of time. Because of my disgust with the phone, I ordered the HTC Touch Pro 2 phone about 2 weeks ago, when I finally got the phone by having to go 45 minutes away from my home to pick it up from fed ex only to learn that they sent me the wrong phone. Now I am really angry. I called Verizon and told them what happened and was told that the phone I wanted would be reordered. Okay, after the lady took all of the information from me to reorder the phone, she told me that the system would not allow her to order another phone because the other phone (wrong phone) had not been received yet. Eventhough I had technically brought it back to fed ex for them to return to them, she told me that I would have to call back in a few days and then reorder. I then called back on Tuesday, June 8 and tried to reorder. Still had problems, eventhough the rep said that it showed that the phone had been received in the warehouse, it had not been properly checked in yet so she could not reorder and that I would have to call back again to go through all of this all over. Now, at this point I am really fuming and told her that I had been a loyal customer for many, many years and was being inconvenience by something that was truly no fault of mine. She then went to check with someone and told me that she was able to put the reorder in manually but that I would have to call back the next day to get the tracking number. I have a very demanding job and all of this back and forth is taking a tow on me. I am hereby requesting approval to return this Droid to you for credit for the HTC Touch Pro 2. They both cost the same. With all of the problems that I have had and still experiencing with this phone, it is only fair.

I bought the droid on April 29th, and on May 23rd, called and complained about dropped calls where I never used to drop calls before. They had me try different things with the phone and then said we'll call you back in 48 hours and see if anything has improved. They never called, (SHOCKING). I called back on May 26th and we tried some more things to get it working properly and a new promise to call back within 48 hours and once again no phone call. I call back again on May 28th, and once again was promised a call back in 48 hours. This time I got the call, on May 30th. With the problem still occurring I was told "We will send you out a new phone", I asked "Brand New" to which (Clarissa @ Verizon) I was told "YES BRAND NEW"... So on June 9th I receive the box and open it up and it says CERTIFIED LIKE-NEW REPLACEMENT. I called in and I am told "Well it's past the 30 day window for a new phone so you get a LIKE-NEW". I explain the situation and all they can say is "Well sorry but it's past the 30 days there is nothing we can do". So I go from a Brand New Phone to a Certified Like-New Replacement to which I am told most replacement phones must be replaced again in about 6 to 10 months. I bought a brand new phone and got a brand new 2 year contract. Verizon's motto, ONCE YOUR LOCKED INTO A CONTRACT WE CAN STRONG ARM YOU. HAVE A NICE DAY... CAN YOU HEAR ME NOW? WHO CARES!!!

I have verizon cell. Everything was great until our phones broke the last of March or first part of April. Since then it has been a living nightmare. First I was charged 44 for getting an old smart phone. I did not want a data plan. Then I couldn't download items I had purchased. I was given a 25 dollar credit for that. I was told they had credited back the 44. I Have searched all of my bills back to January (Yeah, I know April was the charge) and no place to I see a credit. I did get a credit on this bill that actually made my bill go up. (Go figure) So.. bottom line. 6 months ago I was paying 168 after fees, taxes, etc. for two phones with unlimited internet, 1400 minutes and a bunch of other goodies. Now I am paying for one phone with unlimited internet, 1400 minutes and no real 'goodies' and am paying over 170 a month. I dunno, seems to me that verizon could use a lesson in accounting practices. Next step corporate to have them cancel the total contract with no early fees as they have forced me to spend literally hours trying to get this straightened out with no luck at all.

I keep getting phone calls (as by the looks of it, hundreds of others do as well) from this phone number: 310-429-538 The caller ID says cell phone CA Every time I try to answer the phone they hang up. I call the number back and it says I have reached Verizon Wireless. The number I have dialed has been disconnected and is no longer in service. They call several times a day. How can it be disconnected and no longer in service if I get hang-up calls several times a day?! There is no place on their web site to contact corporate Verizon Wireless unless you have an account number, phone number, etc. Very frustrating!

