Verizon Corporate Office & Headquarters

Every month my 10 year old daughter's phone is charged for data use. Her phone has been blocked from day one for data use. I have to take the time to go to the store, burning my gas, wait to talk to a service rep, show them what is wrong, get it fixed again for credit next month then go back home. Been going on for almost a year. Customer service does their job, I get the credit(next month) and Verizon CS reps say they don't know why it keeps happening on a blocked phone. Well I read the entries on this site and many have problems being charged for things they don't have or haven't used. Verizon after being notified just keeps on keeping on. How many people have these same problems, don't realize it and just pay it. How many pay it to avoid the hassle of dealing with Verizon. How much money is Verizon making from interest on money paid before crediting it back to the customer or for people just paying to avoid the hassle? People, my time is valuable as is yours. Needless to say, gas isn't cheap either. Whether in person or on the phone or internet, it is costing you time and money. I am in the process of finding an attorney to see if there is enough probable cause for a class action suit against Verizon and it's affiliates. I hope everyone who has posted on this site will back me and also notify "friends and family" of this. It will take a lot of people to file a suit with any hopes of winning. Get all of your time, costs and losses documented and get prepared. Hopefully we can prevail. It is time everyday people show these big Corps. we won't be walked on anymore!

Verizon is ripping off it's customers over the last week of their minutes usage calculations. If you have a call that is from "OUT OF YOUR AREA" it gets caught in their "SWITCHING AREA" until after your cycle closes. When you check your minutes used via internet or *MIN, it is only an estimate. You would only know that, unless you click on a tiny little question mark at the bottom of your minutes used on the internet, or I am sure burried in 12 pages of leagaleeze about your account. They are purposely feeding you wrong information about your account in order to get you to go over your monthly limit of minutes. I am sure Verizon Customers will be part of a CLASS ACTION SUIT, once some lawyer reads this. They probably don't care, as they can make more money by overcharging people, than they would in settling a lawsuit. I have been a faithful Verizon Customer for 13 years and have spent at least $15,000 - $20,000 with them. I just got off the phone for a $43.00 overage, due to misleading estimates, and Customer Service Supervisor Theresa in Rancho Cordova, decided to lose a customer, rather than reconcile my account. I wonder how many other Theresas are out there, making these types of decisions, on behalf of Verizon? Not a very smart business decision, as I will cancel my account as soon as possible. Hopefully, others will realize, what is going on at Verizon, in regards to their "Minutes Used".

Verizon customer service representatives are either under-informed or mis-informed, or deliberately un-truthful when you inquire about services. You think they will follow your request, however they do what is best for their finical gain. They say your message may be recorded however if it's not in their favor there is no record or notes noted on the request. I requested a change to my service the firsd day of the new billing cycle since I new and was also aggred on with the Virzon rep. However, my change was completed on the last day of the billing cycle which I figure cost me appx &30.00 extra. I am sure it was a mistake only (YEA RIGHT) I talked to a Virzon supervisor be she did not care that they did not follow my request. Not a lot of money by it"s the pricipal. After 10+ years no longer a loyal Virzon customber. One more thing the supervisor has no number for her boss. Typical greed and shyster strategy.

verizon is giving me a headache.they are charging me for a address i wasn't staying at.this is really crazy.i really hope you fix you'll all customer services if not you'll will lose a lot of clients.

I called Verizon last week to dispute a charge on my phone bill. That afternoon, someone called to say that a repairman would visit my home the next day for FIOS installation. When I said that I had not initiated any request for that, they said they would cancel it. The next morning, I had no dial tone, and my phone is out of service to anyone who calls. Verizon "customer service" says my phone is switched to the FIOS network. But my home phone is still connected to the copper landline system.. Numerous phone calls to the 1-800 number get me connected each time to a different person, who each have a different explanation, and promise to fix my phone service. It has been 6 full days, and my phone is still not working. I have used up all my cell phone minutes talking to Verizon agents.

you guys are really bastards you let go Nortel Networks from USA damn you you like Verizon company you are the worse thing in this country, i will never recommended to you to anybody, damn the day i became your member, WHY YOU LET GO NORTEL NETWORKS WHY.

