Verizon Corporate Office & Headquarters

Verizon's customer services are the worst I've encountered. I had Verizon's Home Service and DSL until January of this year when I switched to cable internet. Although I notified verizon of the changed to cable Internet in December of 2009, they continued to bill me for Internet Service until May of 2010, even though I called them repeatedly to advise them that I was not using that service. I offered to send them a copy of the invoice for installation of the cable service, to which the customer service representative suggested that I might have still been using the Verizon service and "kept both services so that I could compare them". When I disputed the bill initially, they acknowledged in their own records having received my call and having transferred need to the DSL Dept on the same date that I gave them for service cancellation, however the continued that they had no record of the actual cancellation requet. When I told them that I wanted to pay the telephone portion only to keep it current, they advised me that if I paid any portion of the bill it would be an acknowledgement on my part that I owed the entire amount of the bill including the Internet Service. I have been on two 1 hour customer service call Merry-go-rounds, where I've been transferred from supervisory services, to customer service, to DSL Services, to billing, and at least four other departments, all of which had the same response "you can't get there from here". Two months ago I thought to try to clear this up and called again. I spoke with a customer service person who assured me that they would speak with a supervisor and call me by 3:00 that afternoon with the resolution. Needless to say, I haven't heard from them since. Finally, I moved my phone and Internet services to the local cable provider. In the interim, verizon reportedly the account to the credit bureau as being delinquent in paying the bill for services which their own records reflect that they did not provide. If you ever have any thoughts about using Verizon DSL or other services remember, forewarned is forearmed.

I had no idea at all where to write and i found this site. I am a Retiree who worked at 140 West Street,New York during the terrorist attack of the world trade center This evening I watched the New York senator Kirsten Gillibrand on MSNBC endorsing the bill for the responders at the world trade center I was a volunteer safety manager from 125 High Street in Boston I was a retiree who was brought back as a consultant prior to the attack. I was caklled by Allan Kingman and asked to volunteer which i did immediately. When I and the safety team arrived at the site it was immediately known that our employees should and would be put into respirators. This as a result of the excelent training we all received as safety managers for Verizon , as a result of that immediate decision on the part of the on site district manager and the safety team i have not heard of any employees of verizon becoming deathly sick .I see the pfolice and fire men have become violently ill. I sent a letter to the senator endorsing her backage of the bill and want to thank Verizon for doing the absolute right thing for there employess I am a proud retiree Thank you The District Managers name on site was David Rosenswig. My managers names at the time were Gary Schongar and Alan Kingman Iorked with a small dedicated grew of safety professionals that had one purpose and it was to have all our employees safe and secure and able to return to there families each and every day George Lamontagne from New England was my partner on duty Thank you MIchael C. Collins

I have had Verizon for nearly 10 years or so and had their DSL and phone, but never their FIOS bundle. It's been nearly two years since I switched from Brighthouse cable and it has been a NIGHTMARE to the point of stressing me out so bad, and incurring loss, that I highly doubt I will be retaining their service when I move. Although the cable is pretty good, honestly, it is not worth the financial and customer service nightmares that have occurred. First, I wanted to be sure down to the penny, that it would not be any more costly for me to switch over. I was promised over and over again, and quoted an amount to the penny for my services, only to be told upon hook up, that my boxes weren't included in the price that was provided and it would be additional for each box OR I would need a digital adapter or my services simply would not work. I was very forward with the salesgirl at VErizon, telling her I did not want any surprises. She said, Oh, yes, your service will be no more than 162 per month...Well, now I don't want to lie, she said, it may be 164 with taxes. No mention of the box or adapter fees, that weren't included. Hours of dealing with CSR's later... I got a minimal short term credit for that. I don't even know if I ever actually got the credit. Because hen, when I got my bill, of course it was not what I was told it would be. Weeks and weeks of dealing with CSR's, finally I was told that my bill would be reduced, but only if they changed my services, including my internet speed, and some programing. Then, I knew I had to cancel the HBO package that was part of the original plan a few months after installation or I would be billed additional fees. Well, I had a reminder on my outlook, cancelled it online ( where it says, change your plan/programming) yet, sure enough, I was billed for same, over and over. I was told that nobody except the people on chat could track my online tasks (such as changing programing within my acct.) so while I am on with chat per phone rep, the chat rep is telling me that is a total lie. I ask for a transcript of the conversation, and received nothing although I was promised I would receive one as the chat rep claimed the phone rep didn't know what they were talking about and understood my "frustration." I have been charged for programs that I did not watch ( pay per view wrestling??) OMG, we are a household of women only with toddlers and both of us despise wrestling. No, we do not date or have any family members who would have done it. I still wonder how that happened. Don't think sitting on the remote could have resulted in that purchase. Now, when I moved a few months ago, I was promised the moon. Before they could attempt to deliver, they disconnected my service before I even moved, got the order all messed up, deleted all of my important voicemails, promised supervisors would call then they never did. NIGHTMARE. Then, I had trouble with my online services. Couldn't access my emails... 1700 of them. I was told on four different occassions that the emails were safe and sound and not to worry that they were performing site maint. Weeks passed and still, no emails that used to be there. Finally, one day I was told that the emails had been deleted that morning-- that they were there and although 3 different people told me they were safe and sound and promised that there was a "trouble" ticket to be sure, the last tech support person ( from the US) told the truth. Every one of my emails were gone, never to be retrieved again. NOTE TO ALL: If it is important, print it out, don't trust verizon to store them even if there is enough space, even if they say they are safe and sound. The verizon tech guy told me to use hotmail or gmail "just in case." I guess that's why I pay them the "big bucks" and hotmail is "free." I just don't know, I've paid thousands, tens of thousand of dollars over the course of ten years and I can't get any relief that is satisfactory. I now have an outstanding bill and wonder when they will flick the switch... I can't get relief, have been lied to about what my service costs, yet, have had the same number and email for year and I think they know how much that means to me. All I can say, is if you are thinking about getting the bundle, don't do it. The cost is crazy and the CSR's are the worst I have ever experienced in my life. I have my own business and I cannot even fathom treating anyone like Verizon has treated me after having been with them for ten years. My brother in law who worked for them for 40 years said don't go with them, yet I did. Wished I would have listened. Totally disgruntled and wish someone with some clout from Verizon would call me.

