Verizon Corporate Office & Headquarters

UHHHHH NO STARS!!! ZERO NADA NIL ZIP I JUST FILED A FORMAL COMPLAINT AGAINST THIS VERY INCOMPETENT COMPANY WITH THE PUBLIC UTILITIES COMMISSION. PROBABLY NOTHING WILL BE DONE...BUT IT MAKES ME FEEL BETTER. I HAVE BEEN ON THE PHONES WITH THE VERIZON "REPS" SINCE 8:10 THIS MORNING. IT IS NOW 11:46....AND STILL NOT RESOLVED FULLY. GOOD LUCK TO EACH OF YOU...AND GO TO THE PUBLIC UTILITIES COMMISSION IN YOUR STATE AND FILE COMPLAINTS. ENOUGH OF THOSE AND SOMEONE MAY ACTUALLY GET INVOLVED IN THIS MESS.

RANDY M. WAZ December 2, 2010 Anyone with Verizon that cares.. In a far away world, someone gives good customer service, that is not Verizon.. In my last 3 phone conversations with Verizon,ive been on hold 46 37 and finally one hour and 12 minutes.. The 37 minute on hold was transferred to a recording which I left a message… I felt like I needed 8 foot of rope and a 10 foot tree after my Verizon experience..(mild joke) After 4 days I received a snotty call back which I still have which states I should have read the terms and condtions more thouroughly…This is not a joke, im serious..My contract expires on 12/14 and I don’t see my self staying with Verizon unless this dispute is settled, let me explain.. It all started with the Verizon personal, donna, telling me about the refer a friend program that you have in place.. Sounded like a real good deal and I could make some extra cash.. So I got her to tell me about it and I wrote down what im supposed to do.. In the next few months , I referred two friends which went with Verizon and still have them. Wow I thought, despite all my friends telling me that’s how they scam you, I believed, what a dummy, that Verizon is a legit company who will back their words..I was sooooo wrong…I sent referrals to them, I printed them out, they called and gave the referral number and even gave a copy to the service installman so that they too would get their ‘REWARD”.. NOT !!!~Months later I looked online and saw “expired” What a joke to scam people to get referrals…This is when I started to call, once , twice, probably about a half dozen times at the least.. The Verizon dept says they have nothing to do with the referral program???? I don’t understand…. Who advertises it, VERIZON… I got an almost nasty message on my answering maching today, 12/2/2010 stating that again, I should have read the TERMS AND CONDITIONS, a bit better.. I am saving that in case I need it for any further action.. Im generally a patient man, but im fed up now, so if I sound a bit snotty , that’s why.. Case in point, the customer service rep today put me through to the retention department , after being on hold for 17 more minutes, I finally decided to hang up and call again.. So far to date, I have over 8 hours trying to get this right.. Finally after talking to someone, when I called back, they gave me an address of a company, NOT AFFILIATED WITH VERIZON, called Verizon src and a po box in st pete to write a letter to , so that I may get my 200 dollars owed…Once again, I kept the recording of the snotty call I got today also.. My first friend referred was .w .Shannon Roberts 11541 nature trail , Port richey , florida , The second was Edward Matthews, conf # 9B3ZPSVN4P Both still have accounts with Verizon , but I will begin to start telling everyone I know that they were correct about the 100 gift cards being a joke.. Like I stated earlier, I have 8 hours into this and am willing to do whatever I have to do to get whats owed to me.. I will contact newspapers, news channels like 8 on your side etc.. and if need be , small claims courts, which I will include all my time involved.. I am requesting that you fix this problem so that we don’t have to take it this far, can you do that please>>? Whats owed me is 200 dollars, owed Edward matthews 100 and Shannon Roberts 100 dollars.. I was recently reading that Verizon was rated 3rd worse of all companies as far as customer service, who could possibly be worse, and how can a company called Verizon SRC not be affiliated with Verizon…If I sound confused , its probably because ive wasted so much time and effort putting people with Verizon , and on the phone holding for someone to tell me , I can give you free movie channels or reduce your bill by 10 dollars a month.. Hahahaa does this sound a bit strange that my contract expires on dec 14th, and the 3 services I have, phone , internet and tv is advertised at 89 and 99 dollars…I was born at night, but unfortunately for Verizon , not last night.. I will wait for my next step and cancellation until I hear back from someone with Verizon.. I am very very sincerely yours Randy Michael Waz (727) 8**-4688

