Verizon Corporate Office & Headquarters

AFTER READING THE ABOVE NOTES TO THE CORPORATE OFFICE OF VERISON... I HAVE DETERMINED THAT THERE IS LITTLE REASON FOR ME TO ADD MY VIEWS. I MUST ADMIT THAT I AGREE WITH THOSE BEFORE ME. THERE ARE SO MANY "CUSTOMER SERVICE" PEOPLE THAT WILL SAY WHATEVER IS NECESSARY TO GET YOU OFF THE PHONE. YES, IT IS TANTAMOUNT TO LYING.... I HAVE FOUND TWO PEOPLE IN THE ORGANIZATION THAT ARE CUSTOMER ORIENTED. ONE SAYING THAT EVEN THEY WERE ASHAMED TO SAY THEY WORKED AT THE SAME COMPANY AS THOSE I HAD SPOKE TO. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE; MORE LIKE WILL STRONGLY SUGGEST THEY USE ANY COMPANY BUT VERIZON...

I am currently on my iPhone with AT&T surfing the web and playing games while on hold with a Verizon rep trying to get my Internet fixed. I have nearly finished a load of laundry and the phone call has lasted an hour now.

I own a business, have used verizon for 20-yrs. Will be switching. I called to speak with someone in reference to charges on my bill. The man acted like I was interrupting him from Thanksgiving dinner. Everytime I call Verizon, its the same kind of tone i get from them. Unreal, these people should be apprecitive they have a JOB. Sherry Cheeseman

Verizon customer service is almost non existant. They give the impression that they wouldn't pee on you if you were laying there infront of them and on fire.

Verizon customer service is almost non existant. They give the impression that they wouldn't pee on you if you were laying there in front of them and on fire.

I would not even give them 1 star...... Verizon has the worst customer service. I have been dealing with a credit issue for over a month. Every person that I have spoke to gives me a different due date, different amount due and a different credit amount. No one seems to resolve any issues. I was told on numerous occasions that they would send it to research and call me back within 48 hours and no one has ever called. The bill shows the credit was given but they have only credited the account a few dollars. I have been on hold this morning for 52 minutes so far and now my husband is calling from his cell phone. How they are able to stay in business is beyond me.

I have been overcharged by verizon for months! Talking to billing or other depts is a joke! no one is listening or acting to fix the problems. My phone gets interrupted every month for nonpayment when I just made a payment. They now say I owe $700 on a $90 a month phone because my "balance"(which is false) is past due. I feel like I am facing a giant. Apparently they are theives and the system is set up for failure to help the customers!!! I PAID MY BILL AND DONT HAVE SERVICE!!!!!

dropped calls for 4 months as many as 13 in one day. had 100s over these months. kept contacting verizon. nobody would call back. finally let out of contract at no penalty. got 1151.00 bill. called customer service ,they said don't worry you owe 0. next bill i owe $521. was told by customer service bill was wrong, you owe nothing. two more bills of charges which they said was taxes. tried to call district manager 3x . he never called back. have made over 20 calls to straighten out. finally called corporate. asked for refund for 100s of dropped calls. said TOO BAD!you had service. we make "NO GUARANTEES" you'll have service inside. verizon customer service and corporate feel they gave me service and there was usage,no matter how bad it was. '

verizon,you CAN'T hear me now. corporate is a Joke. Switch to tin cans and a string.

I'm going to my Congressman because I just read all the above sorry cases of intentional poor service and they sum up what I'm experiencing. There are a lot of FAT CATS running the cable-internet and phone services that need to answer to the people and Congress. I'll find out who wants my VOTE!