Every corporate person at Verizon needs to resign! !!! I want and will talk to the CEO! He sucks at his job and is running this company into the ground!

Verizon has had me in circles for 2 + yrs. -- My copper landline home phone was displaying (and still is ) the wrong name . After 2 yrs . of complete unwillingness to help . Over the past 2 yrs. I have run across a few reps that have attempted to help or at least I believe they did . I gave in this month 09/10 and asked for a new number and got one --SURPRISE -- I now have a NEW name yet again -- Their excuse is other carriers data bases -- After much investagation -- Verizon allows customers to leave with their verizon number and go to say --- Comcast resulting in that number now in Comcast's database , Once that Comcast customer terminates service - the number is back up for grabs and you or I get it Again this should not be verizon customer's problem . We pay for a service in which mine includes caller ID --I pay faithfully Which is my part of the bargain including mind you Caller ID which as agreed should project my name --As I see it verizon has breached the agreement. There is nothing else I can do obviously ,short of getting rid of them .GOD help them should this example and any others combine for a class action suit -- for I promise I would like to be there with bells on . Good Luck Everyone --- WARNING TO THOSE THINKING ABOUT JOINING VERIZON -- DON'T DO IT !!!!!

In addition to previous post -- I decided on the new number to get it fixed -- it didn't Earlier this year we had a death in the family I attempted to call a distant relative to inform them so they could attend . They did not recognize name on ID so they ignored it , resulting in them not attending the funeral -- Later once they got the news they were livid and so were we. Verizon could give to sjakes in regards to caring RUN FAR AWAY FROM THEM

I simply wish to speak with anyone within customer service org who can provide a call-back telephone number. I grow tired of non-accountability and find this to be an oversight issue which needs to be addressed at the executive level. Thanks

I have had Vz HS DSL (768/128k)since 2007. It took 3 years to get them to come out and find out why, even though I was told each attempt at signing up for service I was able to receive DSL service, only to find that I couldn't. It was laughable! I'd get the "activated turn on" phone call, connect my equipment, do a speedtest showing (128/13k)and within minutes receive a call informing me I couldn't get HS DSL. Finally after 3 years of this and 3 attempts on the forth attempt and them stated "they fixed the issue and I could get DSL now" I told them I wasn't going to spend a second or a penny of my time or money to return their equipment is they were wrong and lying. A VP sent out an old schooler who found the loop issues that were pushing out my footage, corrected and it I had excellent service for almost 3 years without a single TS call until this August, then it went to pot. Since August 3rd 2010 I have been in Vz hell. I has originally signed up for the Price For Life package @ $14.99/mo for 768/128k service which was advertised as a 2 year min contract and the price would never increase (I have all the screen captures to prove it). Speed when to pot and 54 hours later of calls to DSL TS in India & Phillipeans with people I am more knowledgeable then and who can't be understood much less care, my "connectivity issue" was resolved. It turned out they were changing port assignments and broke my connection and all the while blaming me and everything except what everyone knew was the problem, the Central Office and my port assignment. That was August 8th 2010 after my service had been "temporarily disabled" due to account issues and I've never missed or been late on a payment in my life or with Vz/Bell Atlantic since initially getting the phone service back in 83'. Since August 8th the last two weekends my service has been "temporarily disabled TWICE" without cause or explanation and more hours have been added to the frustrating TS gambit of BS you must go through to get it "re-activated". Temp password, disconnecting modem from router and directly to computer, reconfiguring modem and email, then tear it all apart again and reconnect router back into the system. When I asked WHY is this happening the rude TS keep saying they don't know and hang up on me! Offshore Internet support was a HUGE MISTAKE. Local techs have fixed my CO port issues THREE times now and even checked my lines, including the modem functionality, from the modem to a pole 1/4 of a mile away and switched TWO pairs, one at my pole outside and another down the road to see if that made a difference and it didn't because it was the port assignment that broke the connectivity. They knew it but said they just had to go through the motions to prove they looked at it and told me they knew it wasn't issues on my end. Now the denial of service issues for the last two weekends and endless lies and rudeness from the offshore TS personnel. Fast forward today 9/27/10 and after 2 1/2 hours with adv. DSL TS I'm finally getting closer to an answer to the "Why, Who & How?" this weekly denial of service issue is happening BUT they won't share the email logs with me for legal reasons they claim (the email password being changed is what they are telling me now is the reason I'm getting the denial of service garden wall screens and no further internet access beyond that, but I have just been plugging in the new temporary passwords they've supplied for the last 3 DOS issues this month and not changing anything). Something smells rotten in India or the Phillipeans or Vz corporate. Is this an attempt by Vz to make Price for Life customers who are now reaping the benfits of signing up under those T's & C's to quit because Vz percieves it is losing $$$ OR are the Offshore DSL TS people trying to disrupt service to make themselves relivant and justify their continued importance because it is BLATANTLY OBVIOUS someone is tampering with my account causing these unjustified denial of service issues I'm having every weekend. I guess I'm the bad guy now because all of the sudden my service has become crap and I'm calling for support and I shouldn't be, huh? I've been keeping a detailed log of contact and screen captures to document this for my local Attorney Generals Office of Consumer Protection because they are VERY interested in this case because of the aspects listed above. I've complained to the FCC once and am ready to add the BBB and the AG of CP to the list of folks I will be sending this documentation to for review and action if it doesn't cease and desist without except immediately. It's a shame that folks have to resort to this level of babysitting, hiny wiping and bird-dogging a supposedly professional organization like Vz, but it is what it is and if this is what must be done to make them honest, then so be it. Vz sure doesn't have any problems with my money though! Grrrrrr.