Listen to me everyone there's only one way to fix these guys and it is by putting up an informational picket lines now during the holidays. It works believe me. Just check your local laws and do it right if u need any help just call me at 307 287 7083

I was quoted a price of $68.99 for internet and phone, a mo for a year,to make a long story short they keep jacking up my phone bill. i am not happy i need to switch to another carrier.i was also told that i had to have phone service to have the internet service and that was a lie!i saw on line that i did not have to have a phone. verizon (IS SO FULL OF IT THEY FLOAT)I WILL BE TELLING ALL OF MY FRIENDS NOT TO GET verizon THEY WILL SUCK YOU DRY AND YOU WONT EVEN GET A KISS!when i ask them for the corp number they say that dont have it (yea right)i want this fixed!

First off, you should be rated zero stars. Your customer service sucks! Before Thanksgiving, I made an appointment for the 29th to have a technician come out to fix my landline. The tech showed up and I talked to him personally. He told me the problem was with the pedestal - it looked like a rat's nest and he couldn't fix the problem. He told me a cable splicer would be out the next day and my phone would get fixed. Nobody showed up Tuesday. Nobody showed up Wednesday. My phone is still down. I called Verizon repair to check the status. I was re-directed 11 times, each time bing put on hold, and spent over two hours total on hold. When I finally got a person to talk to, Mike in repairs said "We can have a technician out to fix the problem on Friday." I asked to speak to his supervisor and she said she'd look into it and get back to me on my cell phone. That hasn't happened yet. I AM going to report this to the FCC and anybody else who will listen! Why any customer would put up with this crap and then pay for it to boot is beyond me! You clowns ought to be ashamed of yourselves for your crappy service, for your lies and misrepresentions, for your "screw the customer" attitudes! Of course, in the final analysis, this will get no response from Verizon for one simple reason - you people don't care!!!

I never had so much trouble trying to get a live person from customer service. Your customer service is the worst I ever dealt with or should I say you do a good job hiding the service where does one find a telephone number on the verizon site to call. I am a new customer and I was told one amount for my bill with a contract and my bill is showing more then I agreeded too. I want to speak to someone now.

We may have to start holding signs around Bestbuy to let people know not to get Verizon services. (Ripoff Page) I had reported to the credit bureau and had faud altert put in. Unauthorized uses on my cell phone ran up to over $1200. after it left my hands for two days. I had call and call Customer service at Verizon and everyone gave me the run around. I went into a Verizon store in Los Angeles to get copies of my bill, and there were five other peoples bills in and combined with mine. I talked to the manager I think is was the Century Store, and he just kind of brush me off. I was so sick of this I decided not to deal with it because it was getting me now where. So here it is two years later and it still sits on my credit report. It is horrible. So when the media comes for us to protest against Verizon infront of Bestbuy and Walmart just before Christmast and cut their sales, maybe Verizon will do something. Marilyn marilynmileslvn@yahoo.com

this in regards to my verizon acct this company is so bad that no one answer the phone even the corporate office when they pick up by mistake they will hang up on customer or put them on hold for longest time i am so frustrated with this that i will also call our local news media to take action on this matter for customer so they get the best bad rep from our media also so they will be able to get some attention through this i have service from them for very long very long time /wanted to transfer but they our not serving this community and they will penalize the customer for early termination fees when i called took me literally 1 hour on the phone with these customer reps that are no help anyway then i called the corporate office lady picked up the phone by mistake and hang up on me if the CEO of this company get this please call me asap because i think verizon would have very bad rating after this my acct# 949200491 or email me @zafaraftab69@hotmail.com i will never get verizon or tell any of my friends and family to get verizon because they really sucks there service sucks their attitude sucks the service from top to bottom sucks and they don't care about their customer even the corporate office because you will not get in touch with them.....thanks zafar

My landline Verizon service went out early today. The automated system says it will be up again in 5 days. 5 days???? After great difficulty - they do everything they can to block contact with a rep - the rep says there is a cable outage and it could take 5 days to repair....he doesn't know anything more. Is this really the best information Verizon can provide after 9 hours of outage? Is this really the 99.9% reliability they advertise? Seems to happen all too often.

