United Airlines Corporate Office & Headquarters

I flew from Boston to Jackson Hole and paid $400 extra for the larger economy seats for my wife and me. Upon arrival I discovered that they changed my assigned seats to the regular economy seats. The folks at check in said there was nothing they could do about that and to go on line. this happened with all connections without a word or a refund from United, consider me an unhappy customer.

I booked 3 tickets for my family, thru Veterans Advantage. It is a program for returning vets and offers a small discount for flights. I booked the flights 6 days ago, and did not recieve the discount. i called United and spent 3 hours on the phone , as I was transferred to different agents. NO one will help. They say they can't do anything about it!! Thanks United Airlines!!! Way to go with your "support" of our Military. I hope that you will never feel and go thru what my son and his family has gone thru and then to be shut out.....by United.

Every time I call the reservation number I am told conflicting information. This is getting very irritating. I am traveling on military orders and not pleasure. Get it together. I never have issues with SW airlines.

This is the worst treatment that I have ever received from any qualitied Merchant. No words can begin to discribe just how bad I have been treated. Given the choice, this would be the last line I would select.

United has the worst customer service. I was on a flight from LAX to JFK last week and the flight attendants were rude and unprofessional. I would like fly United again.

I gate checked my bag on last Sunday from a flight from Houston to Baton Rouge.upon arrival i discovered that someone had opened my bag and taken my video camera out of its case. this had to be a united airlines employee since the bag was gate checked as i got on the flight and taken off right when we arrived. i have been trying for four days now to talk to anyone that could offer me some help. the camera had a memory card in it that is irreplacable video of my son. i cannot get anyone to help me much less offer me any compensation. never again will i use this airline. to have employees that are thieves and not care is proof of a poorly run company.

Every negative review about United Airlines is spot on!!! In our situation, this airline lost baggage, with contents worth over $4000. They initially called and said they located the luggage. When we went back to the airport to retrieve the "found luggage" they related that it was missing again and they actually closed the case out!!!! I believe that an employee checked out the contents and decided to keep the items. How else can this be explained. My opinion from my research and the disparity of missing luggage when compared to that of other airlines leaves me to believe that there is an internal problem that this company refuses to address. I have made 20 calls and am unable to communicate with anyone as they merely read from a script. They outsource to India and the individuals can recite but they cannot effectively communicate. I also sent emails and they do not respond!!!! What a terrible company. Please write to the president of the company and obtain an attorney as I plan to do. I am also getting our news station involved to give them the negative press they deserve!!!!!

I have traveled many places around the world, I have never experience a more horrible service with customer care. They do not want to help you in any way, and they respond the same way each time. HORRIBLE, HORRIBLE....... NEVER EVER FLY WITH THEM.

After reading the stories I have to ask if anyone used small claims court to get their money back?

United has become really unfriendly to customers since the merger with Continental. The consumers have few if any rights and United is maximizing its profits at the expense of all the people who fly with them. Like several other stories posted here I tried to obtain an upgrade for a flight to Europe. In order to simply request the upgrade United requires that you pay them more than $1000. for the privilege of being in a queue. The credit card charge is processed immediately and they can list as many people as they want for an upgrade - even when they know that there is little or no possibility for the person to get an upgrade seat. The reason for them to do this is painfully obvious - they get to use that sizable chunk of money for months prior to a flight and pay no interest. Even after the flight has occurred and the upgrade is not provided United takes its time about refunding the money. The website says 1-2 weeks is the usual time frame! That is for a service that was never provided. They could easily wait to submit a credit card charge at the time of the upgrade being ticketed and actually committed to the customer (which is what they used to do). I think that this is a fraudulent business practice and it should be stopped.

The president of United Airlines is hosting a gala fundraiser for a Texas-based affiliate of the Planned Parenthood abortion business. Jeff Smisek is President and Chief Executive Officer of United, one of the world’s most-recognized companies and a leading airline. He is also a member of United’s board of directors. I will NEVER fly United airlines after learning this! Corporations should not be in bed with this type of organization! I respect corporations that give to charity like the Lymphoma Society, Muscular Dystrophy, ST. Jude, etc, but Planned Parenthood? This is unacceptable to me! I will be flying on Frontier airlines. I am disgusted with United Airlines!

