United Airlines Corporate Office & Headquarters

Worst airline ever !!!!!!! Please save your money and stay home or fly with someone else. Read the reviews before you book with this ?????? whatever you can call it. Please support our troops and their families fly with anyone but United. I have my story ready to send to Dr Phil, Ellen Degeneres and Montel Williams. Please send yours about United Airlines to them also.

Will continue to post daily until resolved. This is the worst airline and if I can keep other people from being ripped off by United I will do everything I can. Please read the reviews before you are taken by United. Look on Facebook (United Airlines Elite). DO NOT FLY UNITED !!!!!!!

I have posted on facebook United Airlines Elite daily several times per day. I hope that everyone that reads and posts here lets everyone they know, know how they were treated by United. We can and will get this around the world if everyone will pitch in. I am emailing my story and some of the other stories to Ellen DeGeneres and Dr Phil this weekend and will post any response received fromt them. I will also suggest that they read the stories on United Elite's Facebook. They will be so amazed that we do not support our servicemen and their familes any better than this. This is a disgrace to the United States. I have been posting on here for quite some time now with no response from United I have also called and left several messages on the bogus number United has set up for messages that they do not check. But with 70,000 what can you expect. If this doesn't tell you: DO NOT FLY UNITED WHAT DOES !!!!!!

Brooke, wrote about a supervisor by the name of Jens and her behaviour, well I just got the same woman on the phone and his attitude was disgusting. I booked flight for my family and I and then went on to upgrade them with miles and cash. The upgrades were confirmed online and I was allowed to choose the seats, the next day I received an email saying that we were on standby for upgrades. I have spoken to various people and this Jens woman was the last one, she said two of my tickets were now upgraded but mine wasn't, I asked her why not and she said she was just repeating what was on the system and there was nothing she could do, well why the heck have supervisors if they can do nothing. So after been hung up on three times and then getting this Jens woman, I have been told although my seats were confirmed at the time of booking, there is nothing she can do and should I not get the upgrade we have paid for then tough I will separated from my family and no they won't get a refund if they choose to sit with me. So long story short, United sell you a product, confirm it and then change their mind and keep your money. United are the WORST airline I have ever flown, this shall be the last time we fly with them and we fly alot. United you are the WORST!!!!

I have posted on Facebook and am waiting to see how many likes and shares I can get. I have reported to the airconsumer.dot and it has been suggested to me that I need to send our story to Dr Phil and Ellen Degeneres. I am in the process now of getting that done. Do not waist your time calling a non existant operator at their corporate office. Don't wait on a phone call or email from United you will be waiting for a very long time. I have been posting daily on facebook United Airlines Elite. You would not believe the complaints on there. WOW I will continue to post on a daily basis until something is done. I do not give up. DO NOT FLY UNITED MOST HORRIBLE EXPERIENCE !!!!!!! YOU WILL REGRET IT. THERE IS NO DOUBT.

FLYER BEWARE. UNITED IS HORRIBLE!!!!!!!!!!!!!!

Raechele,Thank you for keeping us potsed via the blog. I know it was a very long trip, but I am so greatful that everyone landed in South America with the grace of God. I knew that our young ambassadors of music would make a great impression as they traveled representing BSS. They are a great group of youngsters. I have been enjoying the comments by Eugene, Alana, and William. It gives me a sense of how much the touring ensemble appreciates the sacrifices that our their families have made. Mary Cay and David are crown jewels that guide give and foster our youngsters to create the so high quality of much to a level beyhong extrodinary. Thank you both for what you have provided our children. A very special thank you to Linda for the hours of work and sacrifices she brings to BSS as well.Give Isaac a big hug for me. I know that this experience will make an everlasting impression on his life as well as the other youngsters. I will be in the audience in spirit as the ensemble play their first concert on Sunday evening. Looking forward to hearing more from them.Phillip Tabone

I am so upset at the LAguardia Branch of United Airlines. I was suppose to go to Australia but they told me that I needed a visa or a stamp, although my passport is linked to my visa, they would not consider it. I am a permanent resident of Australia, although they said that my passport was from Nepal and it did not link my visa. I went back home and called the australian embassy and they told me that I did not need any evidence at all, but that my visa linked directly with the passport. I'm very frustrated right now, and I also have a 100 dollar penalty for cancelling my flight, and I am now rebooking my flight. I am never going back to Laguardia airport and United Airlines ever again.

