United Airlines Corporate Office & Headquarters

I booked a round trip ticket, however due to an emergency, I couldn't take the first flight to my destination and had to book another flight, with the intention of using the return flight. Since I didn't occupy the seat for the flight out, they cancelled my return ticket and want to charge me $200 to reinstate it!! I already paid for the ticket, and after discussing the situation with someone in Manilla, I got nowhere! I will NEVER book with United again and will put this on every social network site i can find. The horror stories heard about their customer service are true.

worst airline i ever delt with. would like a complimentry round trip ticket domestic as compensation in near future.

During my attempt to make a reservation today the customer service agent had limited knowledge regarding options for buying a ticket for a 1K passenger and using miles for the second ticket. Agent had to verify information and I had the privilege of listening to the entire customer service department/agents conversations...including those conversations with other customers. With the volume of business that United does on a daily....yearly basis...I would expect a more professional policy.

Imagine my amazement when I read that United (a) shows movies to kids rhat are rated for adults; (b) treats you ike a terrorist if you object; (c) is so jealous of its insistence upon corrupting children that it is willing to inconvenience an entire plane-load of people just to show that it can. If these are the "friendly skies of United," I'd hate to see their hostile skies. Ah, yes! that's right! I don't have to!

Both Oliver Dickins & myself were booked on flight UA1192 leaving Hartford at 07:11am on March 6th. Imagine my shock when the night before I went online to print boarding passes, etc. only to find that the flight didn't exist! After a very long time I was able to connect with a human only for him to tell me that because of poor weather the flight was cancelled. And what about your customers, do you not tell them? No, not at all .. because of this we were booked on a flight the following day ... this is DREADFUL .. you need to understand about customer service. Why were we not called to tell us about this? The weather wasn't bad .. Flights weren't delayed & your service is poor!

On 3/31/13 my husband and I flew from San Diego to Houston. We were to connect for flight 4199 to Columbus, Ohio. We boarded our United flight and were told to disembark due to weather. We were in terminal B -84H at door #2. We get the weather delay. Once the weather passed all other doors started boarding and updating flights. Not from our door. Delayed times kept being posted and at one point Columbus disappeared from the information board. When questioning the gate agent she was rude and gave no information about when or if our flight would leave. I decided to go to 1 of 2 customer service agents at the bottom of the escalator in terminal B. Not to draw this out, the agent was rude, demeaning and seemed to enjoy frustrating a passenger. A man from the Columbus flight then came up trying to get information from the second woman and was mocked, and treated so badly. When he walked away his agent helped the only other person in line. She obviously told him a very biased account of the incident which did not involve him. The agent had no regard for my privacy rights or safety. The man while leaving the agent, got in my face and yelled at me. My agent then asked if I wanted her to call someone to find out flight status. Really? She then said it wasn't mechanical issues, it was a swap. She told me to go back to the gate agent who is updating. NOT! I left crying because of being so frustrated. I was not loud or disrespectful. I wish I had recorded the incident because then United would be forced to face the possibility that some employees are rude or worse yet dishonest. I have tried to contact United multiple times with no response. Talked to India a lot. Five minutes after my conversation with the agent our flight was called to board. Could it be the fact that I requested a supervisor to talk to? Save their butts! Walking to the plane we found overhead bags that had been on the same plane sitting in an isolated hall just sitting there. When we arrived in Columbus we were waiting for our bags only to be told they arrived on an earlier flight. They were just sitting there. So much for leaving bags unattended. A 17 year old girl traveling alone burst into tears upon seeing her parents in Columbus." I couldn't find out what was happening." No wonder United is the lowest rated airline. Abuse your customers, feel protected by your deceit and attitude, never be held accountable because it's impossible to talk with a true supervisor, and feel empowered because you can manipulate and lie. Cover your own behinds. Nice! More should report issues and try not to fly United. There were multiple safety concerns and I can not make them known.

