Verizon Corporate Office & Headquarters

This is a SECURITY ALELRT for CARETAKERS AND FAMILIES OF THE ELDERLY! BE ON THE OOK-OUT (BOLO) FOR VERIZON FIELD WORKERS using BAIT-AND-SWITCH TACTICS DOOR-TO-DOOR in residential apartment buildings. THEY ENTER ILLEGALLY=TRESPASS by ringing multiple bells in lobby until someone unknowingly lets them in...THEN visit each apt. and attempt to convince the tenant to switch from Optimum/Cablevision to Verizon, in the process attempting to gather as much personal information from these most vulnerable and naive citizens as they can manipulate out of them: a 'marketing survey' without INFORMED CONSENT about future use of this data. This happened in Brighton Beach last night (Sept. 16, 2010) AFTER 7 PM on a night when our lobby guard was absent due to Jewish holidays...This apt. complex houses mostly elderly, many homebound, many NON-ENGLISH speaking (Russian refugees), many with dementia (or at least confusion, especially at night). A sample of responses I overheard in the hallway on my floor: "Look at me, I'm old, I don't know anything about computers," "I don't know, I have to call my daughter," "Please go away, no one rings our bell in this building," "My phone number is on my refrigerator, um 7-1-8..." "No English, no English"... Long story short, the PAIR (=intimidation by #s) declined my first polite invitation to leave my door and the building after they admitted they had NOT been INVITED inside by any individual tenant (=trespassing), then became aggressive and confrontative 30 mins. later when, in reaction to what I was hearing from my elderly neighbors, I went one floor down and informed them that I was calling the police - and I AM filing a complaint as well as posting this BOLO everywhere possible. I don't have to tell readers here about the inaccessibility of Verizon corporate officers, whom I have yet to reach by phone or online. Thus, please assist me in copying and posting/emailing this ALERT freely and wherever you think would be helpful and appropriate. In this recession, desperate and greedy companies are resorting to the lowest of "sales" tactics. This type of parasitic, manipulative behavior is a new low, even for Verizon. Thanks for your help! *NEGATIVE TEN STARS*

Correction of typing error as above: Be On the LOOK Out (BOLO) for Verizon, Brooklyn Seniors! *NEGATIVE 10 STARS*

Verizon SUCKS. I am so frustrated with their billing department. I terminated my FIOS service with them at the beginning of the month, and they charged me for the whole month. The billing rep said I would be credited for the time I didnt get service, but after 2 months no credit. I get statements from Verizon asking me to pay $330 or else they will refer me to an external collection agency. I tried calling their billing department and somehow no one is able to help me. They just pass me on to another person. No help whatsoever. The CEO of Verizon should know about this. Their product is good, but their customer service is absolutely horrible. I HATE VERIZON!

Verizon, lets get competitive. I wanted to change my phone and service, which by the way would have given you more money a month, but with your stupid contract stipulations had to wait 18 months before I could increase your bottom line?????Who is running this company anyway. I now understand why our country is in the mess it is. CEO's being paid outrageous amounts of money to loose business. Go figure! The other mobile companies are offering unlimited access to web, text, calling for 69.95/month, step up Verizon and reward your loyal people by at least being competitive. By the way your first Droid phone is a joke, what a waste of hundreds of dollars. More problems than it is worth and now we are stuck until our 18 months is up. You really take care of your customers - NOT!!!!! Can't wait to end my business with you and go elsewhere, maybe then I can get my messages the same day they were sent.

WOW! You think with all their technology they would have some communication between their departments for when I received numerous phone calls that my account was overdue, they could not figure out that it was because of 2 phones which were returned to them making up the over 300.00 difference. They couldn't even tell me what the tacking numbers were and expected me to hunt them down for them.They spent the time to prepare the lablels, mail them to me but did not write down the return tracking number? How dumd, And after hours on the phone wasted I was hung up on. What the hell kind of customer service is That!!!???

