United Airlines Corporate Office & Headquarters

Fuck this airlines!!!!!!!!!! This is no doubt some of the worst costumer care services representatives I've ever experienced. First I can hardly understand any the people that I've spoken with, then when I politely ask them to repeat themselves, they come off as irratated. As I waited on hold to be charge for services another operator from another department picked up the phone. I was then placed on hold again while he transferred me back to the department I was already holding for. Afterholding on the line for a total 48 mins at this time the telephone prompted me to use the automated services to reach an operator. I requested that new operator write down my telephone just in case we were disconnected. I was informed that this was against store policy. He assured me that our call would not be interrupted! After disagreeing about store policy several minutes into the call I was disconnected. I was positive that it was the airlines because my phone was still connected and displayed full service. I'm extremely livid at this point and have to repeat the automated prompts and be placed on hold AGAIN!! Finally when my call is answered I asked to speak to a supervisor and was placed on hold again. I may not have been speaking to supervisor at all but he put me request through. I alerted him that I may have been charged for the service because I gave my credit card to the first operator. When my son was brought to the airlines for his flight and service they were informed that my acct was charged twice for the same service. I requested that the airline reverse the charge so it could be credited back to my account, they apologized and said 7-10 business days. As a result of this I am delinquent on several checks which the said they would not reimburse. Absolutely Horrific Service!!!!!! United you just lost a customer

I have read all the complaints from people on this site and agree with most of them. United Airlines is horrible ! They have rude employees and NO customer service. We arrived at our gate 6 minutes before the flight was scheduled to depart because we took a wrong turn and were told that the door was closed and they could not open it. No matter what we said they said NO. No where on the ticket or any of the paperwork does it say that the door will be locked 10 minutes before departure ! Then they told us to go to customer service desk to get new flight. No one was at this desk for quite awhile. By this time we are frantic and upset and the guy that finally showed up took his time and and told another agent that came to help that she didn't need to be there that he had it. He put us on standby for the next morning with no guarantees and gave us a boarding pass for the next evening. He had offered the ladies ahead of us a hotel room , but not us. We ended up renting a car and driving to our destination. We called customer service only to be told to put in a complaint in an e-mail. They said that the customer service headquarters did not have a phone that was answered. RIDICULOUS !! If I ran my business this way, I would not be in business.

I have been trying since 5 am this morning It is now 10 am and I am so frustated ,and still have not made a reservation. WHY do I have to speak to a rep in India, Malasia and Asia . I am in America traveling on America Airline WHY ?? I am so disgusted with United , I am ready to cancel my Chase Credit Card with United , My husband and I Dr Charles M Paolino are ready to cancel both our credit cards . Now I back again in India with a rep . Please contact ma asap

I booked with Continental on 1/10/11 for flights on 12/05/12 UK to Puerto Vallarta via Houston. Three weeks before flying I received an itinerary from United Airlines with a change of flights and carriers. The first flight was with Virgin to Chicago thence with Frontier Airlines to PVR. The transfer time in Chicago was too tight and we were stuck at American Security until after our flight to PVR had taken off. I approached United's desk and was told there was nothing they could do and I should go to Virgin Airlines. After dragging our luggage up the escalators to Virgin's desk we waited about another hour and a half whilst Virgin tried to get us a flight. They told me that UA were not prepared to do anything for us and that they would get us a morning flight with American Airlines the following am. I asked if there was somewhere we could stay as I've had major spinal surgery and am over retirement age. They gave me a voucher for the Comfort Inn and told me that I would have to pay $60 for the accommodation. The following day we turned up for our flight with American Airlines but although we had seats reserved they required UA to change our e ticket. We had to go to another terminal to United's desk and waited ages for them to find us a flight to PVR. They ignored the fact that we had seats reserved with AA. Eventually I was asked how fast we could walk as there was a flight going to Houston in 20 mins. I explained that we wouldn't make it through security in 20 mins. let alone get to the gate. (we could have been on this flight if UA had helped the previous night). We were eventually offered a flight to Mexico City and an onward flight to PVR. We accepted this but missed the first day of our holiday. Our return journey was with UA from PVR thru' Houston to the UK. The flights were so tight between landing and departing in Houston that we had to run across the airport to make our flight which was due to board 20 minutes before we reached the gate. Upon our return on 14/6/12 I wrote to the Executive Offices of UA setting out my complaint but to date I have not received the courtesy of a reply. I will not travel with this Airline again.

