Verizon Corporate Office & Headquarters

I have been a customer of Verizon since 1990. When I got married moved out of my parents house I gave my mom my number that I had under Verizon. Now they have me listed as an established customer since 2003, really not adding up to me. Anyways, everysince they changed over things have gotten worst with the company, I have been receiving hidden charges on my bill, terrible customer service reps ( that don't notate the system correctly by the notes that I speak with them on. They consistantly try to get me to purchase more bundle packages from them without even trying to correct the problem at hand. I would very hard and I don't intend to give my money away for the fun of it. I think that they should reavalate their structure and they way they handle their customers. Perhaps they need to train the individiuals that work for them persisley. I really don't have a need for a ton of channels in my home if they are not going to be used. I only watch LMS, Soap Net, my son watches the cartoon channel and my daugther only gets on the enternet. Who come they keep billing me for HBO/Cinemax/ and the movie channel. I only asked for the movie channel. I am like so upset with Verizon and they no nonsense buisness behavior. This types of matters need to be reported to the BBB perhaps they could put a stop to the consumer getting ripped off like this. I know there is someone/something out their that can help.

Without a doubt Verizon is the worse service provider that I have ever dealt with. I lose service ever 4-5 months. They make appointments then never call or show up. Customers should file complaints with their Public Service Commission EVERY time that they have a problem.

You offered a new product, verizon connect. However you did not train any of the employees I spoke to after accepting your service. The number 1 problem is the 8 rued people I had to talk to before someone listened. I was told there was no such product, hung up on and just treated like dirt. They disconected my internet service for non payment. I was told to pay the bill they sent and the adjustment would be made next month. Your people did not advise us (ages 72 & 77) that we would lose the reverse 911 - we would lose our fax machine, our internet would increase $25. because we no longer had a land line and last of all the ability to get movies from our TV satalite provider. What a mess this company has become. OMG Why should the public be subjected to this type of treatment. As soon as I can I will look for an alternative service. After 50 years as an AT&T and Verizon Customer

My son has been trying for weeks to get a payment history from Verizon because he is trying to buy a home and needs it for credit purposes. This has been a nightmare. No one can seem to be able to fax a simple request and the only people you can talk to are in the call center. I ask for a phone number for the corporate headquarters and was told they don't have a number. As soon as our contracts are up we are moving our service. What kind of customer service care do you have??????

Your customer service stinks. I tried to call the corporate office to find out if someone could send me a payment history because I am trying to buy a home and need it for my lender to process the loan. You have to leave a message, can't even get a real human being. The call center is no help because they don't even have the ability to fax or e-mail you a payment record. Soon as our contracts are up I will be changing my service. Thanks Verizon for all your help in getting my loan denied.

Manchester, Maryland 21102 still can't have Verizon Internet and I'm tired of contacting my local Verizon Office and it's only less than 1 mile from my home. Seriously when will you people think about us??

Is there updated version of iphone 4 comming out in April?

I have heard talks of a newer updated version of the now,(verizon iphone 4)comming out in April!! Is there any truth to the rummor? Modman78@hotmail.com

I just had FIOS installed on my phones and internet. I have now had a serviceman out 4 times and I still have so much static on my phones it is unreal! I had heard FIOS was the top-of-the-line as far as clarity goes...NOT SO! I don't know what to do now! At first, they ran my phone lines through my Comcast lines and fouled up my television reception. They undid that and now that is repaired. They told me to get rid of my phones that they were old. I did, bought brand new phones and still have the static issue. I was told this was a Verizon area problem. When I asked when it would be fixed I did not get an answer...WHAT TYPE OF SERVICE IS THIS?..WHY SHOULD I PAY MY BILL when I don't have decent phone service! The static after the rain yesterday could be heard clear across the room...SOMETHING IS DEFINITELY WRONG! PLEASE HELP ME!!!!! Susan Ritchie parish@stmaryspiscataway.org (301) 645-6409 H (301) 292-0527 W

