Verizon Corporate Office & Headquarters

Wow, after reading all of the above, I see that everyone has the same problem with Verizon as I do. I was on the telephone for 4-1/2 hours today and when I hung up I was at the same spot I was in when I called. They hung up on me several times, transferred me to someone else just to pass me off multiple times, and sometimes transferred me back into the cue. My situation is most definitely their fault and they know it and have acknowledged it. They have, for some reason, unbundled my account and are now billing me separately for telephone, cell, internet and TV, which, needless to say, is way, way, way more than the bundled charge. For two months I have been trying to get this resolved and I have gotten nowhere. Now they've sent my accounts to a collection agency. I do not owe them ANYTHING and they are so screwed up, they are ruining my good credit. The person in the credit department told me that there is nothing she can do about it, and that she about to send another outstanding bill for $382 for long distance calls to collections. I have free long distance for crying out loud. Oh, and everyone is on to you when your reps give false names not only for themselves but for people who they say are resolving the problem. Today a rep gave me an email address I could use to contact a certain person who was supposed to be "handling" my problem - just to get rid of me. Is anyone surprised that there is no such email address? I've never, ever had an experience like this in my entire life and I am 70 years old. After dealing with these morons for the past two MONTHS on this same problem, I'm not sure I'll make it to 71!!!! The sad thing is that I have been satisfied with the services, but because of the way the inept customer service department reps speak to and lie to the customers, and because they are so incredibly incapable of solving a problem, I feel I have no choice but to take my business elsewhere. That is exactly what I will do as soon as these morons correct my credit situation, although I have zero confidence that they ever will.

Verizon requires you to allow autowithdraw. They have withdrawn $138.79 for a fraudulent claim of auto install. A couple of weeks ago they said they were wrong and would refund within two weeks. Nothing Today they withdrew $34 and $96.18 because they are idiots. You can't even talk to them over the phone because they put you on the phone so long your phone hangs up. When you call again they have no record of where you were on the holding call. When they gave me the refund answer I asked for confirmation or their phone number and full name. They said no confirmation and would not give me a phone number or full name. It is incredibly difficult dealing with these crooks. They also charged me for 19 days that they did not give service. Losers! go elsewhere the service in and of itself is really bad also.

Minus five stars if available....verizon is the worst they are being payed to argue with their customers. The most I got out of my 1 hr. and half phone call for help with my bill was to listen to the on hold music for 1 hr. and 10 mins. and then the reps. (all 3 of them) was so rude and disrespectful. I guess this is how verizon trains their reps to treat customers... suck for them another company will get my money!!!

Verizon sucks! They never wanna except responsibilities for their faults when they make them regarding your account....you make one slight change to your account and then your whole bill is all screwed up! They bill you for services you dont have such as the internet and I do not own a computer; I requested that my service be transferred to my new apt. because I moved and they instead turned my service off. I had to terminate my contract with FIOS because the apt. complex I was moving to didn't have the capabilities for FIOS, they never gave me back my deposit and make it so bad, I had just got the internet in May and paid a deposit of $125.00 for that that I never received that back either.Every time I inquired about it, they said they were sending it out, guess what; still havent received it. They suspended my service on October 4, now mind you suspend is to have not, well now they've sent me a bill due November, 19.....for what, I haven't had service the whole month of October. Then when you call, they pass you from this person to that person. One lady just told me she can't see WHEN THE SERVICE WAS SUSPENDED...I told her well she needs to transfer me to someone who can. Still holding..Im about to move again in February, and guess what...the complex has the set up for FIOS, but I'm gonna stick with COMCAST! Truth is..I really like FIOS better, but nope, VERIZON has too much Bull$#@! with them. Make it so bad, I've been a loyal customer of theirs since 2001, and my service was never suspended. At this point...uhmmmmm.

Verizon, you need to learn how to bill correctly and how to honor what your reps tell your customers on the phone. I was given a 40.00 credit on top of a 40.00 refund because you have been billing me for things I never asked for. I get a bill today and the 40.00 credit I was given by your employee for having to call in EVERY month when my bill is wrong was taken away. When I call you about this I'm told I am wrong, was never given that credit. I am disgusted with your customer service reps. At the end of this NFL season I will be canceling my Verizon service and going with Comcast and will never look back at Verizon. I will also make sure I let all my colleagues at work and friends and family know about your lousy customer service. If you would like to discuss the matter please feel free to contact me (only if you are not going to tell me I LIE like your phone people do) npmacdonald1@gmail.com