!!!!! Flyer BEWARE !!!!!!! FLY KNOWING YOU WILL NOT HAVE ANY LUGGAGE. And no numbers to call for help. If you call the Corporate Office it will transfer you to a non existant operator and cut you off. You can email them but they will NOT answer.

My children and I were traveling from LAX to Dayton, Ohio for my neices graduation. Our flight was delayed from LAX by over an hour leaving, when we arrive to Chicago we look on the monitors to see what gate our connecting flight would be leaving from. The gate was B18 according to the monitor, my children and I waited as we had a layover of approximatelatly 2 hours. We are sitting there as our plane is supposed to leave at 8:19am, so that time comes and goes and there is no call to board the plane, so I go up to the counter and ask a United representative what was going on and she says, you missed the flight, the gate was changed and I replyed why no one let us know that, she stated I'm sorry they usually announce it however it had been crazy day and they did not announce it, then she proceeded to say this is a busy airport and that I should monitor the display of flights as they frequently change gates. She then directed me to customer service. I went to the nearest customer service counter to see what could be done.I spoke to a United representative and she states she does not have another flight going to Dayton for the entire day, she asks me if I would be willinig to fly to Cleveland, OH. I explain that is too far as I would not have tranportation to get my sisters house in Fairfield, OH. I ask her did she have any flights io Cincinnatti, OH. as this would be much closer than Cleveland, she stated she did have a flight going to Cincinnatti but that I would have to hurry, I grab the kids and we literally run to terminal F when we arrive to the gate the representative tells us that the flight was gone. Now by this time I am extremly upset, we had been at the airport over three and a half hours and all because of United Airlines extremly poor customer service. I was instructed to go to yet another customer service counter to try and get yet another flight, When I approached the counter the representative never looked up at me I explained the entire scenario and the fact that I was extremely frustrated r/t the entire experience and I commented that I could not understand why 1st we were not notified of the gate change, 2nd why the representative sent us to a terminal and gate of a flight that she knew we could not make or why she did'nt at least ask them to hold the flight as she was sending us to the gate. The 2nd representative named Tori did'nt seem to care one bit, she stated she was trying to help you, in a very derrogatory manner, I explained I did not feel as if I was being treated fairly, my children were traveling with me and we are standing here dripping wet with sweat trying to make it to a flight that was virtually impossible to make and that she did not seem to be concerned with our experience, she told me that if I was going to continue talking to her that I was going to lower my voice. I said that I no longer wish to talk with her and I then asked for her supervisor, she then took my boarding passes I had given her and threw them accross the counnter and on the floor. Then when I walked ovr to the counter to talk with the supervisor she came over to his counter and was asked to leave and she outright refused saying and I quote "I ain't goin no where" and she continued to stand there. Mr.Ratchfod a supr. witnessed some of the incident and apologized for her action and stated he would have a talk with her. My bags were sent to Dayton, didn't get them until the next day way after we were supposed to be gone to Indiana for my nieces graduation. I missed my nieces graduation and it was just a terrible experience. I will never fly United again!!!!!!!!!!!

In March I attempted to obtain a bereavement fair for a flight to California. I could no longer book such a flight on your webb cite. Calling your phone number was a half hour wait. The return flight was even better. I was issued a boarding pass with no seat assignment even though I had paid for economy plus. Your help desk in the airport couldn't get into the computer to help me. At the time I was ready to board the flight all the seat assignments were wrong for all passengers. I wrote a letter to United after the flights and was told that i could only obtain the bereavement fair at the time I booked my flight which was impossible. A few weeks later I get an email apologizing for all the difficulties that your webb cite has caused all of the passengers. Last week I attempted to book another flight. Guess what? my mileage plus number has either disappeared or been given to someone else. How do I know this because I used your web cite. It states tha this is not my Mileage Plus Number. I called Untited Plus on the phone and a woman with a heavy accent told me your computers are down. I first flew on United in 1957. I will not state that I would never fly your airlines again because you obviously don't care.