Before leaving the USA; I needed to put my Fios service (TV, Internet, Phone) on Vacation rate without disconnecting my phone (Due to my Alarm service), my vacation rate should have been started November 1st and ending Dec 7th. I have spend at least 3 days two hours per day trying to get my request across to a Verizon customer billing service representative. After being switch around several time during those 3 days, I was finally assured by the last representative (I have all their name at home) that it can be done by downgrading my services to a standard service including my phone. Around November 5th I learned that my home phone was disconnected; I was already outside the USA (overseas) and was not able to call Verizon customer service ..I immediately started e-mailing your e-center; I wrote several time to different e-center rep explaining and requesting that my phone service be restored ASAP so my home security will work again with no delay!! All I got is incompetent and careless service without any solution. It is imperative to have my phone service restored. Please let me know if you could do anything… I have copies of all the e-mails with the e-center ..I will forward at your request. Nadine Account Number 0108331352317

Alert for all Christmas Shoppers looking to buy a new smartphone from Verizon. I bought a Droid X about a month ago and just found out that the Droid phones and all phones Verizon has on the market will not be upgradable to the 4g network. In fact, Verizon is holding all phones compatable with the 4g network off the market until after the new year. This makes any phone you buy from them obsolete in a matter of weeks. I suggest that you wait to buy until the new phones are on the market before you shell out several hundred dollars on a new phone.

DO NOT sign up for service with Verizon - and if you are locked into a verizon contract and must keep your service - DO NOT use the Verizon store located at 6740 Veterans Parkway in Columbus, GA unless you want to be taken advantage of and lied to. They refuse to honor the phone replacement option (cost of $50) in order to sell you a phone at full price OR tell you you have to add another line in order to get the discounted price on the phone you had previously. This has happened to me THREE times and my mother once. Also, within 2 hours of losing a phone, then finding it, my mother was charged a $35 restocking fee and offered no apology for selling her the replacement phone at full cost of $200 opposed to the replacement price of $50. Apparently the customer service reps at this store skip the customer 'service' portion of their training and are trained only on how to make sales commission.

My grand daughtes phone was stolen so I called verizon and reported it and told them I wanted her services changed to one of my other verizon phones, well the customer service rep didn't change the text package ( imagine that ) So my next bill was $1,194.00 I called, well they had no knowledge that we had requested her package to be changed to that phone ( imagine that ) So I will be changing phones and I won't be paying the $1,194.00. Let them sue me I would like to make a federal case out of this one. I have been with Verizon for at least 10 years. The take no pride in loyal customers just about the money. Diana Morgan Russells Point, Ohio

WHY GUYS YOU LET AVAYA TAKING OVER NORTEL NETWORKS, WOW I HOPE ONE DAY YOU CAN GO TO BANKRUPTCY AND GONE FOREVER, YOU AS A VERIZON YOU REALLY FUCK ALL UP BECAUSE YOU LET AVAYA TAKING OVER NORTEL, WOW WOW WOW, DAMN YOU IN GODS NAME

Verizon has the worst customer service I have ever experienced. Their employees don't care or seems to be concerned if you are out of service whether it's phone or tv. I started fios with them, transfer phone service since 11/18 and they still can't get it right. The tech knew there was no dial tone and still left and another came out today and still some of the jacks are not working. I wish there were other providers that are in my area that's competitive. I spoke with so many reps and then ask to speak with a manager and he said no and put me back into the system. With all these bad reviews they need to make some changes with their customer service staff. I still have no hbo and won't until tomorrow because numerous reps didn't know how to do their job. When looking for quality please don't choose verizon. You will be stuck with lots of endless time on the phone and nasty attitudes with no resolution.