VERIZON WIRLESS SUCKS ALL THE WAY AROUND AS IT IS NOT THAT HARD TO TELL EVERYONE THAT WRITES A REVIEW SAYS THIS.THEY HAD MADE A OVER PAYMENT ON MY ACCOUNT WITHOUT MY PERMISSION I WAS USING THE AUTOMATED SYSTEM I PUT THE CARD NUMBER IN THEN IT ASKED IF YOU WOULD LIKE TO PAY FULL AMOUNT PRESS 1 IF NO PRESS TO 2 ENTER YOUR AMOUNT AND I PRESSED 2 SO I COULD ENTER JUST THIS MOUNTH BECAUSE THEY BILL A MONTH AHEAD AND IT SAID THANK U FOR MY PAYMENT. SO I CALLED RIGHT THEN TOO GET IT FIXED THAT WAS FRIDAY THE 29TH IT IS NOW THE 1ST OF NOVEMBER I HAVE BEEN ON THE PHONE EVERYDAY SINCE THIS HAS HAPPENED I'M A MANAGER MYSELF I HAVE BEEN TOLD TWICE THAT IT WOULD BE OVERTURNED IN 24 HRS I HAVE BEEN HUNG UP ON BY A SUPERVISOR AND MIND U I'M A MANAGER I WILL NOT PUT UP WITH THIS I WILL PUSH TILL THE END IF I EVER TREATED ANYONE LIKE THIS AT MY JOB I WOULD NOTTTTTT HAVE MY JOB SO WHY IS IT OK FOR YALL TO? ITS NOT AND IT WILL NOT HAPPEN TO ME.WITH THE REVIEWS YALL HAVE THE BETTER BUISNESS BERUE WOULD LOVE THIS.AND MIND YOU I HAVE BEEN A CUSTOMER WHEN IT WAS ALLTEL BEFORE THEY VREGED 5 YERAS SO THEY COULD CARE LESS BUT I KNOW WHO WILL!!!

i had your service 5/2010 the phone has never worked the internet DSL does not work properly the only thing that has worked properly is the Direct TV i have been trying since 10/26/2010 here it is 10/31/2010 and it has still not ben turned off but your coustmer service keep telling me its cancled im sending you this email on canceled service i wish my servie to be terminate ASAP and i wont no other dealings with yoour company in the future you have the worst service of any company i have dealt with in my 60 years on this earth and i will be informing everyone i can by any means neccessary

you dont have any place to put minus stars anywherere i did not give you any stars in the previous comment if i could give you the stars you deserve for your service it would be a minus1,000,000 and remember this email was sent to you on a service that your billing, techincal and coustmer service departments told me had been cancalled 10/26/2010 and also your business office in the state of md are they incompent or just liars and i still want nothing to do with any verizon products and would advise any other consumers to do the same

Military spouse whose husband is in combat overseas. We begrudgingly were forced to have Fios due to the military quarters had them installed at time of build & no other service is available to service members. Triple Bundle package ultimate nightmare. Phone line never had voice mail work despite countless calls to complain. Frequent disconnects. Went through 3 TV/HD boxes that 'burnt up' despite setting the box on a wire stand to let it breathe and out of a cabinet. Net was not lightning speed as they proclaimed & often went out if a subtle wind would blow. From first 2 mths of service starting 2005 - 2009 we had so many billing errors & overcharges that we spent years, not months, on the phone being accused of not paying our bill, making calls we didn't make & having to explain ourselves although we had excellent credit, perfect payment history & banking withdrawals to prove it. Assigned us someone elses active phone number so we were getting stuck with charges to frickin Karzakistan or some god forsaken goat farming country somewhere over there only to have to spend months not weeks on the phone fighting with oblivious reps that we did not make the calls. 7 mths later, finally a 'supervisor' realizes the error and it takes another 4 mths to get credits back for all the bills we overpaid for charges that weren't ours in the first place. 10/27/10: I am holding in my hands a statement for Sept/10 for 230.00 that Verizon sent to a relatives home in another state 3 mths AFTER my husband and I moved out of our military quarters as my husband was sent to war and I left the state on business. I called Verizon 3 wks in advance first of July to end my services July 16th. I call one week before our every worldly possession is picked up by military vanlines for permanent storage while my husband continues to fight a war & I move out of state to remind them I need my final bill revised and how much do I owe them to close the account. They give me the balance, I pay it that day, its taken from my bank account, I call back the next day, told I have a zero balance & account is now closed. I now have 230.00 worth of International calls made from the home on July 14-16th when I physically was moved out of the home. There wasn't even a paper cup left in the house let alone a phone hooked up to make the frickin calls. I call today ripping mad that I get a statement 3 mths later and I'm told, "Yup well those calls were made and your not entitled to a credit". I argue I have military documents proving I moved out and if they failed to shut my service off on the date I requested I cannot verify that a maintenance guy, new resident or maid made the calls to whatever country they claim the charges are for with what is supposed to now be a defunct phone number. "Eeee Yeh, sorry, no credit you have to pay the bill". When I argue I want to speak to a supervisor. He laughs, "Eeeh Yeh, sorry no supervisor". When I demand a rep # and name and Corporate Offices address and phone number, he says to me, " I can't give u my name and I don't have a number for corporate. I can transfer you to legal though to see if your in collection now", then just transfers me and when he does, it hangs up. NICE VERIZON. MY HUSBAND IS RISKING HIS LIFE 16 HRS A DAY SO YOUR PUNK ASS GREEDY IDIOTS CAN LIVE SAFELY IN THIS COUNTRY AND YOU HAVE THE AUDACITY TO RIP A LONG TERM SERVING SOLDIERS INTEGRITY TO SHREDS. I'M FIGHTING AND IM GOING PUBLIC AND SO HELP ME GOD YOU THOUGHT MY SOLDIER WAS TOUGH, YOU HAVEN'T YET FACED THE WRATH OF AN INFANTRYMANS WIFE!

