Verizon Corporate Office & Headquarters

Terrible, terrible, terrible customer service...probably the worst customer service I have everreceived...will be changing to a differnet provider before the end of this month.

I HATE VERIZON...I have had the unpleasant experience of dealing with them for the past 5 years simply because there are no other phone services in my area. Customer service is a joke and the supervisors (if you are able to get one) are even worse. I have been dealing with them for the past 2 days because they took it upon themselves to change my internet password and and user name without my consent and I have been literally trying to get it reset since the 1st of the month without success. But then they have the audacity to disconnect services without so much as a letter or phone call. I asked for an address to submit a complaint, that is a pretty straight forward request, I was given an 800 # (800-477-7244) where I had to wait in line for over 10 minutes so I hung up. I am tempted to not have a phone or internet just so I won't have to deal with those idiots. Word to the wise, if you are looking to purchase a house, ALWAYS find out who the carriers are in your area, had I known I would never have purchased my house, I would have gone down the street where AT&T service is available.

your cust service and fin dept is the worst ever and they say sprint.I dont think so..i had my money takin from me and waited 2weeks for my service and to cll back for them to tell me that i dont have service in my area.i then tried to get my money refunded for them to send me to several differnt dept.for a girl named saleshka id number 2746820 to be rude and keep me on hold for over a hour..i hjave never been treated like this is my life and it needs to be taking care of.i promise that i will do everything to get my money back no matter how your company conducts biz.this is bad real bad and im still on hold as i type this letter.

HORRIBLE!!!!!!!!!!!!!! Everytime i recieve a bill it is completly wrong. I have to call every month because i get overcharged!!!!!!!! i have fios tv and internet and signed up for the $74.99 plan and have been recieving a bill for over $160.00 for the past 4 months. Rediculous!!!! Everytime i call the reps tell me they will give me a credit and this wont happen again, I have had to call every month since i signed up. I cancelled service this past weekend.. HAHA That commercial is true! NEVER FALL FOR FIOS! Im going back to Comcast!!!!

I just wonder; does headquarter read our complaints? I guess not because Verizon would get better otherwise.

I contacted Verizon regarding a payment dispute. They refused to return my call; they hung up on me; they accused me of being a liar, they threatened to report my social security number to the 3 credit agencies knowing the amount was in dispute and in fact DID report my social security number to the 3 agencies knowing full well the amount was in dispute. In a sense, they keep you hostage by taking your credit score regardless of whether or not you have a legitimate dispute as to an amount owed.

Verizons Motorola Droid X are all used phones with parts from broken phones. They do no carry "NEW" phones. They charged me 500.00 for a used phoned supposedly new, but was not new their phones are USED. They call it referbished or cleaned phones.

Well, I have spent more than six hours calling verizon. each time I reveive the same run-around. from one department to another....All I ask is my refund of #400.00 which I had to put down to order the Fios package... be returned.....what is going on with them? Can't anyone understand english....return deposit....return deposit...all I keep on getting is a recording asking me for my tele # etc...we have all gone that route...A WORD TO THE WISE...NEVER< NEVER gig a deposit for anything. to verizon.

i wanted to cancel my dsl homeline, and instead of getting a refund back, i got billed for more money. all i wanted to get a refund for wrong money sent for canceling service. they told me they needed it to cancel services. instead of canceling they kept billing me more. i will not like them any more and truth any of them. have a good day!!!!!!!!!!!!1

i wanted to cancel all services. i am a senior on a budget, and all i got was rude, disrespectful services throughout. this is a scamming company. i will try to use all service up and disconnect on my cell. they are not good. may god punish them all!!!!!!!!!!!

wow you guys are horrible... went to verizon store about my fios was planning on disconnecting service and my wife was going to reconnect under her name and they lady up there said i had a contract. after recieving my bill i realized there is no contract so she lied to me!!! on top of that i talked to the supervisor over the phone about the situation and she said i could not do anything about it and that my wife wouldnt be considered a new customer and i would not be able to take advantage of any promotions for new customers so BYE BYE verizon hello directtv and twc!!!

