Toys R Us Corporate Office & Headquarters

I will NEREV AGAIN shop with toys R us. 2 1/2 weeks ago i purchased 25 of the Toy Story 3 operation game for toys for tots. I paid through paypal and items said IN STOCK! They charged paypal and my order said pending. I also paid extra for 2 day shipping so id have the items intime for the toys for tots deadline. after 4 business days i still had not recieved my order so i checked and my order still said pending and items located in stock. So i called. When i FINALLY got ahold of someone she told me b/c i had ordered 25 of the games it was taking an extra day or 2 to get them packaged and should recieve them by the end of the week. Well the following monday came along and still no games. So i had to call back, finally got ahold of someone and she put me on hold for a few min to check the order. Well i was on hold for over an hour b4 i was "disconnected" by accident "im shure". Than a few min later i recieved an email from toys r us saying that my item was sold out and on back order and i would recieve it by jan 1st! if i did not recieve it by than than they would cancil my order. I was beyond pissed b/c it was for toys for tots...what good is it after christmas. So once AGAIN i called back and after 45 min of automated crap i fainally got a VERY RUDE lady telling me there was noting she could do. I asked her how they could sell something that they did not have? She said it was a mistake. And that my card would not be charged untill items had been shipped. Which was wrong b/c the payments had already been cleared through pay pal. So i asked to just cancil my order and she REFUSED to do so because my order was pending...even though my items would not be shipped till jan. We went back and forth for 30 min fussing and i kept asking to speek with a manager or someone higher up and she would not transfer me...just kept telling me there was nop one avaliable. So i hung up and called pay pal to inform them of whats going on which they could do nothing b/c online the items still said AVALIABLE and IN STOCK so i would just have to wait. Well today i finally recieved a letter that the items were sold out for the rest of the season and my order would be canciled and my card would not be charged! BUT IT HAS ALREADY BEEN CHARGED! so once again i was on the phone with them today and they told me there was nothing they could do...that i would have to call pay pal. So doing that i was told that pay pal was going to open the dispute but it can take up to 90 days for my money to be credited back to my account. I also had to email them the email i gout about my order being canciled for verification. I WILL NEVER SHOP WITH TOYS R US AGAIN! They are nothing but scam artist trying to get your money. They have the worst customer servise i have ever seen!

I wood rate Toys R Us if i could a zero! This place Realy Sucks!!! i spend more then 3,000 dollars every christmas at this place, that isnt gonna happen this year! i have a toys r us rewards card, but they keep putting my rewards into someone elses card! and They wont put my rewards on my card, even though i have showed them proof ( Reciepts)! I am so Calling Corporate! i will let you guys know what corporate says!

I guess I'll spend a minute sharing my poor experience with this company. Their return policy seems to be written by a 2nd grader. The company doesn't empower their employees to make simple customer service calls...they are more concerned with pointing out thier policy. Don't worry, your policy doesn't apply to me anymore. I will shop anywhere else, travel twice the distance and pay more to shop somewhere that I feel wants my business. The gross profit and mark up on toys is so high it makes no sense at all to chase away people with your "carved in stone" policy. I will tell everyone that I know about my experience and encourage them to shop elsewhere.

I had an interview at the Babies R Us in Modesto, CA. I am a responsible, respectable mother. I am 45 years old. My interview consisted of a group of young people and another woman my age. We did not talk at all in my interview. They came in dropped a package of Legos on a table and ask all of us to make something. Most of the people made a house or tried to make a castle. When we were done we set what we made on a table then leave. That was it that was the entire interview! No questions or conversations at all! I was told "I was not what they were looking for". I asked if they could tell me why. I was told nothing else. I believe that the reason they held this infantile enterview was so that Babies R Us either wanted to eleminate either the older applicants or the races they did not want to hire! I will NEVER shop at Toys R Us or Babies R Us ever again! If you are reading this please spread the word about how this company is openly discrimating to fill their stores with only young, thin and white employees!!!

