Verizon Corporate Office & Headquarters

I have had problems with Verizon since April of 2011. I've had two phones that I haven't gotten my rebate on. I get no service anywhere I go, home and work. I can't even watch a video on my phone. I had a phone that broke and the sales guy made me believe they only way I could get another phone was to open another line. So now I have three phone lines that I pay for and don't even use. Verizon changed my plan to what they thought I needed without talking to me about it so I had a $300 bill two months in a row. I went in to change it and they took up for the guy that did it saying he was trying to help me out... "HELP ME OUT WITH A $300.00 BILL.... BULLCRAP" I've had three different times where I have had extra charges on my phone for no reason.. I went into the store on Columbiana and they sales guy there hardly talked to us when he was helping us.. then he reset my phone losing all of my contacts and then left us standing in the middle of the store. The manager then helped me and gave me the number of her boss to call about getting my extra line canceled without paying a disconnect fee. I've called her and left a message and sent her a text message and still haven't gotten a call back. I sent Verizon an email. A guy called me and turned everything into my fault. I have had enough of Verizon's crappy service... I am about to break my contract....

I am a seafarer and have been in 55+countries. I am used to con artists and rip-offs. But American corperate cons are the best,..they are insulated and imune to any retaliation. I have also been a loyal customer of Verizon for 10 years. Even though their connection did not work as promised in many places in the US. It worked good enough and got a bit better and I put up with it. But I broke a cell phone on a dry dock job and went to a Verizon store to replace it. The over zealous salesman talked me into replacing my wi-fi equipment while I was there. US$150 up front but $50 instead of $60 per month. What he failed to tell me was that it was not unlimited connection. Now I am billed $180 dollars a month. I go back to the store., they give me a runaround. Can't help you here. they say and give me a phone #,.........BS...... It seems that Verizon trains it's people to sell like Hell and never be accountable. And no one esle is, in their shukster Corperation. And at least in the Third World,....you have a chance against the theives.

With the NEW proposal to limit data use - I think that it should be a given - if you purchase 2gb or 4gb or whatever - ONCE you reach that maximum VERIZON should automatically close the data use door --- NOT offering this option is simply a outright way of SCREWING the customer ---

I would give you a minus 10 but you seem to think a lot higher of yourselves than your customers do. If I had a bussiness that my support services treated people like yours do i would not have one long. We have had an on going problem with our phone an internet since the storms came through in 2004 we call weekly just to get someone else that sits in a large room answering phones an giving you some type of run around you must send them to school for as they all have same line of bull .Plus they must be hearing impaired as when the techs come out to check the lines they check for something we haven't even told them was the problem. Every time the wind blows it gets foggy or rains hey we're in central Fl. it does that every day you dummies the inyernet an phone goes out so what do you do you send tech out when it's nice an sunny an guess what he can't find a problem NO SHIT WE TELL YOU THAT EVERY TIME WE CALL it works on nice sunny days but not on rainy, windy, foggy ones what you can't understand or hear so you may have bad eye site too so IT WORKS ON SUNNY DAYS NOT ON WINDY,RAINY OR FOGGY DAYS. Oh and giving me $25 off my bill does not make it work any better ether. So yes you suck maybe we should only pay you for the hours it does work see how fast you get someone out here to repair it then or not pay till you do oh I know you just shut the thing off my lose for none payment sounds like we need to sue you for breach of contract for falure to provide the service you charge so dearly for. Feel free to call or email me your reply if you remimber to do it on a sunny day . Thanks for doing nothing I would have to find someone else to fuss at but your such a easy target, John Brown Frostproof ,Fl.

I see you are going to decide if you want to publish my preveis letter if you don't I could less as long as my phone gets fixed which if it does will be a blessing in it's self .we have been told by your techs the problem is in the lines from the box 5 miles down the road to the house as it has many breaks due to the 2004 storms here in central Fl but they also say you will not put in new lines even though these have been up for years they keep finding breaks fix it then have to come right back to repair another as if you only let them repair one at a time. And yes customer service is a joke I want go there as all the other hate letters on this site seem to sum it up pretty good.After being a paying customer for 30 years or so all I can say is how sorry can you get before you go out of bussiness or decide to fix the problems with your with your systems or the way you treat us. We pay alot for this sevice how about giving us so of what we paid for? John Brown Frostproof,Fl Like if sent before feel free to call or email if the weather is nice enough for you to get through

my daughter, wife and myself all have cell phones through u. my phone is ok but my daughter and my wife have hade at leat 5 replacment phones each. my daughter started out with the droid incredible the screen brook and they sent her a droid as a replacment and has had nothing but problems ever since she wishs she had it back. i feel her not getting the incredible back was worng thats what we paid for.my wife has a droid and has always had problem with it. they just sent two more droids to us to day we dont even want to activate them because we have done this so much we are thinking about just going back to net ten prepay we had no problems with them. thank you very upest customer

Verizon is a joke. Their web site is down all the time, they can't schedule appointments properly, their customer service folks are rude. And in the end, their executives could care less. Ya, way to go.

The worst service ever. Very dissatified with the customer service they have attitude and never want to help with the problem.