I have been with T Mobile who went to Verizon for about 8 years. They give the new customers nice phones but I got a cheap one for free so I have had to always buy a $150 phone. Then they now have their 411 information in India or Phillipines charging about $2 for information calls. The operators have not given me the right number in the last four calls for US government offices. I can't even begin to make customer service understand why they need to refund this money. I have had all I am going to take from this company who took American jobs as the 411 used to be Americans and outsourced them. This company is disgusting.

I canceled my service two months ago and have still been getting charged. The first verizon employee I talked to (when I said "CANCEL ALL MY INTERNET SERVICES") interpreted my demand to be "put my services on vacation suspense and charge me more". My service had to then be reinstated to then be canceled. I have been charged for countless items since which amounted to over the $49.99 which I owed for canceling early. Verizon promised to eventually credit my account though has not yet. Also, I just received another bill for $19.01 for some reason though every time I call to dispute the bill I either get put on hold for forever or hung up on. If I could give you a rating of 0/1000 I would. Learn how to handle customers or hire people who can actually do the job they are being paid to do.

This is totally unbelievable. The comments here on this site that I am reading sound EXACTLY like what I went through. Everything that the people are responding with are what I experienced. It's blowing my mind to see the replies from these folks who were treated as awful as I was. Mine was REALLY bad. I took on the bundle that Verizon adverstized and thought it would be the right thing to do. Well, guess again! It was a nightmare not to be believed. They totally messed up my service; I could not get Verizon to give me my service for seven weeks and then they had the audascity to charge me $158.00 for the installation when the bundle was $89.99 a month. What is wrong with you, Verizon? I am now having discussions with the billing department, explaining why I am not going to pay this bill. If I don't get any satisfaction soon, I am contacting the Public Utilities Commission. I have had enough of Verizon to last me a life time.

I moved into my home in June 2005 and cannot tell you how many times my Verizon service has been lost due to problems with the connections at the poles. Each time it rains heavily, is windy or snowy I lose my phone. When I initially moved into my home I was without service for 10 days due to water in the lines (so I was told by the technician). The customer service people are curt and rude when I call for service, not to mention the frustration of dealing with the recording when you call regarding a problem. I just called a few days ago, because I lost my line again......) and was told by the customer service rep that the problem is due to the squirels chewing through the lines, therefor, water seeps in causing the line to go dead!!!!! Wow, I was told this before too when I lost my line before. HEY GUYS, FIX THE PROBLEM IF YOU KNOW WHAT IS CAUSING IT. Job security I guess for all the Verizon workers/vans you see sitting in parking lots doing nothing?????

