Verizon Corporate Office & Headquarters

A Verizon Service Representative will be with you shortly. Thank you. Agent Samaira has joined. (15:29:48) Samaira : Chat ID for this session is 10161151088. (15:29:48) Samaira(15:29:53): Welcome to Verizon Online Sales Support! Thank you for choosing Verizon. What services may I help you learn more about today? You(15:31:53): There seems to be no way to contact Verizon regarding Fios service if one does not have aVerizon account. Who do I contact in Verizon Corporate to get information regarding when Fios will be available at my address? Samaira(15:33:29): Thank you for your interest in our Verizon FiOS services today. Samaira(15:33:34): I understand your concerns; however, at this time, there is no estimated time frame for the availability of Verizon FiOS service. Samaira(15:33:39): What I recommend you, is to sign up for the Future Notification form, for the availability of services. So that, we'll be able to contact you,when we get the services available for your location. You(15:34:16): I want a Corporeate answer, who do I contact? You(15:35:24): If you do not have a better answer, give me to your supervisor Samaira(15:36:49): Please give me a moment. Samaira(15:37:29): Please give me a moment while I transfer this chat to my supervisor. You(15:38:08): If you do not have answer, let me know how to close all my Verizon accounts, especially my wireless, without penalty. Obviously, Verizon does not respect me as a customer. Agent Noel has joined. (15:38:24) Noel(15:38:24): Hi, this is Noel. I'm available supervisor on floor. Please give me a moment while I go through the chat. You(15:39:13): I have been asking these questions for over a year! ... Can anyone at Verizon Corporate answer questions, it seems that customer service is useless regarding my quiries. Why does "Verizon" advertize Fios in areas that they do not offer Fios service for subscription to Fios? Especially, flyers in my mailbox! THIS IS VERY ANNOYING! Having been a customer for Verizon for decades, how does one cancel their internet and wireless services WITHOUT penalty. Verizon does not want my continued business.

Did any of you catch wind that the Management workers that traveled to North East for the strike to temporary replace the union workers are being forced to pay that states taxes for the time being up there? (approximately 2 weeks) For example, according to NY state law, you must be visiting for 184 days or more to be considered a tax-paying resident. I wonder WHO verizon is paying off to avoid issues? Sounds like Verizon is trying to grease the "machine".

740 Putnam Ave 2fl Home # : 347-663-7092 Brooklyn, NY. 11221 Cell # : 347-777-9968 wayneo39donoghue@ymail.com ____________________________________________________ Professional Objective: To obtain employment with your organization, which will help me to enhance my skill, and provide an opportunity for growth and advancement. Profile: A reliable and creative self-starter with experience in pre-wire and installation for voice/data/cctv/ fiber-optic/reading prints and building IDF & MDF closets or rooms. Education: Military Trade, Electrical School Guyana S/A. Technician Certificate of Credit An Electrical Degree in Low-Voltage. Haganah Security Guard School NewYork NY. Security Guard Training Certificate Experience: Tek System NewYork NY. Installation Technician 01/10 to Date Installed cat-5, cat-5e & cat-6 for voice/data, RG- 6 for cable tv & monitors, pulled 100/200 pair from IDF to MDF, run fiber, build ladder racks, installed data racks, punch all voice/data jack at location, dressed, terminated tested and finalized all cables in & out of the IDF rooms & read prints & install fiber switches, patch panels, and cables from the switch to the panel. OT&T Inc. Long Island City NY. Installation Technician 10/08 05/09 Install cat-5, cat-5e, cat-6 for voice/data RG-6 for cctv & monitor, pulled 100/200 pair from IDF to MDF, run fiber, build ladder racks, install data racks punch all voice & data jacks at all Locations, dress, terminate, test & finalized all Cables in & out of the IDF rooms, read prints. L.M.I Electrical Contractor Tucker GA. Installation Technician 04/04 09/08 Assistant foreman for 2 years project, at Emory hospital installing cat-5, cat-5e, cat-6 for voice/ data, RG-11 home run for RG-6 cable/tv, video Security cameras, pull fiber & inner duck for fiber Build ladder racks, install switches, dress/terminat All data/voice & cable jacks, also read all blue prints, & install patch panel and cables. System (5) Five Security Atlanta GA. Per-Wire Installation Technician 01/02 02/04 Installation of all doors/windows contact, monitor & smoke detectors, 1308 key pads, NX-6, 12 & 14 security panels, cameras & also cat-5e, RG-6, 22*2, 22*4, 24*2, 16*2, and 18*2. Reference: Will be available upon request.

