Verizon Corporate Office & Headquarters

When I decided to go with another carrier I had 100.00 left on my plan Verizon refused to refund my money and told me I would just lose it because I decided to change from them. What kind of cramp is that a 100 free dollars for them and my money just gone I don't have money to just give away I work for a living. Thanks alot verizon.

Greetings, Is anyone at Verizon actually reading this? Is Anyone at Verizon aware of the extremely poor quality of service and borderline criminal billing practices they are subjecting their customers to? Recently I requested service for my new shop in Long Island City. After already having a really bad experience with them a couple of years ago, I was looking for any other alternative to them, but there was none and was forced to give them a second chance. Well, not to my surprise, they dropped the ball again, but this time they were even worse. I requested one line, then was told that I needed two lines to run internet, fax, and phone. Then one person came to install, he couldn't wait 30 seconds for me to find him and left. I called for another tech, and that is when the woman convinced me to change the order. Second tech came out installed in 20 minutes, and then the office cancelled my order and then I had no service, and then I had the one line and not the other, and so on and so forth and after two and a half weeks, 34 and a half hours on the phone, I finally got the service I was supposed to get for 94. dollars a month. But wait, that is not the end. I get a bill in the mail for 657. dollars, with all kinds of charges on it. 480. dollars for them changing service on me, because the woman told me that I didn't have the right set up in the first place. Ok, it is obvious that I am furious with this company. How can this company continue to be allowed to operate in this fashion. I don't know a single person who has had a good experience with them? Why are there no alternatives in so many areas of NYC? What can be done and how does one get to the head of this beast to knock some reality into it?' Is there a consumer movement happening that can be started or is already started that can be joined? And if there is not movement or action now, can we start one, by simply getting all or most of its customers to stop paying their bills long enough for them to take notice and begin re-structuring how they do business with their customers? FOLKS, IT IS TIME TO TAKE MATTERS INTO OUR OWN HANDS, AND THE ONLY WAY TO GET CORPORATE AMERICA TO LISTEN IS TO SIMPLY STOP PAYING OUR BILLS, STOP TAKING MONEY OUT OF OUR POCKETS, AND TO DO IT TOGETHER. IT IS TIME NOW TO BEGIN THE MOVEMENT THAT WILL SEND THE RIGHT MESSAGE TO POLITICIANS AS WELL, AND WE HAVE TO DO IT WITH THE ALL MIGHTY DOLLAR THAT IS IN OUR POCKETS.

I posted a note just a few minutes ago. If you can, could you contact me ( bradacopulos@gmail.com ) and I am seriously interested, and determined to begin a consumer strike movement against Verizon. It is time to use our pocket books and purse strings to rein in these corporate giants who seem to believe that they can do what ever they please, and rob us at the same time. This goes equally for our politicians as well. The only way we have a clear vote, and to make our message heard is through the dollar. If we act in concert, this will allow us to make some badly needed changes in how our capitalist business system gets back to being allowed the privileges of operating in our democracy, under our democratic rules and regulations. Right now it is the Capitalists, big businesses interests that are ruling our democracy. It is time that we peacefully speak out, and do so in an evolutionary movement, not a revolutionary one, and show the rest of the world, that it is through our commerce and our taxation, that we best demonstrate our power as one. I have ideas, as I am sure there are many others that do as well, on how to get the movement started on texting messages uniformly to targeted sources. But the main thing is that millions of people have to agree at one time, to not pay any of their bills come a certain time. When the number reaches a high enough count, then we start a debate, a national convention, on how to make the necessary changes in the way we do business and who will be best suited to represent the consumers' interest. This will be done on non partisan grounds. No proclaimed Democrats, Republicans, Tea Party or Conservitives or liberals. Just practical, sensible, honest, and civilized people of all kinds. We are here to determine how to correct our system, to have our taxes to do more for our communities, get the wealthy to pay the fair share of taxes, businesses to operate better, to create more businesses here in this country and so on. It is time to start acting in concert with one another, with civility and respect, regardless of any issue other than we are human and look only to live a decent life, and have decent, fair opportunities in this life.

Verizon has the absolute worst customer service of any company without a doubt! I've spent several hours over the last few weeks on the phone trying to resolve a billing issue where they added a cell phone to my all in one bill that doesnt belong to me.... and NOBODY can fix it!!!!!

