United Airlines Corporate Office & Headquarters

I wish there were rating less than poor. Because that's what UA customer service deserves. I had a day of night-mare created by UA employees, who are so LAZY to do their job! I was transfered from check in point to check in point by the representatives, yelled why I was moved between them, it took the check in person to prcess my boarding passes 2 HOURS, I was almost going to miss my plain if I didn't run through the corridors and the securities. My kids actually are travelling as unuccompanied minor. Half an hour after I was told that their air-plain took off, I received a phone call from my kid telling me thay are still down, on land. Their carry on bag was thrown by the flight attendant after with all the luggage under the air-plain, encluding their boarding passes and electronics. I have been trying to get somebody on the phone from UA for the last 2.5 hours and I am just transfered around. DO NOT TRUST united airlines ( I wish I had smaller size letters to write this company's name because they are so small and insignificant)

I wrote a letter to your Glenn F. Tilton, president, at your Chicago office 5/20/12. Still no answer....followed it up with a reminder on 6/30/12. I would appreciate the courtesy of a reply. 350 Greenwood Avenue Glencoe, Ill 60022 847 835 9839

LACK OF CUSTOMER SERVICE. THE STAFF WAS RUDE,AND UNPROFESSIONAL. OUR FLIGHT WAS DELAYED in Chicago BECAUSE OF Mechanical problems. We were sent to customer service to get a hotel room. After standing in line for 1.5 hr. and watching people behind the counter some working some standing around. They had there back packs on the counter behind the desk, some just visiting and hanging out. One person on a cell phone. This was very unprofessional. If it break time they need to go to a break room. TO Customer who are tried, hot and stressed should not see this at a place of business. When I finally made it to the counter I was talked at,not to. The person at the counter never really made eye contract with me. We were given vouchers for hotel and shutter. We stood out side in the heat for a 1 hour never saw the shuttle to our hotel. I asked other shutter drives, they never heard of the hotel. So I went back in side and finally found someone who cared and ask about the shuttle. I was told there was no shutter to that hotel, and it was in a bad part of town, That I should have never been sent there, and the people upsatair they knew there was no shuttle, and they never send there customer there. Words can not express how I felt at that moment. Why was my Family and I being sent there? The one lady at the counter who cared issued vouches for another hotel and for a cab.

Last April (easter holiday) we did not expected that my mother passed away so we paid $1,184.00 for me and my husband for emergency death. I sent copy of death certificate with receipt credit card. They need to get proof death certificate then they would send reduce price. They never answer us since two and half months. I still wait to get refund. Nearly 90 days. The united guy told us they will send us check money.

It is baffling that we all have no legitimate recourse to voice our concerns about our treatment. I am appalled.

We have been avid Continental airline travelers for over 20 years. To say we are dissapointed in the level of service since the merger would be a huge understatement. I can honestly say this past week was the epitome of incompetence and total disregard for customer service. It began with the rude staff, a Miss Lynn Asa, who tried to charge us baggage fees although I used my United Presidential Chase card to purchase the tickets. I attempted to show her my receipt to prove I paid with my card but she refused to look at it, instead argued with me that her computer said we wrote a check. She told us we'd have to take it up with United and Chase later. It wasn't until we asked for a supervisor that they honored my receipt. Our flight was scheduled to depart IAH at 9:59 am June 23rd 2012 and arrive in Aruba at 3:30. Instead we departed at 7:30 PM - 9 1/2 HOURS DELAYED! We landed at 1:30 am. in Aruba and therefore missed an entire afternoon of activities. We received no phone call or email notification of any delays either. We wanted to leave and come back home but they told us not to since as soon as they found "a crew" we would be departing. That was a lie. One of pilots after take off, sat by my husband in first class and proceeded to tell him he was part of the crew and they showed up at 8 am for the 10 am flight and were told to leave and come back at 6 pm because there was no aircraft. Earlier when we asked to talk to a supervisor to get answers, we were denied that request, instead a red coat by the name of Hellen Johnson came and proceeded to yell at us and tell us to just go sit at the gate and wait on the crew. When we asked customer service to see if there any other flights we could take we were told no. We found out the problem with the aircraft originated in Washington the day before. So I asked why then didn't United have an aircraft ready today if this occurred yesterday, the customer service reps response was "I don't have 5 cars parked in my driveway to just pick another car if one breaks down", really - this is their trained response? It is an airport after all and we assume they have extra aircraft for mechanical issues that may arise. We will be writing letters to the Department of Transportation, our Senators, Congress and anyone who may possibly take interest in the quality of service United now offers. Obviously being the biggest airline does not line up with being the best. Really sad that I have not found ONE happy employee or passenger in the past 2 years!