Hi, my name is Anna , I am not a person like complain . But this time , it's really make me so mad. Actually, it' s about my friend experiace with united. Her ticket was booked on united web. The returned date was supposed to be 9/20/2012. But she changed her mind she wanted to be back on 18. So I helped her to call the customer service to pay for 150 dollar for chageing. Unlucky, cause' the weather was bad on that , so her flight was canceled , but she already paid for 25 dollars for checking bag. And she was put on next day evening flight. She asked me to call the customer service again to change back on 20. Cause' if she flight on 19 , she has to stay overnight in airport to have family to pick her up. So I made call for her. The guy who answered my phone was nice , he put her on 20 evening flight without charging fee. So my friend went to lga airport on 20 . My friend asked the lady who works on the united counter to help check in. The lady told my friend to pay 75 dollars to get the boardingpass, she said my friend's flight was in the morning , my friend missed the flight. I called customer service to find out what ' going on. Then I was told my friend 's flight is in the evening, not in the morning. And she need get boardingpass right now, otherwise my friend will miss the flight. So I told my friend may be she need speak to the manage . But the manage said my friend need pay 75 dollars also, cause' the flight was in the morning. So I called the customer service again , this time I was told the flight was in the morning. Then I said I just called about 10 min ago , and the lady said wad in the evening. Then after that person spoke to supervisor , my friend was put on the 7:13pm flight without charging fee . Finally my friend got her boardingpass from the machine by using the credit card she paid for this ticket . Then my friend went to the counter and showed the boardingpass and the receipt that can approve my friend paid the checking bag fee already to a lady who works on the counter to help my friend check bag in. But the lady told my friend to go to the lady who took care my friend at beginning, so my friend went to her , but the lady told her to pay 75 dollars for the boardingpass. My friend told her that I called the customer service , and they said no charge for the ticket. But the lady doesn't care.and told my friend to take the bag with her to check in if my friend no pay . There are something was limited to take by person on her bag . If my friend take bag with her , how can my friend go throgh the security. Even my friend asked to speak to the manager, but did not see the manager come out to explain.my friend was so mad,so my friend tore the boadingpass off and gave to the lady . After I heard what happened to my friend at lga airport. I made call to the customerservice again, even spoke to the supervisor (I think the supervisor was different. one)to report the problem, and said united need give my friend another ticket so she can flight home without charging, cause' not it' s so rediculouse . But the supervisor still insist that if my friend want flight on 22 she need pay 150 dollars.

This Airline has the worst customer service I have ever experianced in all my years of travel. I booked my flt for a specific arrival time to Keywest and they cancelled the whole flt 4 months later with no notification to me. When I reviewed my itinerary just as a check I discovered that my flt had been changed without me knowing to a 10 pm arrival to Keywest instead of the 1:10 arrival that I had booked. I called the customer service people and got someone from India that was hard to understand. She basically told me I was out of luck because all of their earlier flights were full now."too bad lady you are screwed"!!!! United sucks and I will never fly with them again. You can't even contact them for any problems. Fly anyone but UNITED!!!!!!

I've flown United for years. The poor service started (for me) after the merger with Continental. I've tried for over a month to speak with someone from United about my issue, but no luck. I used FF miles to get two tickets (one for my wife and one for me) to Buenos Aries Argentina; AND, a one way ticket for my son from Buenos Aries back to DFW. I have copies of the activity report that shows that the miles for all three tickets were deducted. I have copies of the itineraries for my wife and I, and a separate one; with confirmation number, for my son's ticket. When we were on our way home from Argentina, we checked in and I was told that my son did not have a ticket; and that I didn't have enough miles to get one. After an hour of arguing, the agent on the phone told me that I had to pay 188 dollars to purchase 5K miles so that I could get him home. I finally did that just so that we could get on the plane. After I did, the same agent told me that it would take 48 hours for the miles to post to my account, therefore, my son would have to wait in Buenos Aries for two days. I have never been so angry because those miles had already been taken out of my account anyway. Finally, I used miles to get him to Houston and I had to pay 600 dollars for him to fly from Houston to DFW. I've tried every way I know to get United to talk with me to figure this out. I've even disputed the charges with AMex. So far, not a word. I've flow nearly 2 million miles on United and I control travel of several hundred employee's. Since this incident, our company has flown Zero miles on United and I intend to keep it that way until I get to talk with someone from United. Stay away from them. They are really messed up right now.

