Verizon Corporate Office & Headquarters

I was a customer of Verizon for at least seven to eight years. From what I am reading I had the least Problems until now. Recently I changed to Time Warner because I was offered a much better deal considering my circumstances. Today I received a letter from a debt collector under the name of I.C. System, INC. The last bill I got from Verizon was for the balance of 52.34, which was mailed out on 8/1/2010. Today is 9/2/2010. I feel that it was totally unfair for Verizon to treat me that way after all the years I was their customer. this is telling me that it took less than one month for a discussion to be made to place me into the hands of a debt collector. I will pay my bill as I have always done in the past. I will not pay it to any one else except Verizon. I will make copies to Verify that I did pay it to Verizon. I also expect Verizon to see to it that I am no longer in debt after my payments are made. Fix what your company did to me or I intend to see someone in Court.

I have spent countless hours trying to resolve issues with Verizon. The customer reps are rude. The bills are impossible to understand. I thought my issue was resolved and learned that it wasn't when I continued to get bills for my old location eight months after we moved. Every month the amount due changed. And when I called about it, my confirmation number didn't exist and the note in their system didn't reflect my request, so the rep told me I must not have made it. I just got charged $50 per line to move my service and $75 to terminate the internet service, which was regularly troublesome. When I got my bill, the internet service was still there and when I called to complain, the fee went up to $150. And while all this continues, I keep getting flyers and phone calls asking me to sign up for FIOS at my residence. Ri-i-i-i-ght.

Its a sad day in Corporate history when a company like Verizon cares more about "Corporate Greed" than customer service. It is the opion of the writer that Verizon should be broken up, like AT&T way back when. When a company commits a "bait and switch" on your FIOS system then denies they did it then charges you a early termination fee when it was there mistake in the first place, it' a sad, sad day. Maybe Verizon will some day "Get the Message" that they need customers and to treat customers with respect and be professional. Customer Service is key to success and when a customer has a problem a manager should be available immediately not return your call 2-3 days later.. IT THAT CUSTOMER SERVICE? I THINK NOT! If there were more phone service providers in local areas and Verizon did not have a "MONOPOLY" and customers had more of a choice then maybe they would "Get the Message" and being more customer friendly.

I am like the VERY many folks preceding this message above.I have had a horrible experience with Verizon repair service for my phone as well as with the Internet folks with Verizon (whom thinks and advocates that they are different than the phone folks and any problem they caused is certainly not accountable by them since they are not Verizon folks also ???). I have been trying since last Friday 08/27/2010 to get someone with Verizon in a Manager/Supervisor position to return my call and was promised at that time for a 24-48 hour return. It is now 09/01/2010 and just talk to a Supervisor of Consumer Solutions with the Internet side of Verizon that informed me that I would receive a $120.00 cancelation fee. I am cancelling my phone and internet service due to a 17 day wait for service I requested on my phone line that is effecting my answering machine and sound quality as well as the horrible customer service (6 phone calls,people transfering me to others and losing my connection,8 hours on the phone,NO concern shown for my loss of good service and that 17 days to wait on service was no big deal,NO apologies for this Supervisor not calling back as committed on 4 different conversations). Bottom Line- Unacceptable customer service and response as well as a company that just simply DOES NOT CARE ABOUT THEIR CUSTOMERS. I expect a response from someone at Corporate level, not from district level as certainly shown as no good, that my penalty for cancellation will be eliminated. I feel this a very modest request considering the length of time I have been a customer with Verizon(1992) and the Terrible service I have received on this small matter of repair service on my phone line. Looking forward and very soon to a reply and proper solution to this COMPLAINT!!!!!

What's up Verizon? You appear to be falling apart at the seams....

My elderly grandmother has Verizon for her home phone. At least 4 times a year, I have to call them for her because she either can't make calls or nobody can call her. This happens all the time. Tonight, I had to do it again. After arguing with their stupid computer "helper" for 10 minutes, I finally got a rep on the phone. The line was so poor, I had to speak up and she said I was yelling at her. She did not let me finish a single sentence through the entire conversation. Then, she told me we had to wait 3-4 days to get the problem fixed. So, my grandmother is without a phone for 3-4 days! I told her that was not acceptable as my grandmother is not in good health and we call her to check up on her. I work 45 minutes away and can't just stop by to see if she's OK. I got a supervisor on the phone who acted like she was doing me a great personal favor by cutting the wait time down to 2 days. Still not acceptable. I told her as much and was told we are "at Verizon's mercy." That is exactly what they think, they act as though they are the one and only choice in phone service. I told her that she could take her high and mighty attitude somewhere else, we chose Verizon and we could just as easily choose somebody else. I also told her she works for a telephone company and not the Queen of England. We are at nobody's mercy. Tomorrow, my grandmother will have phone service through another company. We will no longer be at Verizon's mercy.