On 3/31/13 my husband and I flew from San Diego to Houston. We were to connect for flight 4199 to Columbus, Ohio. We boarded our United flight and were told to disembark due to weather. We were in terminal B -84H at door #2. We get the weather delay. Once the weather passed all other doors started boarding and updating flights. Not from our door. Delayed times kept being posted and at one point Columbus disappeared from the information board. When questioning the gate agent she was rude and gave no information about when or if our flight would leave. I decided to go to 1 of 2 customer service agents at the bottom of the escalator in terminal B. Not to draw this out, the agent was rude, demeaning and seemed to enjoy frustrating a passenger. A man from the Columbus flight then came up trying to get information from the second woman and was mocked, and treated so badly. When he walked away his agent helped the only other person in line. She obviously told him a very biased account of the incident which did not involve him. The agent had no regard for my privacy rights or safety. The man while leaving the agent, got in my face and yelled at me. My agent then asked if I wanted her to call someone to find out flight status. Really? She then said it wasn't mechanical issues, it was a swap. She told me to go back to the gate agent who is updating. NOT! I left crying because of being so frustrated. I was not loud or disrespectful. I wish I had recorded the incident because then United would be forced to face the possibility that some employees are rude or worse yet dishonest. I have tried to contact United multiple times with no response. Talked to India a lot. Five minutes after my conversation with the agent our flight was called to board. Could it be the fact that I requested a supervisor to talk to? Save their butts! Walking to the plane we found overhead bags that had been on the same plane sitting in an isolated hall just sitting there. When we arrived in Columbus we were waiting for our bags only to be told they arrived on an earlier flight. They were just sitting there. So much for leaving bags unattended. A 17 year old girl traveling alone burst into tears upon seeing her parents in Columbus." I couldn't find out what was happening." No wonder United is the lowest rated airline. Abuse your customers, feel protected by your deceit and attitude, never be held accountable because it's impossible to talk with a true supervisor, and feel empowered because you can manipulate and lie. Cover your own behinds. Nice! More should report issues and try not to fly United. There were multiple safety concerns and I can not make them known.

After reading about the fiasco concerning the in-flight movie on the Baltimore-Denver flight which was diverted to Chicago to remove a family of four I wonder if United's pilots are just naturally arrogant goons or are they trained that way. In either case I wont be traveling on United in the near (or distant) future.

I can't believe that I called united tonight to cancel a flight which I bought which is still 5 days away and I am being told that my ticket is both non refundable and non transferable! I have paid and now being told to accept that the $468 which I paid not even 2 weeks ago has just gone to their bottom line!!! I will never again recommend or purchase a united flight even if it is the cheapest after this totally unfair experience! Maybe some one reading this can partner with the CEO & other Execs and remind them that airlines thrive off return business not stealing cancellation fees and upsetting the consumers!!!

I booked 2 tickets to Los Angeles and paid extra money for Economy Plus.A week before flight day I have decided to check my seats on Website and couldn't find them.I tried to get a new one but computer asked additional money again. Finally I spent more than one our with customer service and received a new seats.Should I check United Website every day to avoid problems? Terrible organization.

Don't even try to get a breavement refund on your United ticket. I think they have deliberately made it as difficult as possible so that anyone experiencing grief will simlply "give up!" Shame on you, United!

My husband and I traveled First Class like with always do and its always wonderful except our last trip both ways we had the miss fortune to have a the worse flight attendant in the world..she was rude, she drank alcohol on the flight and she told us they were out of cocktails..also no hot towel and she said Its UNITED NOW..this how it is!! Shame on United to have such an unprofessial flight attendant!!

I would rate this airline as the bottom of the pack and a flat zero if it was permitted. Continental was a great little carrier - United are pure thieves in my opinion and are arrogant beyond belief. The only way to bring them to the gutters is everyone to take alternative airlines. Just like Pan-am who thought they were to big to fail, United can fail and will fail with total support. Please consider flying another company. I booked 4 flights on airmiles and then they passed my account information to the carrier who took us who then clobbered the money out of our account illegally.United are refusing to pay any money back. I am considering taking legal action, have requested numerous times for the recorded messages to be sent to me, which they have failed to do, as I believe they have brokenthe Data protection act, pasing my personal account and banking information to a third party. BECAREFUL

I recently flew to Colorado with my family on a ski trip and family vacation and when we flew back to Columbus, OH they did not handle my $1000 stroller with the care that they should have and broke the stroller to where it could not be used. I understand that it might get tore up a little but by no means should a stroller that is gate checked be physically damaged and broken to where it can't be used. It was my kids favorite stroller and their answer was you should have gone to walmart and bought a cheap one to fly it happens all the time and that is why we aren't liable. I said where and when was I told you weren't liable and the response was on the little tag they put on your stroller. They don't read it to you they simply just stick it on. They don't care!!! I know with golf clubs atleast they do tell you they aren't liable when you bag check them and I am good with that but not with a stroller that is gate checked, it should not have be damaged beyond repair. Then it gets worse I have emailed and called multiple times and I have not received one call or email back about replacing my stroller, our country is in a sad state of affairs.