United Airlines customer service sucks. I will never ever fly this airline again. A bunch of thieves and liars from bottom to Top. Corporate office failed to respond to a letter I wrote over 2 months ago. I called United for a number to the Corporate office and the agent told me that she nor any of the agents know the number. How ridiculous is that? I hope they go out of business.

I would give United Airline negative stars if possible. Caring customer service is non-existant and it's apparent that corporate headquaretrs doesn't care. It's impossible to get to speak to an American citizen by phone at this company. Yesterday I called to cancel a reservation. I asked for a confirmation that the reservation was cancelled. I was told by someone in India that I could barely understand that I could not have any written confirmation. When I insisted a 3rd time and finally got to speak to a supervisor named Josie, employee # V028, she was so arrogant and ignorant that she brought out the worst in me for which I am totally embarrassed, however, when an American citizen does business with an American company and pays for services with American dollars we should be afforded the opportunity to speak to American customer service representatives upon request. United is the only company that I have encountered that simply refuses to allow customers to speak to American citizens and has shielded themselves from contact at thier Chicago Headquarters. As I write this comment I have been on hold with another consumer representative in the Phillipines who put me on hold when I asked for a supervisor and after 5 minutes or more on hold cut me off. I can promise the management of United Airlines that I will do my best never to fly your airlines again if possible. Customer service at your company is an oximoron. I may not have spelled it correctly but I'm sure readers will get the point.

I arrived at the Corpus Christi airport 50min prior to my departure time. The lady assisting decided to opt on checking us in through the kiosk. After 15 to 20 minutes of attempting to scan our passports there. She decided to check us in at the desk. Let me also mention that at the kiosk she stated our passports might not scan but still attempted. The airport was empty and there was no one in line. When she was behind the desk she then tells us that it's restricted & we can not get on board. She then gets on the phone for about 20min & says nothing to us the whole time. Finally she gets off the phone & tells us there's nothing she can do for us. Therefore the manager comes over & looks at the computer. He stated he was able to assist us & get us on the next flight to Houston & that we would make the flight to Cancun #1012. We catch the next flight to Houston which was delayed due to weather. We arrived an hour late therefore we missed our flight 1012. They put us on standby for the 11 o'clock fight to Cancun. That didn't work out therefore we had no choice but to catch the last flight to Cancun. We arrived at Cancun at 6pm & our prior engagements in Cancun went to waste. My husband had a surprise for me considering it was my birthday & we were suppose to arrive in Cancun at 11:17am. This was by far the worst experience & birthday ever! Not to mention our luggage was already in Cancun before we were even there. We also told that our luggage would be on the plane with us. But that was not the case. During all this someone decided to steal two pairs of Versace sunglasses from our luggage. I contacted United very upset on 9/13/2012 while waiting on the flight to Cancun. A kind rep was nice enough to file a case for me 2227119. At that time I did not know about the sunglasses missing from our luggage.

