Verizon Corporate Office & Headquarters

ACTIVE DUTY SERVICEMEMBER AND MY FAMILY MOVE FROM NORFOLK TO CHESAPEAKE AND ALL WE ASK FOR WAS A PHONE TRANSFER. ITS HAS BEEN SIX WEEKS AND WE ARE STILL WITHOUT A PHONE FOR OUR HOME. YOU HAVE GIVEN MY WIFE THE AROUND OVER AND OVER AGAIN. THIS IS VERY SAD.

The CEO should hang himself. The only reason I tried to get phone & interent service from this shame of a company is because I moved and my previous residence had fios. These bastards wont let me break away from the at the time, two year mandatory contract. Although just giving up the $200.00 or whatever it is, sounds like a good idea just to be rid of them. Not that the alternatives are any better. I cant even get a UPS tracking number for the modem that now has been deemed "undeliverable" How many countless hours have I spent with C/S giving the same info. e-mail, shipping address, no this is not a new account, no you do not have fios service in my area, no the phone is still not working, etc.

After many hours on phone trying to talk to anyone other than robo girl, I give up. I also will not pay.the phone numbers don't work or hang up on you while on hold. The web address on the bill for contact questions does not work! Overall you can't do anything right, even your complaint resolution number does not work I can't wait an hour at a time for someone to answer only to transfer me to another number that is on hold for 30 minutes + or hangs up

I cant believe how Verizon is running this company there rep are going to take them to the ground they don't care about there job they are rude no wonder they are loosing so many costumer i try to solve an issue and all they could say is i am sorry is that all they teach them they are not solving our problems you guys need to train these rep better or fire the one's that are training them because they are not getting it they are there to solve any problems i was on hold for 45 minutes .

For the second time in less than six months I was without a phone for 5 1/2 days. I will be 84 years old next month and do not think I should be without the ability to contact someone if so needed. However, because I have a cell phone it seems as though Verizon has no interest in getting my phone service up and running any too soon. Also, the ability to speak to a LIVE PERSON is less than satisfactory. I finally did get a live person yesterday (I had been told the phone would be repaired on January 24th and I had to inconvenience someone to come to my home to wait as I had to take my daughter for her Chemo treatment) and was told, no they wouldn't be fixing it until today, January 25th and I didn't have to be at home as they knew it was a short on some line. I was then told any call to my home would be forwarded to my cell. In as much as the person took down the incorrect cell number NO CALLS WERE FORWARDDED. Calls made to my home phone were told that 610-599. . . was not in service. Of course, my cell number is 610-299.. . . I can understand everyone makes a mistake now and then but as far as I'm concerned Verizon doesn't get much right. I have everything with Verizon. My bill is close to $200 a month. Can you give me any GOOD reason why I shouldn't switch to another carrier?

Verizon service is the pits take my advice use someone else for phone and internet.they do not do what they say. This company SUCKS.

I signed up for Verizon FIOS and had a confirmation email sent to me and indicated that I will receive a free boxtop for 12 months. I also had a coupon code sent to me that I will receive $5 off my monthly bill for 24 months. They did not honor any of that even though I sent them the proves. Terrible management, terrible customer service. I will be going back to my previous cable provider after 2 years and will never return!

I thought I would give them a second shot when I hooked up with Direct TV, Bad Idea. My DSL did not work so I called and they sent a tech out who said their competitor cut the line...so he took care of that and left me to my internet which by the way should have been wirless but verizon decided that I was better off in one place. Then the internet was as slow as Dial up and seemed choppy so two days later I called to have the it removed...not a problem and I was told I would not be charged becuase I was still within a time period. the following week while checking my back account I see Verizon and a $68 dollar charge with another charge for $67 pending within the next two weeks. I started taking care of the problem at noon only to transfered into a black void 3 time, hung up on once and told a supervisor was not able to speak with me. I am still looking for a direct answer on how they got my credit card number and it is 2:57 pm and I am still on hold with Verizon trying to take care of all of this. I never want to do business with this company ever again no more chances and if another company is tied directly to them I will not utilize that company either. if there was a zero for the star system that is what they would get...and thats not even beginning to describe how they took advantage of my father with the great VIOS that was another nightmare that he only kept for a month maybe and then had it removed. There still saying that I gave them the credit card number but I didnt why would tech support need my credit card number and that was the first time I called them got disconnected again at 3:31 pm here we go again...