There should be a Zero rating for companies like United Airlines. We recently flew from Heathrow to Chicago. The captain left the Fasten Seatbelt sign on for most of the flight, even though there was very little turbulence. The flight attendant kept sending people in Economy Class who got up to use the lavatory (after four hours) back to their seats. At one point, an economy class customer had the audacity to use the lavatory in the front of the plane--where the first and business class passengers were moving about freely in spite of the fasten seatbelt sign. The flight attendant made the following announcement: "You people in economy class must use the lavatories in the back of the plane. The lavatories in the front of the plane are reserved for our business and first class passengers." YOU PEOPLE? Seriously? She stopped just short of announcing that the niggers must go to the back of the bus.

On Aug 20 I called the United 800 number to request information on purchasing a ticket that I could upgrade using my Frequent Flyer (FF) miles. Steve seemed very informative and advised the dates I chose to fly from Frankfurt, Germany to Dulles, Va. did not offer upgrades, but he gave alternative dates. I again asked if I could upgrade from Econ to Business using only my FF miles. He said yes, checked again, and said it would require 40K miles for the upgrade. The R/T ticket cost $1,068.00 , a $25 phone booking fee, and 40K FF miles. I booked the trip. On 22 Aug, my credit card statement showed United Airline (UA) charges of $1,068.00, 1,100.00, and 1,100.00 again. I immediately call UA and they advised the $1,100 was a "copay" to upgrade; $550.00 each way. This is in addition to the 40K upgrade miles deducted. I explained that this "copay" was not mentioned to me. Nothing they can do. I asked to cancel and refund. Alfred( ID 93759) processed it, and said the $1,068.00 was refunded. I said what about the 2 charges of $1,100 for the upgrade "copay". He put me on hold to check w/ Cust Support. Phone went dead...like others noted. Called back and talked to Jessie (P7) who said she did not show a refund. She too checked w/ Support and they advised I would have to pay 180 Euro ($222.00) to refund the ticket, AND $300.00 to credit my miles back. I asked and was transferred to Supervisor Merlo who said there was nothing they could do to waive the fees. I have now turned it over to my credit card company as a dispute. I travel throughout Europe 4-5 times a month and have no problems with foreign airlines. United- I cannot wait for you to go out of business to make room for more customer service oriented airlines that provide better service, at better fares. Continental, its too bad you merged. Get out now.

This is my second response regarding UA service. On a recent trip back to Europe from the States I called United and requested an upgradeable ticket from Dulles to Frankfurt. They advised that they had no upgrade seats available at that time but I would be waitlisted; but I first had to purchase a ticket to be added to the list. So I did. Hooked! I waited and checked my status often, no change. Finally, arriving the airport the day of the flight, I was informed at the check-in counter that my status didn't change, but I should check frequently at the gate. What occurred at the gate was unbelievable. UA waits until right before boarding for no-shows, and unfilled Business class seats, then they call up people on the waitlist, cancel their econ ticket and issue a Business class ticket- then deduct their FF miles. So UA determines when and if you get upgraded, and takes you FF miles for the priveledge. No extra bag check, no Business class lounge, no priority baggage. More of that quality service you are known for. Even Ethopian Air far surpasses your customer service. Please do us all a favor and go out of business.

The way I've been treated makes me wonder if United is getting a bailout by the Feds also or maybe they actually "didn't build their business," so they just don't care! Someone at United (mistakenly) allowed a debit of over $700.00 on MY travel electronic certificate to the wrong person!. I shouldn't even have an electronic travel certificate except THEY changed the time of a previous flight and would not issue a refund any other way! When I tried to book a flight two days ago, I discovered I only had about $100 left! I spent over three hours on the phone (mostly on hold) and basically got the run around with four different people. The first 56 minute phone call was with someone who had trouble communicating (in English) but she did tell me the "Petersons," flew from Salt Lake City to Nicaragua on MY certificate. After three more phone calls and repeatedly going over the story, I WAS TOLD, "THERE WAS NOTHNG THEY COULD DO ABOUT IT. Can you imagine? Finally, I was told I "would have had to email United.com." That in itself was a real trip in itself but I finally managed to send the email only to get back the standard "we'll look into it," reply. Buyer Beware of this operation!