Guys there are some things u need to know about Verizon's customer service. First off, Verizon's customer service representatives are not hired by Verizon. They are hired by other companies who provide support for Verizon. Verizon actually doesn't have ANY service reps they hire themselves besides landline maintenance and store clerks. Store clerks work from comission of sales, therefore they will do whatever it takes to make a sale and most of them are clueless and get paid horribly. This alone messes things up a lot. Second of all, the CSR reps you talk to when you call customer support could be from several different locations across the united states. A few companies who do the support are Ryla, Alorica, and numerous other names. These companies actually are the ones who hire the representatives that you call for support. They get trained for like weeks in a classroom (the training is totally worthless and has hardly no bearing on the system and policies that you REALLY have to learn). These companies are always hiring new people so more than likely you are going to get someone who is pretty new and doesn't know much because they weren't trained worth a crap on the system they have to know. Another thing, each department is in a different city. Customer Service is for basic questions, and that is how they are trained. You might get lucky and get a few reps who know what they are talking about. Tech support handles more troubleshooting phone issues and coverages. Financial handles people who need to make payments and are in collection status or non payments. Telesales handles add new lines of service mostly. Whats funny is that the systems the employees use to help customer is really horrible, very hard to use, the information you need is never there, and you have to learn everything on your own for the most part. The supervisors are even dumber than the csr reps most of the time, hence why they are hired/promoted to supervisor right away because they are horrible reps. Another thing is making a change in the system is unbearable and hard to due most of the time. Another thing is the fact that reps have to follow a special call handling policy, how they are suppose to greet, bridge questions, assess questions, make changes, summarize and close the call. Each rep gets rated on every call and can't exceed 7 minutes. If they do or if they transfer you (which rep has no control over if it's not concerning their department), their rep score gets low and they could lose their jobs because of it. If you get the runaround on the phone or if they give you another phone number to call it's because the rep is trying to save his own face. The pay is also horrible. The system you have to use has outdated information and reps are RARELY told when new company policies or products are released, which makes it even harder for reps to stay up to date with information. There is also an after call survey that the rep gets graded upon, and 5 out of 6 times people will rate the rep as a 0 out of 100, giving the rep a bad score therefore possibly losing the job, therefore a decent rep could be let go and new reps are hired all the time, creating a bad mix for customers calling in with reps who don't know what they are doing. You wouldn't understand unless you actually were a rep and 5 out of every 6 calls is because the customer owes 1,000 dollars or something ridiculous and they call and expect the rep to credit back all that money giving the rep bad ratings if they don't, when in reality a rep can only credit up to 50 dollars, anything over 50 dollars it has to be approved by a supervisor, who denies 3 out of every 4 credits over 50 dollars. If the rep says supervisor isn't available it's probably because they aren't , and if they are, they rarely want to jump the gun to help a customer, leaving the representative hanging with the customer trying to give some kind of excuse why their supervisor can't come to the phone to help them. Also, our systems never have corporate or locations and phone numbers to other departments or they are wrong half the time, therefore if you are looking for the corp headquarters to file a complaint u will have to do a google search for it more than likely because the corp office don't want any of the reps having that type of information or giving out information that one of the big heads will actually have to do THEIR job. Maybe this will enlighten you why Verizon's service isn't good.

Their customer service is very bad! They changed my internet speed from 3mb to 1mb without my permision. I tried so many times to download something from internet that had never have problem before, but now I can't do it. I thought there is a problem with my computer and I even consulted with a computer person. Now I just logon my account to pay the bill then I noticed they changed my internet speed. I called and talked to a senior representative but he won't do anything. He told me that because the speed change, I am holding one year contract with them. That is not fair to me as that was their mistake. I have never asked anyone to change my internet speed!!! I want to write a complaint to their headquarters, does anyone know the address or contact information (email or phone#)?