Verizon, Please stop the annoying banner your have coming down of the home page... I have to press "NO Thanks" each time I open the internet or return to the front page. Why does it keep coming up. Please have some respect for the public who pays too much for what we get from you anyway. No thanks means NO. Go away and DO NOT COME BACK! I am seriously considering going elsewhere. Using an internet service should not be such a hassle. When I called to complain about this, the rep said, it is just one of those things every company does. This does not make it right. Try being RIGHT sometimes, not just do what everyone else does.

I have had horrible experiences back to back with Verizon re4sidential. Unfortunately, I was having a family member's service change over at close to the same time. My headache overlapped. Like I needed to endure this misery twice! There should me an option for NO Star for the rating above because this has gone far beyond the "Poor" rating. I'm so frustrated and will face it again tomorrow. Finally, I got my account situated, but my family member's is not situated and Verizon says a tech is coming out and they don't show up nor call. I have called countless times and I experienced a lot of "passing the buck" type responses. And, my family member's order has been cancelled for DSL two times. Dispatch has no idea why other than to let the telephone lines sync. No one told me that after troubleshooting with a tech over the phone. I was assured of a service person coming this past Friday. They didn't show or call, as i have said and the phone lines have been SYNCING for a week and the lights on the modem are still blinking. Tech support via phone has exhausted their options. I was told just to wait and and no one could be sent out until they are sure this won't work, though I was not treated the same way. Someone came out after two days of poor scheduling and so many excuses from business matters to personal. NOT MY PROBLEM As for my family member, it was no easy to have her change her service just to save a little money. In this case, "YOU GET WHAT YOU PAY FOR." Like another victim of poor customer service, I have considered moving over to Comcast too. Cox is very good but not quite in my area. This has been the worse experience I have had with getting absolutely ANY service. BEWARE of deals.....

I will never tell anyone to get any of verizon services, for 2 days I have spoken to 8 people, and their tech. are horrable young and lazy,my mom is pushing 91yrs.of age. one tech. come in on one day leave all his wirer and say to me this job look like its going to be hard,he needed to drill a hole in the floor which was ok because im the owner but his batties needed to be charge , so I said to him not a problem my husband have one ,you can use,well he did not use so that mean he did not do his job right,to make a long story short,we sitting with our doors open waiting for him to come back to tell us something, he's gone ,I call verizon spoke to 4 people that day (1/21/11) the next day a tech.came out, remember this lady is pushing 91 so she just can't run to the door ,the tech. was told by her son in law,my wife in coming, when I came out he pull off and he was upset. I think verizon need to on that show call the UNDERCOVER BOSS I think your tech. need alot more training in coustomer service because right now this is like a nightmare and I think someone in Corp Office really need to look into this and quess what they sending another tech.out sometime today but I have a meeting that I have to cancell because I don't verizon and their tech.being along with my mom.or maybe I just need to call the BBB be cause what you see on TV about Verizon is no ware near the truth.

CEO maybe you need step down not from office but just look down and around,you have a mom and dad who proably have good phone service, help others senios by giving then good quality service.

Hi, I been with Verizon for over 10 years and ever since then my bill is $35.00. Ever since the past 2 years my bill is coming really high because your charging me extra for something I didn't do because I barely use my house phone. I tired to call customer service, but they're not listening to what I have to say I want to know if there are any offices in Philadelphia where i can sit down and talk to a person about my bill because i getting really tired calling every month about my problem and you are not helping!