I would give TRU no stars if I could. I literally spend thousands of dollars there each year online and in the store. This morning I decided I would try the store pick up for a sale item. I placed my order a good hour or so before the store opened. It showed my order was placed and would be available for pick up in about 2 - 4 hours. I checked back on my order 4 hours later for it to still say the same thing. I contacted the 1-800 number only to be told that I needed to contact the store to make sure they were actually holding my order. Which in my opinion should not have been my job to do considering my card had already been charged. I contacted the store only to find out that my item was in high demand and they sold them all to the customers that were there when the store opened. Rep told me my order was canceled which online it did not show. She proceeded to tell me she could not issue me a rain check and that my card is not charged until order is processed. I can clearly see where my card has been charged on my online banking. Then she told me she could not help me to contact the 1-800 number that I had just spoke to. The guy I spoke with said my order was not canceled but now the online and store were both out of stock so it would be canceled within a few hours and the money refunded. They also refused to issue me a rain check for an item I have already paid for. He did offer me a 10 percent off coupon which I turned down because I will not be back to shop in TRU again. I asked to speak to a higher up and after being on hold for 5 min. I was told there were none available and he could not give me a corp. contact number that I needed to look online and find one. You know the guy that answered the phone has a higher up some where that I could have spoken with. Then the guy tells me that he will be ending the call and hangs up. Since they had such "great" customer service for me I will be shopping elsewhere from now on.

HOW THESE PEOPLE STAY IN BUSINESS IS BEYOND ME. THE STORE ON BAY AREA IN FRIENDSWOOD TEXAS IS THE WORSE. HAD TO WAIT AN HOUR FOR THEM TO FIND AN ORDER THAT I HAD ORDERED ON LINE. THEN IT WASN'T ALL THERE AND WENT TO GET THE MISSING ITEM AND BROUGHT IT BACK ALL OPENED TOLD ME TO TAKE IT OR LEAVE IT, IT WAS THE LAST ONE. THIS WAS A GIFT FOR A 3 YR OLD. THE MANAGER OF THE STORE HAD GONE HOME, CAUSE HE HAD BEEN THERE ALL DAY,(I HAD WORKED ALL DAY MYSELF,WAS AT THE STORE AT 5:50PM.)ISN'T THAT TOO BAD HE HAD TO WORK ALL DAY..HE IS THE MANAGER AND THIS IS THE START OF THE HOLIDAY SEASON. THE PASADENA AND THE STORE ON OST IN HOUSTON ARE THE BEST BY FAR. THE PEOPLE THAT WORK THERE ARE AT LEAST NICE TO THEIR CUSTOMERS. I DO BELIEVE I AM DONE SHOPPING AT TOYS R US......

I actually applied for a job here thinking it was going to be no problem. Well let me tell you what happened. I showed up with slacks, a dress shirt, and tie. I had previous retail and cashier experience. I tried my best at the group interview; talking more than the other candidates. even dressing in more appropriate clothes for an interview. All i got was "sorry we don't think its the right fit at this time" So the people that didn't do as well as I or won't appreciate the job more than me were gonna get it. For some reason the majority of the people working there are teenage girls. This was store# 5653

Mayfield Heights store in Ohio, please do not shop there. Very poor customer relations. I was told to call corporate headquarters myself because they would not honor the store ad from the local weekend paper The Graco Nautilus 3-in-1 Booster Car Seat (Galaxy) featured in the Store Ad is not available and never was according to the stock person I spoke to. This clearly smacks of the old bait and switch scheme. The same car seat with the exact features with the name (Breakers) was available for $179.99. I did call corporate headquarters. I was on hold for ten minutes and then told there was nothing they could do. No other reason given for the ad. Sorry for the inconvenience. To bad for them, two grandchildren to buy for but not there store. I went to Target down the street and bought the same product plus many other items. I will not shop at Babies R Us ever again.

Two Christmas' past I attempted to purchase an item listed "on sale" at the Veterans location in Metairie, LA. This was after the "black friday" sale; a weekday sale before Christmas. I was at the store 10 minutes after it opened and the store was not full of customers. Of course there were none- a clerk told me the store had not recd any at this location-and this was typical -just a way to get customers in the store. The Manager was rude, declined to offer a rain check and told me she would not speak with me after I told her it was a form of false advertising. I left the store with a cart full of toys I refused to purchase. I took my business elsewhere. A few weeks ago- I decided to try Toys R Us again. I found the item- a pricy Razor Dirt Bike. The display was not marked with a price and one clerk attempted to find it to no avail. A clerk at Customer Service told me the Baton Rouge store had it-but she did not have the number for that store and could not contact them to confirm. I called that store and after about 8 min. on hold was hung up on. I tried to call back- it was busy for 1/2 hour. Guess customer service has not changed.