My 19 year old daughter booked a flight out of LAX to Medford, Oregon with a layover in San Francisco on June 22, 2012 to join the rest of her family in Northern California for a family reunion/wedding. She was unable to drive up with us the day before due to school and was also unable to drive home with us so she booked a  non-stop flight on Monday, June 25th, from Medford back to LAX. When she arrived in San Francisco on June 22nd at 7:30 am she went to her gate for the next flight and was informed it had been cancelled. They then put her on standby for a 12:00 flight but were able to secure her a seat on the 5:00 flight if she couldn't get on the 12:00. From 7:30 a.m. to 12:00 the airlines were sending other planes to Medford but she wasn't even on those standby lists. Finally at 12:00 she was 6th or 7th on the list and they bypassed her to keep a couple together when she should have been next.  So, she missed yet another flight. The airline then decided to cancel the 5:00 flight and put her on standby for a 2:30 flight. She was number 2 on that standby list. They told her that was going to be the last flight out to Medford until Monday. They then cancelled that flight. This left her with no options. My 19 year old daughter was stuck in the San Francisco airport unable to rent a car with no place to go. We had no choice but to drive down from Northern California 5 1/2 hours one way to pick her up. What was supposed to be a time saver ended up costing the entire day and into the next day. I have made several attempts to recover our losses but to no avail. All we are asking for is reimbursement for the plane fare, $100 for the gas used to drive down there and $20 for the BART to get her to a safe place (a friend in Berkely)  to wait for us to arrive. After 4 attempts over the phone, we are told only the fare from San Francisco to Medford will be reimbursed which could be as little as $35. I find this inexcusable and completely irresponsible. United Airlines is a very well known and reputable company that should stand by their service. Those flights were booked in good faith that my daughter would be able to join her family without having to make the long drive, and she paid the extra amount for the convenience of it. That turned out to be the most inconvenient part of the trip, and United Airlines won't even cover the costs for our inconvenience. This is extremely disappointing, and by the way we've been treated, you are running the risk of losing a great customer and I will not hesitate to inform anyone and everyone of this experience via Twitter and Facebook. I ask you, would this be the way you would like your airlines to treat your child?

Horrible, horrible, horrible! I was a loyal passenger for years on Continental Airlines. I rarely had a problem flying anywhere out of Cleveland Ohio and when I did it was taken care of in the right way. Since the merger this combined company could care less about customer service and obviously more about profit. I just flew back from Sacramento through Houston yesterday and disappointing is putting it lightly. We arrived in Houston to be told that flight 265 to Cleveland had been delayed from 7:04pm to 11:57pm. This then changed to 12:10am only to be changed several more times. Eventually I guess you pulled an old plane out of retirement and dusted it off. Your first class cabin was nothing to write home about and obviously was unprepared for the flight to cleveland. Cold chicken made of rubber combined with pasta is hardly worth the price. That combined with an hour documentary on the benefits of online dating did not make for good entertainment. Luckily your new airline makes you so tired you can sleep through the horrible experience you now provide. I felt sorry for the flight attendants who did everything they could to not lose it and quit their jobs on the spot. Yes, your employees know the airline stinks as well. It is sad that because of certain routes we are forced to use your airline. I know nothing will be done and I doubt customer representatives even read these reviews, but they really should. You should talk to the old Continental group on how they ran things instead of listening to reps from United that know nothing about running an airline! I'm sure someone from customere service is chomping at the bit to speak to me about my experience and how they could improve the flying experience. (Ha, Ha) dennis@obrienlpa.com

Like numerous other people on here, I am not happy, nor pleased with United. I am writing a letter to the CEO, Jeffrey smisek to voice my disdain for his company. I have also filed a complaint with the Aviation deparment. I do not expect resolution--but what will happen is my complaint will documented, just like this one. I have also informed the CEO, and the DOA that I will NEVER EVER refer anyone to fly United. It's not worth the stress. I purchased tickets for a family of 5 to travel cost me about $2600. My sister inlaw became ill, and was informed she would be provided a refund due her medical condition. This was in February 2012. I have since been working, calling them every month to sit and wait for 2-3 hours on the phone (I am currently sitting looking at the phone time, and I am still on hold for 2 hours 48 minutes). I received 2 ticket refunds, but don't know why they didn't do it all together. I wonder if its their policy NOT to pay refunds, stagger them out because they are broke? EXTREMELY FRUSTED

