Verizon Corporate Office & Headquarters

Why are you stopping the Time and Weather Forcast in the Washington D. C. area. People here count on the recordings and you are making it very inconvenient for many. It can't cost that much to run the recordings. Shame on Verizon!

I RECENTLY CALLED VERIZON TO TELL THEM I WAS MOVING ON APRIL 1ST. AN APPT WAS SET FOR THAT DAY BETWEEN 8-12. 1 DAY LATER MY HOME PHONE WAS SHUT OFF. I WAITED 4 HOURS ON APRIL 1ST AND NO ONE SHOWED UP. NO PHONE CALL, NO NOTHING! I CALLED TO CHECK THE STATUS OF THE ORDER AND WAS TOLD BY A TAPED MSG THAT THEY HAD ENCOUNTERED A PROBLEM AND WOULD HAVE TO RESCHEDULE. I SPENT ABOUT 2 HOURS ON MY CELL THAT AFTERNOON TRYONG TO CORRECT THE PROBLEM TO NO AVAIL. I DID HOWEVER GET ANOTHER APPT FOR APRIL 5TH BETWEEN 8-12. GUESS WHAT? NO ONE SHOWED UP. CALLED AND HAD SOMEONE CHECK WITH DISPATCH THAT SAID THEY DIDNT HAVE THE A IN MY ADDRESS AND SET ANOTHER APPT FOR APRIL 6TH BET 8-12. CAN ANYONE GUESS . . . .THATS RIGHT! THEY DIDNT SHOW UP AGAIN. SO AFTER MUCH BACK AND FORTH WTH A SUPERVISOR (WHAT A JOKE) I HAD AN APPT FOR THIS AFTERNOON BET 1-5P. FOR THE 4TH!!!!! TIME, NO ONE SHOWED UP. AND CAN I MENTION THAT DURING ALL THIS THEY SOMEHOW CONNECTED//CONFUSED ME WITH THE TENANT IN UNIT C. I DID SEE A VERIZON TRUCK AT MY BUILDING LAST NIGHT, APPROACHED THE TECH AND WAS TOLD HE WAS THERE FOR THE OTHER TENANT. THIS WAS AFTER 7P AND I HAD BEEN TOLD REPEATEDLY THAT TECHS COULD ONLY BE SCHEDULED BET 8-12 OR 1-5. AT THIS POINT I DONT EVEN KNOW WHAT TO DO. 4 MISSED APPTS, NO SERVICES SINCE 3/31 AND LETS NOT FORGET WHEN I ORIGINALLY PLACED THE MOVE ORDER AND MY HOME PHONE WAS SHUT OFF. I HAVE NEVER IN MY LIFE DEALT WITH SOMETHING SUCH AS THIS. I WILL BE CALLING CORPORATE TOMORROW. THAT SHOULD BE AN EVEN BIGGER FIASCO. FREAKIN RIDICULOUS.

I got my new device attachement for my line phone 3/11/11, I still cannot call out or receive calls,I have been to Verizon On Stone Dr., Kingsport, TN, and still no phone, what do I do when I get a bill for NO SERVIDE, edimurphy43@hughes.com Phone (cell) 831-455-6697 Please give me your help

I have been a verizon business customer for quite sometime and was happy with my land line business account until I moved my service next door . I added internet what a mistake !!!!!!!!!!!!!!!!!! months of calls with lots of [sorry i cant help you]and [sorry let me] still calling still not resolved I'm done I'M GOING TO [COX] VERIZON IS GOING DOWN THE POOPER NO ONE WILL HAVE VERIZON SOON EVERYONE LEAVING !!!!!!!!!!!!!!!!!! VERIZON SOON WILL BE DONE NOBODY WILL WANT THEM WORD IS GETTING OUT VERIZON IS A BIG JOKE SIGNING OFF NOW. NOT SAYING SINCERELY SAYING GOOOOOODBYE FOR GOOD. THANKS BUT NO THANKS P.S 1 STAR IS TO HIGH OF RATING YOU GUYS NEED TO ADD NEGATIVE STARS IF YOU WANT TRUE RATING I GIVE YOU NEGATIVE 10

I have NEVER, NEVER seen such poor customer service in my life. I have spent hours upon hours trying ti resolve a problem created by fios to no avail. And it is obvious they don't want to deal with customers because they hide their corporate head quarters phone numbers. I was told over the phone that they would give me an address because everyone has to go through a "PROCESS" by first writing a letter! This is the worst company in the world.