I will never EVER have Verizon, you guys SUCK!!! They "sold" my bill to 5 different collection places....ONLY my bill was paid off in March...so today I had such a nice conversation (haha) with on of the collectors, and he really told me he didn't want to hear it...he knows its not paid off. I will never deal with verizon, nobody should ever deal with verizon and I AM calling the BBB, and the Attorney General and turing verizon in for fraud!! We need to stand up for ourselves and stop letting them get away with it and turn them all in for this crap!!!!! My personal message to Verizon...you messed with the wrong bit*h...who is sick of being kicked around and pushed around because I'm a single mom that works hard for a living and pays my bills. You should have really just left it alone but fraud on you guys should be a nice touch to your "wall of fame"...better start running your company the way YOU want to be treated and the way you want your mothers, daughters, sisters, aunts, dads, brothers, uncles, etc treated!!!!! You know they say that for every good thing you do 5 people are told, for every bad thing you do 10 people are told....look at all these complaints...no wonder you are selling off parts of your service areas....your seeing what happens when your complaints are more then your complements!! The rating should be changed, I don't think poor even begins to cover what they have done!!!NEGETIVE numbers would work better!!!

YOUR SERVICE IS THE WORST POSSIBLE, YOUR CUSTOMER SEVICE REPS DON'T CARE. YOU ARE TOLD BY A FAST TALKING THIRD PARTY THEY CAN SAVE YOU MONEY BY THEIR NEW PACKAGES ONLY TO FIND YOUR NEXT BILL IS MORE. YOU SHOULD BE INVESTIGATED BY THE ATTORNEY GENERAL

I have been patient with Verizon for 3 months now. I moved to another apartment end of May 2010 and since then I have had no internet service. I have spoken to numerous customer reps over this period and all have promised to fix the problem. Two weeks ago, I told them I wanted to terminate my account with Verizon and was told that there is some sort of glitch in the system and once this is sorted out, my account would be terminated. It has been two weeks since then and no action from Verizon. What does it take for these folks to do some real work instead of shuttling customers from one rep to another, this is just a gimmick they use to hold the customers hostage. I plan to write to BBB now and hope never have to deal with Verizon again.

NO STARS AT ALL THIS COMPANY DOESN"T CARE ABOUT ANYONE NO MATTER HOW SERIOUS YOUR HEALTH PROBLEMS ARE. I HAVE BEEN WITHOUT PHONE SERVICE GOING ON 6 DAYS I HAVE A VERY SERIOUS HEART PROBLEM I HAVE HAD MANY HEART ATTACKS, AND IT IS VITAL THAT I HAVE A TELEPHONE TO CALL FOR AN AMBULANCE. THIS WAS TOLD TO OVER 10 VERIZON REPRESENTITIVES AND I WAS ASSURED THEY WILL FIX THE PROBLEM. AFTER SPENDING 12 DAYS TELLING THEM THE PROBLEM (THE 10 REPS.) OVER AND OVER AGAIN ( AND BEING TRANSFERRED AND DISCONNECTED SEVERAL TIMES) AND BEING TOLD THAT THE ORDER TO FIX WAS IN THEIR SYSTEM BUT IT WAS STUCK AND WASN"T BEING PROCESSED, AND THEY WOULD TALK WITH I.H.D.AND THE O.C.G.GROUP SO AS TO ESCALATE THIS ORDER THROUGH THEIR SYSTEM BECAUSE OF MY SERIOUS HEALTH PROBLEMS AND THAT MY PHONE SERVICE WILL BE BACK ON IN 1 HOUR. I HAVE REALIZED THAT THESE INTERNAL PROBLEMS THAT VERIZON HAS CANNOT BE FIXED BECAUSE THEY DO NOT KNOW HOW TO FIX IT. AND THEY ARE VERY QUICK TO APOLIGIZE, WHICH I NOW REALIZE IT IS GIVEN SOLEY TO GET YOU OFF THE PHONE WTH THEM.THEY ASSURED ME THAT THE I.H.D. SAID THEY NEEDED TO CANCEL THE ORINAL ORDER OUT AND PUT A NEW ORDER INTO THE SYSTEM THIS DIDN"T WORK EITHER.I WILL BE GOING WITH A DIFFERANT CO.VERY SOON. INSIDENTALLY I HAVE NEVER BEEN LATE WITH A PAYMENT IN OVER 15 YEARS AND PRIOR TO THIS 10 YEARS AT A DIFFERANT LOCATION, ALSO I PAY THE BILL VERY EARLY BEFORE THE DUE DATE, AND THE SERVICE I AM SPEAKING ABOUT IS A BUNDLE WITH A LANDLINE PHONE, NO WIRELESS PHONE AT ALL.I HOW A COMPANY WITH THIS TYPE OF TRACK RECORD CONTINUES TO DO BUSINESS IS UNBELIEVABLE, BUYER BEWARE