I want the executives of Verizon to think about whether it's really a good idea to put a "billion dollar data center" in an icebox of a city, too cold to grow golf course grass nine months of the year... with real estate prices second in Wyoming to Jackson (which is the richest county in America, per capita) with main streets in such bad condition, the State of Wyoming wont TOUCH them (because the entrenched town is raising generation-after-generation of tree-hugging academics who get their classes to make "school projects" out of "protecting" trees? I could go on and on. But why bother? I am a third generation Laramie resident and I wouldn't recommend Laramie (or Wyoming for that matter) to the dead. It is a fascist economy or big energy, big government and entrenched elites in small towns...who don't want change because their fat, dumb and happy lifestyles will end. Good luck to Verizon, in some state like Colorado- where they don't pretent to be "The Equality State" while passing anti-gay, pro-gun and other hate/fear-based legislation to maintain the elite status quo!

I think that Verizon is not trying to keep me as a customer. I had 24.99 phone and 19.99 internet, and was happy until I got slammed by a company that told me they were Verizon. I was getting charged twice for my long distance. I called and told Verizon to close my phone and they close my internet not my phone ! I called back and they said they had to close everything and they would give me a stand alone internet 1.5 to 3 for 29.99. You turned the internet back on at the lower speed 700 and left the phone on. I would like to get what they said they would give me, a stand alone Internet 1.5 to 3 for 29.99 like they said they would by June 1 2011. Please help me in this matter THANKS. Michael Zuccaro Mzuke48@gmail.com 1 413 443 0072 or 413 358 3544

I CALLED TO PAY OFF A OLD BILL THAT I OWE VERIZON, CALLED TO GET THE ACCOUNT NUMBER AND THE ADDRESS. THEN I CALLED BACK TO DOUBLE CHECK IT, AND WAS GIVEN A DIFFERENT ADDRESS SO I MAILED IT OUT ON 3/22/2011, ON 3/31/2011 THE MONEY ORDER WAS CASHED I CALLED TO VERIZON TO SEE IF THE RECEIVED MY PAYMENT THEY SAID NO, THEY SAID TO CALL BACK IN 7 DAYS SO THE MONEYORDER CAN BE PROCESS I SAID OK. FROM 4/1/2011 -4/13/2011 I CALLED ALMOST EVERYDAY TO SEE IF THEY RECEIVE MY MONEYORDER EVERYDAY THEY SAID NO, SO THEN I HAD TO GO TO WALMART PAY $24 FOR A COPY OF MY MONEYORDER THAT WAS CASH, THEN I HAD TO FAX A COPY TO VERIZON CREDIT REOPRT DEPARTMENT. THEN I CALLED 4/18/2011 AND THEY RECEIVE MY COPY AND WOULD SEND MY COPY OF THE MONEYORDER TO THE RECOVERER DEPARTMENT AND SAID IT WILL TAKE UP TO 30DAYS FOR A ANSWER ITS NOW 5/27/2011 AND I HAVE NOT HEARD FROM ANYONE AND I CALLED ALMOST EVER OTHER DAY AND GET THE SAME ANSWER I WILL SEND THIS OVER TO THE RECOVERIER DEPARTMENT I DON'T WANNA HEAR THAT THE MONEYORDER SAYS THAT VERIZON CASHED IT SO WHAT IS THE PROBLEM I NEED THIS REVOLVED NOW... YOUR CAN CONTACT ME BY EMAIL ANIAYH26@YAHOO.COM

I live in a rural area and I have been trying to get internet service for almost 2 years. When I call I get the same response. We are sorry internet is not available in your area. Well I beg to differ I am the only house in a 4 block area without it. They then say well there are not enough connections/slots well that too is a lie. I spoke to a tehnician the other day while he was working in the box and he showed me 20 more interent slots. I tell the people this and they say we are sorry but he must be mistaken. How can a desk jockey tell me the techician is full of it when he showed me the open slots. I am almost will to bet verizon will not even look at this.. but I am a paying customer who is asking for internet (which means more money form verizon) but no one seems to care about the customers.. Mike 767-678-3088

I have been a customer with Verizon Wireless for at least 14 years and I use to love this company. They always seemed to have the best phone connection with very few dropped calls and the customer service was great. Well, all of that has changed. Over the years the company has gotten sloppier and sloppier. They no longer treat their customers as customer but more like a number. I treat you well to get your business but after they have you locked into a contract you become their door mat to step. I have 4 phones with Verizon Wireless, 3 with the data package, and I pay approximately $250 a month for cell phone service. Verizon Wireless prices are extremely high and the connection is getting worse everyday. I am starting to have more and more dropped calls by the day. I don't know what is going on but I pay too much money for phone service to have my calls often dropped. The customer service has gone way down. I just purchased a phone and was told that I have 30 days to return it if I didn't want it. About two weeks after receiving the phone I returned it to change it in for another phone because I was having major problems with the phone. The sales rep talked me into trying it out a little longer and if I still didn't like it to bring it back and they will switch it out with another one that I want. Well, when I brought it back I was told that I only had 14 days to return the phone if I wanted to exchange. They lost all of my phone numbers and when I took it back for them to look at the guy did something to my phone and lost about 374 pictures that I can never get back. I am pissed and I am still stuck with a crappy phone that I do not want. As soon as my contract is up, I will be leaving Verizon for AT&T. I have had it with this company and cannot take it any longer.