THE FACT THAT VERIZON HAS A SITE LIKE THIS IS THE PINNACLE OF ARROGANCE,,, I WANTED TO FILE ANOTHER COMPLAINT ABOUT MY BILLING PROBLEM WHERIN I REQUESTED AUTO BILLING WHICH NEVER HAPPENED,,AND REQUESTED MY BILL ON LINE WHICH NEVER HAPPENED,, AND ASKED FOR A PAPER BILL,, WHICH NEVER HAPPENED!!! THE ONLY THING I GET IS THEIR THREATENING LETTERS TO PAY UP OR ELSE,, THIS IS ONE UNBELIEVABLY INEPT COMPANY THAT COULD GIVE A S--T ABOUT IT'S CUSTOMER BASE,,, WE NEVER HAVE A PAYMENT PROBLEM WITH ANY OTHER DIRECT/AUTO PAY COMPANY,,, PERHAPS THE FAT CATS UPSTAIRS SHOULD STOP COUNTING THEIR RICHES AND GET OFF THEIR BUTTS AND FIND OUT WHERE THE DEAD WOOD IS AND HAVE A BONFIRE!!!!!! MY PROBLEM HAS BEEN GOING ON FOR ABOUT 2 YEARS,,,, I AM ON THE BRINK OF DUMPING MY HOME (PROBLEM) PHONE, , MY CELLULAR SERVICE AND SWITHING TO CELL ONLY WITH A NEW (AT&T) COMPANY,,,,,,,,,,A TREE FALLS ONE CHOP AT A TIME!!!!

Plan of Action – Verizon Customers Can Strike Back From all the comments I’ve read above, I cannot find one that I disagree with. I think it’s fair to say that Verizon is probably the very worst company that most of us have ever had the misfortune of dealing with. There is obviously something terribly wrong going on in their company, and we are all paying a heavy price in money, time and frazzled nerves, and since Verizon Headquarters are in New York, I believe that it may be time for all of us to flood the New York State Attorney General’s office with calls demanding an investigation. My particular problems are no doubt the same as all of yours: • Can’t get through to their Billing Department to get them to correct their fouled-up monthly statements; • Can’t get through to their Tech Support to help install the Wireless Internet; • Customer Service is non-existent (!) as far as I’m concerned; • There’s no response even from their Corporate Headquarters. Instead, we are forced to traverse ourselves through a maze of phone menus with computerized voices, and after a full one to two hours of waiting, we’ve accomplished absolutely nothing. Like all of you I have spent many hours on the telephone trying to get help on service I am not receiving but am paying for, and also paying for things I didn’t ask for and bogus changes never requested. And in the end I receive a bill that is somewhere in the stratosphere. Well, guess what, we have several options on how to fight this problem: • Again, here in New York we have an Attorney General, Andrew Cuomo, who is running for Governor of the State, and he has to show that he’s worth his salt! We can flood his office with calls, e-mails, or letters demanding an investigation. • We can also hit all the newspapers, and TV and radio stations with letters and calls regarding the nature of our complaints and demands for an investigation. • We can withhold either part or all of our payments upon receiving our monthly statements. Send a nasty note with every return envelope. Drive them nuts. This will no doubt result in interest charges and possible collection agency calls. Let the collection agencies have it as well telling them that the Attorney General has been notified. • If everyone does this and we all stick together while demanding action from the Attorney General’s office, we just might get someone’s attention at Verizon. In the end, however, we simply need to drop Verizon as our telephone and Internet service provider. If Verizon tries to charge us termination fees we have the option of refusing to pay. If they start adding interest charges, we can ignore them. If they claim breach of contract, they themselves are the ones who have broken the contract as well as faith with their clientele. (You may wish to first check with lawyers to see if there are any legal problems here that you don't want to get into.) There is also plenty of competition out there, cable groups with bundle packages, Magic Jack and Voice Over technology, and others. So check the technologies available to you and see what you feel comfortable with. Rather than merely complaining about this company that’s behaving more like a completely incompetent administration and also our corrupt U.S. Government, we need to develop some concentrated efforts to legally fight a company that is so completely out-of-touch with its customer base. The question is, however, how many of us are willing to do all of this. Christos

