Toys R Us Corporate Office & Headquarters

The worst experience. Ever the most evil so call manager by the name Diana at the store on ford city I'll I will tell all the people that I know about this shit plase and also I like to comment that she is Hispanic and hates Hispanic costumers whuat a stupid human ignorant person you are.

I spent alot of time calling about the avigo boys 18 inch bike. The question was whether it had coaster brakes or not. I needed coaster brakes. I don't live anywhere near a toys r us and had to have it delivered elsewhere and pick it up. I was told by a person in the bike department that they built those bikes for 2 years and were 100% sure it had coaster brakes. I ordered the bike and guess what..no coaster brakes. I tried to let them correct the problem. 2 months later..christmas is over and still no wheels. I'm sure i will have to order them from somewhere else. Since then i've explained to the knuckleheads that they should have given me the wheels off a bike with coaster brakes and reordered them from their distributor. If they had to answer to anyone, say "yeah.. i may have lost $100 bucks now but next year when he comes back and spends $1000, I made you $900."

Just returned from toy r us in waterford, ct 06385 to return a christmas gift that I bought for my daughter. I presented the original receipt to the women who quickly said Toy r us would not except the return because it was over 90 day, which it was CLEARLY NOT over 90 days. After the employee realized her error, she then refused to refund my money because I had returned 2 other items within 6 months, one which was defective, the other (a ride-on toy) that was too small for my son but still in its unopened box/packing. I of course protested as much as I could with my 2 and 4 year olds watching on. I had promised my daughter we would return this item and buy dress-up items with the refund. I nicley asked to speak with the manager and when my daughter understood the refund or exchange would not happen, she began to cry in the store with employees and customers looking on, the manager, Luis (didn't get last name), watching and not even attempting to correct the situation. Then I asked for store credit, since, after all, I was there to buy something else with the item I wanted to return. The manager said they would only give me $24.99 of the original $49.99, plus tax, even though he could see on the receipt that I paid almost $54 because $24.99 was the lowest sale price within recent months. Unbelievable.I have never heard of such a thing. I had to walk out with my 4 year old daughter crying, at toys r us, where a kid is supposed to be a kid. I have spent thousands of dollars in Toys R Us and Babies R us, buying cribs, dressers, and countless other things with 3 returns over the years. I will never shop at any toys r us or affiliated store ever again and make it known to friends and family not to shop for our children at toys r us, ever. With a 2 and 4 year, toys r us will miss out on many years of my business. By the way, I went to the toys r us website and it clearly states a refund will be issued with original receipt within 90 day as long as product was not damaged by consumer. Period. Poor costumer service, kid crying, manager looking on. I wouldn't be suprise at all if their employees are instructed to reject all returns if possible. They did it to me even with the receipt in hand. BS. Is this even legal?

IF ANYONE HERE HAS HAD YOUR GIFT CARD COME UP ZERO BALANCE PLEASE EMAIL ME, i HAD THIS PROBLEM AND FINALLY FIGURED OUT A WAY TO GET THEM TO REPLACE IT , WITHOUT GETTING THE RUN AROUND, MY EMAIL IS ITRIED2TELLHIM@GMAIL.COM

the 10% holiday cashback program is robbing customers. I placed two orders: 1) order # 7976107738 on 12/23/2011 and got Order Confirmation email on 12/23/2011. The order got shipped on 12/27 and delivered on 12/30. 2) order # 7980826038 on 12/24/2011 and got Order Confirmation email on 12/24/2011.The order got shipped on 12/27 and delivered on 12/30. Both these orders are eligible for 10% cash back as per the promotion on the website which said that all purchases till 12/24/2011 are valid for 10% cash back. now the customer service and the supervisors are bringing new conditions saying that the promotion is valid for items shipped before 12/24. when were these conditions added , the website never said anything about shipping ??? customers can only place order , shipping and processing time is in the hands of babies r us .. they are accepting their fault but not correcting it .. the supervisor simply confronted in such a harsh way and kept the phone not even discussing matter..what happened to customer satisfaction !!!! very pathetic customer service, i pray nobody needs to talk to them this was the worst part of the hoildays!!! Thanks, a very very disappointed customer