I was on flight #1004 heading Hilo, Hawaii. After an hour of holding, I finally had to get up and urine. Sitting by the window seat next to me, a lady got up as well and followed me. When we got to the lavatory, a husky, long hair stewarst was sitting chatting with another coworker, she suddenly turned to us and spoke sharly and shouted, "the seat belt sign is on!" and rolled her eyes at us! After we returned to our seats, the seat belt light was on for another 1-1/2 hours. So my conversation Started with all the passangers sitting on the same aisle....."well, does the stewarst expect us to hold our urine for 2-1/2 hours since we got aboard or pee on the seat?, this is not the first time United has this kind of bad attitude services towards their customer!" "It's not just the bad service, but the leg room, the free meals, snacks, and movies, it all have changed! What happened to all the FREE goodies like years ago? My next trip for $200 dollars more, I am flying Japan or China Airline and going to Asian countries for vacation! There is absolutely no comparison to the exceptional customer service of Asian airlines! Maybe you can hire me to become your exceptional customer service Stewart????

Also, I now HATE United more than ever. We almost missed our connection and I was flying through security and then the connecting terminal with my shoes in the air when we arrived at our gate with 6 minutes to spare. Gate closed and agent gone. Through the grace of God, the customer service counter was next to our gate so I just butted my way over and begged someone to open the door. The plane was still there. This positively EVIL woman looked me straight in the eye and without any emotion of any kind said "gate's closed". I told her I knew that but the plane was still there and could they just check to see if there was time for us to get on. "Gate's closed. We don't open gates." I then BEGGED and my children (Michael mostly) were horrified. She repeated that with no expression and told me to get in line. Two gentlemen agents, one at the counter and one standing next to the counter basically went behind her back and called down to the plane. They quietly signaled me to come over. They opened the door for us and we went on. The CRAZY thing was that it was a regional jet so all of the carry-ons need to be gate-checked. They had at least 12 bags at the end of the jetway waiting so I became enraged at that AWFUL woman. Those two men, however, were my heroes. I wish I had been able to get their names as they used their heads and got me on that plane (without delaying anyone). That woman was the epitome of why these stupid airlines are bankrupt. What an idiot. All it took was a phone call. I never asked anyone to hold the plane, just check and see if we could get on. Anyway, we waited at least 20 more minutes before we pushed off as our 30 minute flight was scheduled at 1 hour 15 minutes. Unless I have to, I am done with those people at United. By the way, they knew we were there as we were checked through in Costa Rica. Back in the day, they used to check that stuff….. Now I have to calm myself from reliving that.

I really never had a problem with United until this last trip. 7-19 my bags were lost or delayed they like to call it. You get a person from India (or another country) that just repeats what it says on your ticket even through the first trip never made the connection in time to get to the end trip. This was Denver to Newark, Newark to Rochester. Couldn't do the carry on because everyone wants to avoid checking their bags and they bring them on the plane, pretty much first come first serve or they have had this problem in the past. So me, paying the $25.00 a bag extra winds up being the one that get's no bags, (3 in total). Ok, not fun but I'm not hysterical yet. 7-26 Now on the way back, they delayed my flight by two hours and that would mean that I would need to catch an earlier flight so that I can make my connections. They don't tell me at the check in counter that the flight is delayed and thinking that lightening doesn't strike twice, I check my bags. I go through the terminal, find out the delay and start running to another flight that is ready to board to Newark (Rochester to Newark, Newark to Denver) and pray that I can get on that flight. I get on that flight relieved however I know that my bags won't make it. I call the baggage number (might as well call it India Baggage Service) and let them know that they should just ship my bag directly to Denver. Yaa Yaa, ok we sill take care of you, blah blah. Call back two hours later and have to explain the whole thing again. Bags never make it so I ask them at the Denver Baggage counter to put them on any plane coming to Denver and I will drive back to the airport and pick them up. They say that there is a Chicago flight in the morning and should be here at 9:30 am. Guess what? Your right, no bags and they are still in Rochester. Now I am pretty agitated. I have no bags or have no ideal when the bags are coming and there are no numbers to call, just India and after 5 separate phone calls and escalating to a supervisor, I still have no ideal where my bag is. Seems to me that they schedule flights too close to connecting flights (by the way, they cancelled my flight that was delayed so at least I got home). Pay a premium price for baggage service but they wind up giving you the opposite of premium service and run all over the place trying to deliver bags. Hmmm, maybe they need to take a look at the basics in running a business.