Verizon is an aweful company!!!!!!! I had verizon service at my previous home. I moved and Verizon informed me that they did not have service at my new location, which was 5 minutes away, so I was forced to cancel. They told me I would not have any termination fees, etc. I paid my last bill and moved to my new home. A few months later I got a collection letter in the mail from Verizon stating I had unpaid balance. Not wanting my credit ruined and thinking maybe I forgot to pay something in the hectic days of moving I foolishly paid it. A few months later Verizon service became available to me at my new location. I signed up. The rep told me that there was a cancelation fee and was lowered each month by 10-15 dollars, but If it was due to verizon not having service there would be no fee. Great! So i signed up. I am now moving again. It has not been the entire 12 months of the contract but I have to move. I spoke with a girl about 2 weeks ago . She told me many times that there would be no fee, I was not responsible for this because it was not my fault they do not service the new home, etc. and to call back when I was ready to cancel. I called back today. The first girl canceled my phone part of my account no problem. She told me no fees, etc. and would then transfer me to the internet dept. to cancel that part as well. The girl on the internet side told me I was misinformed (by 3 people?!) and there was going to be a $120 cancelation fee. I asked to speak to a manager. I got a supervisor. She was extremely rude to me and over and over told me that there was nothing she can do, there is a $120 cancelation fee, told me that there was no way I was told about a deduction monthly because this was not put in place until after I signed up, and so on. She talked loud and over me so I could barely get in my say. I then asked her if there was a corporate number or manager higher up than her

Verizon has the WORST customer satisfaction record. They do not budge, bend or sway to accomidate a customers complaint. Everything is set in stone.It doesn't matter if you've been a loyle customer since conception of this company..THEY DON'T CARE!! As soon as my contract is up, I'm gone...

My fiance switched to Verizon because it offered better service to our remote location in Tahoe. He purchased the phone at the Verizon kiosk in Costco. Since then we have discovered that when I call him from my work phone, it says that his number is disconnected, but when I call from my ATT Cell phone I get through. He took the phone to a local Verizon store to get this fixed and was told that corporate stores do not service Verizon phoned bought at Costco. Looks like the same old run around. For those of you here with issues with your actual phone, I was able to get a Motorola fixed by Motorola when the AT&T phone store said it was out of warranty and that I have voided the warranty by getting the phone wet (I hadn't) So if the cellular provider doesn't help, try the manufacturer. I was VERY happy with Motorola's customer service.

VERIZON SUCKS. THEY SENT ME TO COLLECTIONS FOR MONEY I DON'T OWE THEM. I AM THINKING HARD ABOUT SUING THEM FOR HARASSMENT.