BY FAR THE WORST PHONE COMPANY I HAVE EVER EVER DEALT WITH.. I HAVE BEEN TRYING FOR 4 YEARS OFF AND ON TO HAVE MY HOME PHONE REPAIRED DUE TO STATIC ON THE LINE, AND THE LAST 2 WEEKS I HAVE PUT IN NUMEROUS AMOUNTS OF CALL TO YOUR CENTER AND TO THIS MINUTE MY PHONE IS NOT REPAIRED.. I VISITED WITH A TECHNICIAN ON 31 JAN AT MY RESIDENCE AND HE SAID THAT THE PROBLEM WAS WITH THE JACK IN THE WALL. HE SAID HE WOULD REPAIR THE JACK ON TUESDAY, THEN HE SAID WED, THEN HE SAID THURSDAY,, AND HERE IT IS FRIDAY 04 FEB 11 AND HE STILL HAS NOT FIXED THE PROBLEM NOR RETURNED A CALL.... HE GAVE ME HIS BUSINESS CARD AND SAID HE WAS THERE FOR THE CUSTOMER WHICH WAS OBVIOUSLY A LIE. I WAS ALSO TOLD BY YOUR CALL CENTER THAT ON 31 JAN HE CLOSED THE TICKET AS HAVING REPAIRED THE PROBLEM... I AM TOTALLY BAFFLED AND NOT SURPRISED BY THIS TYPE OF SERVICE... HERE IS HIS INFORMATION AND IT WOULD BE NICE TO HAVE THE CORPORATE OFFICE CONTACT THIS EMPLOYEE AND HAVE HIM RECOUNT THE EVENTS OF THE WEEK. ALSO WHEN CAN I EXPECT A REPAIR.. BETTER YET IT MAY BE JUST EASILY TO CANCEL YOUR LACK OF SERVICE SERVICE... HIS NAME GEORAN TAYLOR, MULTI-MEDIA SERVICE TECHNICIAN, VERIZON CONNECTED SOLUTIONS, 7100 HOLIDAY TYLER ROAD, GLEN DALE, MD 20769, MOBILE 301-452-2285. REGARDS...

ok here is an update for this ordeal. After spending over 6 hours on the phone talking to robots and customer service reps that could take lessons in customer service from Hamas. I appears that They without my knowledge or consent in an effort to keep my service (that I wanted disconnected) created a fictitious account and transferred a balance over to it. It then sat there unattended and neglected and unable to be found by any billing,customer service, or any other person in Verizon without the ability to hack into the dept of defense security systems. For over a year. Then with out sending me any form of bill, notification or any other form of legally required means of notification. Sent me to a collection agency and reported me to the credit agency's. But here is the killer. I hold a hard copy of the "final bill" stating that I owe a balance of .00. After the phone conversation that I had with the 5th supervisor. He said that I would relieve an e-mail stating what I "owed" in a few min. Well I have yet 2 days later to receive anything from them. So it is with great pleasure that i respectfully ask you Mr. CEO to. 1. remove any charges that your company "thinks" I owe. 2.IF THIS IS NOT POSSIBLE. COMPENSATE ME FOR MY TIME EFFORT AND MENTAL STRESS. Here is a break down of YOUR BILL. I'm sure it will be easier to follow than the ones you send to your customers. 6hrs = $1200.00 for phone time spent with rude lying derogatory "customer service people" Mental stress = 1200.00 for the amount of untrained rude excesses of "humans" that I have to go through to get no resolution. $5000.00 for reporting me FALSELY to collection agency's and credit bureau's $1200.00 labor $1200.00 stress $5000.00 fraudulent credit reporting total $7400.00 972-215-8143

