Verizon Corporate Office & Headquarters

you stink. a 12 yr customer i am. my casio brigade needed a battery replacement i was under wartantee for one. not only do i find out that you dont carry one, but the phone has been discontinued. your reps tell me on nov 1st to go out and buy one from a wal mart or ebay etc. and you will refund my money back lol. why should i buy a battery when im under warantee by you. so instead your crappy tech dept sends me a LG OCTANS THE SO CALLED PERFECT REPLACEMENT FOR MY CASIO . thsts ajoke. ATEENTION A PRE OWNED CERTIFIED PHONE IS NOT A PROPER REPLACEMENT. i had help from a josh ellis, he was helpful in certain aspects. i reccomend him to any one that needs him on here. any way the phone arrived in two lil boxes and NO CHARGER. nothing like paying 32.99 for a charger when youre poor and on disbilty at the katie and maryland store in vegas bought one added to my account which I SHOULD NOT HAVE HAD TO DO IN THE FIRST PLACE THE PACKAGE WAS INCOMPLETE YOUR 611 NUMBER WOUDNT GET ME ACHARGER TILL TODAY NOV 14 TH 2011 AND I NEEDED TO GET BACK ON TO A PHONE AND START HAVING MY LIFE STARTED. it still is a p.o.s. replacement . and all i want is justice . i asked mr ellis to contact the supervisor for the rep tech that sent me this crappy thing and all i want is my monthly rate for enduring suffering od 89.99 for the mth of nov to go away. i have been stressed out physically drained from this dissapointing experince. BY THE WAY I WILL BE MOVING ON FROM VERIZON IN 2013 IT HAS BEEN A EXPERIENCE I WOULD LOVE TO MOVE ON FROM . I STILL HAVE NET BOOK SERVICES WITH YOU . AND IF YOU CAN DROP 89.99 FOR NOV AND DEC THEN I WILL PAY MY NET BOOK MORE THAN MY CRAPPY PHONE. IT IS EMABARRISNG THAT A 16 YR OLD GIRL HAS ONE OF THESE AND IM 42 . LG STINKS. I WANT MY 450.00 CASIO. NOT A 289.99 LG OCTANE PIECE OF JUNK. I AM REACHIBLE BY MY CELL ACCOUNT NUMBER SUTTER BERYL MAE.

I cant stand Verizon! its way overpriced! I had a smartphone for 18 days. little did i know that verizon changed their send back policy. so now that i am planning on switching to Sprint, i have to pay a $550 cancelation fee. this is ridicoulus, when a manager told me that i would no longer be charged for anything smartphone related.

My recommendation; GET RID of that cell phone, buy a TRacfone or some other Emergency use phone that costs about $15/year. STOP THE INSANITY !! Then use your current SMART phone that requires a MINIMUM of data of $30 and simply use it for everything else. Let's face it, you can wait until you get to the office,i you have your now DISCONNECTED PDA ( Droid X etc) you have lots of work to do and can utilize the WIFI along the way AND at teh office when you get there.Additionally, if you really have to , use Skype on wifi and make that GOTTA make that phone call ! If we all just stuck them for a week like they have stuck ME since the 80's THEY would be on their knees BEGGING for us to come back NO limits and half price and guaranteed better coverage within 5 months !! That;s my plan I CAN MAKE IT WORK AND WILL. The rest of you can keep supporting these ^&&*** *^$% but not me.As soon as verizon announced that they were gathering all of out locations, calls, purchases , and travel to better serve OUR ADVERTISING NEEDS I SAID ^*&% *^^ to Verizon,If you don't keep on eye on your bedroom window because THAT'S next. So support them are stop using them BUT BE MAN ENOUGH TO STOP THEM!!! PS..the data restriction won't bother ANYONE !! Then why are you reducing US ?? Just wondering why all this if it won't effect me or non of the other 96% of people on the planet,,Surely m identify them ,place a 10gb limit and let's get on in life,BUT YOU WOULD RATHER TELL AL THESE LIES,,JACK UP THE PRICES AND MAKE A LITTLE MORE FOR THE BOARD GODS..Well, SCREW YOU, YOU'RE OUT !!