I will never ever shop at Toys R US. There customer service is horrible, and they have a bunch of employees working for them that are clueless and don't know how to perform there job correctly. I purchased a Fisher Price doll house and other toys. My daughter never opened and played with the Doll house and she told me she didn't want it. When I purchased the item the clerk at the register sh never gave me 2 receipts she only handed me a gift receipt, but I never thought anything of it. A couple of days later I went to return the item and couldn't return it because I didn't have the original receipt. I spent 2 hours with a woman who I thought was the manager for her to just tell me that they couldn't refund the cash amount for the item because they have to the orginal receipt, and they spent 2 hours trying to look up the purchase of the receipt and never could find it. They tried to offer me a gift card, but why would I want a gift card to shop at the store when they can't even do a refund for a return a small purchase item gift. Toys R US will go out of business because there are other places with the same items that sell for less that what Toys R US does, and plus at least the other places are about helping there customers...WHAT A BUNCH OF JERKS!!!

There is an issue with TRU gift cards...their numbers are not being secured and once they are purchased some hacker somewhere is able to use the gift card and you are out of luck. This had happened to me before with gift cards for my kids but figured it had been corrected now that you need the PIN scratched off. But nope, just got 4 this Christmas and luckily 3 worked and 1 has a $0 balance. My cousin who received one from the same family member also has a $0 balance! Apparently, someone somewhere knows how to get this info. So clearly there is something wrong WITHIN the organization for this information to be available so quickly and easily for these hackers. And TRU's response with their investigations etc is just ridiculous. They know it's an issue, so FIX IT ALREADY. I have never had issues with any other stores except TRU...so something is up. I am telling my friends and relatives to skip TRU cards from now on. Go with a reputable store that doesn't give you the runaround when their customers are ROBBED.

A zero should be an option indeed! It seems as if any Toys r us you go to has poor management and even worse customer service. You would think that a company devoted to children's toys would be more than willing to help customers out and not give them attitude, or a rude experience. Clearly you would think corporate would want to change how the stores are run...perhaps if there was positive change than the company would no longer be in debt.

Toys R Us is likely the single worst business in America both inside and out! Their sales are restrictive and misleading, their customer service is horrendous, and their internal business practices are downright ILLEGAL! They blatantly use bait and switch tactics both in advertising, sales, promotions and hiring of employees. They advertise sales of items they clearly do not have and still post signs within the store for items they never had in stock to begin with. I was dumb enough to be tricked by their employment practices and once hired, I saw exactly what a sham the entire operation is. I was told to hang sales signs on the shelves for items we never had in order to trick guests into buying an item thinking the incentive was available. For example, I personally hung signs for a buy one get one free on Lego items and knew full well that we did not have the "free" item in stock and had not had any of the item for several weeks prior to the sale. This practice was repeated on many many items in the store. From the employment side of things, I was "hired" as the Human Resources Department Supervisor, and upon confirmation that I got the job, I moved my family several states away to begin my new job with Toys R Us only to learn during the on-boarding process that I was hired as a SEASONAL scab making minimum wage! Bait and Switch employment practices are clearly unethical yet I am looking at a memo from Jerry Storch himself (CEO of Toys R Us) outlining the updated ethical business practices that Toys R Us "prides" themselves on. My advice is this: DO NOT WORK HERE DO NOT SHOP HERE ENCOURAGE YOUR FRIENDS AND FAMILY TO SHOP ELSEWHERE AS WELL I plan to pursue legal action if my state's business laws allow me to do so.

Do not place in store pick up orders online. I had purchased an item online for in store pick up, my sister lives in the town it was sent to. She had her baby and couldn't leave her house. I called the store and explained I needed her boyfriend to pick up my sons toy instead, they said it was no problem as long as I verified he could pick it up and show them a "copy" of the email and his ID. I sent him the email on his iPhone. They put in notes on the computer to allow him to pick it up and if any problems call me. After he got off work (and its Christmas Eve) he goes up there, they have no notes, and theyre refusing to help us, wont talk to me on the phone. the Manager yells to put me on F**king speaker phone and yells his store policy for both me and my brother in law to hear at the same time, will not get on the phone with me at all or let me explain that I live two hours away and I called earlier and they said no problem. so basically it ended with the manager laughing in my brother in laws face and cursing at him talking smack back and forth and "taking things outside" and called the cops on him over a stupid toy! which I paid for, it belonged to ME and he had no right to withhold MY property if I said to release it. NEVER buying ANYTHING from them again. then we asked if my sister could come up and they told him no even tho it was in her name unless she had a PAPER copy of the email. WHICH THE WEBSITE DOESNT SPECIFY PAPER COPY. Their rationale was someone could hack into my email and show it on their phone. OK if someone was goig to do that they can just as easily print it off too!!! Oh and my son didnt get it in time for Christmas...these people really suck. sorry they had to work on christmas eve but its not right to take out your frustrations on others.