in may of last year i called verizon to TRANSFER my account from my old house to my new house. verizon somehow managed to completely mess that up, for some reason verizon cant do that. they have to cancel the old account and open a new one. all went ok untill 2 hours after the install guys left.the syste went down, ok no problem, ill do what i did last time, go online and fix it myself using the on line agent. but what is this, when i log on i am taken to a page for my old address. aha, someone somewhere forgot to reset something. that would explain why 1. verizon decided to bill me at my old account and ake money directy out of my account. 2. verizon probably thought i wouldent notice that and they also decided to bill me at my new address. 3. feeling on a roll verizon then decided that they were going to create a third account and want payment for that. this all happened in may of last year. heres what ranspired. 1. i spent hours and hours on the phone with customer service reps, 75 % of that was on hold. 2. verizon tried to bully me into accepting their claim that i called and cancelled and then in the same convo decided to reorder what i had just cancelled.the facts were ignored by the reps untill i pointed out the facts that proved they were completely wrong.even then i had to make an official complaint threw the state complaints board. 3. when i resolved the problem with the third account,they said they would resolve it, apparently that meant cutting off my whole system. when the tech arrived he said it was cut off because i called and cancelled. no i didnt. i called to have verizon stop billing me for a phantom number. i proved to him that i called about that phantom number and he got on the phone with " someone" and yelled at them that someone screwed up and that i didnt cancel anything. 4. the refund check for billing me mistakenly at my old address was sent to......my old adsdress.....3 times.......so....picture this.....i call, ask where check is, they say they sent it....i ask where.....they tell me my old address.....once maybe.....but three times.......come on. 5. i cant access the web page and still cant.so..........i cant view my bill, i have to wait untill verzon collections call me to ask where there mney is, i say, how much and pay bill. they tll me......go on the web site and see your bill there...you can pay it there too..........so i say to the rep.........here is my log on name and password.........you do it.....oh sir, this bill is paid in full.........i have to point out the obvios to them.......that issue is still not resolved. i still cant get on line and still cant pay my bill..... 6.this is the best.........verizon put me in collections for a bill not paid prior to me opening my account with them.....but there reply is that i live there now.....any one wanna run by me how i am responsible for someone elses bill...........here how about this.....i rented my car to a guy who never paid me......so by verizons thinking i should go after anyone.....so i think verizon should pay this othere guys bill.thats exactly what they are doing to me. 7.the tv is great but the hassle aint worth it.....if it wasnt going to cost me 350 bucks to cancel an attrocious service then i would have by now.....better still i have a better idea.........im gonna stop paying verizon, they will cut me off eventually and take me to court..........i will take over 45 hours of recorded phone convos into court with me. convos like..........let me transfer you sir....beep beep....you have been transferred to a non working verizon number.oh and if i dont win in court.......those convos go viral......any reasonable customer based organisation needs to understand the words customer and perception. i have over 100 friends who have all asked me about fios......not one has transferred after i told them what to expect.thats a lot of customers, at my estimate say of 150 a month, thats 15 grand a month which is 180 grand a year........ this morning i started calling verizon at 10 oclock......it is now 3 and im on my 9th call and ive been on hold for an hour. btw..........if you tell verizon you are recording them......they hang up strait away......why? its not illegal in this state to do that.....they do.......only difference is........my recordings dont embarress me........

Hi, all. I just want to share my WORST NIGHTMARE experiences with Verizon. I am online student and I have recently moved and was seeking for Internet provider. About 3 weeks ago I have ordered Verizon Internet self-installation kit. By the end of my one hour conversation with a rep whom I have provide all my debit card information she thanked me and I remembered that equipment better to be delivered to my work address; that's where I spend the most time of a day. The rep assured me that we don't need to do so because delivery didn't need my signature upon arrival. They charged my card $20 more than they suppose to. Four days later I found a delivery slip from UPS on my front door and it stated that it's a SECOND attempt and they'll try me tomorrow. However, on a back of the slip I found the area where I could just sign and print my name and UPS will leave the package by my door. I did as directed and called UPS. A woman answered me and I told her that this is who I am and that I left the slip on my door and it's signed. She didn't even bother to tell me "OK" or something but the next thing I heard was ( with horrible attitude)" ANYTHING ELSE I CAN HELP YOU WITH"? I said no, since I didn't hear the respond for my first ( and only issue). She hanged up the phone. Sure enough I found another slip by the door that it was a FINAL attempt and they sending package to the sender. I called Verizon and spend an hour and a half ordering another kit. She was friendly, but guess what: one week later I still don't have a package!!!!!! I called Verizon again and do you know what I hear? Take a guess; they never placed my order!!!!!!!!!! Placing another order and of cause, it's another hour on a phone with them. Please, note that all these hours lasting conversations I'm making from my cell phone, which takes out my minutes. Finally, next day I receive my package to my work address and thinking that finally I'll have an Internet. Too early for celebration, I guess. I couldn't install it!!!!!! Another hour on a phone with Verizon and they said that they will send a tech within 24-48 hrs. It was on Thursday. Three days later I called them up and I started screaming at them saying that if someone is not going to show up by my door I'll cancel the whole thing and I'll contact the headquarters. Half an hour later someone knocked on my door and it was a tech from Verizon, who said that my order for technician ( that suppose to be here 24-48 hrs later) was never placed and he just picked up the ticket! Holy-molly!!! And this guy who has fixed the Internet for me. ALMOST THREE WEEKS LATER!!!!!!!!!So, I ask you; how this company survives in this economy? I hope you have learned a lesson from this review and will NOT make the same mistake I made! Be careful and go for anything but Verizon!!!!