The ceo doesn't care management doesn't care. They hide work. Work is completed by the office without a technician coming out. Cutomers wait weeks for service for a simple problem. This is the corporation putting money in their pockets. Now verizon is suspending technicians for on the job injuries which is discrimination and illegal. The workers are as frustrated as the customer. The company is poorly run and you are all right they do not care about you or your service. All they care about is profit. Time for the government to step in and break up the phone companies again

Ok I have had verizon for over ten years. I love their company but come one get a real phone that is worth the money. I have the 1st driod and so does many other people here in Kansas. They all have complained about it. We is Verizon going to learn that getting the Iphone will be good for their company. At&t will probably lose customers. Why cause Verizon has the best service money can buy. If Verizon sold the I phone I would make them even better. I went to At&t just for the Iphone had their service for about 45 days until they made me mad and went back to Verizon. At&t has horrible service all the way. The only problem is they have the Iphone and it would do better with Verizon. I believe the customer should have the best of both worlds. So please Verizon get the I phone soon. My droid is on its last leg and i'm not upgrading until I see you have the iphone. Ebay will have to do until you get the phone everyone wants here. I have two friends that said I Verizon get Iphone they will pay to have it to. So please hurry up! Sincerely, Iphone inneed

I have never had such poor service in my life as I have had with Verizon Wireless. I call a month ago to try an lower my bill after a friend told me when she transferred from AT&T she received a plan that has 5 phones with full internet access. The woman I talk to told me that she changed my plan so that my 2 phones would have full internet access and my 3rd phone did not. I also had 2000 mins and unlimited text and data. I got my bill this month and it was 60.00 higher. I was told my state discount was applied and it never was. I have talked to 3 people already today that have given me 3 different answers. One person changed my plan to lower my mins and told me I still had friends and family option, but after the plan was completed I did not have them. I have asked to talk to a manager 3 different times to be ignored and given excuses. I have been with verizon for a long time and I am very disappointed in the services I have receive lately

VIOS.....It's a JOKE....I ordered service last year and was told that I could use my old phone number...Guess What....Nope that didn't happen after 6 hours of trying to resolve the problem...your representives were so...sorry. OOPS, I was told...they screwed up....So I had to bite the bullet. Also, I was not told that any call I made from my home phone I would have to dial the area code first...even local calls....You would think with all of the tec. you could have done a better jon in the communications dept. Or, perhaps i't was all about sales and money that was more important than honesty with your customers. Second, Vios, pay preview, etc was changed without notitifing me and I spent 7 to 8 hours trying to resolve this issue with your tec's and customer service dept. Many times I was cut off, told numerous stories that made my head spin...I am now thinking of going back to COMCAST, where I have the oportunity speaking face to face, without the hassel.

How can you have the sack to advertise "award winning" customer service! The service part is decent at best but who would know because it takes 40 mins of hold time to get through. Then no one can tranfer you to another department so its another 40 mins. Heres a crazy concept: How bout someone calls me, the "valued" customer when they are available!!! I mean atleast try to provide customer service. I know verizon is huge now and could give a rats fanny about thier customers as evidence of the 1 star ratings on nearly every post. I mean you have one rating over 1 star and its obvious the guy had no idea what that meant. I have rid myself of any and all products of verizon due to your absolutely awful cust service, but you are the only show in town as far as internet in my area. Lucky Me. So if someone in corporate could email me I would love to give you 25$ more per month. For a good laugh take a peek at the notes on my account about my DSL nightmare! 44 hours i was on the phone! So thank you for sucking so bad that i took time to tell you. jfehl519 @ VERIZON.NET (i wont hold my breath)

Verizon's customer service is a JOKE - it is atrocious. I left Comcast and came to Verizon in May 2010. Big mistake. Verizon's promotions are nothing but false advertisement. $99 a month turned out to be $249.00 a month. I specifically told them up front that I'm a single mom on a very tight budget. They charge me more than Comcast ever did. When you call them to make adjustments - it's worse than dealing with DMV!!! Verizon has no accountability. They tell you whatever they want, transfer you to disconnected numbers, tell you they will follow-up and return your calls all of this is NIL!!! I am now on hold with them. I have been on the phone with them for almost 3 hours today and no one has helped me with my issue!!!!!!!!!!!!!

I had no verizon service active since 5 month, they are still billing me and I do not know how to get their response. They officially say, they are not responding to any e-mail. Their official address is not listed so one has no idea if they respond. It is a shameless corporation. If you want their service, they are waiting on phone for you. when you have a repair or issue , nobody is to talk, just you have to pay each month.

WELL... VERIZON....AGAIN YOU ARE AT YOUR BEST! I GOT A PAST DUE PHONE BILL ON MY MEDICAL CLINIC FOR ONE THOUSAND FOUR HUNDRED FORTY ONE DOLLARS ($1441.00). YOU ARE IDIOTS! I PAY MY BILL IN FULL EVERY MONTH...YOU STILL SHOW PAST DUE CHARGES EVEN THOUGH I HAVE PROVIDED YOU THREE TIMES WITH COPIES OF MY CHECKS YOU CASHED, BUT FAILED TO POST TO MY ACCOUNT...AND I HAVE NEVER MADE A PARTIAL PAYMENT. WHATS WRONG WITH YOU GUYS? HOW THE HELL ARE YOU STILL IN BUSINESS?? FOR THE RECORD, I ONLY OWE YOU THREE HUNDRED FIFTY ONE DOLLARS ($351.00). FROM THE LOOKS OF ALL THESE COMLAINTS...I CAN SEE WHERE YOU MIGHT BE TRYING TO SAVE UP CASH...CAUSE IT SURE LOOKS LIKE YOU WILL NEED IT SOON...WHEN YOUR COMPANY CRASHES DUE TO IDIOTS LIKE THE REPS YOU HAVE ANSWERING THE PHONES AND THE DEPARTMENTS THAT "NO LONGER EXIST". HAVE A WONDERFUL DAY!