June 7, 2010 Lowell McAdam President and CEO Verizon Communications, Inc. Dear Sir, On June 3, 2010 I called Verizon to cancel my bundled services of telephone, Internet, and TV (via DirectTV). I have had the worst customer experience of my life over 30 days with your representatives on the telephone. I ordered the bundled services from Verizon on April 26, 2010. I was told that those services would be installed and activated on May 4 at the house I recently bought at 324 Cameron Station Blvd, Alexandria, VA 22304 (phone number 703-888-2944). I was leaving Comcast in order to try the bundled Verizon services. I was told that the telephone and Internet service technician would arrive between 8:00 a.m. and noon on that date, and that the DirectTV technician would arrive between 1:00 and 5:00 p.m to install and activate the respective services. The Verizon technician arrived six hours late at about 6:00 p.m. He said that the telephone service was then activated, but that the Internet service would be activated separately. The DirectTV technician arrived at around 7:00 p.m (2 hours late), and had the TV service working properly within two hours. So even though the technicians arrived later than what I had been told, I had telephone and TV service by the end of the day for which I was scheduled. The next day, May 5, I still didn't have Internet service nor did I have the modem and cables necessary for the DSL service. To make a very long story short, 30 days passed since my promised installation date, and I still didn't have Internet service. I had called Verizon dozens of times over those 30 days. I'd twice been told (incorrectly) that my order for Internet service was canceled. I'd twice been told (incorrectly) that DSL service is not available where I live, despite the fact that the owner of the house who lived here before me had Verizon DSL service here for many years. I'd been transferred from one agent to another countless times, including many times to agents who could not speak English well enough for me to understand and/or who couldn't speak loudly enough for me to hear them. I'd been cut off or dropped from being on hold many, many times. The only agent who I found to be responsive and who at least made me feel hopeful was a Miss Shreve in a “business office.” She told me that she thought she had tracked down the root of the problem, but she was nonetheless unable to fix it. For the last two days that I had the bundled services from Verizon I didn't have any dial tone for my telephone service. Miss Shreve helped me through the repair process, getting someone else on the line to test the telephone line. A problem was discovered, and I was told that it would be fixed by the end of the day, June 3. It was fixed the day AFTER I canceled the bundled services, on June 4. June 3 was the end of my 30-day trial period with Verizon. I then canceled all of the bundled services I had ordered on April 26. I spoke to a Miss Provo to cancel my bundled services on that date. She was short with me and didn't once offer any apology for the bad experience I had. She insisted that I had to call DirectTV myself in order to cancel that portion of the bundled services, even though when I ordered the bundled services it was all done with a Verizon representative. When I called DirectTV to cancel, they asked if Verizon had told me that I had made a two-year commitment to that service, and told me that I would be charged $480 for canceling early. I had NOT been told that, and I would NOT have agreed to it if I had been told that, by Verizon when I ordered the service. I was told by Verizon that I had thirty days to cancel the bundled services if I wasn't satisfied. I have told DirectTV that I will not pay the cancellation fee, that DirectTV can attempt to recover the cancellation fee from Verizon, but it won't be forthcoming from me. I had not received any acknowledgment nor details of my Verizon bundled services order until June 5, two days after I canceled all the services. The letter from Verizon (enclosed) was dated May 28, 32 days after I had ordered the bundled services. I am also sending a copy of this letter to what I was told is a complaint department in Tampa, FL. Please do not send me any invoices for the limited bundled service I had. I am going back to my previous provider of services, Comcast. I would never again consider any service from Verizon, including cell phone and FIOS, and I will be sure to tell others about my experiences with Verizon over those 30 days. I am returning the modem and cables to Verizon in West Chester, PA. Sincerely, Robert Shevlin

June 8, 2010 Verizon Fios I signed on to fios back in April of this year. The arrangement was four phone lines, TV and internet at aprox two hundred and eighty dollars a month. See the attached bills adding up to almost a thousand dollars. The last bill paid was on April twenty seventh for two hundred and fifty three dollars, our average bill was three hundred and thirty dollars, and the projected was supposed to be about two hundred and eighty dollars and no hook up charge for the three services. After about an hour and a half trying to resolve the bill problems with Verizon, I received a credit of two hundred and twenty four dollars and ninety seven cents. The next Verizon bill is an additional one hundred and seventy four, sixty five, for account number 769000622200435205, now we are up to $918.92. For the month of May and a small part of April??? This bill is wrong, your service is terrible , I am exhausted from calling one automated robot lady to another, and I am traumatized from your endless phone numbers that go nowhere, to people who know next to nothing. If Verizon cannot get this account together, or thinks that this amount is correct, I want it all disconnected. Edward Baecher

hi,my wife & i love verizon wireless it's the only phone system that works in south-central colorado.that being said unfortunately there is no broadband.we would like to lease a required size piece of our 35+ acres on top of an 8500 ft.mesa.if,verizon coporate hq is interested please call us at 7024524515 or7194800490 sincerly chris &rita messenger

I am writing about your service rep and the inability to have billing of my dsl every month to be about the same date.Your rep i think his name is kevin , he is very rude and unhelpful of my issue of anything.He insulted me by calling me mam instead of sir.I was making a call to resolve an issue of my billing . They took money too early than expected and when i mentioned it ,his response is ''i have no control '' and he would not even help do anything.I ask for a manager and he simply hung up or never mention he was trying to attempt to get one.What kind of service are you guyz running here. I used to have a home from y guys and now it may look like that the internet is next . I am looking for the competitor. At least service could be better than what i have gotten lately. (i usually get billed around the 12th to the 14th hint, hint.)Not when u feel like it.

Verizon is a nightmare i will never be involved with again.I had a phone on my sons act. but am not authorized on the act.Is all i wanted to do was change my phone no.I didnt want to know any act. info just wanted to change no.You would have thought i was asking the customer service rep. to donate a kidney.They made it as difficult as they possibly could.STAY AWAY FROM VERIZON !!!!

Your customer service and technicnians don't know or care what they are doing our household has been without a phone 2 weeks now and the tech said he came out and found no problem the problem is he checked the phone box to the business next door and never came in the house to check out why we don't have a dial tone customer service said there wasn't a problem in the line and someone would be dispatch but they never showed up then we call back and informed the I worn a lifeline bracelet whic it connected to out phone the lady said it was a emergency and some would be here in an hour well that hour came and went we called back and was told that if i was beddridden or on oxygen 24/7 then it would be an emergency i think it's ashame that your customer service don't know or care what they are doing. I guess I have to be half dead for anybody to come out and check the phone in the house instead we have to wait until Friday June 04,2010 before someone that know what they are doing comes out to check our phone. My e-mail is wlw4620092009@hotmail.com if anyone feels like answering this complaint.