Verizon sent me to collection over a .00 balance bill saying I owe $341. I'm currently on the phone with them and have been for the last 4 hours! Any of ya'll into a class action suit? I canceled service because of the price that kept going up. And the billing dept that kept over charging for service. They are trying to charge me for equipment that i turned in to them over a year ago.

I have had the worst problem in getting an issue resolved with my modem on my computer. This is the third modem they have sent out to me this month and i continually have a problem with a connection issue. Customer service, with the exception of one individual has been nothing but ridiculous. I get a different answer for my problem each time with each answer resulting in one thing....NOTHING SOLVED. I called AGAIN last night and once again they said they were going to send ANOTHER modem out. I asked to have someone come out to my home and they said "lets exhaust any other reason for your problem first". Please explain to me how many modems have to be "tried out" to rule out that this is not the issue. Common sense with Verizon isn't so common anymore. Whatever it takes to get this issue resolved I will do it. Time to let the wolves out!!!

I switched to Verizon Phone/Internet Service on December 30, 2010 and was quoted a price of $54.99 a month. I asked the representative if that was the entire amount for the service, excluding taxes and government fees and was told yes, it was. On January 2, 2011, we purchased cell phones, also from Verizon and that's when things started to unravel. On Jan.3rd, 2011 I contacted Verizon again and spoke to a rep., who was very helpful. I informed him of the problem we had after signing up for this new service (lost our phones for 2 days) and he said he would give us credit for that and and when I mentioned we now had Verizon Cell Phones, he said we could save more by signing up for their one bill program and he would take care of that. I informed him we were quoted a price of $54.99 and he said it really should have been $59.99 and that he could only give us an additional credit of $5.00, bringing our monthly cost down to $49.99 or in his words $50.00 per month. That was ok with me. Then our phone bill came in. It was undecipherable and the base monthly charge was $69.99 a month. And although the bottom line charge ended up the same $49.99, I was still ticked off that Verizon didn't honor my original quote. Somehow between my call on the third of Jan. and the 20th, the price went up. Verizon's attitude was basically 'what difference does it make, you're still paying the same.' That's not the point. They should have honored the quoted price and not arbitrarily change it to suit themselves. Thanks for hearing me out. M

Good Morning Verizion: I am happy to say that I an a very happy Verizion customer and have been for going on 18 years. The Fios is especially an enjoyable feature and I plan to be a customer for many years to come; I would not consider anyone else based on continued exceptional customer care and product enjoyment. Last year due to some customer service issues; I was issued a 40 dollar per month credit on my bundled rate; a special that expires on Feb 4th. Several associates have explained that the credit is still being offered but must be approved by someone at the Exe level. I would very much appreciate this offer for another year at the same current rate, If the 40 cannot be offered; I would like to know what special can I have for the next year for my current package which is 35/35 speed and show time. The voice over IP fios package would also be desired if it can be arranged. There are many specials out there but I wuld like the very best one. Have a very blessed day and I look forward to hearing from you. TERRY SESSION 7214 BELMOUNT ROAD ROWLETT TEXAS 75089 972-463-5087