12/24/09 I processed an electronic payment of $10.92 to TTI National 1/28/10 I called Customer Service. Talked to Frez. I explained that my December payment had not been credited to my account. She transferred me to the Finance Department. I spoke with Vicki in the Finance Department. She told me to fax proof of payment to 866-605-5554, attention Vondra 3/30/10 I called Customer Service. Talked to Louie. I explained my problem. He transferred me to the Finance Department. I spoke with Patience. I explained my problem again. I told her I faxd proof of payment to Vondra.She had no record of my information. 4/26/10 I called Customer Service. I was on hold for 39 minutes waiting for someone to pick up. I asked for Vondra. I was told that Vondra no longer worked there. I spoke with Ybette. She researched the notes on my account. She said that Vondra had approved posting my $10.92 payment to my account. She said it would take 1 or 2 invoice cycles for my payment to be posted. 5/16/10 No credit appeared on my monthly bill. 6/16/10 No credit appeared on my monthly bill. 7/16/10 No credit appeared on my monthly bill. 8/16/10 No credit appeared on my monthly bill. 9/13/10 I received a collection letter stating that my account is scheduled for suspension for non-payment. 9/18/10 I called Customer Service and explained my problem. I was transferred to 888-211-4422 which was supposed to be TTI Customer Service.I was on hold for 10 minutes No one picked up. 9/23/10 I called Customer Service. I was on hold for 16 minutes before someone picked up. Chris picked up and I explained my problem. He put m on hold for another 15 minutes. Finally, Monique picked up. I explained my problem. She said she would get a Supervisor in the Finance Department. On hold for 10 minutes. Ybette picked up. I explained my problem. I reminded her that on April 26th, she told be that the credit to my account had been approved. She said she would get me a Manager in the Finance Department. On hold for 5 minutes. Phyllis picked up. She said to fax proof of payment again (for the third time!). She said to fax it to her attention, Dept 113. Phyllis said it would take 4-6 weeks to review my account! Phyllis also said that while my account was under review that my service would not be terminated and nothing negative would be reported to any credit agency. 10/25/10 Tried to make a long distance call. Unsuccessful because service had been terminated. I called Customer Service. On hold for 9 minutes before Zak picked up. I explained my problem. He said he could not help me, and transferred me to the Finance Department. I asked him to get Phyllis on the phone. On hold for 11 minutes. Tiarra picked up. I explained my problem. I wanted my service turned back on and my payment posted to my account. She said she could not turn on my service without a payment. (Note-the outstanding balance on my account is about $15.00). I told her to post my payment to my account, and I will immediately pay my remaining balance. I asked to speak with a Supervisor. On hold for 6 minutes. Tiarra came back and said the Supervisor was on the phone. She said the supervisor would call me back, as soon as she got off the phone. I gave her my land line and cell numbers. Nobody called me back.

I wanted to switch from Optimum Online to Verizon to save a few dollars on their package deal, but the company is so disorganized that one hand doesn't know what the other is doing. They stood me up on appointments three times! I spent not minutes but hours on the phone trying to get things resolved so they wouldn't make the same mistake again. I had them make entries in the log so other people within the company would know the status -- and they still screwed it up!

On Oct 21 2010 after porting my cell no. from AT&T to Verizon maybe a week before I decide to have it ported back from Verizon. After this was done I called Verizon Cust. Serv. To get another number on my Droid. I was told that because I had ported the number back to AT&T it constituted an early disconection of the 2 year contract & would have to pay $285., then start another account plus still pay the $285. This is outright FRAUD & EXTORTION in my book so I have immediately file a complaint with the BetterBusiness Beareu!!!! I'm not wasting any time neither should anyone here file file file

Verizon is STEALING- yes, STEALING-- they sold me on two droids, then, after they updated my phones were off the 30 days, and installed loads of spam including City Search which tries to get you to subscribe at a fee per month-- including many other apps running in the background -- you can try to kill them, but they auto restart, slowing the performance of the phones to near useless-- this is STEALING my banwidth and my phone computing power and interferring with my phone calls--- yes, the phone is near non-responisve in dialing and shut down or locks up during and inbetween calls.--- I wrote the Frauds Division and the FCC because I cannot get an email address to Verizon-- it's a secret--- maybe they can find and stop them.