Verizon is the worse company to deal with. I have had nothing but frustration dealing with the representatives. One phone not working going on four weeks now. Had an appointment Saturday, Sept. 4 th 2010 and waited from 7:00am to 5:00pm and no repairman showed. Had another appointment on Tuesday and asked to have the repairman call me before coming. I live exactly one minute from my home. NO phone call from the repairman he came according to a neighbor. Looked on the side of my house and maybe in the front of my home where there is a box and reported everything was fine. My phone is still completely dead in the kitchen. Common courtesy would have been a phone call so I could let him in to see if the problem is inside my home. Had another appointment today September 11, 2010 between 1:00 pm and 5:00 pm a four hour window, called Verizon at 2:30 pm to see if they were still coming and the representative, Joyce said I was still scheduled. I asked to speak to a supervisor and the supervisor said no they are not coming today because there are over 100 outages in my area. I spoke to a Supervisor Mrs. Wade on Wednesday, September 8th at 4:30 pm and she said everything was scheduled for Saturday, September 11, 2010. I pay my bill on time and this is the horrible service we get when we need a repairman.

Verizon Customer Service is the worst of any corporation in America. For 3 weeks I have been dealing with issues regarding my FIOS services. First of all, your recording to determine if I have FIOS in my area is not up to date. It says FIOS is not currently available.... HA! I've had service since June! I have been trying to resolve issues through Florida and Dallas. Everyone I speak with is friendly enough, but I get different answers from different departments. The right hand certainly does not know what the left hand is doing. FINALLY, I was told that to resolve the issue, I had to pay the unpaid balance on my original service, which I did. Next, I was told to start a new account, which I did. Now I'm being charged for an early termination of my original service. I HATE VERIZON. HATE IT! HATE IT! HATE IT!

My Mom is in poor health and now has to deal with a collection agency when, by her accounting, Verizon should be paying her for the time she had to use her cell phone because she had no service. Verizon is the worst corporation ever and maybe the government SHOULD get involved with their practices.

I have had no internet service for 16 days. I have spent 6 hours 50 minutes total on the phone, spoken to 4 supervisors, also 2 technicians did not turn up, after I waited in all day and took time off work another day. Was told there was a cable fault, then eventually a technician arrived after I called the FCC and he said it was a faulty modem and I had to call to request a new one - another 32 minutes on the phone and a week's wait for a new modem. I am not holding out much hope.

I am on a pre-paid bundle 10.00 for texting only which i have no problem, my problem is that I continue to get notices of balance low on account 24-7 I an 58 years old and only need one notice that I need to add to my account, have called many times about this and each time it seems that I get even more of these alert notices, I don't get but one notice on my electric bill, if I don't pay it's turned off, I think they should give you a option on notice or notice on your account. This thing of getting woke up at 1 or 2 am thinking it's one of my children only to find it verizon giving me another urgent alert is clearly nothing but harrassment and I wonder if its even worth it. Even after I put more money on my account they will continue to send these notices just because I may only have 5.00 on my account someone at corp office needs to read these comments and do something about it.

Verizon sold its FIOS service in Oregon to Frontier communications. So Verizon no longer provides service to me. My FIOS account has always been paid in full. Now that the sale to Frontier is complete, I still get emails from Verizon claiming that I have past due amounts. Every time I call Verizon customer service, I am disconnected. Its poor service when a telecommunications company cannot keep a phone call connected, customer service people hang up on customers, patients are hassled because incorrect email statements are issued.

