Verizon Corporate Office & Headquarters

Talk about poor customer services...GEEZZZZZ. I have been trying for about a month to get my land line phone moved from another company to Verizon. I have Fios through Verizon, and a relative talked me into having my landline with another company. I did and did not like their services. I called Verizon back shortly afterwards and told them I wanted to go back to their landline services, as they are who I was originally with before switching. It's been hell to tell the captain every since. I would think they could simply JUST DO IT! Their customer service help is clueless. I've been switched to so many reps, and departments that I feel like a set of gears. I get anxiety attacks before I even place my calls in knowing the run around I will receive. In one month I've been to three funerals, one baby, and two parties and in that time Verizon still has not fixed what seems to be a simple problem. I wish I could rate them an invisible star. Because that's what they do. Absolutely nothing! I have begun to look at their competitors.

I was a Total triple player w/them and suddenly instead of keeping a long term payer they TORTURED ME !!! Now they refuse to release my nuber- PLAIN EVIL_

After reading so many posts, I am glad that I am not alone in my frustrations. NIGHTMARE FROM THE BEGINNING, SERVICE SUCKS, INTERNET ALWAYS DOWN, MULTIPLE TIMES PER DAY, DON'T LET ME GET STARTED ON CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Won't go through in detail because I don't think there is enough room to write, just wanted to add my 2 cents to the ever growing list. BELIEVE ME, WHERE THERE IS VERIZON, THERE OS VERY POOR SERVICE AND CUSTOMER FRUSTRATION!!!!!!!!

on june 23 i come home and i find a Verizon bill , i quickly open to see what it is they send me a bill saying that my bill is not paid that must be a joke i said to my self and picked up my phone to make a call I realise my service is been disconnected i started calling and customer service they tried to bully me and Transfering from dept to dept then finally they to me to call the next day When i made the call in the morning same thing happend all over again.i have a bank confirmation and some dep tells me they see a payment but posted in the Wrong account. Iam not responsible for this.'' I HOPE THE C.E.O OF THE COMPANY READS THIS"

I cannot believe in this economy, that the people working in the verizon phone department have an Attitude towards customers, there are lot of people that have no jobs, and it seems that these people take what they have for granted. I was put on hold for a total of 4 hours. I was transferred from department to department until they told me to call back the next day. Are you kidding me? I am not jobless to be on the phone ALL DAY. I paid my bill and still my phone service was turned off, it was verizons mistake and they accepted the mistake but did nothing to fix it. They turned off my service, my alarm system was shut off and everything was put on hold. Just because you people have millions of customers does not mean you can ignore and treat individuals like trash. The C.E.O and all the EXECUTIVES are only enjoying profits that we all pay . ANY BIG COMPANY CAN COLLAPSE WITH THIS KIND OF CUSTOMER SERVICE. SUPERVISORS ,C.E.O. SHARE HOLDERS BEWARE OF THIS COMPANY .

I have had a problem with my billing since Dec'10...I can not get the problem corrected. Each month I call the scustomer service line and talk to someone new, and each month I am told that there is still a download on my phone, which the reps walked me through twice to remove it. Last month they said they removed it on their end, and that all the charges that were not suppose to be on my bill where corrected. This months bill has another extra charge on my bill and now I am told "Oh that must be something we missed." They are always johnny on the spot to make a correction, but why can i not get a correct bill to start with. I was a Alltel customer for years and was forced to go with Verizon..I only started having these problems once I changed my plan from alltel to Verizon. My contract runs out in Nov "11 and I will not be using Verizon after that. You would think that a company this big could fix a proble and not let it run for six months. Sorry Verizon but I can not support a company that is so undependable. You can never get to talk to the person who last told you that it was corrected and you always have to go through the whole story. They say they record and they put notes in your account but i think that is just smoke they put out there to try to make you feel like they know what they are doing? I called the man back from last month who gave me his line straight to his office, but surpirse surprise he was not there...The lady I spoke to this time says she is going to call me when my next bill (month #7) to make sure everything is okay but to be honest i don't trust Verizon with anything they say.....

Verizon has absolutely the worst customer service. They cant tell the difference between two different account got all my payments mixed up, stopped service after they applied my 200 dollar payment to another account! They are absolutely ridicules. And even kept billing me when I didn’t have service. I called to check on my account after I was not receiving service and they informed me after speaking with about 8 to 10 reps. Which I had to explain my situation to over and over again which is so frustrating. After not being able to get it thru to them that they were the ones who made the mistake and put my 200 dollars on another account and then billing me for the over due and the up to date charges. I asked that they cancel my account with Verizon because of all the problems. They said they would and even gave me a conformation number. I thought it was over but after trying to get services back from direct TV. Which was bundled with Version, They informed me that the Verizon account was still open and had not been paid .I called version back and still no one would help with the problem. I was connected over and over to reps. that were no help at all and even got hung up on! CEO, headquarters, corporate someone please help with this. evamige@yahoo.com crissyrb12@hotmail.com

Version customer service suck get new agents these people are idiots!!!