I am writing this email to both Verizon Companies, because I feel that there are so many issues that my mom and I have had over the past few months that are connected with both of your companies. We have been told wrong information by each of your companies employees and this seems to be a common issue. The situation is simple and as we were told by your employees (Verizon Wireless) it could be handled in a quick and easy manner. On 07/6/2010, my mom (JF) used her bill pay through her bank to pay $175 towards the Verizon Wireless phone bill. What she didn't realize at the time, was that she had accidentally paid the $175 to Verizon Internet. 7/17/2010- She soon realized the error when she called Verizon Wireless to see if the payment had gone through. As soon as she realized her mistake, she was on the phone for about an hour talking to the Verizon Wireless reps, who had somehow lost track of the rebate cards that were being send to me (for my recent purchase of the buy one, get one droid free promotion)- they said that they had no record of either rebate card. :( My mom (JF) spoke to your Verizon Wireless Rep about how she had accidentally posted the $175 payment to the wrong account. They told her that they would process a "TOPS" request form, which would take 7-10 days to locate the payment and transfer it from Verizon Internet to the Verizon Wireless Account. 7/18 - I contacted Verizon Wireless to check the status of the rebate cards (2 of them) and they still had problems locating them, even though I was told on 7/5 that one of them was sent out on 7/2 and the other on 7/03/10. 7/19 - I finally receive the 2nd rebate card. On 7/20/2010 my mother and I were on the phone with Verizon Internet for an hour and a half, trying to get the money transferred to the Verizon Wireless Bill. We were told by the Verizon Internet Rep that they would process an I-Go request, and the money would be transferred to the Verizon Wireless account in 5-7 days. They sent us on a wild goose chase, when they had us call Financial Services to handle the situation, and once again we hit a dead end. 7/23/10 - My mom had received a call from Verizon asking for the payment and was told by the Verizon Wireless rep that they didn't know anything about the "TOPS" request. (This was once again another hour long conversation with Verizon Wireless) 7/23/2010 -Verizon Wireless tells my mom that as soon as the $145 (because Verizon Internet took $30 out of the original Verizon Wireless payment), that our Verizon Wireless account will have a balance of $30.00 On 8/03 Verizon Internet said that they do show the $175 payment and gave us an ID # supposedly the I-Go form was escalated and they wanted us to check back on 08/04. As of 8/06- the money had not been transferred from Verizon Internet (like they said it would be). They said they would provide us with an investigation # within 5-7days. We finally rec'd this investigation # on 8/18. Meanwhile, Verizon Internet has been taking the monthly payments for the internet out of this $175 that is for Verizon Wireless. 8/19/2010 - Verizon Wireless said they are putting a hold on the $145, until they receive the payment from Verizon Internet. Although I didn't list each and every one of the phone issues that we had over the past - almost 2 months, I felt that the information above was enough for you to get my point. Now I understand that my mother made a mistake by sending the money to the wrong company, however she followed up with it quickly and was given multiple stories and promises from your employees. THIS IS POOR BUSINESS! We are continually having problems with your companies, where you are overcharging and adding miscellaneous charges to our Verizon Wireless bills. Your store staff at the Verizon Wireless stores are not trained properly and they are providing false information to clients just to get a sale - this is not the way to do business!! Your customer service/support team that answer phones for billing and payments are just as bad - because they continually promise to handle situations like this one with their supposed "TOPS" request and "I-Go" forms and the end result is that nothing gets done or documented and the client is left furious - as we are!! This goes for both companies - VERIZON WIRELESS & VERIZON INTERNET. As of today - 8/26/2010 - This situation has yet to be resolved and My mom and I are getting to the point of not wanting to use your services anymore!!! A friend of mine recently switched his Verizon Wireless service to AT&T, who paid the fees for him to cancel with you. Right now, this is looking like a brighter answer to our problems. But I am giving you the benefit of the doubt to handle this situation properly and to realize that We CAN Use any company we choose, and if this isn't handled, we will!

I'm sorry there isn't a rating less than 1. Verizon is the worst company there is. their commercial says they have the best technology and maybe they do, but they have the worst customer service and customer satisfaction. The one thing they are great at is saying, "I'm Sorry." they sound like a broken record because they have to say it so much. Their customer waste more time on the phone TRYING to resolve things that should only take a few minutes, but of course with Verizon, it takes hours and hours. Most of the customers problems are caused by Verizon employees. the customer loses at every turn. To fix a simple problem, you will be taken through at least 8 employee at Verizon to get it fixed, IF you get it fixed. It costs an arm and a leg to have Verizon, but it is so not worth one penny. I'd rather have cable than Verizon. As soon as my contract is OVER, that's exactly who I'll have. Hell, it's worth it to pay the early disconnection fee just to get away from Verizon.

I have the triple play...Verizon is a bunch of thieves. They are sorry ass company that takes advantage of its customers. I have had nothing but problems with the service and billing and they could care less to correct it...SMH

Make that a minus 5 stars! Verizon sucks!!! My letter for Verizon's corporate office, if the runaraound ever stops and someone at Verizon will give me a straight answer: Pursuant to my experience with Verizon over the last several weeks, I will NEVER use Verizon again. Do I hand deliver my statement requesting payment for my time and phone minutes overage to the Rockville office, or is there someone higher up who would care to learn of public relations damage done? I will submit my fee for 2 days of my work week time wasted while waiting at home for technicians who didn't show and didn't call, @ $27.38 = $492.84, as well as the inconvenience of turning off my sole personal phone 6 days prior to billing cycle end because our combined calls to Verizon trying to resolve Verizon’s internal miscommunications wasted 165 minutes of my life and caused us to exceed our plan by 111 minutes - - 6 days prior to the end of our billing cycle. Being put on hold, transferred and "lost" as well as being boldfaced lied to during our multiple calls has caused more angst than I can put a price to. There will be repercussion online in every consumer complaint area I can locate, starting with BBB. To date, our simple request is still pending after weeks of failed appointments to reconnect a line and port a phone number.