Went online and ordered a wii product. The site clearly stated that the store had the product in stock. I received an order conf so I headed out to the store....when I got there the store said they didn't have the item and that I was to wait 3 or 4 hours for another email to come pick it up! Needless to say they ended up not having the item and not offering any customer service at all. I know what happened! They didn't pull the item for me then they sold out. So the I called the customer support for online orders and they kept telling me it was my fault! It was unbelievable how I was talked to and blamed for placing an order with them! If you have any since at all never order or do business with this company. Just take a look at this page and all the horrible reviews! They will never get another dime of my money I assue you that! Awful business practices. They should be ashamed! Just buy from Amazon!! They know how to conduct business the right way!! I'd be happy to explain my experience further to anyone with toysrus that's interested in knowing.

Another Christmas season distroyed by toysrus, they treat me very badley. I may be a 100% disabled vet and look a little strange because of it, but they took my money and did not deliver.

i tried to place an order online for the nerf lazer tag it was on sale but no stock and on the day the sale ended they had some in stock so i called and talked to another rude employee of toys r us he said they dont make any price adjustments i said it wasnt fair since they had no stock and you cant back order on line i left 3 messages for manager and 2 emails nothing there customer service sucks the employee told me thats the way the cookie crumbles oh well he said next stop twitter and face book dont buy from toys r us

I just couldn't believe the experience I had in Toys-R-Us. I stood in line to purchase a gift for my seven yr old child, when I got to the front of the line was told that the transport game case I had gotten was not the one on sale, being that this was hard to believe because the sales person picked out the package I gladly removed myself from the line so the next customer could be helped while my better half went to get the correct item. After waiting in line for a second time just to find out the item was the correct item given to us. After ringing up the product we noticed that the cashier did not give us the bundle pack for the Nintendo iDs which was on sale for $192.97. We were charged almost $250.00 they voided the transaction and then re-rang it as the bundle. The manager then asked that I slide my card again to purchase the item...I was confused that they just charged my card, reluctant I did not, We were told the first transaction would take 3 days to get back on my card..the sale for the bundle pack ended on that day. Day 3 and still no refund, not only that i called my bank and they advised me the transaction was never refunded...I have tried calling the store four times and have been placed on hold every time for over an hour. I am so mad and frustrated, the store is over an hour and 1/2 away from where we live. All I can say is what happen to taking care of the customer. This is just the gest of what happened we experience an entire different episode while in the store. I would score this a ZERO.

I just recently called Toys r Us to see if they had an item available so that I could pick it up on my lunch time. I was on hold for 30 minutes without anyone coming back on to apologize or even see if I was still there.. 2 days later.. after I cooled off, I tried again and was put on hold for another 35 minutes, they picked up the phone 1x at least this time.. only to put me on hold again for someone on the floor to pick up...and then to tell me he doesn't see what I was looking for.. I just may go back to see if it is actually there.. Terrible customer service.. I have dealt with a lot of company's in my years.. never like this.. Shame on Toys R Us..

There are many negative comments posted about this store and some i agree with but i do have a positive story to tell. Wanted to get a pinkalicious bike for my 4yr. old granddaughter. It was on sale for 2 days but the employee could not find the only one they had that was suppose to be in the stockroom. For a few days i called the store(33times)but never an answer. The bike goes on sale again for dec.20 and 21. I go back to store and was told no bikes in stock. An associate named Corinna called other stores for me with no luck. I gave her my number just in case one came in. I got a couple of streets away and she called to say that after looking around she found one and to meet her at the service desk. She was also at the end of her shift but did this for me without my knowing. I am one happy customer to have met an employee that knows what customer service is all about. The store i am speaking of is in Glendale,Az near the Arrowhead Mall. Thank you again Corinna. You get 5 stars from me.

