Verizon Corporate Office & Headquarters

In a world of communication and demand for customer support from a company like Verizon it is most important. I made a decision to change service in moving to a new community and setup a time to have an install of fios, phone, and tv. I have no problem with a cancellation but to not communicate that the appointment was cancelled is just not good service. After missing the appointment by 6 hours and calling to find out what was the problem is. I found that the appointment had been cancelled on Friday the 13th, (bad choice on my part for the date of install). When I asked why I was not informed, the rep said she didn't know. Another appointment is scheduled for Tuesday, but it is unsure if porting the number will occur and they will try again for Tuesday. Excuse me, either it can be done or not, we are not talking about a ma and pa company. I'm told I will get a call on Monday if it will occur or not. Maybe I should stay with Brighthouse and know I'll have good support.

On April 28th, we had Verizon install FIOS in our home - the triple package (phone, computer, tv). We decided to leave our long time cable company because bills were just getting too high. Before we signed anything, everyone was so nice to us (isn't that always the way when people want your business). Installation went ok. It was the following day - a Friday - that we noticed the problem. Before we had FIOS installed, we told verizon that we did not want our phone number changed. I have a home business that my family depends on to make ends meet and that we cannot survive without. Well, on that Friday, we discovered that our number was changed. Huge problem for me. My husband called verizon. We were promised that the phone number would be changed back no later than the following Monday (even were promised free movie channels for the month for our trouble - haha, never happened). Monday came and went with the number not changed back. Called again, promised by Wednesday - nothing on Wednesday - called back promised by Friday - (do you see where this is going???), nothing on Friday. I spoke with a Mr. Angus (real name, who knows?) told me all about the problem with "verification", transferred me to an independent company that verifies such requests. No problem, right??? Monday, no change - called back. This time was treated horribly when I asked for a supervisor and left on hold for 45 minutes. Finally, Wednesday, I spoke with a supervisor - Ms. Scott, promising that she would personally handle it. She said that there WAS NO RECORD OF MY CALLS OR REQUESTS in the computer. But she would take care of it. Verizon called me back, once again for the "verification". The man said it was never processed?!?! After all that, STILL NO CHANGE. Ok, here I am, two weeks and one day later .........can anyone guess where I'm at??? No change in phone number. I have lost business, money, new clients as well as old because they can't find me now. Oh, but the one thing I do have is a bill from Verizon asking for $125.31! They did that pretty quick, didn't they. Is there no one out there to help? Is this industry so confident that they have the "little people" under their thumbs that they feel they can do anything they want? Needless to say, we will return to Optimum - yes more money, but for 14 years I never had a problem. I find what we've been through so disappointing and disgusting. Can anyone help?? I don't know, but maybe others will learn from my horrible experience with Verizon and FIOS. Laurall Thompson ldajj1@aol.com

I found a new Verizon phone at Costco. It was an LG Octane. When I went to the Verizon store they wanted to sell me everything with the phone and it would have cost me a lot more. I bought my phone at Costco for about $60.00. Actually it was less because of a Costco rebate. I am very happy with my phone. I did not want the data package as that is another $30.00 a month. This phone allows me to obtain e-mail only if I want to pay an extra $10.00 a month. I don't think we should be forced into buying phones with data packages if we don't want them. By the way your advertisement for Verizon on TV with the young girl and her dad is a classic. I get a smile on my face every single time it comes on. Great ad!!!!

No customer service at all in Dickson Tn

If I could give Verizon a negative rating I would. They have the worse customer service on the planet. Starting with the fact it takes you 15 minutes to get to a human being. Once you get to a live person, they have no clue how to help you so they either put you back on hold or they hang up on you and you have to start all over again.