My name is Miguel Alvares, I live in Springfield Virginia, I signed up for a one year contract with verizon Fios and phone on March 10, 2010. I've never used my house fone since everyone in my family has a cell phone. On January 5th i realized that i have no dial tone on my phone and called it in. Basically they told me that they will look into it and will refund some of my money since i never used my phone line. It is April 5th 2011 n i called in to figure out when i was getting a refund and they told me that i wasnt getting a refund because whoever handled my case didnt bother to write it down, on top of that i was just informed that they have signed me up to a 2 year contract instead of a one year as i requested when i first called, march 5 2010. Customer representative Jason Hoose, from virginia refused to help me any further as he saw that i had no way out. I've been paying every month for a service i never received. Im really upset and cant cancel my service since if i do i would be charged 180 for cancelling it. I feel like ive already paid for that from day one. I feel robbed and completely dissapointed in the customer service ive received.

i have never in my life seen worse customer service all the way to hiding behind an answering machine at your corporate office.You people are dispicable and deserve a class action suit! it started out by being told i could get your service with windows 98 then when it didnt work and i bought a new pc i was promised the same deal. That didnt happen so i sat for about 4 hours on the phone waiting and fighting with your reps who couldnt care less.then when i stopped my home phone service the service stopped working altogether and while i needed it deperately to talk to doctors and lawyers i could not use it,meanwhile on my verizon cell phone to verizon internet 800# i was charged they would not credit me and finally when i tried to pay both the cell and internet with 1 check,held my check,would not apply it properly,disconnected my cell and told me to go to a local store.when i did the Jerk there opened the store late and refused to help me because i wouldnt use my ssid# although i had a pin # setup.he demanded i leave the store and CALLED THE POLICE ON ME!!!!then after that was resolved because i was bound by contract and couldnt leave i tried to pot my cell# to my home phone so the doctors and lawyers would still have my #s.they shut my service off completely! i was on the phone for 3 WHOLE DAYS!I was tranferred hung up on and lied too!Finally in the end i was promised my cell bill would disappear by the so called escalation dept.after recieving a bill spent another 4 hrs on the phone they refused to credit me.I hope you all get what you deserve at verizon!taking money for this kind of service is criminal!see you at the class action suit!!!!