Last Sunday we received the Sunday paper and ran across the adds for Toys R Us. My wife was looking for a Doll House for my youngest and they just happened to have one that was very nice. It was the perfect size colors and it was on sale for X-mas. We decided to go to Toys R Us to purchased it but when we got there they were out. So we asked when they expected to get a shipment in again. We were told that the item we were wanting is DISCONTINUED and they wouldn’t be getting anymore. So needles to say we were pretty angry about it because of the fact that they advertised it in the paper and the add was good thru DEC 24th. We called back to speak to someone and all we got was attitude and no one seemed to care about it. We will never go to Toys R Us ever again to purchase anything whatsoever. Way to go Toys R Us JERKS…...

I was suspended from a BRU/TRU store that I worked for and I find it obsured that I got immediately placed on suspension when our human resource rep wasnt there and the other one that they had to confirm it with from a different state wasnt picking up either. I find it unethical of BRU/TRU to have last mintue revised the schedule to get me to come in on a suppose off day and in the same week only to have the intension to call me in and suspend me immediately with out complete clearance. i take responsibility for my actions and therefore thought I'd be treated with at least minimum respect. I had 1hr 30mins left on my shift but had to leave. If they couldnt have proper ppl to revise and process my paper work they could have been kind enough to let me finish my shift. Instead I was told I HAD to come in so my employee review wouldnt look bad and I had plans with my sick mother to spend a day with her only to be ruined but a shift I couldnt fully work. Another thing, as person who have seen how this cooperation operates, I understand why many employees come and go. Its the lack of poor management where the store manger tries to take full control and only trust a few co-managers (which I think is racist judging on how he acts and favors certain ones) to help lead. Thirdly, because of my whole experience at this store it is my goal to have ppl realize that it isnt a place to go to. Its over priced and employees are force to smile and put up with a lot of bullshit from customers and worse its staff leaders for such a cheap hourly salary. I would not recommend a registry at TRU/BRU because a lot is over priced and even so a lot of places price match and give you a better experience. Dont ever buy a registrant a gift card from there because it isnt redeemiable for cash so if you dont get a item off their registry give them a gift card else where because its their way of forcing a costumer back into their store that is highly over priced. As a previous recent registrant I was given a gift bag with expired coupons or coupons that would expire in a few weeks. Realizing how horrible it was I asked those who were attending my shower to look at other places where they would be treated better and how cheap it to purchase else where. There is nothing in that store that you cant find cheaper elsewhere or online, especially their breast pumps and well practically their whole infant care section and more. NEVER BUY their buyers protection plan. On most items purchased they protection plan expires before your baby reaches the age to use it or has already outgrown the product. Never buy the BPP for the cribs that convert because although it converts to a toddler bed its a hassle to wait to get the product replaced and leave your child bed-less. Plus those new plastic bed are more convient. Its cheaper, safer if a childs accidently hits it and its easily replace dependin on the character your child might be newly into. I have more to say but i'll leave that for another day.

I was looking for a huffy green machine, both stores I went to one in Clearwater and the other in st Pete, said they had it in stock, but after driving to both locations neither did, the sales guy referred me to dicks sporting good. I requested to speak to a manager n they never came. Very poor management. They should update their management and computers!!! Won't shop there ever again!!

The manager Mr.Art at the Little Rock,Ar. location is so worthless.His employess are better at running the store than he is.I placed a layaway back in November and bad on it up until 12-14-11.Went into the store to pay it out.The layaway was not found. After two hours in the store hoping Art would find the items.Art returned with four items.I had to try and look for the items on the sales floor myself.All of my promtion items where lost along with the rest of my items.Art them placed my return pn a credit catz which takes up to 10 days to recieve a return.When Toys r us policy states that a debit catd purchase would be returned as cash.Art refused to correct the problem he caused.Now it will be after X-Mas to get a return and get my childten toys.I'm a single parent of two who has just thrown away 356.98 until after the Holidays.Thanks for runing our X-Mas Toys R Us and Art.