I PURCHASED A WIRLESS CARD FOR MY NEW COMPUTOR THAT WAS A XMAS GIFT FOR MY GIRL FREND SPENT TOTAL OF 2,300.00 DOLLARS TOTAL AN A TWO YEAR CONTRACT FOR THE WIRE LESS CARD FROM BET BUY COMPUTOR WORKS GREAT THE WIRE LESS CARD IS PETHETIC RIGHT FROM START NOTHING BUT PROBLEMS SLOW DROP INTRERNET LOCK COMPUTOR UP WENT BACK TO BEST BUY THEY SAID ITS THE CARD WHEN TO VERIZON THEY SAID CARDS GOOD FOR OVER A YEAR AN A MONTH IVE PAID MY BILL 69.95 FOR NOTHING BUT A HEAD ACH TRIED TO GET OUT OF THIS PETETIC CONTRACT AN THEY WANT ME TO BY OUT OF IT FOR 200.00 DOLLARS NICE JOB VERIZON IVE WORKED WITH TEC SUPPORT U SENT ME A NEW CARD WORKED THE SAME IM GLAD TO SEE YOU DONT HAVE TO GIVE THE PRODUCT IN YOU SELL AN CAN GET AWAY WITH SEALING PEOPLE MONEY LEGALY WITH NO REPERCUSIONS ITS NICE TO SEE BIG CORPS GET TO DO WHAT THEY WANT THIS HAS BEEN A COSTLY LESSION & I WILL NEVER INDORSE A VERIZON PRODUCT AGAIN I INVITE AN BODY ELSE HAVING THE SAME PROBLEM TO CONTACT ME AT russgarland1960@aol.com I WOULD LIKE TO START A CLASSACTION SUITE TO STOP THESES GUYS FROM DOING BUSSNESS THIS WAY THERE COMING OUT WITH THIS FOUR G CRAP NOW TALKING TO THERE SALES PEOPLE THERE SELLING IT BUT NO PROMISS IT WILL WORK ANY BETTER THANKS VERIZON FOR ALL YOUR GREAT SERVICE.OH YA BY THE WAY ONE IMPORTANT PART MY GIRL FREIND HAD TO DROP HER CLASS AT MACOMB BECAUSE OF THIS PROBLEM IT JUST PLAIN DONT WORK.

I just renewed my contract for a quoted price and Verizon refuses to honor it. The sales guy lied about the services that I would get for the price. Verizon is a joke and their billing is a joke. They have committed fraud.

After 69 minutes on the phone with "tech support" my VZ wireless card is STILL not working.. I asked for a supervisor ...got William.. Said since an hour of my time is valuable verizon should give me a discount on billing or something to recompense me especially since it was wasted hours...he was snooty and said if I hung up now I would not waste any more of my time..verzion did not care if they lost me as a customer....they couldn't give me discounts when they messed up and cost me hours..nice William nice.. and nice to the two other techs who couldn't fix the problem but wasted my time....1 hour ...no internet connection (the problem is on their side) and no customer service...

I have 18 months until freedom: My Verizon contract expires at this time. A live customer service rep may be reached easily to upgrade or buy new lines. Receiving an answer about billing issues from a person requires step after frustrating step. As a customer, it should be quick and easy to contact Verizon. Sue

Verizon you continually amaze me on how hard you work to be the worst carrier ever! To start your customer reps are ignorant, rude and imcompetent! Why is it that they cannot explain the charges on my monthly bill? Even your supervisors admitted to me that they lack knowledge about billing! I have been a customer for 6 years and yet you treat me like trash! You will never be the wondeful company Alltel was! They treated customers with respect and they cared about customer service! I just today heard one of your reps tell a customer they had to pay the m***** f****** bill! I will no longer be a customer! I will continue to advise everyone to go elsewhere even for their business needs! You don't deserve even a single *!

I have been a loyal customer of the Verizon brand since May 1987. I have maintained the same telephone number, at the same address since that date. Over the years I have enjoyed superior service and customer support. I also chose Verizon as my internet service provider, despite many less expensive options. Since 1994 I have relied on the expertise, and patience, of the technical support division to guide me through my initiation into the world wide web. Some things are priceless depending on one’s perspective. I have retained Verizon as my communications provider through twenty-odd years of name changes, power outages, frayed lines, and weak web connections. The online billing features were a disaster, and many of the applications were outdated and inefficient. Certainly the cost of doing business with Verizon has increased exponentially while competitors spring up all around offering more for less. In 2009, I asked to have my service temporarily suspended while I was away on a teachers’ retreat. Upon my return, I discovered that my service had been terminated. It became clear that my account had been charged for the entire period that I was away. I attempted to resolve this matter several times, but was unable to convince Customer Service that I was entitled to a reduction in my account balance and the reactivation of my service.

dear sir or madam my name is matthew i am at 215 675 0167 i have had a problem 3 times with verion i am blind an your reps keep wanting me to read the last 3 number on my bill i keep telling them i am blind i can not see it i been transfer from bill ot 411 to fiberoptics to copper to try to get a bill paid you do not want your money i just want to kix your mix up but i give up i tell the puc an fcc at the next hearing why i can not read you my billmy SEEING DOG an maybe you will under stand why i can not read my bill to you i will tell every 1 from nj to calf an canda i would say thank you but i not an you did not meet my goals