Verizon is pathetic. We have had no service for 7 days now for 4 phone lines- all business lines. We were supposed to get Fios on the 14th but it got re-scheduled to the 17th. Verizon still had our phones disconnected from our provider on the 14th. When I called to inquire about what was going on they said we still see that you have service. When you call our lines it clearly says the number you have called has been disconnected. I spent the entire work week on the phone in an attempt to get phone service to no avail. I also learned that the pricing that we were quoted was not correct. Needless to say I don't know what to do now. We have been disconnected from our old provider with phone numbers that we have had for 20 plus years and can't seem to get in hooked back up- I am very fearful that they will be re-assigned to someone else. Does anyone know who can help me? Thanks.

verizon sucks sucks sucks worst service i ever had in my life you guys lose so many people cause the ones you hire for customer service suck and were not trained correctly on WAIT GET THIS HOW TO DEAL WITH CUSTOMERS what a concept i know and btw VERIZON SUCKS DONKEY BALLS

To whomever it may concern: I have been a VERY LOYAL customer with Verizon for a VERY LONG time and just love the service you provide for me and my family. I have been waiting (thanks to all the rumors) for the Verizon IPhone for over 2 years now! And now it has come and I am sooooo very happy and can't wait to get one. My only complaint to you, and I hope you take this seriously, is that how can you treat your loyal customers like this? You would think that because you do have such loyal customers you would treat them very special! What I am talking about is, why is it that NEW customers get the special pricing? Why not offer your existing customers a chance to also get in on that deal? Like I said previously, I have been waiting for the IPhone for soooo very long! You should of extended that to us, we are the ones that have been here from the beginning. Sure I could've gone to AT&T but I didnt want to leave the great service you provide. I just wanted you to know that I am so disappointed in your company........I thought we were family! Sincerely, A. Ankrum mrsanky@aol.com

I HAVE A VERIZON CALLING CARD. I HAVE JUST WRITTEN A LETTER TO THE TEXAS AND NEVADA ATTORNEYS GENERAL, THE FFC, THE FTC AND THE PRESIDENT OF VERIZON IN NEW YORK. IVE HAD THIS CALLING CARD FOR 6 YEARS AND JUST NOTICED THAT SOMETIMES THEY CHARGE ME FOR A CALL EVEN THOUGH THE CALL DID NOT GO THROUGH. ACTUALLY THEY ARE FAXES TO WASHINGTON DC FROM MY HOME. THE VERIZON CALL CENTER IN TEXAS AND THE PEOPLE WHO ANSWER THE PHONES ARE THIRD WORLD TYPES WHO COULD NOT GET A JOB ANYWHERE ELSE I WOULD GUESS. (IGNORANT) THERE IS A PROBLEM BUT THEY SAY IT IS NOT... NOTHING BUT EXCUSES.... HERE IS WHAT I WOULD SAY TO ALL OF YOU WHO ARE HAVING PROBLEMS WITH VERIZON.... SUE THEM IN SMALL CLAIMS COURT AND WIN. WHEN YOU SUE THEM IN SMALL CALOMS COURT THERE IS A RECORD OF THAT SUIT AND COMPANIES DONT LIKE A PAPER TRAIL OF COURT ACTIONS. SUE THEM FOR $100 OR $200 OR LIKE LIKE ONE LADY...FOR TEN MONTHS OF CHARGES SHE SIS NOT AUTHORIZE... AFTER SO MANY LAW SUITES THE COMPANY WILL DO SOMETHING ABOUT IT AND BETTER YET AL THE PEOPLE IN THE COURT ROOM WILL HEAR WHAT A CRAPPY UNETHICAL COMANY VERZON IS.... REMEMBER WHAT I SAID...SUE THE BASTARDS... GOOD DAY AND HAPPY SMALL CLAIMS COURT.... AS A SIDE ISSUE, ABOUT 3-4 YEQRS AGO MY FRIEND AND HIS WIFE WANTED TO SWITCH CELL COMPANIES AND I RECOMENDED ATT WHICH I HAVE HAD SINCE 1998. THEY IGNORED ME AND BOUGHT TWO VERIZON PHONES WHCIH WERE CRAP. THEY BROUGHT THEM BACK WITHIN THE 30 DAYS AND WENT WITH ATT....THEY ARE HAPPY NOW BUT VERIZON WAS A NIGHTMARE... THE CALLS WOULD DROP OUT AND THEY GOT SUCH POOR CUST SERVICE THEY ALMOST WENT CRAZY....