I find that a corporate that tries so hard to appear to the public that they a company with big heart,thoughtful towards the customers. Can be so cold,mean sprited,double standard,thoughless people!!! ,towards it's part time,full time with no titles .Yes they are and will be hiring seasonal help,but not with cutting all part time and full time(not including supervisors,department heads)hours!!!!!!!!!!!!!!!!!!. How is that fair,not everyone can be lucky enough to have a title by their names,so instead we can give these hours to gaurantee that supervisors,department heads continue to have 37&half hours a week So when the public is so busy putting down Wal-mart and it poor work practices please beware that Toys r Us also is full of bad behavior to it's no title full time and part time workers.

I have called on too many occasions to corporate office and inquiring into why there is no power wheelchairs. Each time the story remains the same they are taking this under consideration. Well excuse me there are many many people with physical handicaps and just as many elderly people along with their age they have problems with walking regards the distance. I find this company lack of respect for handicap people and the elderly just not acceptble.You have instructed every store to have private space so nursing mothers can feed their babies,but frankly you don't care about people who are elderly&handicap.Or people who have handicap restrictions. They can shop at another store it's clear that you don't want their business otherwise you would do the right thing by providing all your stores with power wheelchairs. SHAME on the company. s

Tyler Bohannon of Rome, GA Toys R Us completely ignored helping me and my child find the item we was looking for. He lingered off, seems like he either didn't care, or was detracted by something in his head. very dissapointed.

I recently placed an online order for in store pickup I used my R us dollars on this purchase. The next day I went to check my e-mail for my pickup confirmation to find out my order had been cancelled because the store was out of the item. Four days later I went into that same store and tried to use my coupon on a purchase and was told it had already been redeemed. Although I had never gotten my order because it was cancelled. The manger told me the can not override that in their system and to call the 800 #. After being transfered to 3 different departments and being hung up on I called back to speak with April who had the worst customer service skills in the world. Only to find out that the certificate will not be reissued and I just basically lose on my rewards. I have spent plenty of money to earn these rewards that now have been "used" when I never actually got any merchandise with them. I will never shop from toy r us or babies r us again. If I could return the thousands of dollars in merchandise that came from them for my newborn son I would. I will make sure anyone I know, knows what a nightmare this was and how bad Toys r Us' customer service really is.

I went in to get a travel system and saw one I liked as a floor model so I inquired with the rep the status of the item (i.e. was it defective, returned, etc.) I was told it was simply the floor model and that was the reason for the mark down. Upon getting it home, I realized that the tag on the car seat was not a store/security tag but a hospital tag with personally identifiable information on it! I was horrified as I was misinformed into making the purchase thinking it was brand new. WHen I notified the store I was basically told it was my fault and should have inquired further and cannot return the item! Waiting on a response from corporate and heading out(somewhere else) to purchase a safe device for my child.

I wasted 2 days of my life that I will never get back due to the uninformed, rude, and uncaring ToysRUs Store #8374 in Fayetteville, North Carolina. The clerk in the electronics section on 9/17 informed me that a new DSI 3D in Light Pink would be coming out the next day. With that said and in addition to the DVD Player and movie purchased, I purchased 2 new games, ear plugs, and a carrying case for the new item on the spot. Since I am on crutches with a severe injury and was in the store in a wheelchair, I asked the clerk if I could leave the items I just paid cash for and send a friend to retrieve them the next morning as well as have them purchase the new DSI. She stated "no problem" and took my name and number. She stated she would place my items in the back and put my name on one of the new DSIs since they could not put them on the floor until the next morning (although she was nice, she was totally uninformed). When I sent my friend to pickup the previously purchased items and pay for the new DSI, he was given the wrong product (a DS XL instead). When he brought it home, I called the store. No one answered the phone after I called 3 times. I called BabiesRUS and asked for a manager for ToysRUs. Doreen came to the phone, inquired about my concern, and stated she would call me back. About 45 minutes later when she called, she requested additional information and let me know the only new product was the DS XL. After I gave her the requested info, she stated she would call me back. After an hour and a half, I called back (again, took forever to get someone on the line), and asked for Doreen stating "I had been waiting for her to call me back). She told Ashley, another manager, to tell me she was BUSY. Can you believe that.....thanks for letting me know where customers rank on your priority list. Ashley attempted to assist me. When it was all said and done, the electronics clerk was misinformed and therefore mislead and misinformed me about the product. I understand that mistakes sometimes happen but the extent that I went to to try to rectify this to make my daguther's 6th birthday a success was an absolute nightmare. Didn't help that we live 40 minutes from the store either. Such a waste of time with people that showed wholeheartedly they do not care. Although Ashley tried to makeup for the entire store's inefficiency (which is appreciated), it stills does not give me a warm and fuzzy about this location. Too bad it's the only one here. Doreen needs a refresher in her management duties and responsibilities or to be demoted.