I have had service with verizon for 2 years and had some special promotions that ended on 11/4/10...so prior to this date I contacted several customer reps who said that verizon had chosen not to provide the kinds of discounts that I have since they realized that they could make more money and discounts have since been reduced...I eventually spoke with a account senior supervisor who guaranteed me a no change in service and a price that I was quite happy with. I have received my bill which does not reflect what the account senior had guaranteed and no one is willing to admit their mistake, do research or work with me to honor what was stated by the account senior. At this point I have complained to several different people and they said that they have no notes no information on my call which is weird since they advise you upon receiving the call that you will be recorded or monitored and they are saying that they have no recollection or notes on my call...Aside from that one person stated that what they can do is find out who i spoke with and document the individual but how does that help me???? Please give me a break and keep your word on what you promise your customers...customers aren't stupid we do our research and we are all looking to save money and have good service I was very content with your service till just recently and the fact that your staff is not willing to help because they say that there is nothing that they can do is unacceptable what happened to empowerment and making the customer happy...I guess the only thing that matters is the bottom line and that is to screw the customer and get your money. I am not going from a bill of $120 per month to $190 that is outrageous.... I expect someone to resolve this for me as you have messed this up with giving me wrong information account is 01 2569 1119539596 02 I am sure that you can do your research and contact me.

This is not the first time I have had trouble with Verizon Customer Service Reps. I had a problem with my caller ID. About 2 weeks ago they sent out a repair man. He told me the trouble was with my phone. So I purchastd new phones at a cost of over $100.00 only to find out that I still have no caller ID. I contacted Customer Service yeaterday & a trouble ticket was issued (or so I thought)& I was told I would know something in 24 hours. Needless to say no one cantacted me so I called again today. My total wait time & calling back 3 times was. 49.25min. When I finally got Kim on the phone & she told me that no ticket was issued but she would do it, I really lost it. I asked to speak with a supervisor & got wonderful Katherine on the phone. After expressing my dismay & distress wonderful Katherine said she did not have to listen to my PERSONAL INSULTS & said Good Bye. This is not the first problem I have had with them. In May I was so infuridated that I sent a Certified Return Receipt letter to Verizon in New York. It was signed for by R. Territo on 5/17/10 and as of today no one has bothered to cantact me. So obvioulsy this problem stems from the top. Georgiana Farrelly Sinking Spring, Pa.

Verizon has the worst costumer service, all representatives are not trained they never know nothing, supervisors hide and never call you back when you asked for them. I had a problem with my line I have almost three weeks trying to connect my line at my new place and still waiting for them to do it. I believe it's time to go to another company

I have closed this account since March 2010. I received and paid my final closing bill over 7 months ago in April. Ever since then I keep getting a bill from you in an amount of $3 - $7. Every month I call your customer service and or Financial Department. Every month I am told that the account is closed and the bill was sent in error and I don't have to pay it and I will not receive any more bills from Verizon. This month I received another bill for $3.39 I called billing and they told me to call Financial Services who told me to call billing. I explain my situation to them several times, giving them my information over and over again. I'm told to hold and I get disconnected and have to go through the whole process over and over again. Today I'm told that I was misinformed the previous 5 times I called and I had to pay the $3.39 bill. I pleaded for them to just credit it for all this aggravation and they flatly refused. I asked them if I paid this amount would it guarantee I would not get billed again. They said I would receive a statement showing a zero balance and it would end the reoccurring bills from coming. …all this after being placed on hold for 40 min. I asked them to please just let me pay it because my blood pressure cannot take any more of this. They transferred me to an automated system that said I had to pay an additional $3.25 for them to process my payment. I just paid it hoping to God this was the last I ever saw this bill. I have a bad feeling when I open up my mail next month I'm going to see another bill from Verizon and have to go through this whole painful debilitating process again. I beg of you to please stop these bills from coming. Please reimburse me the $6.64 I had to pay today for the entire headaches, hypertension and numerous hours lost on hold and reentering or reiterating my info of this situation over and over again every month for seven months now. I beg of you to help.

customer service non existent 9 people, 1 1/2 hrs on phone, disconnected 3 times & no resolution of billing problems! How do they stay in business/