My issue is I called to get balance and wanted to terminate service.. however I wanted service terminated at a later date but the customer service took it upon himself to terminate as of the phone call date...and when I asked them to fix he advised no can do I will need to re order services... not ok...asked to speak to a superv. Then in that process of waiting I was hung up on... tried to call Corp..however all its just a mailbox...! Ugh Not Happy at all

I assume that the one star i gave explodes in the 99% revolution....I am so tired of the arrogance that I receive from complaints. My complaint was trivial, yet, treated as if I were trying to RIP-OFF the corp. They must train that to all!!!! I am fed-up with this and will start being an activist towards coorperations that continue to put profit!!!!! in front of humanity!!!!! I was in the business of communications for many years. I have never seen such an attitude that was indoctrinated into their employees...""""JUST SAY NO""""". we are tired of that response!!!! We will not take it any more without a legitimate response!!!! F-U. corperate for your attitude of "customer service" SIGNED ANOTHER DISSATISFIED CUSTOMER! James Eggleston; War veteran, small business owner, husband, father, community activist, Republican, Lover of America, and hater of cooperate greed!!!! So-Long you butt heads.... I will use a string and a tin can before I continue to use you as a server!!!!! BINGO AN SEE YA IN HE

My rating is actually a ZERO

Verizon does suck! I had trouble from the begging. The phone would drop the calls all the time. I had emergency calls from my family that my mother was in the hospital and my family couldn't get a hold of. verizon tested the phones for three months and in the time we exchanged phone two times. They said the area I live in didn't have good reception and it would take one year for them to put up another tower but in the mean time they suggested for me to purchase a device for $250.00 and they would give me a deal with one half price off $125.00. I told them that the problem was on their side and I shouldn't have to purchase a device. I told them that I no longer want their service and they told me that I couldn't break the contract and would charge me $160.00 for each telephone (I had two). Now I have to pay the money for the three months I had the phone plus $320.00 for breaking the contract. I contacted the FCC And said they would contact verizon. Verizon said that it states in the contract that they don't guarantee that the service would work in my area. This is full of bull ____!

You are all right VERIZON SUCKS IN ITS SERVICE DEPARTMENT. I AM WITHOUT A PHONE BECAUSE THEIR NO CUSTOMER SUPPORT DO NOT KNOW HOW TO ORDER A NEW RESIDENT PHONE LINE, THEN THEY CUT YOU OFF BEFORE YOU MOVE. TALKED TO 5 TO 7 VERIZON PHONE REPS, AND NONE COULD HELP ME. COMCAST HEAR WE COME

You at Verizon need to learn to tell the truth your tec support sucks you I'm hate your dame rules. I have a DROIDX2 and as a phone company you SUCK

youre employees are rude and obnoxious i was at my garage this morning and one of youre employees was scratching his genital area right in front of me please talk to them thank you my adress 4831 christy ave

I have been with Verizon Fios from July of 2010 and I had my service switch to a more expensive service in September 2010 without my permission. I had to pay a partial and full months payment twice. Customer service told how much to pay each month until they credit my account and sorry for the inconvenience.Now its a year and three months later can't get my deposit back and I have no contract with Verizon. Now when you ask to speak to someone in the finance department and you give your account they just transfer you to someone else without even letting you know. Since I have been with this service I spend more time on the phone with Verizon than actually making personal phone call. The reps were rude and don't think half of them know what they are doing. My advice when you hear Verizon Fios run even though you dont have to sign a contract run run run they will fine ways if you give a deposit not to give it back to you.

Unless I can somehow get hold of a corporate officer to help me with a bait-and-switch compromise that Verizon has committed against me, I will not only report to the FCC for possible fraud action, I will start a class action suit against your company.. I all ready have 9 signatures.. if you don't want to play fair with the public, then it's time we take you down... no prisoners, just multi-media coverage and legal action.. your call, not mine..

I'm am really mad about how verizon can lie to people and not even think twice about it. It also very sad when an emmployee can lie to you and than add a person as an authorize user without the person in charge of the account doing so(brian from the Lima store) than have a manager Kayla call you a liar to your face in the store and in front of customer in the store. Than have people in your cumster service lie to you on the phone is really bad. I guess this is how you tell your employee to act just so you don't have to eat the cost of things. Joshua from your customer service and there was also a female that lied about the situation on the phone since when steven got on the phone and read things from the notes on my account that the other two said was not there. I had to drive back and forth from one of your verizion store which is about 20 to 25 miles away so are you paying for my gas. Chris from verizon customer finally help me and I hope yhis is how resolved now but I won't hold my breath yet!!!!!!!! Sincerely Dave Russell

VERIZON----POOR SERVICE. Call about the dsl Broadband extras- mainly STARZ PLAY WILL NOT DOWNLOAD MOVIE FOR ME TO WATCH... I have been billed for the service and when i call for help, it connects to the PHILLIPINE's another outsourced job, out of the U>S>A> THEY CAN"T FIX IT FROM THERE. and they always want remote access into my computer. the one time I did let tem..all of a sudden, emails from international countries in my inbox. they can't be trusted over there...and we are spending U>S> money for the verizon services. POOR SERVICE And everyone wonders why the U.s> iis in the state it is. Give Americans the jobs over here in america..they can do the work and fix it.