Verizon Corporate Management: I am sorely disappointed at Verizon's recent manipulations of wireless phone packages. I recently sought to upgrade an eligible phone line on my Family Plan to an identical phone that I already have on the package. I was told that activation of an identical phone would now incur an additional monthly fee of $10 for internet/web based functionality. I neither use nor need those features on the phone I was upgrading for my son; however, I did want him to have the same phone his brother currently has (LG Chocolate) without the additional monthly fee. Your policies now prevent this. Equally surprising, I already own another phone (enV3) that is not activated. I proposed to activate this phone as my son's replacement phone, and was also informed that to do so would also now incur a $10 additional monthly fee. I already have two identical enV3 phones operating on my Family plan without the additional $10 monthly fee. I find it outrageous that I can neither obtain another phone that I already have (LG Chocolate) nor activate a phone I alread own (enV3) without adding a monthly $10 fee for a service I neither need or want. This feels like extortion! I am already paying the equivalent of a car payment to you every month for the Verizon services I do have. I do not appreciate your continued efforts to squeeze more out of me for something I already have. If this is the direction your corporate policies are headed, then you can be certain that you will have effectively trained me to begin looking elsewhere; and in addition, you will have successfully contaminated the decision-making process of my children...well enough that they would no longer choose to be your future adult customers.

I knew when my troubles started I couldn't be the only one and as I read the reviews on this site I was right. My problem was and by the way still is with internet service. It started in June 2010, it wasn't working so I called cust svce and spoke to tech support. 99% of the time it's outsourced to India, no slight to the people there but I quite often had a hard time understanding them. When I did I'm not sure just how knowledgeable they are in solving internet problems. Their training seems to go only so far, because for the dozen or so calls I've placed to them most of the techs had to check with someone else who obviously knew more. I didn't appreciate that during one of these calls when this particular tech had, so she said, exhausted all avenues she said she was transferring me to expert care service, which by the way, will cost $14.99 per month for a minimum of 10 months. I don't like being backed into a corner like that, but what was I going to do.After telling me I need a new modem, that was three modems ago, I finally get routed to a supervisor who said that they should have called her long before this. I agree. So my internet is back,yes but not without another headache. This last tech that was helping me configure it either did something wrong or I don't know, but I've never come across a problem like this one and apparently neither did he. Whenever they had to configure the modem they wanted me to enter the Verizon site from internet explorer, only this time something wacky happened. Both of us thinking that everything was set, he tested things one more time except when I tried to open IE I get a Verizon Access page instead of my home page. Now to his credit he tried everything and we both were getting frustrated that it wasn't working. But to his discredit, he seemed like his mind wasn't on his job, 3/4 of the time I had to keep saying hello hello, are you still there. Now he can claim that it was poor audio, in fact at one point he said he couldn't hear me. After FOUR HOURS he said can we take a break and he would call me back. GUESS WHAT, he never called back, but I still have that problem. Now the fun begins, that supervisor I spoke to said that I would be getting credit for the time my svce was down, I should hope so, but when she said it she led me to believe she was authorized to do it. NO SUCH LUCK, I now have to fight with what they call the Retention Dept, will the nightmare ever end. I even sat at my computer and composed a letter to send to Verizon, which for all the good it would do I may still send it. I think we should do as one of the other complainers on this site said, and by the way I thought of as well is get the Attorney General's office involved.

Verizon has billed incorrectly and inconsistantly since day 1. Now they are claiming I owe 230 dollars even though I just paid my bill a few days ago. I have paid every month and on time, now I'm being shut off. I wouldnt recommend this company to anyone.

As one who owns Verizon stock since December.,1965 through my At&t stock I wish to inform you that the Verizon Bundle(if I keep it) will cause me to pay up to $504 more for the length of a 2 year contract, if I drop the contract it will cost me $360. I feel I was given a polite bums rush on the phone from the salesman, and when the remotes did not work within 12 hours of installation. I called tech support beginning at 8 A.M. was put on hold until 11:30A.M. This did not soothe my irritation ,but rather makes me irate to the point where I do not care to do business with verizon. As a stock holder I am not happy with my treatment.

Without question Verizon is the pits, they advertise 30 day money back guarantee if you are not completely satisfied, yeah right that and a spare $300 for what ever hidden fees they can drum up, with there 10 pages of garbage they have you sign. they do not recognize there small stores around the country where you first purchase the phones and plans. Quite handy for them they can claim whatever they want My advice to anyone that has Verizon Caveat Emptor