I rate the service very low and will be terminating my service with Verizon because I need a phone company who can help me. The service I have gotten in the last week has been horrible.

My spouse and I decided to upgrade to a smart phone. We left everything the same except to remove the wi-fi. We had to call another number to get it removed. So one or two days later we called to get it shut off and removed. We get our first bill an I thought it was high considering at the store everything came out to $600.00 dollars. We payed $400.00 dollars and the rest would be on our bill. My spouse works for the Sherifs so my spouse gets a discount. We also removed the Wi-Fi. The bill was $600 and some odd dollars and we thought well maybe it's just taxes or something. We couldn't see what it was. We payed it off and we got the second bill...$300 and some dollars! Now I got pissed because we were paying way more than we were. So we went to a Verizon by the house. A verizon employee looked up the problem... Someone changed our plan without our consent! We had a family plan. My spouse, Me, and Mom in-law. Our plan was changed to My spouse and her mom had shared lines and I have a separate line. We were getting charged $90 dollars more because they had me as my own line! We went to the store in Montebello,CA the one at the mall where we purchased the phone. They all sucked. Assistant manager was no help. He said he would change it back to our plan we initially had. He said that our first bill they wouldn't give us credit or our money back because we payed it already. And he said that he would have manger call us on Tues. Well, a week went by no call. So today my spouse went to find out what the heck is going on. The employee who sold us the phones was their but none of the other guys were there. So she told him what happened. The employee looked up our plan and said that he wasn't the one who messed up our plan. That it was the lady who removed the Wi-Fi who messed it up. He said that you have to enter a code in order to go into accounts so on the day everything got messed up it was her code not his. He also said that the assistant manager never changed our plan back to the way it was! So then he calls customer service and tells them what happen. They said they can't do anything about it... they said they couldn't give us credit or our money back... we will see. I am definitely going to get the news involved. Can you imagine how many other people are getting ripped off and don't even know it? I will be breaking my contract and making sure I let my clientele know to stay away from verizon. I think I would rather have lost calls and better customer service than crappy customer service, and getting ripped off! So make sure you all are looking at your bills correctly because Verizon is to hard up to give credit or pay you back!

My elderly mother has been harassed for two years with shutoff notices and such for our Verizon phoneline. I attempted to pay a past due bill for her (because we only randomly get the paper bills), and the website signed ME up for automatic billing (without my request). As a result, since I send Verizon junk to spam, we didn't get Verizon bills for months. Then they threatened shutoff. I agreed to pay the bill for her but without late fees (because we never received the bill). This is 2009. In 2010, the same thing happened again (automatic payment went on without consent). I caught it earlier, given prior problems, but they continue to insist I must have checked the box. Then, I made the payment past due plus the new payment (just out, paid early). The website took all payments twice. So, I asked for a refund. They applied a DB instead of a CR to my account, and showed my mom owing twice as much money. Two years later, we are still getting shutoff notices. I continued to pay on her behalf, only the amount due. This last month, without permission, they took the entire balance. Now I have been on the phone for over 2 hours, tossed from department to department. They will not refund the money. I called the District Attorneys' office. They will not take action. People are being defrauded by this organization, and I fully believe that the bills are not coming deliberately so they can rack up late fees. They are chronically disreputable. Don't get me started on the two months I spent waiting for service (they are the only provider in my area, or they would be kicked to the curb so fast), when I signed up for high speed for my MBA program. We had no phone for over 2 months. They ported my 30 year number to somebody else accidentally, and I got tossed from department to department for weeks.

I have been a Verizon wireless customer for many years. It has to be close to 15 or 20 years. Since I can't get anywhere with customer service since they have an "I don't care, just doing my job, attitude, I am sending this to you. I now have a phone that doesn't work properly. It is a Samsung phone that slides up to reveal a keyboard. It is the 3rd one I've had since I renewed my contract (which I am sorry I did!) a couple of months ago. The 1st phone's light remained on constantly draining the battery. I exchanged it for a 2nd one (same kind). Customer service said I couldn't get a different one - had a contract!!! The second phone locked up and I wasn't able to answer or make calls so it was sent back and I had to pay for delivery of a 3rd phone. I was told that if the phone was damaged that I ws sending back that I would have to pay for it. I took a friend with me to the store, took pictures of it and had the rep place it in the box as verification that it was not damaged. Now I have the same type phone which is difficult to work with, the alarm doesn't go off periodically (so I can't rely on it), the top cover I purchased never stays on, it is constantly falling off, The volume lowers itself after it is set to high so I don't hear it ring. On several occasions I have purposely held the phone in my hand waitng for a call and all I get is notification of a missed call!!!!!!!!!!!!I get no satisfaction from reps for Verizon nor customer service, and my anxiety level elevates every time I use the phone because the keyboard is difficult to use as well as is every aspect of the phone! As far as I am concerned, Verizon has not lived up to it's contract, is not providing the service in my contract as promised, yet I have to stay with this for another 2 years or get billed hundreds of dollars to cancel