East Bay Residents for Responsible Antenna Placement Oakland, CA notowersplease@gmail.com March 26, 2011 Dear Mr.Seidenberg, We are writing to express our collective concern about – and objection to – the planned installation of Verizon’s cell antennas on the roof of the building at 1001 42nd Street in Oakland, directly across the street from the North Oakland Community Charter School (NOCCS), and equally close to residences in the other three directions. As an organization of NOCCS parents and neighborhood residents, some of us wrote to you earlier as individuals and we appreciate your communicating your willingness to reconsider the location. Now we hope that expressing ourselves collectively will underscore our high level of concern to you. Last November, we created and circulated the attached petition to oppose the antennas, and collected 190 signatures from neighbors and parents. In January the NOCCS board of directors approved a resolution to oppose installation of cell antennas so near the school. You may also be aware that we have publicly spoken out at Oakland and Emeryville city council meetings, met with the building owner, city council members and planning staff, and held two rallies and a march to protest the antennas. The San Francisco Chronicle, KTVU TV, NBC TV, Oakland Local, KQED & KPFA public radio stations, the East Bay Express, and other media outlets have covered these actions. We appreciate your recent willingness to consider an alternative (perhaps better) site for your telecom facility, particularly those that stand at least 1500 feet from any school and residences. Verizon subscribers in the neighborhood and at NOCCS have not had problems with signal strength, yet we’ve heard you have reported that a service gap exists in the area. We have identified some possible new sites for Verizon to install the proposed antennas, and we understand you have rejected many of them. We ask you to consider other sites in the interest of protecting the health and safety of children, teachers, and neighbors in the area. However, if the antennas are installed, we have already hired our own, independent contractor to conduct EMF measurements, and he’ll take baseline measurements soon. Furthermore, an epidemiologist is currently designing and conducting a longitudinal health study to determine the potential health effects of the antennas on the children and staff at the school and the neighbors near the 1001 42nd Street building. While we fully understand the limitations of the outdated 1996 Telecommunications Act, neighbors and the school community are concerned about the growing body of evidence showing the potential for harm caused by increased EMF radiation levels. We just want to protect the health of our students and staff at NOCCS, and those who live in the neighborhood, and we want the school, to remain as good, as wholesome, and as desirable as it currently is. The school has had full enrollment since it was started over 10 years ago, and there are clear signs that won’t continue in the long run if the antennas are installed on 42nd Street. As you probably know, with the advent of widespread cell phone usage and the ongoing spread of antenna installations, a ranking system for schools (called BRAG Antenna Ranking) regarding their electromagnetic field (EMF) exposure levels has been set up and is one factor parents can take into consideration when deciding which school their children will attend. We have heard that Verizon claims a strong corporate focus on ethical, social, and environmental business practices. That being so, we hope you’ll make the same choice we would in weighing the value of obtaining the highest cellular signal strength in one limited area against the health and safety of the neighborhood occupants who precede your company’s presence there; the children most of all. Please respond to this letter at our group’s email address: notowersplease@gmail.com, or you can call our representatives identified as the signators to this letter. Sincerely, Dennis Rowcliffe, representative Eurydice Thomas, representative (510) 638-8904 (510) 593-8528 East Bay Residents for Responsible Antenna Placement  cc: Mr. Ivan Seidenberg, Chief Executive Officer, Verizon Communications Corporate Governance and Policy Committee, Verizon Communications Sandra O. Moose, Chairperson Richard L. Carrión Donald T. Nicolaisen Hugh B. Price Rodney E. Slater John W. Snow Board of Directors, North Oakland Community Charter School Ms. Jane Brunner, City Councilmember, Oakland, District 1 Ms. Jean Quan, Mayor, Oakland Mr. Larry Reid, City Council President, Oakland Ms. Nora Davis, Mayor, Emeryville Ms. Jennifer West, Vice Mayor, Emeryville Mr. Terry McGrath, McGrath Properties Dianne Feinstein, U.S. Senator of California Barbara Boxer, U.S. Senator of California Barbara Lee, Congressional Representative, 9th District, California Governor Jerry Brown Sandre R. Swanson, California Assemblymember, District 16 Daniel Hauck, Michael Tsang, Bloomberg News Jill Tucker, San Francisco Chronicle Sean Maher, Oakland Tribune Cecily Burt, Oakland Tribune 2

I start Verizon service last year everything was fine until December after I got my bill more then what I usually I called and the representative was not very helpful didn’t want to give my credit for the service that was already cancel I told him that we don’t know about that extra service I have two and half years old daughter she might have done something if you think that was our mistake but my husband called and cancel before so we should not be getting charge for that month and I don’t mind paying for previous month but you see notes your representative cancel my service. Then for couple of weeks I didn’t have internet and TV but phone was working. Nobody know what are they doing first they order new service which I didn’t need because I had equipment and everything but how Dum cam these people be that nobody understand how to fix the problem . In January I paid $221.00 then on February was $ 67.28 because I didn’t have that service for few weeks and I paid. Then again I got the bill for $213.00 I called talked to supervisor she said that she will fix everything but I had to pay $121.00 and I told her can you make sure next month my bill goes back to what I should have but no I guess it’s very hard for Verizon to handle one client. Now again got my bill $134.00 now they are telling me that extra amount is previous balance which doesn’t make sense to me because when the supervisor asked me to pay $121.00 said now on your bill will go back to normal then what is so hard that these Dum people don’t understand . I am very upset I would like somebody to resolve this issue now or else I will take further action I am very frustrated with Verizon

VERIZON is horrible! Advise all of your friends to NEVER use this company! I disconnected service December 15, 2010 and was owed back a balance of $71.39. I received 5-8 statements about my account and then was billed for about $8. I payed the bill only to have it mailed back the next week with the same bill charging me for the $8 again! Then, to top it off, they refuse to pay me my credit balance of $71.39! I have called over 20 times since I canceled this account and have had the worst experiences and the rudest customer service. Its so disappointing, whenever I call and I am pleasant the agent gives me an attitude! I feel I have to be rude and short to them, this is no way to run a business! $71.39 is nothing to a billion dollar company like them. Now they tell me it must be my postal system or lost in the mail. Funny because all my bills found there way to me quite easy. NEVER use VERIZON for anything!