MY PHONE # 804 740-4693, HAS NO DIAL TONE. I HAD FiOS INSTALLED THIS AM AND NOW I CAN NOT USE THE LAND LINE PHONES. I DID CALL FOR SERVICE, PLUGGED & UNPLUGGED THE PHONES, ETC WITH YOUR REPS. GUIDANCE BUT NOTHING WORKED. AFTER WHICH, THE EARLIEST I CAN HAVE SOME ONE VISIT IS SUNDAY AM TILL NOON. THIS IS NOT WHAT I ENVISIONED, I WOULD THINK IT COULD OF BEEN TAKEN CARE OF EARLIER, BUT NO. MY ONLY HOPE IS THAT THE TECH WHO INSTALLED THE SYSTEM THIS MORNING STATED HE WOULD CALL BACK TO NIGHT TO SEE HOW THINGS WERE GOING. HOPEFULLY HE WILL CALL AND HELP. I WORK FOR A LARGE COMPANY WITH STORES IN ALL THE STATES AND OVER SEAS. I RUN A CUSTOMER SERVICE DEPARTMENT, AND WOULD OF HANDLED THIS DIFFERENTLY, I GUESS YOU FEEL THIS IS OK, AS PHONE SERVICE IS LIKE A UTILITY AND YOU CAN GET AWAY WITH IT. THANK GOODNESS THE INTERNET IS UP AND THE TV IS ON LINE. YOUR HELP WITH THIS WOULD BE GREATLY APPRECIATED.

I HATE YOUR COMPANY....YOUR REPS HAVE NO IDEA WHAT THEY ARE DOING! I CANNOT GET A CORRECT ANSWER FROM ANYONE. MY BILL IS STILL SHOWING PAST DUE ... SINCE SEPTEMBER 2010 EVEN THOUGH I SUPPLIED YOU WITH A COPY OF MY CHECK NOT ONCE BUT THREE TIMES THAT YOU CASHED...CLEARED MY BANK...AND HAVE YET TO POST TO MY ACCOUNT. I HAVE NEVER CALLED JUST ONCE TO GET THIS RESOLVED....I END UP CALLING THREE AND FOUR TIMES....ONLY TO CONTINUALLY BE DISCONNECTED WHEN THEY "TRANSFER" ME. THIS IS THE POOREST OF THE POOR SERVICE I HAVE EVER DEALT WITH!

Verizon dispatched a technician (a Verizon employee, not a sub-contractor) to our residence to fix DSL service. He claimed that the DSL modem was faulty. He did not bring a DSL modem with him. He said "call this number". My response was that I am the paying customer and it is not my job to place the order to get the modem replaced. He then sat in front of the house for 30 minutes sipping on his MacDonald's soda, while I tried to reach a live person at the phone number he gave me. Not being successful in reaching anyone, I have decided that I will not do business with as poor a service company as this. Good riddance Verizon!

YOU GUYS NEVER CEASE TO AMAZE ME......YET ANOTHER SCREW-UP! JUST CALLED AGAIN...NO HELP...HUNG UP ON AGAIN. HOW DO YOU MANAGE TO SATY IN BUSINESS. ONE STAR RATING IS ENTIRELY TOO GOOD FOR THIS COMAPNY!!!

I agree with all those people above. You get a ZERO! I can never get to a real person who can handle my problem, and I've spent countless hours on the phone with Verizon. WHAT HAS HAPPENED TO YOUR CORPORATION??? I ordered DSL service 3 TIMES during a recent move, and every time the order was canceled without my knowledge. I spent SO MUCH TIME on the phone with Verizon then, time that I sorely needed to pack and move, that I went with Comcast instead. This month I got a bill WITH THREE ACCOUNT bills inside it!!! On two of those accounts, the bill said I owe nothing. On the third, it bills me for service never connected. I am now trying to get this solved, but I keep being routed to the wrong place. I just got the 4th number I am supposed to call. I've been given the following numbers: 1. 1-866-268-4630 2. 1-888-338-9333 3. 1-877-431-7023 4. 1-800-837-4966 I've already put about 90 minutes in this morning to solve this problem. I have to get moving on my day. DO YOU GUYS EVER RESPOND TO THESE COMPLAINTS? I doubt it, because THE RUNAROUND is your best product.