i amso upset tyhat my switchto verizone has beennothing but time consuming trying to correct errors..ist wrong modem sent...mnneeded tech to hook up internet so went without..now i notied caller id is not working when iam on the phone. its beeen over 30 minutes your company should have a followup phone calls to make sure service is as promised..smooth change over is not true....i am so upset that i am still on hold for up topan hour...your answering system should allow you to put our number in for a call back not to be put on hold forever..itsa disgrace...in rtodays world there arent enough houirs in the day..let alone stay on hold for help with swervice youare not proving..again a follow up call should be made to all new customers to makesutre it is as smooth as possible..i am stillon hold and am furious for this incconveniece. why i switched i thought i would save money but isoit a;; thats gone wrong..it is not worth the savfings......

I have had to carry verizon phone service because they are the only provider of phone service in my local area. This company is such a joke. They absolutely hands down have the worst customer service I have ever had to deal with. I recently spoke with a representative about their fios after they send countless letters to my home and every time I call about my service give me a speach about fios and how muoch it will save me in money. One year ago I let them come out. It took 3 months to get the wires frun properly. after much frustration I told them not to install the service. Now after a year I agreed to having this installed. I was completely lied to about the service and the cost. I was told my bill would only be 99.00 dollars a month and I was billed $259.00 When I first received notice of the amount I called them. I was told that was not what my bill was going to be. But low and behold that is what I was billed for. The customer service rep informed me that i was miss informed and they would not correct their error. I am a single mom of two little children and struggle to pay bills each month. i even expressed my concerns before they installed the service. This company is such a joke. Everyone I ever talk to has such horrible stories to tell. It is so sad that they screw their customers and don't even care. How can they even sleep at night.

i called 800 423-2520; 1800-483-4000; 800-562-2355; 800 826-2355; 1800- 837-4996; 888-478-8528 today! i called 800-567-6789; 888-649-9500; 800-922-0204 yesterday ; 1800- 433-4518 and 800 410-0326 and i still have a MJOR problem.. Verizon cut off my email and won't give it back in the interim while waiting 10 days to begin and new account to reinstate my email that I had for 19 years.

WE HAVE THE COMPLETE PACKAGE WITH VERIZON.....HOME PHONE, INTERNET, SECURITY, CELL, DIRECT TV MOVIES....CELLS STILL WORK.....ON AUG 4TH THE POWER WHEN OUT IN OUR AREA. (NORTHEN VIRGINIA)....CALLS TO VERIZON REPAIR DEPARTMENT WHEN LIKE THIS.....UNPLUG ALL THE PHONES FOR 10 MINUTES AND THEN REPLUG THEM IN....IF THIS DOESN'T WORK GET A SCREW DRIVER, GO OUTSIDE TO THE TELEPHONE BOX ATTACHED TO THE HOUSE AND CHECK THE CONNECTIONS (MY WIFE AND I PROBABLY KNOW AS MUCH AS THE VERIZON REPAIR PEOPLE)....IF THIS DOESN'T WORK CALL US BACK....SEVERAL CALLS LATER (REQUESTING A LIVE BODY) WE FINALLY GOT A DAY IT COULD BE REPAIRED...AUG 16TH BY 6:00pm.(ALMOST 2 WEEKS LATER)....FINALLY GET A AUTOMATED COMPUTER CALL TELLING US THE REPAIR WAS SUCCESSFULLY MADE AND SHOULD BE OK.....AFTER CHECKING THE PHONES, NO DIAL TONES.....ANOTHER CALL TO VERIZON AND LEAVING A MESSAGE, WE RECEIVED ANOTHER AUTOMATED TELEPHONE RESPONSE STATING.....REPAIRMAN WILL BE SCHEDULED FOR AUG 24TH......WHAT IN THE HELL IS GOING ON WITH THOSE PEOPLE.....THEY HAVE RECEIVED MY LAST DOLLAR, I'M HAVING ALL THEIR EQUIPMENT PULLED AND REPLACED......I'M THRU WITH THOSE IDIOTS...