Dear Sir I have never written a letter to anyone before to complain but I guess there is a first for everything. I am and have been a customer of Verizon for 20 years. I also subscribe to your DSL service. I have currently been without service for a week. I requested repair service and was told I had to wait 5 days for the appointment. I found this unacceptable but had no other recourse. Then I was told they would do all the possible to be at the site by 12 noon and to have someone at the house. My wife cancelled her days work to be available. At around 12:30pm I called to speak to a supervisor since no one had yet arrived or contacted us and I was connected to a “Escalation” person. (After being directed twice to the wrong extensions, the first to the Fios department that I have nothing to do with then I was transferred to billing customer service then back to repairs, all about 1.12 hrs! The Escalation person told me after contacting “dispatch” that the technician came in “late” but was heading out and would be in our area around 2:30pm.. Again around 5:30pm I called again to try to reach someone at repairs to see why no one had come by. This also took over 45 minutes They informed me that the technician did not have “access” and would not wait for access. (even though we had waited 10 hrs for him) and had left. Why would he leave and not contact us to advise us that it was no longer necessary to wait. Upon calling back I was told that another appointment had to be scheduled! You mean to tell me it is not automatic that they will come back tomorrow? You mean I need to spend another hour trying to speak to someone about another appointment? And why did they just leave my wife at home waiting for 10 hours. Why did the technician not call the contact number to say he was not coming? I asked to be connected to someone to file a complaint and I was told “go to the site”. I asked to be connected to the person in charge of canceling my service and I was told go ahead, call customer service. I was connected to billing instead. This is ridiculous. I would never have believed that a company such as Verizon would have such terrible customer service and total disregard for the customer. I have been insulted, treated disrespectfully. I have had representatives who refuse to identify themselves. No one cared, bottom line. Take it or leave it is what I have been told. I am a customer service professional. I know what good customer service is. I do not expect when I call company such as yours to get the same level of service that I provide, I have many years of experience, but I do know BAD customer service. I cannot believe that in these competitive days that a company such as yours would perform so bad in this area. I do not know at this time when I will have service back. I have lost the desire for any more interactions with your employees. I am just exhausted. Do what you want with this report. Maybe you care, probably not.

I'm not sure who's idea it was to OUT-SOURCE our 411 system, but it is a sad day. When working for a US National Crisis Center and dialing 411 to get an Emergency telephone number in a different state is nearly impossible. For one they do not understand my English, nor the fact of the IMPORTANCE of saving lives.

We should really get something going, even if its just to get us all out if our contracts. Email me if you're serious. We shouldn't be treated so badly after the money we pay them, they should be honored we choose them. Always appreciate your customers, even more important respect your customers alliswellandwillbewell@yahoo.com

Verizon plain old sucks...They installed service in my home 6 months ago, causing $3,000.00 in property damage...After several calls per day, for 6 months, I finally contacted Corporate...Experienced nothing by disrespect..Scheduling 4 appointments for a technician to come out and see damage, but they NEVER showed up...I finally contacted my own peoples for an estimate and faxed it directly to Verizon Corporate..Their customer service reps are ignorant, rude and overpaid...How dare you waste my time, and damage my home, and neglect fixing it..>You should be ashamed of yourself..If you are thinking about switching to Verizon, rethink it...Comcast is the way to go...

you do not deserve any stars. you have NO customer service. a month ago our internet DSL Quit. We have been on the phone for hours and spent hours waiting for a tech. since 5-9 I have spoken to 15 people all of who promised to have it fixed. I have come to the conclusion that the connection was hijacked to a commercial address in San Bernadino. 80 miles from us. they send the techs to this address and are incapable of correcting the dispatch address. I have been told that it can be corrected from the office and no one need to go out. didn't happen. we cannot recontact anyone and have to deal with a different person each time. you menu system is a nightmare. for a communications co. you are the worst at it I have ever experienced in my 68 years. It is obvious that your service is so bad that no one wants their identity or real phone # to be known. It is impossible to speak to anyone at a management level. and it is impossible to speak to anyone face to face. Glen 760-900-6150