I just flew round trip to Hawaii on July 8th. I paid over $1000 for a round trip ticket. I trip to Hawaii was fine. On the return trip, the man directing people in the airport treated them like animals. Our return trip was at 9:00 P.M. I was unable to sleep from Oahu to La where I had to change planes to Houston and as soon as I got on the plane, someone started shoving on the back of My seat. Her foot was stuck out in the aisle slap it on the floor and the stewardess stubled on it. I thught the shoving would stop all the way, but only got worse. I finally went to the back and talked to the stwardess and told Her that the lady behind Me had something wrong with Her and was banging against My seat and I could not go all the way to Houston with Her shoving My seat. She said that She was a special needs person. I sympthize with that, but I pay a lot of money for My ticket and should not hae had to put up with that. They knew She was a special needs person and should have had Her in a special place. The stwardess said that She would check into it and came back and said that the woman had neurological problems and they did not have another seat any wheres on the plane to move Me to. I saw what the woman was doing. She had the tray down leaning on it and bouning on it and head Her head on the back of My seat. I flew the whole way to Houston leaned foward in My seat to try to prevent some of the jolting that I was getting. I might add that i am 78 years old. Unfortunatly, I was not able to sleep on that leg of My flight, either. I was very stressed and had a terrible headache after that ordeal. Unless I am compensated for what I went through, I will never fly United again and I will be going back to Hawaii. If You care enough about Your customers, My e-mail is sacloudy@yahoo.com and My phone no. is 409-745-5711. If I don't hear from You, which I probably won't, i will know that You donot care and will advice friends to never fly with You. By the way, do You ever read all of these complaints written here?

The worst flight experience I ever had!

United is the WORST airline ever!!! Their customer service, especially their Supervisors are extremely RUDE and unprofessional! Being a Supervisor means being personable, respectful and able to handle inquiries that the customer service staff could not handle. United needs to provide more training to their staff and management teams. What a shock!!!! When I was on the phone with the supervisor, she (her name was "Jens") she put the phone down b/c she didn't want to hear of my complaint. This made me more irate and very angry that a supervisor could have the audacity to do this. "Jens" was not helpful and should be FIRED immediately. I can't believe she was promoted to supervisor. I will certainly move forward and complain to the headquarters of this incident. Really, how shameful that customer service is so poor in United, where we as travelers decide to spend our hard earned money on this airline. This will CERTAINLY be the last time I travel United!!! I guess you get what you pay for!

BAD!!!!!!!!!!!!!!!!! i left item on plane tried to contact local airport directly, told no such number exists and only computer / email requests are honored. I know the item and seat location. On hold 20 minutes for "loa" with thick Indian accent, told mot possoble, aske to speak with supervisor, now waiting over 33 minutes additional (55 minutes on hold and growing) just to reach a local representative about a simple item left behind - a gel oad seat cushion: All airlines have torure seating for my tail bone - NOT United unique but seat pad really helps. ARRGGGGHHHHH!!!!!!!!!!!

I have learned a lesson!!! I usually do not check my bag, but this time I decided too. My bags never left Billings MT. (Billings to Midland TX)When I arrived at 10:30pm and was told no bags I was furious....Fast forward to today 5 months later and I keep getting told that my check for reimbursement is in accounting and that I will receive a letter from them within ANOTHER 2 weeks.... So now today they are telling me I am getting a percentage of my claim not the amount I requested and receipts to proof it. I asked to speak to someone in accounting and they tell me that they have no outside line and I would just need to wait it out....WILL I AM DONE WAITING...WHO IN THE HELL IS RESPONSIBLE AT UNITED....ALL YOU BIG CORPORATE PEOPLE HIDE BEHIDE ALL YOUR EMPLOYEES BUT I AM DETERMINED TO FIND YOU.....I AM SICK OF ALL THIS FREAKN SHIT PERIOD!!!!!!!!

Worse airline of all time, I would rather walk to where I'm going than fly with them

having a nightmare experience. Yes Jeff will kill the company

i and my family flew from norfolk va on the 29th of june on united. we were met with a 2&1/2 hour delay lucky we were able to meet our connection. on the way back on the 12th of july we arrived in dulles for our 8:27am flight number 3925 to find it was delayed an hour, than another hour, than cancelled. i was directed to customer service where your reps were not very nice or helpful i watched one in particular be rude to one after another. i got someone else who was not very helpful but did get us on a flight out of reagan international for 7:45pm almost 12 hours after our original flight was scheduled. i was floored to say the least. no other options were offered. i was told if i rented a car "i might be compensated" really i did not miss my flight it was your fault! i was where i was suppose to be on time and your airline messed up. your rep gave us vouchers for the taxi and was not going to give us meal vouchers except i asked than although we were expected to be there for 2 meals for 5 i was give only 5 - $10.00 vouchers you can guess how far that went. your rep was not going to put us on standby until i insisted she said our chances were not good so why bother. in the end we did not get on the first standby flight but did get on the second at 4:00 from dulles. as a result i had to purchase breakfast for 5, pay extra parking and an extra day in the kennel for our pet because of your "mechanical malfunction." i was offered no other compensation at all i am appalled and very disappointed with the customer service. for all of the trouble i asked that our last leg of the flight be refunded that is the least your airline can do. i got "if we refund it you can't use it" really that is the best your customer service could offer (i called for that one) i have not flown on united for many years and decided to give you another try. i can say this was the worst experience on a flight i have had in years!! that is saying something. i never thought i would say this but i miss government control over the airlines at least the service was consistant not rude and useless!