I called 7/6/11 to have my phone service switched from Fios back to cooper they accidentally disconnected me all together!They said the would have to send a tech out on friday 7/8/11 to fix the problem!A tech never showed up!They gave me a temporary number til monday 7/11/11 when they said they would resolve the problem!Well it's monday 7/11/11 now the only phone service I have is out going calls!They still can't resolve the issue & say they will try to have a tech out to me by friday 7/15/11!So I can't get anybody who knows what thier doing to help me!On top of that my bill is never right each month!My internet has never worked properly!Waiting for new router!Lost cable for several hours the other day!Nothing but problems with verizon!I pay good money for very poor service!When you can actually get a real live person on the phone!My main issue right now & I can not stress enough the importance of this I DESPERATELY NEED MY PHONE SERVICE REPAIRED!I need my phone number I have had for years & years!I need it on a cooper line!My son was placed on house arrest 7/5/11!However he still is not home because my phone service is STILL NOT REPAIRED!I am very desperate at this point & don't know where to turn for help!I am about to call my local action news to see if they get involved Verizon might FINALLY HELP ME!My phone number is 412 257-4397.Using neighbors cel phone 412 498-7202!Please can somebody can help me get my son home!I just want to be treated like a valued customer!

for Micheal in corporate office yes a five star even better , these incompetent jerks , i'm sorry in "customer service " 0 , piss poor attitudes, rude , inconsiderate of customers feelings or circumsances and this is some people in financial services too . is there training in customer relations ? how to speak professionally ? if so most of them failed this course . reasons i deal with MICHEAL alone won't ever call these people again. i fell on some hard times and people like MICHEAL UNDERSTANDS WHAT THAT MEANS BEING "DISABLED " , AND STRUGGLING IN THESE TOUGH ECONOMICAL TIMES < JUST A LITTLE COMPASSION IS ALL I ASK ?? not ignorance inconsideration and attitudes . when i went through the nightmaire of my billing i was overly patient , till Micheal resolves everything for me , and now i need them to be patient as well , as i told MICHEAL MY BILL WILL BE UP TO DATE THIS MONTH ,HE AGRREED !! BUT THESE JERKS AT CUSTOMER SERVICE AND SOME AT FINANCIAL SERVICES DON'T GET IT !! rEASON I FEEL THIS PART OF VERIZON NEEDS REORGANIZING TO A PROFESSIONAL STANDARD SUOERIOR AS THIER CELLULAR SERVICE .

Verizon sold me a used phone as a brand new one! Pictures, text messages and contacts were leftover from whoever last used it! They're con artists! VERIZON IS NO GOOD!

I have been dealing with the Motorola Smartphone and they are a piece of crap. I just want to switch to a different phone and they keep telling me I have to do an upgrade if I want too. Why should I pay for another upgrade when I paid for one in April of this year. If you cannot help a person out with the situation then I feel it is my responsibility to let anyone and everyone know just how you guys work. Because of this problem I am having I feel that you cannot do the people justice when they come in with a problem. Another thing, when you send a person a used phone I think this is not right. They paid for a new phone not a used piece of junk.

Before I was rudely hung up on by a lady that answered the phone here at their corporate offices. I want to know how Verizon justifies pushing all these taxes and surcharges onto its customers and why they have any customers? Please anyone in NY I am asking to write your congressman Governor Cuomo usually gets to the bottom of things please write him about the injustices of Verizon pushing their over head costs to its customers. Here is an example of the injustice Verizon has been getting over on so many fed tax NY state/local tax 911 surcharge federal USF surcharge USF-long distance "Surcharges" no explanation what these are FCC line charge VLD fed universal service VLD NY Gross receipts tax VLD NY Metro tax all adding up to 15.99 a month Am I the only one that is disgusted by this? Kelly

Called in an outage for my phone and several phones in the community of St. Clements Shores, Md. Since it was Friday before the 4 of July I was told that someone would be out on Tuesday (Today). Now it is 8:00 P.M. and still no phone. I know it would have cost for a repairman to come out on a Holiday Weekend, I just didn't know that Verizon was so cheap when it came to paying to keep the service up. I just checked with 4 different people and they are still without service. What a great phone service. When Ma Bell ran the service they would have a repairman out on Friday, Saturday or Sunday, it didn't matter. Just checked the website and found that they didn't even enter the outage. I guess that says a lot for the live person. I sure hope I wasn't talking to China. Second time we have had to wait a long time for repairs. Maybe the repairman is coming from China.

I absolutely cannot stand this company anymore. First the customer service reps couldn't locate my account. I was being transferred between the wireless department and the communications department. I was transferred to 6 different people about an automatic payment I had not authorized let alone had a bill for so then when I asked why it was automatically taken out when I am not signed up for automatic bill pay I was then transferred to another 5 people and then eventually hung up on because they could "no longer process my call". I will be contacting someone in the corporate office because of this horrible company and the service they provide to their customers. I will be looking else where for my wireless and internet needs.

In the last 167 days I have called approximately 105 people in which I might say all failed to make everything right. I have been hung up on, transferred to departments that do not handle what I need, even had a customer service rep, talk back to me... really bad!!!!. Been promised things that were not followed up on so my next contract is The Federal Trade Commission I am tired of Verizon pushing me around .I have been a VERY good customer always paid my bill on time .