I have been with Verizon for about the last 20 years. No problems. Then on 9-11-11 My phone would ring but could not answer. The next day I could not call out then after that no dial tone. Went on line to Verizon did their problem solver and they said it was on their side. A couple of days i went back on and then they said it must be my lines. I live in a 100yrs. old house, I did everything they told me to do. Still no service. It is now 10-01-11 and still no service. Like everyone else i have been calling to cancel my home phone and all you get is welcome and a representive will be on the line shortly. Well, for about 5 times a day i call and a 15-20min wait and still no one will answer. How are you to cancel when you can not get thru.

From what I understand at this time, you no longer have the tennis channel available. I am an avid tennis player and watcher who looks forward to watching tennnis matches in the evening. This channel has been unavailable since Labor Day. Although my concerns are not as severe as others, I want the benefit of what I pay for. Please resolve this contract dispute and re-active the tennis channel or I walk with my money to hopefully a better cable product.

Dear Verizon: I have been a FIOS customer for a very long time. I am very satisfied with the technical service that you provide other than these two issues: 1. As your prices continue to go up for standard services, you are abusing your customers by shifting channels into packages that we now have to pay for. "Classic Sports" on Comcast and other non- movie feature channels are shifting to "dope" us into paying for them. With the "dummied down repeat syndrome" on your packages, we are paying for programming and watching the exact same movies that were free in the past. As soon as your market research shows an increased viewer rate for a particular show, you seem to find a way make us PAY THROUGH THE NOSE for it. Do something for us for a change, instead of this insidious- not so subtle abuse!!! 2. You are over producing the visual graphics on your menu pages! I am a former media designer including billboard- out of home media and don't know why you change the background colors that adversely affect the viewrs site because of a lack of the proper contrast to protect are eyes. Many people may not know this, but you are turning us into glasses wearers. Also, THERE IS TOO MUCH ON THE SCREEN AT ONE TIME. IT IS VISUAL OVER SATURATION!!! The same thing happened to "Vanilla Ice" the former White rapper, dancer who became hated for over exposure! The first rule of advertising is... KEEP IT SIMPLE STUPID!!!! YOU ARE HURTING US BIOLOGICALLY AND FINANCIALLY. THIS IS ONE OF THE REASONS OUR COUNTRY IS BANKRUPT. GREED AND PUSHING THE ENVELOPE FOR MORE,MORE,MORE PROFIT AT THE EXPENSE OF YOUR CUSTOMERS. IF THIS CONTINUES YOU WILL HAVE AT LEAST ONE LESS CUSTOMER IN 2012!

Custumer service sucks! They don't listen to what you say. They don't send the help you need. The repair person does not fix the problem. They will not manually help me get my DSL highspeed internet to work at my home after I enrolled into their DSL highspeed internet service. They repair person does not show up on time. You have to make a billion phonecalls to speak to the right person. The supervisor does not pick up the phone when you are transferred to their line. Verizon does not give you a manual or instruction booklet to know how to operate your answering service. I may have to cance their service and use someone else! I don't recommend them to anyone. I contacted the chair person of the board of Verizon and I hope he does something about this.