I would give them a - 100 for the worst and almost non-existent customer service!

I booked a flight with United Airlines 8/15/2012 at the cost of $482.20. I called within the 24 hours to change my husband and I's flight time and the change was only supposed to charge me $11.00 difference. United Airlines charged my USAA debit card $493.20 as well as the $482.20. Leaving me with .59 cents in my USAA bank account. I asked for that to be fixed and return my $482.20, the representative argued with me about returning the money and said it will be in my account in 72 hours. I then called my bank to see if they could help me. I conference called USAA and United Airlines so that we could retrieve the 'approval code.' After going back and forth with the United Airlines agent (who kept giving us other crazy numbers) we finally retrieved the approval code releasing the funds back to my account because no one can live on .59 cents for 3-4 days with no gas in the car or groceries. I got ahold of the agents supervisor and let her know the situation and explained I will still fly United Airlines, but I do wish the agent (Rinky) would receive more training in dealing with customers and listening to them. I went to the Dollar General store to get $2.25 worth of stuff for some mashed potatoes and shells 'n' cheese and I was declined. I then called USAA to figure out the discrepancy ($482.20 was charged to my card again) and we again had to call United Airlines in a conference call with USAA and after 10 minutes of trying to get a real agent we got a man, USAA and I could not understand his name and for some reason after I explained the situation to him he sent us to the Medical Center for United Airlines. We had them send us to Customer Care and we reached a woman named Pat. She put us on hold twice and then hung up on us. After nearly an hour of sitting in a parking lot trying to get something to feed my husband and trying to fix the problem I went home empty handed. The USAA represented was able to help me, but again this morning I woke up and checked my account to put gas in my husband's car so he can go to work and I was in a negative balance again! I am now trying to fix the problem. Turns out United Airlines charged me the $482.20 again for the third time! I am now a very disgruntled customer and United Airlines will most definitely not be my choice any longer. I will never fly with United Airlines again. I would prefer United Airlines train their agents in customer service extensively.

DEAR UNITED AIRLINES, ON JULY 7th OUR SON-IN-LAW IN CALIF. WAS MURDERED. WE CALLED YOUR AIRLINE TO GET RES. TO FLY OUT TO CALIF. ON TUES THE 10TH OF JULY. WE HAD TO PAY OVER $2,000.00 FOR 2 ROUND TRIP TICKETS FROM RAPID CITY, SD TO ONTARIO, CALIF. WE ALSO REC. A 5% BERIVEMENT DISCOUNT. WE ALSO REQUESTED 2 WHEEL CHAIRS, ONE FOR MYSELF AND ONE FOR MY WIFE. I AM 82 YRS. OLD WITH CANCER IN MY LUNG AND MY WIFE IS DIABETIC WITH BAD LEG (AND IS 72 YRS OLD.)PROBLEMS AND HAS DIFFICULTY WALKING WITHOUT ASSISTANCE. OUR TRIP TO DENVER WAS FINE, WE EA. WERE MET WITH WHEEL CHAIRS. IN ONTARIO, WE WERE MET WITH 2 WHEEL CHAIRS ALSO. SO FAR SO GOOD ! ON OUR RETURN TRIP, AUGUST 10 2012 OUR FLIGHT TO DENVER WAS DELAYED AND WE ALSO REC 2 WHEEL CHAIRS .THE SEATS ON THE PLANE WAS SO SMALL THAT IT SEEMED LIKE YOU WERE PACKING US IN LIKE SARDINES !!!! IN DENVER WE REC. 2 WHEEL CHAIRS TO GO ON THE RAMP TO GET OFF THE PLANE.INSIDE THE TERMAENAL WE HAD TO RIDE ON A SHUTTLE TO THE END THEN HAD TO WALK THE REST OF THE WAY TO GATE B85,IT WAS LOADING, SO WE JUST BARLEY MADE IT. we HAD AN AWFULLY HARD TIME GETTING TO THE B85 GATE.I HAD TO CARRY BOTH OF OUR CARRY ON BAGS AND HELP MY WIFE THE BEST I COULD.WE WERE EXHUSTED BY THE TIME WE GOT TO OUR SEATS !!!! WE HAD TO STOP AND REST MANY TIMES ,WE ALMOST MISSED OUR FLIGHT !!! I BELIEVE WE SHOULD HAVE HAD BETTER SERVICE FOR THE WHEEL CHAIRS WE REQUESTED !! MY WIFE IS IN A WHEEL CHAIR NOW, UNABLE TO GET AROUND !!