Verizon customer service is a joke. It should not take 11 days for resolution of a repair call. I am able to talk with someone in the Philipines and Mexico. But I am not able to put in a call to the corporate headquarters in NY. Call the corporate number and you're invited to leave a message. That's an insult. In less than two months, I've had my DSL line out of service twice. The first event was resolved in 8 days, and the second event in 11 days. I'm am very dissatisfied with this service. And I blame this on the executive who oversees this service.

to all customers of Verizon his charged each Verizon customer a surcharge one for the company stating it is for the government use and development for the company to make our phones better, the other is goes into the Congressman's and Senators pockets. It would be nice that Verizon would have a little bit better opportunity to have more because we pay more, you see other so companies offering text messages unlimited for a cheaper price, but these big corporations like Verizon and AT&T are making a killing.

i would like to resolve my issue with verizoon i have the unlease phone mmy name is maria torres 626 343 3733 cell home is 626 810 0409 i don't want to wait no more i have done with corp told me to do but the store will not listen to corp at all

The absolute worst company ever. I have written, called, and sent emails serval times and no response. So what did Verizon do when we didn't pay our bill for 2 months, they shut off phone service of A Church! Finally spoke to a real person whom I thought would help, on the phone two hours, nothing resolved. New company called to cancel service and they were told we had a three year contract. That's funny that's the first I've heard of that. They are just trying to bleed people of their money, even a church. I will now make sure all my freinds and family get rid of VERIZON, EVEN THEIR CELLS. I know I am. They are a disgrace of a company!!!!!

If it were up to me you would get NO STARS. Worst experience ever! Allow me to start by saying that we had service scheduled on MAY 18th between 9am -12pm. My boyfriends father came to meet Verizon at our apt to install, as we both obviously wk and he is retired. BUT, around 10:30am still no one had called or shown up. I finally got a hold of someone after 12PM and the 2nd installer who showed up said that the first guy "GOT SICK"! The 2nd installer couldn't even install because the apt had never been set up w Verizon, which was DEFINITELY explained when I placed my order. (it gets way better) So now they have to return but they have to not only get into the basement, they have to get into my downstairs neighbor's apt as well, Now we have to get the Super to get a hold of our new neighbor whom we have never met and inform her that Verizon will be bothering her. They FINALLY come the next Sat, ready for installation.... NOT!!! They only hook up whatever they need to in the basement and in our downstairs neighbors apt. We now re-schedule ONCE AGAIN. I wk 11pm-7am then wait for the 4th installer to come meet me between 9am-12pm to finally install. He gets there around 9, installs for a few hours and takes an HOUR AND A HALF LUNCH BREAK! (mind you I've been up well over 24 hours) he comes back around 1:30 and continues to wk until he hears a loud crash in the bathroom and informs me that something broke but continues working. In the bathroom he has broken a $55.00 bottle of brand new Clinique Happy perfume! UNBELIEVABLE!!! I was in total shock, after he finally installs everything he apologizes and leaves around 3:30pm. I have now been up over 36 hours. We were supposed to have HBO and Showtime free, I should have known that wouldn't have been set up so of course I have to call Ms. Riley ONCE AGAIN and inform her. I also inform her that my brand new bottle of perfume has smashed the ground and w no apologies she says "you will have to file a claim". We are now needing our 2nd T.V. installed in the living room on 6/9/11 oh boy... Our appt is between 9am/12pm again and it is now 1:15pm. We called and confirmed this appt a week before w Ms. Riley and on the day of no one shows up. Imaging that! Between my boyfriend and I, we literally call so many times back to back that it rings so long that it finally disconnects you!At last I get a hold of her and she says that since I didn't answer the day before, they canceled my appt! But, I confirmed it a week ago w her! So I now demand that they come as we are having family over and enough is enough. I HAVE NEVER HAD THIS MUCH TROUBLE W ONE COMPANY IN MY LIFE! I work in the service industry and I am most aware of things going wrong but this takes the cake. Ms. Riley was nice enough to take $10.00 off our bill for the next 2 years but I still feel that I should be compensated for my perfume for sure and in other ways. This is my first complaint and I am not stopping here. I have read others reviews and it seems as though you may want to get your ducks in a row as a lot of people are unhappy w Verizon

THIS COMPANY IS A JOKE. I HOPE VERIZON GOES OUT OF BUSINESS. THE CUSTOMER SERVICE IS TERRIBLE AND EVERYONE IS RUDE. DOWN WITH VERIZON!!!!!

i signed up for verizon to get a 200.00 diller gift card now after 3 months they tell me im not getting that gift card because im not on a 2 year contract wich i sighned up for be aware of that when they offer you a gift card when you sign up they even told me a week ago that it was coming what a joke no happy wont fall for the bait n switch anymore if you have problems call coroprate at 212-395-1000 they said they would fix it will see will post if they do