As I read your comments I guess it feels somewhat good to know that I am not alone. I have been on hold for over 2 hours and my problem has not been resolved. For starters a verizon operator changed my service plan without my request. Towit, he in all his "idiot wisdom" removed my regional calling, voicemail service and did away with my sentire service package. Needless to say this too just a few key strokes to put in effect. Once I realized that my services had been removed and contacted verizon to make the change I am still waiting for the problem to be rectified. Now as I have been waiting for 2 hours the line has once again disconnected. WOW.. A bunch of idiots. I have been a customer for over 20 years and it is today that I can officially say I am switching my telephone provider. I wish Verizon nothing but the customer service they provide, which is nothing. Verizon is the worst and I will be going public with this information.. Join me and drop verizon.. They have taken too much of our money for too long without service. To hell with them!

poor dsl service ,works only 40% of the time,unable to get proper assistance and recently had a drunk angry verizon tech show up to repair our dsl service and he merely cut the wires and stumbled back to his van cursing,I have gone 30 days at a time with no service,I have started looking into other internet providers since this is getting more frequent.Hey verizon,get your act together or get out of the game!

I must agree with the above negative statements about Verizon wireless. It appears that Customer service at Verizon is not there to provid resoultion to any real problems. Disable person poorly treated and a young person treated as a non-person. Verizon selling faulty equipment and refuse to honor there waranty of replacement. Treating the customer(an 18year old female) as worthless and not honoring the Verizon contract of replacement of there faulty equipment that they receiveing 106 dollars a month for. Unbeliveable. I thought it was just getting the wroung sales person at the store untill customer service was called. Woh! Shane, who ever he is took the cake. He just kept blaming the customer. The disabled person after being treated so poorly ( and not the first time at this place of business) became dicouraged with the abuse went to another provied for service. the AT&T sales person gave infomation sold the young person a phone called Verizon cancelled the Verizon plan, had the verizon phone shut off and then activated the AT&T cell phone. Verizon stated there would be a credit comeing and a penalty for cancelling out of contract. Verizon said in a few days the customer would receive an update bill. The Verizon letter arrived 12 days later only there is not any thing in this letter as was stated by Verizon workers at time of the transaction with AT&T. The letter came from Verizon Wireless PO Box 4002, Acworth , GA 30101. This letter is not signed by anyone. This letter gives a phone number to call 1-800-922-0204. It is a letter of intent being the intention is that if not contacted by a certain date the price of the Verizon cell phone service will be per minute. Not as per contract. There are two phones on this contract and one Mobile Broadband. The disabled person and his young daughter have spent thousands of dollars with verizon only to be treated so pooly. THEY HAVE HAD ALLTEL THEN IT WAS BOUGHT OUT BY VERIZON. UNBELIVEABLE, VERIZON BROKE THERE CONTRACT WITH CUSTOMER BY NOT OFFERING A SERVICE WHICH IS PART OF THERE CONTRACT WHICH IS TO HONOR THERE WARRANTY. WITH NO TRUTH OR EXPLAINTION PUT THERE ACTIONS(BREACH OF CONTRACT) ON THE CUSTORMER. The customer service rep claimed he had the power to give a credit but would not. When asked for the corporate office of Verizon the cusomer service person gave and address other than the one above. The address give is: Verizon Wireless 1 Verizon Way, Basking Rg, NJ 07920. could this be the right address? I wonder. Carol Haapapuro chaapapuro@yahoo.com

Verizon's customer service is so poor. They add on features without authorization and then try to charge for it. Isn't this called stealing? I have called Jeffery Nelson a contact for CEO Lowell McAdam on several occasions and never rec'd a call back. My advice and what I am going to do is file a complaint with the Federal Trade Commision, U.S. Attorney and the FCC. Enough complaints for people will require action on their part for an investigation.

call 212-395-1000 140 West Street New York, NY 10007

My father passed away 9_5_11. We called a few days later to notify Verizon. Had a confirmation number. No kit sent to return internet router. Called again, new confirmation number, again no kit sent to return box. Took the damn thing to a verizon office. Returned it. Got a bill today for internet and phone started after he died and after we cancelled. Called Verizon rep, can pull up bill. GO TO HELL!!! The bill will not be paid, you can go to the grave yard and try to collect which, considering your company's ability to comprehend things, you'll probably do. I can not stand your company.