After reading all the complaints I can see that UNITED is missing the BIG picture "Customer Satisfaction". They are so big that it is apparent that real customer service is not their focus. I just had the absolute worse expericence with this airline and will NEVER book a flight with them again. On July 23, 2012 I called and made an award travel one way ticket for two of my sons who were in Zagreb, Croatia. I asked for economy saver seating. The repersentative took all my credit card information to pay for taxes. I was sent a confirmation itinerary email which showed one leg of the travel was in business class. Thinking everything was o.k. but to find out last night when my sons called me from the airport in Zagreb that they are being told they have NO reservation. I immeditely called united and spent over 1 1/2 hours on the phone but mostly on hold waiting for assistance. After explaining the whole story to several representatives and finally asking to speak to a supervisor who by the way never would come to the phone, I was told they could not accomodate my sons as they did not have economy seating available only business and I did not have enough miles for business class tickets. I tried to explain that this is not my error it it theirs but still NO GO. They rather would have the airplain depart with empty seats than to accomodate a customer and correct an error they made. Finally I was offered a accomodations with 4 stops and a layover all night in Chicago with NO hotel. This trip is taking them 2 days to arrive and the fact that my will not be reporting to work on 8/10/12 as he is scheduled means nothing. Because of this error he will not be able to work a whole week and I have to take off a day of work to pick them up at the airport. I wish your rating scale had less than 1 star because the service does not even deserve that. NEVER WILL MY FAMILY OR I FLY WITH THIS AIRLINE AGAIN.

Dear United airlines, We planned the trip to Northern Ireland for a couple of years to bring my mother's remains back to be buried with my dad. there were 4 of us traveling. My daughter my grandson (4 years old) and my granddaughter. Booked the flight early. I must say everything was going great. The flight over and the stop in New Jersey. At least I am thankful for that, But on the return flight,however, it started with the boarding pass not matching the correct gate. then we found the right one, and there was a lady and a man at the desk the lady was just awful the man was nice. don't know the names then they had us board the plane and there was no air in there so they said there would be a delay so if we "want" we could exit the plane till it was ready. my granddaughter said she would stay on with our bags so the rest of us got off then quite awhile later they said everyone had to get off the plane. she was trying to lug off all our bags by herself. they told us that the crew was on their way and would be there shortly well more time went by and then the call to board again we got on and only half the crew showed up and after a long wait again we were told to get off again. then they said that the pilot's time to fly was up and no co-pilot showed so they cancelled the flight. And that extremely rude lady at the desk said to us oh well you just have to wait till tomorrow. I think all the people need to be retrained to deal with customers. She had such a bad attitude. I was very tired and we just had flown 6 plus hours and wanted to get home and with the time change we were up 24 hours already so they sent us to the service desk and that was horrible. I couldn't even talk cause at this point i was so mad my granddaughter talked to the lady when we finally got a turn. she gave us some food vouchers and told us that we could get a shuttle to a holiday inn that was over an hours drive away from the airport but there was no shuttle so we spent the night in the airport and let me tell you it was freezing i had 2 jackets on and one lady gaves a a couple of those tissue blankets from the plane the only one that got sleep was my 4 year old grandson and we bundled him up . i am sure that when you book a plane full of people that you should of made sure that you had a pilot and co-pilot for the flight . that rude lady at the first desk said it was weather related and it wasn't the pilot showed up but his fly time was up. and she yelled you should read the fine print on your tickets before you book what the hell is up with that . i am glad that it happened on the way home but i don't believe that i will fly with united again and i will not ever fly into new jersey and i mean never , never, never again please use the things that people write to clean up some rude people there are loads of people looking for work that would be better at handling customers that the bunch that was there