STAY AWAY from Verizon if you don't want nightmares. They are a bunch of incompetents. They will place your order even if you can't get service. I ordered internet 10Mbps to 15Mbps and the nightmare begins.....so watch out for these morons!!!

I too would like to be able to give a negative rating for Verizon. Their representatives are trained to agree with you, take down the facts (changes) and then the reps do whatever is easiest for them. Then we, the customers, have to spend countless hours straightening out their mess. The 800 service rep will tell you one thing and then you go to the local store to carryout your instructions, and the representatives in the store will tell you that the facts were stated wrong and now you spend time starting all over again. I have already gotten so frustrated that I paid the early termination fee on one line and I am in the process of trying to find someone to "take over" my existing account so I can get away from Verizon. It is a shame that the FCC or whomever cannot control Verizon's actions.

Am so disgusted with the "MOST RELIABLE" (talk about false advertising), I could chew nickels and spit nails. Have had issues with service for over 2 years now, was not going to renew my contract but was told by a Verizon rep if I upgraded the 4 phones on my account I wouldn't have problems. That has been the biggest joke of all, service got worse. Dealing with Verizon reps has been yet another nightmare, none of them seem to be on the same page. I could ramble on about my experiences with Verizon for hours but would not resolve a thing. Bottom line is that Verizon sucks hind tit!!! Maybe we should all spend $5.00 and post complaints on TheSqueakyWheel.com and get this company buried in emails. lmao Steve what about that atty????? My real rating for Verizon i3 - 1,000,000

I signed for internet service, which was supposed to start on 08/11/2010.it was not the case. I called the verizon tech department and they sent a technician who came and told me that there's a problem with the wiring. He told me that he was going to report that to his supervisor. I waited for a phone call, but no one called me except automatic phone calls telling me that my service is ready to go. After hours of waiting I was able to speak with someone who scheduled another technician to come. the other technician showed up and told me that the first guy never report the problem. Anyway my service didn't start until around the 20th, and was told that I was going to get credit. I never received a credit for it.On 10/08/2010, I called again to find out why i didn't get any credit and why i didn't receive my bill, this was a nightmare. I spent hours back forth from a person to another, sometimes people just hung up. now it's Saturday 10//201, and I have been on the phone since 11 am. the same scenario, I am still waiting to speak with a supervisor. No answer except this stupid music. Is there anybody in this country watching for the abuse of the consumers? I

I have only had Verizon for one week. To start i was told they offered Fios in my area so I set a date for them to come out. To my surprise, direct tv showed up saying that Fios isn't offered. Please tell me why I wasn't told that from the begining? To make matters worse, I have no internet or phone service. Everytime I call Verizon I get put on hold for 30-45 minutes and then I'm disconnected. Now I'm being told that I have to wait another week before a technician can come out and fix it. Thus is the worst experience ever and I wouldn't suggest anyone to get Verizon!

I have been with Verizon for awhile now. I really feel you let your costumers down. You let a 3rd party charge me for something I did not ask for nor was it in my contract. This advertising SCAM was eval and sneaky. When I tried to keep this company off my cell phone, they would not comply. Your company kept charging me till I had to call someone to get them off my phone. Also I will not pay anything coming from this 3rd party nor will I re-up with your company. I will make a court date if I have to. Your company should never alow some SCAM like this to distroy your customer relations. Sham on you verizon. This will be posted at other sites to warn possible verizon customers not yet knowing of this SCAM!

I am a very good example of the worst and bad service of verizon FIOS, i 've recently switched with verizon bundle, in first week of Sept and i called them because i was facing prob in my package, Can you imagine that how bad service of their employee providing to their cust that i canceled whole deal in less than a month... great job verizon, the owners working great and hard work to be a number one in the nation but they dont know some people are not working hard in the company and they just let their cust go without saying a singl oppology word and they dont even offer you to talk to their supervisor may be regular associate has a tied hand, that is really Wow service. A little part of coversation is, "Verizon is not providing me the package what the guy offered me, lady says sir, i can't do anything thats all was set at the time of purchasing, but guy told me diff thing, let me check lady says, sir i can give you a credit for 1 chennel, i said that was not offered to me at the time, and i said ok i am not a rude person and i just wants to keep maintain my record for not being rude so better is that you cancel that whole deal and she said ok just a moment and after 1 minute she just gave me disconnection reference number...Good job Verizon & Good Luck