I have been dealing with the Verizon from hell teck support for the dsl and the land line. They really are a piss poor company. It has been 30 days for the dsl trouble and now I think because of the attorney general bbb complaint and my constant calling I now have no phone service as well. Working with executive appeals has not gotten the trouble corrected and I just received a call from a guy called Dave from customer care who told me is there is still an issue to call him but the phone number he left is constantly busy. I have had piss poor service fro the dsl line and not beside that I have no phone service .the ceo and the boa5rd of director need to get the heads out from there backsides and look into the piss poor customer service. I have written letters to most of them and I will continue to do so until this is corrected or I am ready to file a law suit against them...

Been thru 11 Motorola Droids in less than 6 months.. THIS PHONE IS A POS! and crappy customer service, was just hung up on like not even 10 mins ago. This is the worse customer service ever. my phone is constantly trying to download 17-24 things at one time.. and my battery last not even 5 mins after its taken off the charger... guess what the supervisor told me :( "well I see you have used over 1 gig of data this month and we cant send out a new phone" no shit.. really I am complaining about my phone constantly downloading stuff.. I went into the store and the lady at the front was like we are closing, and there is nothing we can do about it but you can call the 1-800 number.. I am tired of this... I have had droid xs with blown speakers, locking up, running hot, screen going out, the list goes on and on.. I am so tired of this. I just want out of this phone and better yet out of this company.. IF ANYONE I MEAN ANYONE HAS any information for me please call me or text me at 828-974-1847. Thanks

I am appalled by Verizon's new comercial. How dare they have a comercial that talks about the wonderment of having a child. Also mentioning that the child will make eye contact. I have a child with Autism. He is no less of a person because he does not make eye contact! For Shame!

Hello My name is Mr. Marvis Murphy. I have been a verizon wireless customer since 1993. I have called customer service 3 times and your staff has been very rude to me. I also called and spoke with the on line chatt by the name of Tamikia and she's also rude. I am begining to think you all does value me as a customer. Currently my moble number is 615-351-1007 but my phone is broken, I can not get or call any numbers. My home number is 615-860-3038. I am looking forward in talking with management. Thanks Marvis Murphy, BS Nutrition

Verizon President or CEO; How can you say that your company is innovative at all when the call center are so lousy and the people working them have no knowledge of the company and its departments. I am writing this while I am on hold four the 6th time having been switched to a department that cannot help me for that many times. And one operator in the payment center actually hung up when i asked her to hold on for two seconds to switch the phone from one hand to the other. Although I was on hold for 45 min. she could not wait 2 seconds!!!!!!! Then I called back and was on hold for another 15 mins. to be transfered by the man who answered the phone to the payment department which could not access my account because the other guy who switched me still had my account open and all the girl there could suggest was that i call back later!!??!!!! Now i find out that because my phone was shut off due to non payment and then turned back on when i paid it, then when i called to get DSL at what i thought was a good price that a connection fee was added and that the original account was closed and you peoplesent me a refund of 61.00 !!!!!????!!!!!! now i have a connection fee on a phone i have had for 10 years????????? and on top of that i can only make 30 local calls a month, which i was not told about. By the way i cancelled the DSL the day i got the modem cause it didn't work either and the technical department couldn't help and could not speak into the microphone so i had to keep saying" i'm sorry I can't hear you" Finally I just gave up and said never mind I'll go back to my old service, not knowing if anyone even heard me. You should really take the recording off yiur phones that says that the conversations are being recorded for quality assurance because clearly noone is listening to those supposed recordings. Also you shou

I have been a customer through Verizon for many years now. In the last two years i have paid my bill late a few times. the first time i was late i called them to pay the bill. Some guy from billing was very rude and nasty to me. We got into a heated argument over the phone. He told me it was a privilege to have service through Verizon. I can not believe he told me that, this was about two years ago. Well now today on 4/28/11 I had called up the billing department because they would not stop calling my cell phone. I had paid my cell phone bill 10 days late. Even after i had paid my bill they kept calling me. The billing rep. told me that they are aloud to harass their customers even one day after the bill is late. Verizon has the worst customer service i have ever seen. I have talk to many other reps. about other issues and they all tell you something different ever time. Everyone I talk tells my Verizon has the worst customer service and I would have to agree with them. I have read Verizon's mission statement about customer service it is a lie. They need to change their mission statement.