I purchased a xbox in July because it was offered with a promotional $100 reward card. On the bottom of the card was a sticker with a number to call to activate card ; it could be used after 6 hours (which seems a long time). I left the sticker on since both my kids birthdays are in the fall then Christmas. I recently pulled off the sticker to notice there is a expiration date on the card...only had a few weeks to use it! Very bad judgment in my view for a ill marketing tool. I have spoke to the store manager, then someone at the corporate office. I was still told no exchange is possible and asked for a higher level. I was advised to send a letter which I am in the process of doing. $100 is enough for me to complain about and after reading other reviews I see Toys R Us HAS NO CUSTOMER SERVICE! Walmart is cheaper and will be getting my business. Really their loss-that $100 is a small price compared to what I will now be spending other places rather than toys r not us.

If I could give a zero...I would have. I received a baby carrier (lillebaby everywear) as a gift that was ordered online from my registry...It did not come with the hood or the safety harness. I called the online department, was told a new carrier would be shipped out and at my door within 2 to 3 days...5 days later I called to inquire about it and was told that the gentleman I spoke with "forgot to hit the submit button". I was then told it would take 2-3 more days. I received it today, this time, it came with a clear plastic bag that contained the hood and the safety harness except the safety harness is not the same as the one in the owner's manual. The harness it came with is a two point, male and female buckle, not a 3 point, male, male, female buckle (one to go through the infant's legs and buckle to the rest of the harness that goes around the baby's waist. This harness is REQUIRED for ALL infants under 15 lbs. I am very disappointed with Babies r us online. The "senior supervisor", Bonnie, stated that all she could do for me was offer me 20% off on my next online purchase! My question to any customer: would you purchase online again if this was your only online interaction through Babies r us? I expressed to her that I would rather make a purchase at the store where I know what I am getting and could she give me a gift card...answer was no. Apparently Babies r us and Babies r us online are two different entities and they are not willing to work with the customer. I am amazed that I was told I can return the item to a store, but they cannot give me a gift card for the amount of time I've already invested in THEIR mistakes! Apparently the two entities DO work as one when it is convenient to the customer service representative.

I got a very upsetting email from what was believed to be TRU this morning regarding a preorder that I made for the product being released on Tuesday, August 30, 2011. The email stated that my order was delayed and would not be available on the date promised. When I called the store they had no information on why this email was sent. I then called other stores that will be carrying this product and they too had no idea why it was sent. I then called TRU back and updated them on what I found out and drove to the store to show them the email I had gotten. As myself and the store clerk talked she went to the back and discovered the product in question was already in however it could not be sold until Tuesday. She then called her manager and it seems as though their database with PERSONAL information had been hacked into. My advice to anyone who gets this email is to bring it to the store, have them check on product in back and hope that it is in. TRU please take care of this ASAP.

I am suprised you guys are still in business with all the negitive ratings! Do you's do anything with all the response's you get???? I don't think so, my daughter is expecting her first child so we went off crib and dresser shopping first of all your store on Niagara Falls Blvd. was disgusting messy and dirty almost every piece of furniture we looked at looked like it had been chewed up. Its all about presention!!!! We went a little further down the road to another Babies R Us Niagara Falls Blvd and Sheridan Drive (NY)this one was quite a better nicer and cleaner. Our other problem is my daughter picked out a crib and dresser that was on the showroom floor ...Manger said it was the last one none anywhere offered her floor model...we said no thanks...we would like new...went home called another one of your stores in Blasdell NY the lady spoke to was quite helpful. We did go on line and could order this set ( crib & Dresser) ????? and pay almost $300.00 in shipping charges. We just wanted to pick up at the store. MY question to you is why have it in your stores if you really can not purchase it ?????? only if you buy it on line and pay high shipping cost. So bottom line the set she seen a USA Baby was more money but if we have to pay shipping to order only online...we will go to USA baby! I might add way better service and NO SHIPPING CHARGES. Well I'm sure no one with read this so it really doesn't matter I just got it off my chest.......

If I make a purchase with a Debit Card and try to return it, Toys R Us refuses to put the credit back onto your Debit Card. They give you cash instead. How ridiculous is that?