Your company lies to customers to get there business, then when it comes down to delivering it is not done. I ordered phone,internet and cable on May 16th for a May 31st install date. I was with Time Warner Cable but they were not able to bring over my phone number to my new home. I called Verizon and talked with Dennis in Utah, who checked and double checked that Verizon would be able to talk over my phone number in which he stated no problem. On May 31st, Dish Network was there at 810am, no call and no verizon. Called on Wed, said the would be there, didnt show up. Called again on Thurs and was told I was the 2nd call for Fri, June 3rd. He finally shows up and gives me a new phone number telling me that is what it is. I have been on the phone with your company from May 31st until today June 7th. For me to cancel this service, I will have to pay Dish $420.00 to cancel even though they are bundled with Verizon. I am forwarding all my notes, times, and names to the Better Business Bureau along with NYS Attornery General. I have lost some business since I am a at home Mom/business and people couldnt contact me from overseas. If this is the way Verizon operates, I think it should be know to all what a terrible company you are and you do not care about your customers, just making the sale

The following is a letter I sent to Verizon about everything bad about my cell account and service. To Whom it May Concern: I am writing regarding the early termination charges incurred due to my canceling my Verizon cell phone service. First, I would like to tell you that I had Verizon as my home phone carrier when I lived in St. Petersburg, FL for many years, and I was very satisfied with the service. When I moved to Milton, FL, I chose Verizon for the USB internet device for my laptop, and again, was very satisfied with the service. When I found an apartment that included internet service, I called to cancel the USB service and was told about the ETF charges. I promptly paid those charges. I was an Alltel customer for my cell phone for several years, when Verizon took them over. I was initially happy with that. When my Alltel contract was up, I continued with Verizon with a new 2 year agreement and upgraded phone. Regarding the first phone I got, it kept breaking up. After a month or so, I had to call in again and was able to swap to another phone. In another couple of months, I kept having the same problem, so I went to the Verizon store and was told that my phone was never set up to the correct cell tower. They kept my phone for an hour and a half, and when I picked it up, they said it was fine. After another month or so, the breaking up continued. At that point I gave up swapping phones. A a few months into this plan, I added my daughter for this service. The first phone she got kept shutting off. She also called in a timely manner and got another phone. Well, the next phone kept shutting off also, which, for a single mother of five, is scary, in case of an emergency. Regarding the features, we could not afford texting, so we had that deleted from both phones. However, if either of us received a text, and deleted it, we were still charged for it. We had to call billing constantly to correct the texting charges we got, even though we had “ blocked” the texting feature. I think the biggest problem we have had with this service, is that we had a list of family and friends numbers, that should have not been charged minutes, but I received a bill for over $100.00, due to the fact that 2 of the family and friends numbers “somehow” disappeared from the list. We did not make any changes, and I called various reps, including 2 managers, and a manager in New York for Verizon, and none of them was able to do much except give me a $20 credit. I was told it was my fault and had to pay the bill, which I did. That is when I decided to look at other plans with unlimited calling, texts, internet, etc. The customer service for Verizon is horrible, at best. One rep would promise one thing, and when that did not happen, another would say it was wrong. I never had customer service problems with Verizon customer service in the past. For what I am paying for our “talking only” plan, we can have much more with another provider for less money. I am a 62 year old woman on disability, We cannot afford the constant changes in billing, including the taxes going from .07 cents to $17.08. I am writing to ask that you consider the fact that I have been a good customer of Verizon for many years, and NEVER late on any of my bills, but am at my wits end with this cell phone business. After all, Verizon did not keep up their end of this agreement, including bad reception, bad hardware, dropped calls and terrible customer service. Therefore, I respectfully request that the early termination charges be negated. I have partially paid my last billing due to unforeseen circumstances, but am paying it in full as soon as possible. I feel this would be the right thing to do as a company, and I would look to Verizon for other services in the future. Thank you for your time in reading my letter, and hope to have an appropriate resolution to this problem.

Verizon home service is absolutely the worst. Installation takes forever but I can understand that. Ever since I got my Triple Play package my bill comes over $80.00 than what I was told. The customer service reps are the worst. Shows no respect and do not follow up with you. Not to mention every time I called I had to repeat my situation 4 different times to 4 different people.

VERIZON STINKS AT BEST/THEY LIE CONSTANTLY

Everything works great! Home phone, DSL medium speed and caller id. Only 3 stars here because your representatives tell me one thing and do another. I signed up for a bundle package for one price good for two years and every month my bill goes up. Additions added on that I never signed up for. After I complain they aare removed. As far as the bill amount, I call and get the excuse they can't help me. I even got a computer voice call telling me there was a discount on my bill that I did not qualify for. I signed up for the bundle, it was approved by the supervisor at the service 800 number. I confirmed the acceptance of the bundle package via your so-called third party telephone recording. All I ask is for Verizon to HONOR YOUR AGGREEMENT!! Otherwise, I'm canceling everything and going AT&T. This has been escalated to the corporate service dispute team. Let’s see what happens……..