This by far the worse company I have ever dealt with, I spent 9 hours on phone with them today trying to correct or get them to correct an error they admit they made on my phone service by only doing a connection half way. Too bad we have to pay for service even as lousy as it is. I would pay twice as much to any other company if I had that choice here in Southern CA. Employees are rude and could care less. I even called CA PUC today who connected me with an executive VP who was rude, and told me she had five days before she even had to start anything. I said you have had 700 days already and she replied the five days started when I called the PUC. We should have Obama run them for a few months, they might loose some of their high and mighty ways.

Get this, They sent me a refund check (they owe me another) and it bounced! Plus my bank charged me a fee of 12.00 because it bounced WTH?

Why do we all bother! I have been a customer for 10 years or more. Recently had a store (which I have never been to) use another customer's Amex on my acount. They then did it a month later, they now changed my account to come off Bank Of America bill pay. The person now disputes the billing and they threatened to shut off my phones. I have numerous calls, I am told no way to log a complaint other than e-mail. Limited characters so it took 5 e-mails. Was called and left a message with a number and extension. It is automated and extensions are invalid. However their ability to send messages to shut my service off works great. Also there training for the financial services people is fantastic. They are have the same level of service to speak to you like a piece of garbage and not listen.

Hello, Im writing to let you know that this morning Ive received the WORST cust serv. i was yelled at,the lady in collections berated me over not having a piece of info after to explained that i do my billing online.......After she transferred me to a line that wasnt working i called back and a man speaking spanish answered and i told him i didn't speak Spanish he told me to call the fios help # and he gave me a Spanish line.... ( yeah I'm American not Spanish 7am is too early for this ) Im really thinking about just getting rid of my fios services this really is not amusing , I also have cell phones as well that where supposed to be put on the fios bill.. and hasn't been done yet. I also hadn't been told the date of bills was the 4th of every month. which is fine but the reason for my call was the tv was shut off and it showed that i hadn't paid this month or last month ( i paid last month online ) Ive worked retail so I understand having a bad day but i will say Ive never been treated so poorly. And I wouldn't miss my tv. Internet,phone or cell phones.... whats one less bill.... I will also be mailing this letter. And I hope that someone reads this and takes it seriously. I thank you in advanced .

Very simple guys! I have had service with you since 1986. I bet not many people have been so loyal. All I want is to upgrade my Droid to a IPhone and not pay $600.00 for a phone. My contract isn't up for months. If you'd rather loose my home phone bill, my office phone bill and my cell bill you might want to assist me with my request. I am sending you over $700 every month. 804.285.8855

I am a CPA and former BellSouth employee. I went to work at BellSouth at Divestiture and worked heavily on BellSouth Mobility as well as BellSouth's regulated and non-regulated businesses. 1 Star is Poor service, your customer service is worse than Poor, it is non-existent. I am currently in over a 3 week service problem with Verizon and no solution in sight. We use a Verizon aircard to connect our Mac laptops to the internet. We depend on this connection for our business. Recently my wife got a call from a Verizon rep to upgrade to the 4g aircard. BIG MISTAKE. It does not work. We tried two 4g cards and no luck. Have spent hours online with tech support and now have a 3g card back and it does not work. As stated above I have spent hours on the phone with your customer rep/tech people they have been hobbled with the worst guidelines, procedures, tools, training, contact info, and attitude I have ever experienced. PLEASE DO SOMETHING TO CORRECT THIS. I have applauded and recommended Verizon to everyone I know because of the coverage but your customer service is one of the worst I have experienced. When a tech rep tells me they have no way to contact network folks except by email I have to laugh. When I was at BellSouth I could have picked up the phone and called the VP of Network if I had a customer that had a problem. HUGH DIFFERENCE DON"T YOU THINK. Neal Webster (cahabaco@gmail.com)