Verizon sells you an inferior phone. It breaks. You want to walk into a physical store and get it replaced right away. THEY TELL YOU TO MAIL IT IN. It is a mess. What company will not allow you to walk into a physical store and get a new phone if it is their own fault they break? They tell you to order one in the mail and they will ship it to you and then mail the old one back. This is SLOW In 2010 and only an out of touch phone company would not allow you to walk into a physical location to get a new phone WHEN IT IS THEIR FAULT THAT IT IS BROKEN. I HATE VERIZON.

what have you done Verizon, what have you done, we believe that you was the best telephone company in the whole world and having you since years and years and i was so happy to have all the Verizon Services, but we all DISAPPOINTMENT you all, you fail completly and for us you are nothing, and simply reason why, because you as a bigger company let others taking over Nortel Networks, you wanted know something the deal when you Verizon Avaya and Nortel was in the court house, the deal can be like this OK AVAYA CAN DO THEIR TELEPHONES AND SYSTEMS, NORTEL NETWORKS CAN DO THEIR TELEPHONES AND SYSTEMS AND WE AS VERIZON WE ARE THE DISTRIBUTORS, AND NORTEL NETWORKS STILL MANUFACTERS THE NORSTAR SYSTEMS AND THE NORSTAR TELEPHONES AND AVAYA THE SAME THING AND TOGETHER CAN WORK IN AMERICA AS A TEAM, AND IF SOME CUSTOMER WANTS TO USE AVAYA SYSTEMS AND AVAYA TELEPHONES OK THAT CUSTOMER HAS AVAYA AND IF THERE IS ANOTHER CUSTOMER WANTS TO USE THE NORSTAR SYSTEMS AND THE NORSTAR TELEPHONES OK THAT CUSTOMER HAS NORTEL NETWORKS AND TOGETHER NORTEL AND AVAYA CAN WIN THE VICTORY, but you doesn't conciderated to all of us, how many people in America still using all the Norstar phones systems and the telephones and the are so happy with them because everything was good all this years damn you if you not considerate Nortel Networks once more in United States of America, you can change your mind, why in the name of Jesus Christ you eliminates Nortel Networks why, you better do something before the end of this year 2010, AND ONE MORE IMPORTANT THING, STILL SEPTEMBER 2010 AND ME AS MANAGER WORKING FOR YOU SINCE MANY YEARS AND BE LOYAL TO YOU, AND RESPECTING YOU AT ALL TIMES WE WANT YOU TO DO SOMETHING I KNOW THIS IS SOUNDS VERY STRONG AND MAYBE DIFFICULT FOR YOU BUT NOT DIFFICULT FOR GOD, STILL IN SEPTEMBER 2010 GO TO THE COURT HOUSE OR CALL THE JUDGE OR DO SOMETHING TO BRING BACK NORTEL NETWORKS TO AMERICA AND TELL TO AVAYA TO GIVE THEM BACK THEIR PORFOLIO AND LET NORTEL NETWORKS DOING THE NORSTAR SYSTEMS AND THE NORSTAR TELEPHONES AGAIN AND RESELLING THEM AGAIN, AND ERAISE FROM THE INTERNET, WEBSITES, THAT ALL THOSE ANNOUNCEMENTS THAT ALL NORSTAR SYSTEMS AND NOSTAR TELEPHONES WILL BE MANUFACTER DISSCOUNTINUED AND CHANGE IT TO WE ARE GOING TO WELCOME NORTEL NETWORKS IN AMERICA AND THEY ARE GOING