I have been out of service with my landline phone since August 29,2011. today is September 13th. I call everyday for repair they set up a date and time for them to come over and they never show up. I have spent at least 2 hours a day on the phone reporting my problem. I have also reported them to the PSC, the Govenor of New York and my County Executive. The people that work at Verizon are useless. You never talk to the same person and whoever you talk to nows nothing. Last appoint that they made (on their own) was for September 16th at 3:00 AM in the morning. Yes 3:00 AM I believe this is bing done on purpose. They are on a slow down because of the contract not being signed. I would give them nothing. I would get rid of them all and start with a new crew. I will be changing my carrier service.

WHAT A HORRIBLE COMPANY !!! I signed up for FIOS TRIPLE play in 2010. for some reason, they charge different prices for same packages to a lot of people. I had a copy of a friends agreement and it was 10 cheaper than what verizon offered me. Salesperson told me that he can match the price if I agree for a year of service and added that if I agree for 2 years of service, I will have a price protection for 2 years, will not change. After a year of service, I noticed my price went up 40 dollars. When I called to find out why, I was told that I agreed for 2 years of service and after first year price would go up. I tried to explain to the supervisor that I agreed to 2 years of service because I would have same price for 2 years as salesperson told me. The VERIZON SUPERVISOR TOLD ME THAT SALESPERSON LIED TO ME AND HE CAN'T DO ANYTHING ABOUT IT. Verizon' a company with FULL OF CROOKS FROM TOP TO BOTTOM. I was also told that either I continue the service and agree to pay 40 dollars more or if I cancel it, will have to pay a early termination fee. I told him to go hell and cancel my service. As of Aug 9, I dont've verizon services anymore. I recommend everyone to make sure what service you're getting and how much you are going to paying and for how long on the paper, agreement. They always will cheat you, screw you up. VERIZON IS IN BUSINESS OF SCREWING PEOPLE.

Verizon has no customer service, you will think such a big company! Their management staff have no courtesy and h/u on me when iquiring about my account. They rather loose a customer than to service them.

I don't get it! I try to get the $34.99 special per month on " internet and phone" service with .5 to 1Mbps with free ID caller. They won't give me that! I got this flyer in the mail! I called for that and they told me that this service won't work on my street! WHAT?! What are they trying to do? Brainwash me?! I told them that I am unemployed and don't have health insurance and I got this flyer in my mailbox and I want this SPECIAL! AGAIN ,NO! What going on here?I have the right to have this service when I am unemployed! I been out of work for almost two years.I need this phone and internet service to e-mail my resumes and do a phone interviews! Why there no resumes in the envelopes to mail system anymore ? How in the hell this happen? The mailmen will be out of work ,who to blame? What going to happen our retirement? The Verizon workers and the postal workers will have pension,will I?We are paying our taxes to the state workers to have their pensions,what about us? How in the hell are we unemployed people going pay their pensions that we don't have a JOB?I don't trust to submit my resumes anymore,we been CONTROL!

Someone by the name of Miss Lewis in your sales department put a fraudulent order in for my number and residence for fios I did not place an order and gave no one at your company authorization to order this service for me I spent over an hour of my time on the phone Friday 9/3/11 and spoke to a Ann Sell to get a cancellation number for this fraudulent order Cancel number 38648890 Today, a recording has called my number four different times to confirm the installation scheduled for 9/6/11 Again, I never placed an order and have now spent 6 hrs on the phone trying to cancel an order I never placed I will be deducting $500 from future phone bills for this fraud and inconvenience I have also resported your company to the Better Business Bureau and if your men show up at my residence with an order I will call the police and my attorney Due to this employee of yours putting this fraudulent order in the system I have had nothing but aggrivation. As a cancer patient that is the last thing I need I have instructed my attorney to file suit against Verizon as this whole fraud has made my medical condition 100 times worse It is your responsibility not to hire employees who commit fraud Sheila Pensinger

I had no problem getting verizon services. Support is an entirely different issue. The automated phone system would be a joke if it wasn't so pathetic. To say that I am a dissatisfied customer is an understatement. My service request is simple...discontinue service. I can get better,cheaper service through my local cable provider.