Too bad United doesn't get to read these comments. Then maybe they can stop the practice of moving a child's reserved paid for seat 26 rows behind her mother. Mother is in row 8, child will be in row 34. Shame on you United

First off they need a rating score of 0 VERY POOR but that wasn't an option. My wife flew from LAX to PITT and from the start was a 2-1/2 hour delay cause the plane had an oil leak. Then when they finally got on the plane and go to O'hare, there was another set of delays. Finally after getting on a plane and getting home, when she landed in PITT they had managed to lose her carry on luggage that they made her put under the plane in O'hare. Been 2 days and still has not gotten her bag and now they are saying that she needs to call doctor for new medications that she is supposed to be taking 2 times a day. When trying to contact someone at United you get routed to India. No answers and no help, and noone knows the number for corporate. Next time you want to travel go Greyhound.

I also was an avid fan of Continental and always received excellent service. This is my first time with "United" and am already having problems even before the flight. I have been misdirected by their phone representatives (after a 30 minute wait time) and am very aprehensive after reading all the recent complaints. How sad that such a fine airline such as Continental would sink so fast. Also tried numerous sights on the computer to get service to no avail.

Wish I could give it zero stars. So I'm on the line this moment trying to change the information for my under-aged niece's handler and this person hardly speaks English. If you heard the conversation, you would feel sorry for me. If that were the only problem with United, no big deal. Unfortunately since united is all around disorganized and the staff discourteous, I long for the days when Continental was in charge and I was treated like royalty.

It is a shame that the merge took place. I needed to change my flight due to a death in the family and they charged me an additional 500.00. To boot I was on hold for over 3 hours... and then they had the nerve to ask me the name of the deceased family member and the name of the funeral home so they could VERIFY!!!!! Last flight for United... and I will be sure to tell everyone I know how rude and inhuman they were...

After working for United Airlines for 31 years, I have seen the service provided by United go from Excellent to POOR. Today trying to contact someone to provide help for a group of fourteen, twelve high school students and two adults, traveling from Rome to Jacksonville, FL, HELP WAS NONEXISTENT!!!!!!! No contact numbers at the airports, all done with (800) numbers outsourced to INDIA!!!! I am embarassed to admit that I worked for this company!

I am very thankful for this outlet. I knew I was not alone. Where do I start my initial flight and boarding pass 4/26/2012 UA 6225 was 1c. Great for me I am afraid to fly and a little clostraphobic. One I got ready to board I was told my seat would be 11B. Last row with 4 seats straight across, need I say more. I checked bags and arrived in BHM but my bags arrived two hours after I did. In line with me at the counter searching for bags was a guy who left his bag at the door when he boarded the plane and they could not locate his bag either. Needless to say three months later and three calls to 1)Puneep 4/27/12, 2)Danish 5/10/12 and 3)Megna 6/21/12 and still no vouchers that I was told would be sent to me since United does not refund baggage fees. Tonight I was put on hold for 15 minutes by Megna while waiting to speak with her supervisor. What a joke. My true rating for you united is below a 0 but thats not an option. My File number is BHMUA21019.

WHAT A JOKE............No phone numbers are available to call and complain about the POOR service. You call one number and you get reservations. Like I want to make more reservations with a service that is already last in my book since the merger with Continental. Continental should have taken over United as I enjoyed flying with them and never had a problem. Now its every month. And the "Ask Alex" that is a bigger joke then the service I am getting. Ask a questioin and you get diverted to something else. Somebody needs to do soemthing soon or I'll drive the extra hour to Hobby airport and take SWA or a diffent airline at IAH.

Dream vacation to Alaska ruined by United Airlines. 4 flights, not one even remotely on time. Rude nasty staff at Denver airport. Our family will NEVER fly United again.

United has now turned to being legal thiefs. They are committing fraud against their mileage plus credit card holders. They have made themselves very hard to find once you have used their service and they have your money. Stay away as they are not the same company since the merge with Continental. I will Report this to the U.S. Attorney if I do not hear from United. You have my email address on confirmation # G6V9CV DO YOU WANT TO TALK TO ME? or?

If it was at all possible to give this airline 0 stars I would. I had an awful experience from the start..my flights were 2-3 hours delayed all day. United airlines then proceeded to lose my luggage and has been of NO help what-so-ever in having it found. I have been waiting four going onto five days to figure out where the bag is. When calling to ask about my bag no one is of any help to me. Not a single person it seems has even tried to look for the bag they have made no effort in solving this problem. I will NEVER again be flying United and would absolutely NOT recommend this airline to ANYONE!