I will discrebe Verizon very simple sinece they are SO BIG................. they do not CARE any more about CUSTUMER SERVICE after almost 25 years I will go to ATT

in the begining Verizon services was to me superior to all other carriers , i had some and the experience was horrible , reason i chose Verizon in the first place for its excellent customer service. however lately its not the company i chose in the past , i have TV ,internet , cell phone and phone service , with Verizon . the problem here is , my cell phone service . recently i paid my cell phone bill in full . march cell phone bill happen to be $708 !!!! what ???? i never had a bill that high , in my life . now the upset part that has me pondering if i'm with a superior company now at all !! even customer service has become incompetent , not returning cvalls to me as they promise . yes i called customer service spoke to a young girl , ask her about my bill , she tried to validate it by over minutes charges , i told her i have unlimited minutes and data , she said i have to talk to my supervisor , hold on , i did !! she came back on the phone and said they have to look over my account and find out what's wrong i'll call you back imdediately afterward , never got that call. how is it possible for a company to change so trasticly in their service to its customers valued ones who trusted them explicitly with their money , and business ,?? i have a family plan with me and my son , that was 700 minutes , we never went over minutes , if anything we had minutes left over, out of the blue i was going over minutes each month and being chagered , reson my bills were so high from $189 to $438 , that ridiculous . and i get on the phone they adjust my bill , with little money but i still paid $400 . until kerrie i'll never forget her name , suggested i change my plan to unlimited minutes and data so i would never go over minutes again. i did that because she was so compassionate , that the type of people Verizon needs working for them, not the other idiots who don't have a clue , what's going on with your bill each month. how is it one person out of 100s , car the others are mindless ??? i chose Verizon mainly because of the expert service i recieved , lately i'm about to change to another carrier if this mess isn't straighter out , i mean for good and get my bills back to where they make common sense !! its like a rollercoaster ride each month fluxuating bills changing drasticly each month doesn't make sense to me at all when in the past i knew what my bills would be like . plus this billing cycle thing is a scam , for added charges to your bill , didn't even get my billing cycle right took months , and those little bills they said you pay !! never happen one big giant bill is what you pay " ALWAYS READ THE FINE PRINT " what they don't want you to read . Verizon don;t be like these other companies ,thaat rip off their customers with promises they never keep , get back to the Verizon i know and love thier superior service and above board expert people working for them , if not , i have no other choice in the matter then to go elsewhere to fine such a service i'm so use to .

For the past 4 hours I have had nothing but a runaround trying to talk to the billing department about my bill. I have been given seven different number to call two of which had a recording and not in service. The others had me key in information then I was told I had to call another number. I have service on my bill that I did not authorize and I am trying to get it removed and place some type of block s this does not happen again. This is the most stupid way of any company doing business with customers. I am going to cancel my service and get in contact with another company that treats it's customers with some respect. I know that no one will ever read this but I just had to say how I felt about this matter in hoping that at least one person will see it and not sign up with a company that has no respect for customers rights and wishes

For the past 2 weeks I went through a nightmare with verizon services and have come to the conclusion that opaqueness and complete lack of customer concern are at the bottom of any communication with them. The only part of Verizon I exclude from this assessment is its wireless service. It started with my attempt to order Verizon's FIOS service. The advertised deal of $99.99 (why not say $100.- that one penny is such an old trick) turned out to be - at least - only a half truth. My projected first bill exceeded $200.00. When asked for explanations they came back so jumbled and unsatisfactory - they might have been given in Chinese. I decided to cancel the pending order immediately! As a customer of Comcast for our TV services I turned to them and received an offer that actually will save me money by adding my phone service to the contract with them. The process of releasing the phone line from Verizon to Comcast was and is simply a nightmare making one ready for entry in a mental institution. It takes up to half an hour to get a live person at Verizon - everything is handled by these endless menues that mostly don't cover the question one has to ask. If one reaches eventually a live person he/she is often not knowledgable or is giving 'confusing' information if not downright lies. It became obvious that Verizon put every obstacle in the way for release of the phone line to Comcast. Comcast has its own problems with customer relations and between the 2 companies one felt being handled like a ping-pong ball. However, one does get to a "person" at Comcast easier and more immediate. Maybe it would improve Verizon's services if a few more operatives would be hired to establish "contact" with the customer and a training course put into operation that would teach these operatives to give clear and transparent information.