I hate to call verizon, concerning issues, at no fault of my own, why because it is a long exhausting day. It seems that they try hard to exhaust you, by hanging up the telephone on you several times, disconnecting the call and the number one transfering you to someone else who they say can help you. During this transfer, they say that they are there to help you when all most of them do is aggavate you when there own personal agenda. And when it is all said and done, nothing was accompblish, and you are right back where you started and the day is just about over with. You would thank that a company as large and as established as Verizon would have a better plan in place, after all we the people are the ones who help those "ruled" ones keep there jobs. They change and add on without your knowledge, one young man from West Virginia Verizon, "Darren" straight up told me I was lying about my bill. If the facts are present, how could I be lying. I asked for Basic Tripple $99.00 deal with the movies channels excluding HBO and Max. I wanted only Stars,Encore, Showtime etc for $16.99. and the protection for my service. Well, never got it, they put on extreme channels and games. I took a day off work to get it straight, they had and escalator contact me and take all those things off and refund $200. back on my account,just to add it back on to my account, I asked for basic again, they later put on the next step, and expect me to pay for it. It is wrong what verizon does to its customers. JUST WRONG and it needs to stop.

Let me start out by saying I have been extremely pleased with everyone at Verizon and how they respond when I can. The reason for this post is due to poor reception at my home. Verizon initiated a service ticket to look into why the signal is poor in my area since the map shows a cell tower within 1.5 miles. According to tech service, its deceiving, as not all towers have priority over others and may result in poor service and there was nothing they can do. In this current economic crises we all face, I cancelled my home phone and planned on transferring my (2) other cell phone (with Sprint now) onto the Verizon network. However, with no signal and no ability to confidently call 911, I m holding off. Sprint had poor service in my area and when I called they immediately volunteered a network booster to install in my home for free, which solved the issue. I suggested this to Verizon, since poor signals are their problem and not mine, but was offered $50 off the $249.99 booster. I will be cancelling my service and investigating legal action to avoid paying my ETF since it creates a life safety issue. If Verizon would step up to the plate, send the booster,not only would I stay but I would bring in an additional 2 lines of service.... POOR BUSINESS VERIZON

I just left a voice mail. If you want poor customer service, treat your employees poorly. A great example is U.S. Air (now Airways). This attempt to cut the trained workers pay and benefits is going to show up in service. In the meantime, I am helping to pay for full page ads in every paper in the country slamming the Verizon Workers ran by Verizon Executives. Why? Verizon is very profitable. I am a stockholder. If we need to cut, we can start with execs who make much and provide no service to the customer. Put the money where it matters. Treat your workers well and they will treat us customers well.

I currently own 4 verizon wireless phones. I wanted to switch one of the numbers to my unlimited data plan and switch the main number to one of the other plans. This would cost me approximately $50 more per month, which is okay with me. However, verizon wireless told me that this was impossible. I asked why. They stated because I only had one unlimited data plan on the account. I explained that I was not changing anything except switching phone numbers and was willing to increase the data plan on one of my other lines. I have been a customer since it was Bell Telephone. Again, I was told tha this was impossible. I would have to pay almost $500 to switch to another companyt such as AT&T or Sprint to transport my number. I asked the customer representative would verizon rather I switch companies and they no longer receive my approximately $250/month for my cell phone service or provide me the services that I was requesting. I was told I would have to switch companies. I even spoke to a supervisor and she repeated the same thing. In this economy could verizon afford to lose a long standing customer that is paying $250 month because they were not willing to switch the phone numbers around on an account that I already have and I would have paid an additonal $50 for a data plan for one of my other lines? This is not good customer service or common sense. I guess verizon could afford to lose customers because their stock is doing so well in this economy. I left a message on the corporate # 212 395 200 as well as a message on Alberto Canals’s number 908 559 6367 for Rose Stuckey Kirk or Tom Tauke to call me. This was about 10:40am. Let’s see if I receive a call back. LOL