TO MANUFACTER AGAIN ALL THE NORSTAR SYSTEMS AND ALL THE NORSTAR TELEPHONES BEGGINING OCTOBER 4, 2010 AND MAKE A BIGGER ANNOUNCENT AND NOTARY ALL THE STATES, COUNTIES, CITIES, please dont let go Nortel Networks from America give them second change, so if you as a Verizon coorporate wants God hear your prayes and giving you support when you needed dont let go Nortel Networks with the empty hands, but if you have to choose, choose Nortel Networks, you know Nortel Networks is in the market since over 100 years ago, Avaya doesn't know what they want Avaya doesn't have the foot down, Nortel Networks have the talent and the encouragement from God to all of us the American nation. So think about it very deeply because for my personal opinion and as a General Manager in Techinical Support with you Verizon serving you since many years ago until now and as a American that i am I DON'T TRUST IN AVAYA AT ALL. SO YOU STILL TIME TO BRINGING BACK TO AMERICA NORTEL NETWORKS.

HI GUYS HOW YOU ALL DOING? I HOPE EVERYTHIN OK WITH YOU ALL, THE REASON I CONTACTING TO YOU VIA INTERNET IS BECUSE I WANTED TELL YOU SOMETHING IS BOTHERS ME A LOT, IM WITH YOU GUYS SINCE VERY LONG TIME, AND THE TELEPHONES THAT I STILL USING IT IS NORSTAR MERIDIAN M7310, M7208, M7324, T7316E AND I HEARD THAT NORTEL NETWORKS SELLING PART OF THEIR BUSINESS TO THAT COMPANY CALL ''AVAYA'' AND AVAYA SAID THAT THEY WILL DISSCONTINUED ALL NORSTAR TELEPHONES EQUIPMENTS INCLUDDING THE NORSTAR PHONE SYSTEMS AND THE NORSTAR TELEPHONES ON OCTOBER 4, 2010, IS THAT TRUE? NO NO, NO WAY GUYS YOU KNOW HOW MANY PEOPLE IN UNITED STATES STILL USING THE NORSTAR SYSTEMS AND THE NORSTAR PHONES INCLUDDING MY SELF? THAT'S NOT FEAR, WE NEED NORTEL NETWORKS TO REMANUFACTER THOSE NORSTAR EQUIPMENTS AGAIN, AND ANOTHER THING, WHAT THE HELL IS THAT THE AVAYA WANTED TAKING OVER NORTEL NETWORKS? WHO ARE THOSE PEOPLE WHERE THE HELL THEY COMNG FROM? NO, I WILL NOT GOING TO CHANGE MY NORSTAR SYSTEMS AND MY NORSTAR TELEPHONES BECAUSE THEY WANTED DISCONTINUE THEM. I DONT THINK SO, I BEEN USING THE NORTEL MERIDIAN TELEPHONES SINCE VERY LONG TIME AND NOW THIS, PLEASE GUYS DONT LET AVAYA TAKING OVER NORTEL NETWORKS PLEASE, IF IS NESSESARY IF NORTEL CAN BUILD THEIR COOPORATE OFFICES HERE IN AMERICA THAT WILL BE GREAT AND YOU AND NORTEL NETWORKS CAN WORKS TOGETHER AS A TEAM, WHAT DO YOU THINK? NORTEL&VERIZON NETWORKS, AND NORTEL CONTINUE MANUFACTERING THE NORSTAR TELEPHONES AND SYSTEMS SPECIAL THE TELEPHONE M7100 M7208 M7310 M7324 T7100 T7208 T7316 AND T7316E AND THE SYSTEMS 3X8 6X16 AND THE OTHERS NORSTAR SYSTEMS, SO PLEASE DONT LET AVAYA WIN THIS CASE, IM SO SO SO UPSET ABOUT THIS SITUATION, WE LOVE NORTEL NETWORKS, THEY ARE BRIGHT AND ITS BEEN YEARS AND YEARS AND YEARS IS BEEN IN THE MARKET AND YOU KNOW THAT GUYS, THE HELL WITH AVAYA'S PEOPLE, WE WANT NORTEL & VERIZON NETWORKS TOGETHER AS A TEAM AS A FAMILY. THANK YOU