I recently traveled to St Martin SXM and my plan was cancelled - when I asked the ticket agent at the airport for help she could not help me at the time. I asked to use her phone since I had a prepaid phone and didn't want to use my minutes (on hold for ever) she said - why would I let you call from my phone and use my minutes....Very rude, unprofessional and not helpful. I couldn't get a call done to the 800 number without using my prepaid phone or calling someone in the states.

My saga began a year ago with United and has continued into 2012. The fees and quality of customer service is shamefully awful. After being on hold nearly forever (seriously) and having to make multiple calls as a result of conflicting and incorrect information I decided to walk to my destination because it would be faster, more economical and gratifying. This is a horrible airline and it is really unfortunate that changes are not being made.

I found the United Airlines Customer Relations contact information on another website and thought it may be useful. The number listed above is the runofthemill number to United. I verified the numbers, but I didn't confirm the contact names or complaint process. I have supplied you with the weblink as well. Contacting United Airlines Customer Relations: Telephone and Fax numbers for Customer Relations are: Telephone: (877) 228-1327 (toll-free) or (847) 700-6796 Fax: (877) 406-1059 (toll-free) or (847) 700-2214 8-5 central time Here is the HQ information: Physical Address: United Airlines, Inc. 77 West Wacker Drive Chicago, IL 60601 United States Postal Address: United Airlines, Inc. PO Box 66100 Chicago, IL 60666 United States Here is the US Dept of Transportation information to submit complaints (as provided on the United website): Postal mail Aviation Consumer Protection Division, C-75 U.S. Department of Transportation 1200 New Jersey Ave., S.E. Washington, D.C. 20590 Website http://airconsumer.dot.gov/ Yahoo Answers link with the contact names and mailing address: http://answers.yahoo.com/question/index?qid=20060731114343AAfqAll If you wish to send a complaint via post to United Airlines, the mailing address is: Customer Relations WHQPW United Airlines PO Box 66100 Chicago, IL 60666 You can address your letter to any of the following: Glenn F. Tilton, Chairman, President and Chief Executive Officer John P. Tague, Executive Vice President - Customer Jane D. Allen, Senior Vice President - Onboard Services Larry D. De Shon, Senior Vice President - Airport Operations Sara A. Fields, Senior Vice President - People Captain Stephen A. Forte, Senior Vice President - Flight Operations Gregory F. Hall, Senior Vice President - Maintenance and Engineering but odds are it will end up in the same basket as all the others, regardless of whose name you put in the envelope. Since a former UAL Sales Development Manager was kind enough to provide us with the email address of Denise Harvill, the (former) Director of Customer Relations, we previously suggested that disgruntled passengers may wish to send her a note directly. However, as Ms. Harvill no longer seems to occupy that role (nor, for that matter, was she known to respond to any such email messages), it may be more useful to enter your complaint in our fill-in complaint form, which also generates copies of your complaint to others at United Airlines.

United DOUBLE charged me, they are refusing to give me my REFUND. I have been on HOLD for a manger now for OVER TWO HOURS! I have filed a complaint w/ BBB, disputing the charges as well.

For everyone who is complaining about the change of service since the UA/CO merger, wake up and realize that the CO executive leadership team took over the new, combined company post-merger. It's Jeff Smisek and team who have changed the policies, procedures, etc. that we frequent travelers now pay the price for. UA was actually a reasonably nice airline before Smisek let his airline get "bought out" by UA, and now uses the merger as a reason to screw both airlines collectively. CO wanted to put a bunch of cost saving measures into place, and he used the merger as a way to get more $$ in his pockets. He rambles on and on before the safety video about the improvements they're putting into place - but it's just a bunch of smoke & mirrors to make us all think the future end product will be better than the piece of crap they're really building. Smisek & Co will be the end of the new United.