This is my complaint letter I will be sending... To Whom It May Concern: I would like to make a complaint against a Director of your United Airline Japan Branch. There were four of us scheduled to fly on UA 7C on 9/14/12 from Narita to Guam. The flight was delayed for 2 hours, than it was delayed again for another 2 hours. We were concerned and asked a staff member if the flight would be delayed for the third time, she said that it would be unusual. We asked about options sine we had to guarantee our arrival to Guam that night. She replied that there was a US168 flight leaving around the same time and if we want, we could go on as myself, stand-bys. We took that option and she printed us another set of boarding pass for UA168 besides our original UA7C. We were very grateful to her helpfulness and apologetic attitude. Around 7pm, the UA7C counter said that the flight will depart and a staff member instructed me to let the main counter near the United Club or Gate 27 know about our cancelation of the 4 stand-by boarding passes. I proceeded to that counter and the staff member helping me did not know what to do, so she took me to the United Club and retold the situation to a director. The Director did not greet me but instead glared and asked with annoyance, “How did you get these?...Who gave you these?” I replied that I didn’t know the name of the attendant and retold the story. With a scolding voice, he said “This is very bad…you don’t get to be on 2 flights.” I told him that we were given that option and we took it. I reminded him that I am a customer and he should not speak to me with an accusing tone. He ignored my comment and asked with elevated frustration, “So, you don’t remember who gave you these?!” Again I said, “No.” He then said “We will have to find your luggage.” I mentioned that we had not requested for our luggage to be moved to flight 168, since either way we could just pick them up on Guam. I then told him I would like to return to my party and acknowledged him for taking care of the cancellations, but he immediately said in a louder volume, “No, you don’t run away.” I left, consulted with my group, and then returned to speak to another female staff regarding our luggage. I let her know that even if our luggage were on another flight it wouldn’t be a problem for us to pick them up since UA168 was scheduled to arrive around the same time. I took his name card and left. If it was just poor choice of words, I understand, as English is probably not his first language; however his tone of voice, body gesture and attitude displayed rudeness and was unprofessional. I was being scolded for just trying to inform him about our forfeiture of the second option offered by a helpful United staff member. During the entire conversation, he did not offer any words of consolation for inconveniencing us. He stood slanted, spoke to me with a condescending voice, and looked/stared at me with the side/corner of his eyes. He was unreasonable, unprofessional and his attitude was uncalled for. I was astonished by the horrible customer service we experience at United Air Japan and even more stunned when I read “XXX Director” on his card. I have never encountered a staff at management level who lacked the most basic customer service skills. He instigated the situation instead of simply taking care of the stand-by boarding passes. I have flown a lot in my life and I have always been a loyal customer of Continental Airlines, but this is absolutely the worse flying experience in my life. I was rudely questioned and badly treated by your Director after having been patiently waited for 4 hours of delay.

United Airlines is by far the worst air travel company I have experienced, and we as a family travel routinely. Recently my daughter was trying to get home on miliary leave. The first leg of her flight - one of three - cancelled for some mysterious reason, never stated. She drove 2.5 hours to another aiport to make the 2nd leg of her journey. Of course, she had to take a later flight because United DECIDED FOR US that she should be given a completely different intinerary, leaving the next day and absorbing an entire day of her already short leave time. There was ONE helpful person in the Monterey, CA airport that helped us. He was one of many and the only person that was competent. So after driving like mad to get to San Fran - you guessed it - the next flight was delayed. Nobody is surprised. Got to Chicago - delayed again. So long, in fact, that she finally booked herself on a totally different flight just so she could get out of there. On the flight back yesterday, we get to the airport in plenty of time. We stand in line for over 30 minutes to check her bag. Three people there, nobody even looks at you, we are apparently all invisible. AFter all, if they don't see you, they must not have to do any work. Meanwhile, I'm trying to get a refund for the cancelled flight. I have dealt with customer service all over the world, both for the flight here and now for this refund. They expect me to believe there is no way to talk to a single person in the United States. Right. Meanwhile, they denied my refund for the cancelled flight because we used the ticket. So apparently when United cancels your flight and you drive 150 miles, it's all on your dime. Not their problem. I will do everything in my power to ensure that none of us ever use this airline again. It is horrible customer service. They appear to care nothing for us as customers. Well I for one, am voting with my wallet.

I am still waiting for a respone from my fax and emails and reviews for 20 days and have not heard from anyone yet. I am still working on getting our complaint heard by Dr Phil and Ellen Degeneres and Montel Williams. Everyone else should too.