I have unfortunately tried to fly United a.k.a. Useless Airlines myself and two of my children to see their dying grandfather. I was delayed 3 1/2 hours because they couldn't find a crew. My son missed his flight to Denver because of their lateness and now my daughter is stranded in Denver because of their lateness despite there being another flight to our home in Casper. United = Useless Airlines.

i called the customer service number and was told that there wa no way to get ahold of a company reprasentative that could assitst me in the issues that i was having with baggage.. as a traveling customer going to work in tennessee i need to travel with tools... i currently have no extra money and am unable to pay for extra baggage, i am wondering what led to this american company reducing american citizens to traveling one way across the country with only a single backpack without having to spend extra money in order to bring a bag large enough to bring belongings and tools. as well as the nonsense of this very blog being un affiliated with the airline im trying to contact when the post said customer service for united airlines... i realize that corporations are trying to completely rip us off and i will be filing a lawsuite to amend thes issues..

A very disturbing experience on United Airlines coming back from DC to Newark on Jan 7th. Flight 4241. A large service dog was trying to fit under the seat ahead of me. The dog could barely fit and was clearly distressed. I had no foot room and had to keep my feet in the isle and bend over the armrest to accommodate my awkward leg position. I asked the female flight attendant if there was another seat so that this poor dog could have adequate space. She ignored me. Finally another attendant told me the flight was full. Service dogs suffer greatly in their roles protecting humans. Forcing this magnificent creature into a cramped space is shameful both on the part of the airline and the person with the dog. Airlines should have policies that require service dogs and their people to be seated at the bulkhead on the plane. Worst of all this woman with the dog wasn't blind and could see the dog's distress. Sickening. Just how desperate for dough can United be that it can't provide adequate accommodations for service dogs? And their numb, callous flight crews are appalling. I brought the situation to the attention of the captain after the flight. He was polite but totally uninterested in what I said.

I booked my wife on a flight from Springfield, Mo. to Newark, N.J. However prior to her flight date she came down with the Flu and was unable to make the flight . I called the 1-800 given for United to Change her Flight and obtained someone who could barely speak English . I asked where they were and was told the Manila or so I thought . I asked to be tansfered to the U.S. so I could speak with someone who speaks English and again I was told something that I could not understand. I again asked to be transfered to the U.S. and again I had a very hard time understanding what was being said back to me. I then hung up and looked for a different phone number to call and it too sent me right to Manila . The person on the other end spoke somewhat better English and told me that she could not transfer me to another agent in the U.S. I asked if my wife's travel was canceled and she said yes and that a confirmation would be coming . What they sent was a copy of her ticket showing she was suppose to leave on the date booked . What a cluster "F" of a company . I spent several hours trying to find the phone number and address of United H.Q. which is in Chicago. I intend on sending the CEO a letter and to file a complaint with the FAA and my Congressman . I suggest that everybody else do the same. This is a JOKE of a airline and I will NEVER use them again , NEVER !

Flight reservations for 4 were made months in advance. Had my assigned seats and boarding passes. When I went to board, I was told my seat was changed to accomondate a party of 5. My family was in the back of the plane and I was in the front. What was the difference between my party of 4 and their party of 5? My grandson has had numerous problems with flying with the pressure in his ears, and I had to sit up in the front of the plane! Why bother giving boarding passes and seat assignments? I'm still waiting for an answer as to WHY they were changed? I sent two letters and the question still was not answered! ALL I WANTED WAS AN ANSWER TO WHY and why they couldn't have the courtesy to ask me if I would change. the last letter said "As we have nothing else to add, we will consider this matter CLOSED and will no longer correspond regarding this issue! Now after reading all these NEGATIVE reviews, I see why they don't care. Just add one more complaint to the list.

On our way home from Dec. 17, I arrived at the Kona airport 3 hours early to learn our flight was delayed and we wouldn't make connections. I was told we would have a hotel room waiting for us. NOT! Upon arrival in San Francisco, there was no room, and the agent was furious that we wanted to stay in the same hotel with our traveling companions. The next morning, the counter agent not only sent us to the WRONG gate for our flight to Austin, but she sent us to the WRONG airline!!! Upon disembarking from the plane, the flight attendant began singing in my ear, and he told my 87-year-old mother to "move along!" I told him the women in front of her had her suitcase open in the floor. He told her to "step over it." The attitude of UAL staff was terrible, and although I am a stockholder, I would NEVER intentionally fly the airline again.