The customer service with Verizon is horrible. They are rude and very shady people. I called the corporate office to find out the complaint number, and the secretary was probably the rudest person I have ever come into contact with. I asked her name and she said "Not going to happen!" I asked again and she said "no way!" Then I asked for the complaint number again, and she said "I deserve having the problems I am having with verizon and hung up!

I am writing because of the horrific experience I have had with every department of Verizon since switching over to your FIOS service. Today has been my final breaking point with Verizon and I will soon be severing my relationship with your company permenantly. I have been a customer for over a decade and for the last two years, have been lied to, provided horrible customer and technical assistance and service and have found that Verizon can and will railroad their customers and further, refuse to right your wrongs. It’s been my experience that Verizon sales people will say or do anything to get your business. Then, once the customer realizes the problems and diagnoses the billing errors, it escalates into problems that are not only time consuming to remedy, (that’s if you ever get a remedy) but also frustrates the customer often to the point of making a person physically ill and reduced to tears. I could write a book about my experience with Verizon since I switched over to your FIOS. From one lie to the next, one mistake to the next. I think it is Verizon’s joy to wear a person out by methods of confusion and power and lies. There is never an honest attempt to make it right, only script read “apologies” that do nothing to make a customer feel like Verizon is willing to do the right thing. Shame on Verizon.

Veerizion treats prepay customers like crap ! Lies. After lies. All they do is pass the buck they don't stAnd behind there products I'm glad I switched!!!! Screw u verizion

God Bless Verizon for considering building & expanding their business here in Laramie Wyoming. -Greg Stouffer, Laramie, Wyoming

your service stinks, the customer service stinks. verizon lies to their customers. they put you on hold forever and thay keep transferring calls and you get a differnt story everytime.

Im verry unhappy with how verizon treats their customers new and old. im a new customer and have had NOTHING but a bad taste of verizon since day one. my day i sighned a contract with verizon for cell phones i had been billed each month for having a number that was for a city i didnt live in. The city is 40 min away how is that costing verizon more money they feel that i should pay for it. Sprint never did this to me. 2 months into my plan 1 of the 2 phones broke and i went through all the hoops and got a refurbished phone with only a 90 day warantyr. tell me how that works my new phone should have 1year and i should get the remaining 10months of warranty. well 4 months into my contract the other phone malfuntions and i repeated the same thing for the first phone. so in 4months im using refurbished phones with 90 day warranty and still getting billed extra for using numbers for a city i dont reside in. Then once i feel things were smoothing out my second phone that i replaced after the first phone does the same exact issue and im with out a phone again and im only 7 months into my contract with Verizon. i get told my replacement phone is out of warranty and im stuck with with a broken phone. im am so furious with how verizon has treated me as a first time ever customer. After fighting tooth and nail i finally get them to help me get another REFURBISHED PHONE having this be the third replacement phone sent to me. i even ask if i could get another phone instead of the one im currently using that would be equal in value. i was told i cant due to my contract. So since im stuck with getting a replacement phone i ask about warranty and this is what im told."YOU GET 12 DAYS ONCE YOU RECIEVE THE PHONE" So not only am i getting ripped off on my warranty ill be stuck having to pay for quality issueS that are not MY FAULT. I was told by the sales rep. i would be much happier and pay less by switching. i got the same plan with more minutes for the same price which i was fine untill i was getting fee for this and that wich shot my bill up $40 more that what i was told. i have never had such a problem with companies for anything. im usually pretty satisfied with the service i recieve except when i have dealt with VERIZON. my rating for customer service is poor. Nobody is on the same page they all seem lost when you talk with them and you end up repeating yourself and doing unecessary things, all for them to say oh you do have a problem. Really thats what i called you for in the first place is because i have an issue not because i was bored and wanted to make friends with a company that has screwed me since day one. my question is what has to happen before customers actually get service and quality products they pay their hard earned money for. isnt that what keeps a business is its customers?

OK , ...GETTING SAME RUN A ROUND !!!!!!!!!! AS FOLKS ABOVE !! NO RETURNED CALLS ..A FREAKING PATTERN HERE !!...DO NOT GET VERIZON ... ANGRY USER HERE . .