Hello everyone from Verizon, im Angel Noel Trinidad and I offering my service for whoever have Nortel Norstar Systems and Telephones, my job is as a Technical & Installation Support for NORTEL NETWORKS, PROUD SERVING TO NORTEL, NORSTAR, MERIDIAN, AMERITECH, SPRINT, BELLSOUTH AND VERIZON SHARE TECHNOLOGY, My services its for free I love to help those customers that still having and using all Nortel Norstar phones and systems as a Nortel Norstar 3x8, Nortel Norstar 6x16, Nortel Norstar BCM50 and all the M and T series telephones as a Nortel Norstar M7100, M7208, M7310, M7324 znd all Nortel Norstar T7100, T7208, T7316, T7316E, T24, I have experience in Programming, Updates, Upgrades, Installing them, Repairing them, Fixing them, and much more since the year 2000 until today 2011 and I continued support a lot of customers and help them and teahing them and I love to leave the customer happy and satisfied of my job, if you want you can put me in the references in the internet or in anywhere, that my services its for free and also I collecting all Nortel Norstar telephones and Nortel Norstar Systems oldet or newest from those customers doesnt wanted anymore and they dont know what to do withh all of them and I using them for pieces to repair others Nortel Norstar telephones and systems as well, and continue helping customers in theirs need, im beligual im speak spanish and english and im available from Monday through Sunday at 365 days of the years and in case I cant answer please leave me message, details, etc and I returning the call as sonner possible, so im here to help to all those customers still using all the M-Series telephones and all the T-Series telephones BCM and PBX this is my information below ANGEL NOEL TRINIDAD TECHNICALL AND INSTALLATION SUPPORT FOR NORTEL NETWORKS PBX AND BCM 813-317-9115 OR 813-264-9452 OR MY EMAIL IS NortelNetworks33@gmail.com BUSINESS MADE SIMPLE, BUSINESS WITH NORTEL NETWORKS, WHERE THE BUSINESS SHARING IDEAS AND HOW THE WORLD SHARE IDEAS...

My name is Nancy and I live in S.Ca. Several weeks ago after purchasing an Apple Ipad2 from my closest store (which happens to be corp) I was informed that I would be charged $20.00 a month for the Ipad2. I agree on this issue. Less than 10 days later I was having problems getting connected just a few feet from the Verizon store. When I went into get some answers I was informed that I needed a "Mifi" costing $100.00 and it would cost me $50.00 each month. I was presured into getting it and was told that my cost a month was $50.00 not $20.00. I agreed to this. About a week later I was having issues with the Ipad2 and went to my local Apple store. The tech there asked me why I bought the Mifi and I told him about the problem connecting. He stated, "If I had cell service I could get coverage with the Ipad2 and to return the Mifi to Verizon". Immediately I called and was informed that they would take it back. When I went into the store they snookered me into keeping it even after I well informed them that this was costing me $350.00 a year. WELL, I complained and they said if they got my monthly bill down would I keep it and said, "yes". After all was said and done they said they had brought the bill down by $30.00. And I kept asking my bill for the Ipad2 was only $30.00 a month and they said, "YES" repeatedly. BUT after it was way to late 10 days later making any changes, I cannot return the Mifi and cannot get my money back. I called Verizon they again was well informes no changes were made, time passed and now instead of my bill being only $20.00 month more it is "$70.00". And there is NOTHING they will do about it. I do not need this Mifi for a 4G and the saleman and the manager at the Thousand Oaks, Ca. store should be fired along with his sleezy salesman. Whatever it takes to make people aware of taking advantage of this practice is SHAMEFUL!!! I wish I could sue them! Yup! I am sending a letter to the CEO of Verizon to make him aware of how his company operates. Nancy Friedman Nan1508@aol.com

WHERE ARE THR REAL REPAIRMEN? 3 TECHS CAME TO MY HOUSE FOR FOUR HOURS AND WHEN THEY LEFT,. FIOS STILL DIDN'T WORK. DONT MAKE ME GO BACK TO SHITTY TIME WARNER.