Well i see that i am not alone when it comes to getting SCREWED by Verizon.I have had nothing but problems with these people,I had my services shut off or interupted twice for what ever reason i have no clue and then had my sevices turned back on after calling them to find out why and no one there could explain it.This is sad because all i have with these people is PHONE and INTERNET and they can't even get that right.And now due to their failure to stand behind their EMPLOYEE'S over their mistake and over a bill dispute that their empoyee's made now i am getting SCREWED out of $300.00 dollars or i go to collections as i was told by customer service.YOU PEOPLE(VERIZON) DO NOT CARE ABOUT DOING THE RIGHT THING,IT IS ALL ABOUT THE MIGHTY DOLLAR AND KEEPING YOUR WALLETS FAT.MAYBE SOME DAY YOU WILL GIVE A DAMN ABOUT YOUR CUSOMERS AFTER ALL WE MAKE YOU WHO YOU ARE AND I WOULD LIKE TO THINK THAT YOU COULD BE MORE HONEST IN THE WAY YOUR COMPANY CONDUCTS IT'S BUISNESS.

i am informing you right now that if you do not call my brother edward hatfield and resolve his problem in 48hrs i have connectipons at fox news that i would be happy to call and open up an investigation into why your corporation told him one thing did another and burned him and you new about it and are allowing him to be charged unfairly after three phone calls.just because you are verizion does not mean you can push around the little guys

The relationship I have with this company can be described in one word: NIGHTMARISH For the fifth time in 3 months, my cell phone service for myself and for my family, who are all on the same wireless plan, has been suspended due to 'non-payment'. The reason it is unpaid is because our phone bill is almost a thousand dollars, and nobody who works for this company seems to be competent enough to tell us why. The first month month, our bill skyrocketed to extreme amounts due to either a technical error, or a misunderstanding. We resolved the issue, set up an allowance on each phone to assure it wouldn't happen again, and everything was fine... for a few weeks. Then it happened again. And again. And again. We were told that our service would be returned each time, and that the problem would be fixed. My grandmother has been told several times that someone would call her back to resolve the issue and to figure out the problem. It's been 2 months. Still waiting on that call Saymone, Linda, and Lewis! Though our service was returned to normal, our bill still states that we owe 600, 700, and at one point 982 dollars. And the icing on the cake? They expect me to pay 15 dollars to turn each phone back on! AN 60 ADDITIONAL DOLLARS! And what good is an iced cake without a cherry on top? About as worthless as this financial services hotline I keep dialing! When you have a suspended account, it is nearly IMPOSSIBLE to get a living human being on the phone. The answering machine sends you around in circles, telling you to either make a payment or hang up. I spent 4 hours trying to get in contact with someone that wasn't a voice recording. Even calling different branches in hopes of being transferred are in vain; the moment you enter your telephone number, you're doomed to listen to a condescending female voice alert you to your ever-growing bill. My entire experience with Verizon Wireless has been a raging vortex of misery. I've been lied to, cheated out of money, and have had to put up with zero reception in my own home for over five years. The only reason I've stuck with Verizon for this long was because my area had no other options. But since I found out that they will let me keep my current phone AND phone number, for no additional charges, AT&T will have a new customer tomorrow morning. And you dare to call yourselves the best network in America? Keep dreaming.

I HATE YOU VERIZON YOU PHONES ARE CRAP UR SERVICE IS CRAP AND ITS COSTS ME $$290.00 TO CANCELL MY DAMN SERVICE.... YOU PEOPLE DONT EVEN MAKE MY CELL PHONE AND YOU WANT TO GIVE ME A "REPLACEMENT" SO A SHITTIER ONE THAT I GOT THE FIRST TIME,..... NO THANKS.. ILL WAIT TILL OCTOBER TO CANCELL MY PHONE THANKS FOR NOTHING YOUR WHOLE COMPANY SUCKS .