UPDATE - (see above) 19 days into this hell that Verizon has put me and my family in and still no response from anyone. The latest was 2 1/2 hours on the phone last Friday with "Oscar" who said that for that entire time, the supervisor was busy (OMG , really?!?!). Promised to see to it personally (OMG LOL) he would have me receive a call back. Still waiting Oscar, thanks. Now this morning,(Tues) I receive an email from tech support. Remember, I have emailed them 3 or 4 times. The girl, "Christy", said she would be helping me with my problem, but "SHE DID NOT KNOW WHAT THE PROBLEM WAS AND NEEDED MORE INFORMATION" OK, am I in the Twilight Zone??? Countless phone calls and emails (very similar to the first post here), and she needs more info? This has to be some kind of a joke, because if it's not, then big corporate America really like giving the average, middle-class American the shaft. Oh, wait, THEY DO.... Oh, and I'm pretty confident that these posts falls on deaf ears. If anyone is reading this, maybe thinking of getting FIOS - DON'T DO IT

i have to say this about Verizon , their customer service dept "sucks " and lacks the the business integrity a corporation as superior as this need to have in place . but i had a problem with thier customer service dept , lack of concern with the consumer and low and behold "their corporate office did step in " . they corrected a over billing amount of over $700 dollars !! now ladies and gentlemen !!that integrity , because i'm disabled and on a fix income !! it was a nightmaire for me but they step in and corrected everything . regardless of the behavior of some of the customer service reps , this company to me is " top shelf " , better then Sprint, ATT, AND ALL THE REST THAT TELLS YOU !! THERE SUPPORTIVE !! I EXPERIENCED THIS FOR MYSELF !! ONLY THING I ASK OF THEM IS HELP ME GET BACK ON TRACK WITH MY BILLING , AND A GRACE PERIOD FOR ME TO GET CAUGHT UP AFTER ALL THESE PROBLEMS OCCURED AND I'M DELINGUENT NOW !! I HATE IT !! I PAID $150 !!ALL I CAN AFFORD ON A FIXED INCOME , BUT I KNOW MY vERIZON THEY'LL BE THERE TO BE SUPPORTIVE !! MY EXTENTED FAMILT !! AND YES THEY DO CARE ABOUT THIER "CUSTOMERS " just need to contact the right people in corporate office for assitance !! and i'm sure thier working on cleaning up customers service dept !! too !! my Verizon !! is awesome !!

the gentlemen i talked to before concerning my billing problems an excellent example of Verizon superior service . i need your help sir in a problem i have with billing , my social security check was stopped last month causing me to be late on my payments now thier doubled , is thier a grace period or a payments plan so i can get caught up without having my service interrupted? its my only source of communication with my doctors , emergency services, my family if i need help , please i ask you help !!

I ordered new phones in March.(might been last Feb not sure of exact date.) They were all free. Then they sent the 3 phones. One would not turn on and I had to call into Verzion. They could not get to work. Then they started asking question where I got the phone. I said you people sent it to me. They said phone had been reported lost or stolen. They sent me a stolen phone??? They said to send it back. I hardly leave the house so I call Fed X the number Verzion gave me and scheduled a pickup. The guy came and picked it up and a few days later (about a week) no phone yet so I called Verzion. They said had got old one back and sent out the new one should be there in day or so. It was either next day or day after I got the phone. This was in March. Now all of a sudden they say they did not get the phone back and trying to charge me 199.00. For a stolen phone they sent me?????? I called Fed X and they said they do not keep record of pick ups. The lady was real nice. I called 1-800-463-3339. If could talk to driver he should remember even though a couple months ago. It is the first and only pick up I have had. He delievers things out here some. It is always same driver. Matter of fact it was on a Mon and it was some kind of holiday. Becasue I said I thought would be tomorrow when you came by becasue of the holiday. He said it was just a bankers holiday. I wrote down number on envelope somewhere but not sure where at now. I should of kept better records becasue Altel use to be a big rip off. I had to turn them into you 5 or 6 times. Now Verzion same rip off organzatin. I got a lot on mind. We had a fire awhile back. House still not fixed. I still have tarp up over ceiling. Roof put back on but no ceiling or insulation. I am still ruinning off an extension cord from garage. Then this company ripping me off. Since they violated contract by ripping me off is there any way to canceal contract??? (I do not want to pay their out rageous pentalty for early canceal.) Plus they turned off phones for bill I do not owe. Then said have to pay 15.00 per phone to get turned back on. That is a RIPOFF!!!!!!! I got tooo much other hassles to have to deal with a mafia run organzation.