nearly a year now and still verizon cant fix the problem i inherited because i made the mistake of moving house and trying to take my fios account with me. I CANT PAY MY BILL ON LINE..............WHEN I LOG ON IT TAKES ME TO MY OLD ADDRESS ACCOUNT PAGE. HELLO........A YEAR ALLREADY......... IF YOU CANT FIX THE PROBLEM....IN A TIMELY MANNER...THEN YOU OBVIOUSLY DONT WANT ME TO PAY MY BILL.......... SO NOW I WONT............CUT ME OFF,,,,,,,,LIKE THERE ARNT OTHER PROVIDERS..... THREATEN ME WITH MY CREDIT RATING...........VERIZON..YOU HAVE ALLREADY DONE THAT......REMEMBER THAT ACCOUNT THAT WASNT MINE THAT YOU WANTED ME TO PAY....... WELL I DIDNT PAY...SO YOU REPORTED IT TO CBE.....JUST LIKE I THOUGHT YOU WOULD DO.... SO NOW MY CREDIT HAS TAKEN A HIT BECAUSE I DIDNT PAY SOMEONE ELSES BILL... THIS ONE WILL BE GREAST WHEN IT GETS TO COURT EH,,,,,,,,,MEDIA OUTLETS ARE ALL OVER IT LIKE FLIES ON CRAP,,,,,,,,,ESPECIALLY SEEN AS VERIZON YOU ARE NOT THE ONLY ONES WHO RECORD CONVERSATIONS........

I WAS FORCE TO USE VERIZON BECAUSE OF ALLTEL I THINK IT'S SAD THAT VERIZION TEACH THERE SALEMAN TO BE UNDER HANDED SNEAKY AND GREEDY I HAVE TWO PHONES MY SON'S PHONE BATTERY WOULD NOT STAY CHARGE SO HE TRIED TO BUY ANOTHER BATTERY, THE GUY TELL'S HIM THEY DON'T CARRY THEM ANYMORE OR SOMETHING AND TRICKS HIM INTO BUYING A NEW PHONE AND SIGING A CONTRACT THAT HE WAS NOT EVEN AWARE OF ..NOW HOW SNEAKY IS THAT MY CONTRACT IS UP .....I REALLY THINK VERIZON IS BETTER THAN THAT ...BUT I COULD BE WRONG! IT MAKES ME WONDER IF THE CEO KNOWS WHAT KIND OF PEOPLE HE HAS WORKING FOR HIM, I PERSONALLY FEEL IT'S A LOW DOWN DIRTY SHAME TO TAKE FULL ADVANTAGE OF PEOPLE IT'S WRONG AND GOD DOES NOT LIKE IT!

Dear: verizon customer service On thusday night 04/07/2011 my daughter she accidently have broke her enV3 phone and i have call verizon to place an order for her but they won't be arrive until sat 04/09/2011 that the early they can send out, so i asked them to wait until i call local store she if they have it in stock, that way i can she can have her phone right away, so there are one store located at 3770 w Mcfadden Ave, Santa Ana, CA 92704-1394 tel(714) 775-0600, there represent said they have it in stock and come on down, here iam drove over there,and gets what ofcouse they don't have it in stock, they make mistake,to make it up to me they wiling to offer me overnight shiping if i want it, find my daughter can have her phone back by tomorrow,gets what tomorrow never comes it so sad is it, i called the store and they said they make mistake again, my order won't be arrive until 04/11/2011. I might not be educated man but iam sure what is call honest and truthful,i rather hear them say your order will arrive on 04/11/2011 instead dishonor and cheated me by promise some thing that not happen.i don't know how verizon train their employees to rep for them, but this is inappropriate, the way they treat me, i have trusted verizon so many years and so many years as your cutomer, and today this it how i get in return. I believe verizon is an excellent provider and stronger in network,but i hoping that you will get better employees to reppresent in the future.thankyou for listen to my story phuc huynh (phuynh10@roadrunner.con)