In the year 2011, Verizon has left me without a landline and internet for 11 days in the month of March. Totally crippling my productivity. I am so sick of unqualified, braincell dead personnel. They lie when they do not know or accidentially hang up on you. Each time I call no one will read the previous note on my account. I have called at least 20 times and 20 times I have to not only stated issue of no service, but give the trouble as was stated to me from the previous calls. Each technical person that come to my house does not know what was done previous. I think everyone should find other service providers. A letter with more specifics will executed submitted to the corporate office. MY RATING FOR SERVICES IS LESS THAN 1! D.R.Morris 410.655.1009 an inoperative number! no interent. currently using public computer!

you lets us down by telling complete wireless from clevelend ohio is very disappointed because we lost our business because of you. thanks for ruining our life... from ken johnson daughter\ if anything anyone who liked complete wireless please email northranger2012@aol.com our locations mentor ave ohio mentor mall pramatown mall great northern mall

I am currently unemployeed and have been for a very long while. I have been struggling to juggle payments but seem to do ok. I have been a loyal Verizon customer for years. I Refuse to change to anyone else - not sure why since they just got my dead aunt of 7 yrs off of my bill. I currently am very unhappy with their service as well as to those who answer the phones. I recently returned all of my equipment to them last week. They received the box and only logged in one piece of equipment and now they are holding me hostage by turning off my television and internet service until I pay them $1,000 plus for a piece of equipment that should have been logged in with the other one on 3/18. I called them yesterday, late - finally getting to Tech Support who told me to contact the entertainment department. While they were transferring me they sent me BACK to the first voice messaging system. I was cut off. Tried to call in several times could not get in -4:57 p.m. Lately I have been bounced around to the same department for about an hour each time I call because no one knows what they are doing. I am in an unfortunate situation right now because I am tied into this contact with Direct TV and I like them but I will leave Verizon as soon as I can. I am totally dissapointed with them at this point and no one care - its policy..

To make a long story short, my bills continue to be extremely high. These escalating bills left me no option but to disconnect my cable and internet services. On December 15, 2010, I contacted customer service about disconnecting the internet and then the cable service on December 20, 2010. Both cable and internet services were disconnected the day of the request. Now, according to customer service, because the technician did not disconnect the service from the outside of the home and I am still being charged for these services. They are willing to pro-rate my bill for the internet service from 12/20 and pro-rate the cable from 1/4 because they did not receive the equipment until 1/20. Well, it took weeks for customer services to send the packaging but the service for both had already been disconnected the day of the request. If my services was disconnected the same day from inside my home, it doesn’t make sense that the services was not disconnected from outside the home? That is a Verizon issue not mine. Someone in the Customer Service dropped the ball. This seems a bit suspect and not very good business like. After numerous calls to the Billing Office, I was transferred to the Claims Department who was helpful and stated they would issue a credit of $255.37 and apologized for any inconvenience this has caused me. However, that was over two-months ago and the credit still has not been approved or applied to my account. My current bill is $444.41. Yet again, I spoke with the Billing Office and this time I was told that of the $444.41 I am only entitled to $154.78 and that the $255.37 credit claim was issued by the Claims Department and that I needed to work that out with them. Again, I am getting the run-around. Still I don’t feel that anything has been resolved with Verizon. This doesn’t make any sense. Verizon wants to get paid and I want the credit that is due to me. I’ll be happy to pay the balance but am feeling that I am getting the short in of the stick here. It is my hope that you can perhaps provide some assistance with this situation or direct me to the person who can. I would prefer to have a name and mailing address, if possible.

World's worst phone company no service the CEO and all corporate officials should be fired immediately and all stock options cancelled. Customer service s non-existent--I realy do not know how I ever was able to order fios -- it sucks. Today just to test I left my phone on speaker 6 hours an nobody ever came close to answering it. I memorized the "all of our representatives are busy" line.

I am hoping that someone who can help me will read this. I cannot understand why a family just a few miles outside of town cannot get DSL service. There is no reason in this day and age that every American, especially those serving in the Armed Forces, should not be able to get reliable internet access. I would be glad to help pay for any additional lines needed, so long as it's not outrageous. My husband will be deploying to Afghanistan soon and having unreliable Satellite internet only complicates the little time that we will have to communicate. Please help me find a solution to our lack of adequate internet available in the North Country of NY. Sincerely Amanda Kingsbury Please contact me at clouds31@hotmail.com, I would appreciate any assistance.