(spoken in the old Master Card TV commecial ease) FIOS internet customer for 2+ years. Faithful paying customer for 2+ years Happy with service 2 years ISP service goes down, fails for 6 months.... Getting decent (not even good) customer service when you NEED it, must be PRICELESS because it can't be bought at Verizon. For anyone thinking of being a FIOS internet customer, take a roll of the dice to see how long you are happy until you NEED them...then do not be surprised to be insulted and ran around and around and around, and oh ya, it's your incompetence, they have no issues if you ask them. Sincerely, IT professional for 30+ years, changing faith and heading to a new ISP

Verizon sent me a notice yesterday that if I called in and got information on FIOS they would activate a $5.00 (attached) Subway card. So I called in, and noone at the # that was provided in the flyer knew what I was talking about. They transfered me around a few times to different #'s and I never got anywhere with it. Its false advertising! I am contacting the BBB. They SUCK.

Only rated 1 star because there was nothing lower! I had ordered FIOS - It is scheduled to be installed Sat 9/25/10. My DSL was disconnected 9/18/10. None of the over 50 people I've spoken with in the last 4 days can tell me why. A tech was scheduled to go to my house today to get the DSL working again. He just called and said because I have a pending Fios order, he can't do anything. Customer Service (and I use the term VERRRRRRRrrrrrry loosely) now says the same thing. I wanted to postpone my order and have my system back to what it was. "I don't think we can do that". If they were truely concerned about their customers, their computers and foreign agents wouldn't be randomly transferring calls to closed offices or hanging up on us. I've spent over 10 hours on the phone in 3 1/2 days trying to get this situation resolved, but no one seems to care. A few sound genuinely concerned, but they put you on hold and after 10 - 15 minutes, the call disconnects. PLEASE GIVE ME BACK MY DSL AND LET ME TALK TO AMERICANS THAT CAN HELP!

I was with Verizon and left them to go to Comcast. Comcast was a bigger joke then Verizon. Stupid me I came back to Verizon after they offered me a deal I couldn't turn down. Needless to say, I should have stayed away. There customer support team acts like they are on crack. They have no idea what they are doing and it would help if they spoke english so you could understand them.

check out youtube . can you hear me now then go to search option this week. then look for the red verizon shirt . i use to be a tech but i was discriminating against and the sup was spreading my girl was a prostitute after i told him she was my girl then 3 days later i hear frm the union that he was saying to other sup they lie and covering it up but to bad i have tapes to prove it. so hes lucky i didnt f him up. people of all color verizon dont like any1 but the $$$$ they dont care about the worker so y would they care about u the customer just look at all this comments

Are you kidding?? This is the worst service anyone has ever had. You people should be ashamed of yourself.