I have spent 40 hours now trying to get a bill for my Bundled FIOS service. I am at my wits end and my next communication will be to Verizon Headquarters reaching the highest person I can. Tech support has been useless. Billing has been useless. The prompts are so annoying I just want to throw my phone out the window and remove everything related to Verizon from my sight. I was so much better off with my digital antenna on the roof. It was free and I did not have to worry about being billed. I cannot believe they won't send me a bill but had the nerve to turn off service with no notice and then tried to charge me a service charge to turn it back on ...they did not have the correct address...now they have the correct address but I still have not received a bill...it has been over a month. When I try to logon to the website to see my bill or my services it says my userid is not available and I have confirmed it with everyone at Verizon and they say once you have a userid it can never be changed....well it's useless....I CAN'T USE IT!!!!! Today is my last day of this frustration. If someone does not call me with a resolution I am going to try to call the CEO....I have had it!

I have just recieved a $2000 bill for the long distance service while having the unlimited international calling plan. I have been calling from last 20 days and everytime i speak to some one they tell me the differnt thing transfer me to someone who have no idea. its been the worst customer service experience i ever had in my life. My next step is to go to court with this since now body seems to have an idea what to do. My name is imran Awan 703-661-1346 Paceman11@gmail.com

You have a problem with customer relations. During a recent service outage in the Bordentown / Columbus area instead of simple telling me there is an outage you sent me around the world to Mexico. India, the Philistines etc. At each location the "tech" told me there was no outage and insisted that there was a problem with my modem. I had already determined that there was no problem with the DSL line but instead with the Verizon router and / or beyond. The outage lasted for five days. Maybe no one mentioned it to higer levels of management. Today I call to upgrade to a higher speed service and was told I would have it by the afternoon as unlikely as that would be. So, taking the man's word for it I called to determine why it had not happened. You guessed! I was sent on a world tour again. The "tech" was unaware the the service outage was fixed three days ago and could not understand that I was not calling about that problem but merely wanted an oudate on my upgrade. For a communitcations company you have major problems.

AFTER READING THE ABOVE COMMENTS, I FEEL BETTER. I KNOW I AM NOT THE ONLY PERSON WHO HAS BEEN TREATED LIKE CRAP. I ACTUALLY HAD A CUSTOMER SERVICE REP YELLING AT ME. WHAT A JOKE THIS COMPANY IS. I'M NOT GOING TO WASTE EVERY ONES TIME EXPLAINING MY SCENARIO BUT BELIEVE ME IT IS AMAZING HOW THEY GET AWAY WITH THIS. I HAVE SOMETHING TO LOOK FORWARD TO. THE DAY MY CONTRACT RUNS OUT. I HAVE HEARD FROM INSIDERS THAT VERIZON COULD CARE LESS FOR RETAIL CLIENTS, ONLY CORPORATE ACCOUNTS MAKE THEM PAY ATTENTION. WOULD IT NOT BE GREAT IF WE THE BUYING AND PAYING PUBLIC COULD ORGANIZE AND BOYCOTT THIS COMPANY AND INFLUENCE SO MANY PEOPLE THAT THEY HAD TO CLOSE DOWN THEIR RETAIL OPERATIONS.

My son had constant problems with your company from insallation to service your customer service are a joke rude they dont care my son is a special needs person who was lied to by your reps they made fun of him called him names, finnally my son killed hiood job.mself thanks to verizone g