It's sad that Verizon didn't send out a letter about upgrades there is no more 1 year upgrades on their handsets this is sad what is going on I think they don't care about their customers anymore say if you wana upgrade to a better phone you have to wait the 2 years now also if you lose your phone and you have insurance on your phone you still get a refurbished phone if the phone is retired you still get the same phone they won't let you upgrade how sad is that........it would be nice if we had the 1 year early upgrades back it just seems like Verizon doesn't care about their customers anymore and their just all about the money take care of your customers VERIZON CEO'S

Just a copy of the e-mail traffic demonstrating the worst customer service ever! Imagine you get your mail one day and there is a notice from a collection agency for a service that was never installed, never connected, and cancelled! So you call the company and they are rude and tell you they can’t talk to you because it was turned over to collections and they hang up. You call back and they tell you try the finance department m-f 8-5, it is after 5 by the way. So you go to customer service on line and get the bull!@#$ e-mail traffic below. So you call the next day and get the wild goose chase of transfers and disconnects and hang-ups till finally you get someone that can do their job and fix it, admit it was a company mistake and apologize. So from my experience 1 out of 15 Verizon employees can do their jobs! You have to read it from the bottom up. Welcome or should I say, GOODBYE to Verizon! ________________________________________________________________________ Thanks for nothing! Great online customer support! (SARCASM) Wow, I didn’t know that Verizon hates Active Duty Military Service Members and wants to take money from them and mess up their credit reports. I'll be sure to tell everyone that will listen; Verizon does not care about their customers or owning up to their mistakes. They will not give you the time of day when they lack the skills to listen or understand the customer’s problem and/or manipulate their own computer systems. Turns out after 6 hours of being transferred from agent to agent (home phone, billing, finance, FIOS, Broadband, Online, Wireless, Billing etc.), I finally got some one that does their job. Her name is Michelle xxxxxxxxx and she should probably be given a training position to teach the incompetent and uncaring. Bottom line, it was a bogus charge that should have never existed nor been transferred to a collection agency. P.S. I will be cancelling my cellular service soon; I have already switched to AT&T. Congratulations on having the worst customer service I have ever experienced! Oh yeah, ever heard of Karma? What comes around goes around! ENJOY! --- On Fri, 5/13/11, Consumer CFS <rmccw@verizon.com> wrote: From: Consumer CFS <rmccw@verizon.com> Date: Friday, May 13, 2011, 9:46 AM Dear LB, Thank you for contacting Verizon's ePay. We are in receipt of your email and will be happy to help you. The agent before me provided information so that you can dispute this balance. Unfortunately, we are unable to assist you via chat or email. Sincerely, Alexandra Verizon ePay Supervisor Original Message Follows: ------------------------ This is ridiculous! There is obviously a failure to understand English! I never had service! I never had a balance due! I never received a bill! How is there a balance sent to a collection agency? Why would I need to fix a problem with a collection agency? The problem is on the Verizon end! If this is not fixed A.S.A.P I will cancel my double line cellular account as well. Have a manager call me at xxx-xxx-xxxx! --- On Thu, 5/12/11, Consumer CFS <rmccw@verizon.com> wrote: From: Consumer CFS <rmccw@verizon.com> Date: Thursday, May 12, 2011, 7:06 PM Dear LB, Thank you for contacting Verizon's ePay. We are in receipt of your email and will be happy to help you. Since your account has been forwarded to one of our outside collection agencies, your records are at that agency and they are now handling all matters in regards to your account. Their name and number are IC Systems, and 1-800-279-1783. For your information as a consumer, you may dispute an amount owed with that group or one of the reporting bureaus: Equifax, telephone: 800-685-1111; Transunion, telephone: 800-916-8800; Experian, telephone: 888-397-3742; and Innovis, telephone: 800-457-0247. Sincerely, Ashley Verizon ePay _____________________________________________________________ Subject: Verizon.com Consumer email response To whom it may concern, 1. I never had the service ordered connected. 2. The Verizon installation technician said it could not be installed in my building. 3. I returned the equipment on 1/17/2011 / UPS tracking No 1Zxxxxxxxxxxxxxx. 4. I closed the account with a $0 balance at the end on January 2011. So, why do I have a bill from a collection agency for $19.99? I.C. System, Inc. Ref No xxxxxxxxxxxxxxxxxx 1-866-323-8596 I would like for this issue to be resolved immediately. It is no fault of mine that a service sold to me could not be installed due to the Building not being wired for service. Please e-mail the resolution to xxxxxxxxxxx@xxxx.com, or you can call xxx-xxx-xxxx and leave a message.