Toys R Us Corporate Office & Headquarters

Zero should really be available because that is what they'd get from me for sure!! Stopped in there spend almost $350 and couldn't get a receipt!! Was told to go to customer service and they could pull one up and print it out, well 25 minutes later, told there wasn't anything else they could do but they could not find the transaction to print out a receipt. The main item I purchased was a xbox 260 with kinect and NO receipt for it!! Store manager comes over and he is just as stupid and worthless as they one trying to print a receipt. He claims he takes care of his customers and would correct the problem if something were to happen to the xbox...REALLY? You can't even print out a receipt, you refuse to do a refund and check the stuff out again because you're not allowed to do that without a receipt! Toys R Us SUCKS!! STAY AWAY!!! They have not heard the end of me yet!!

I worked for toys r us and got suspended for using my employee discount card with one of my family members while I was working,the difference was $6.50 and I got fired for that and I haven't goteen paid my 32 hours I worked before getting suspended

On December 4th I tried to call Toysrus to see if they had the psp with the promotion with 2 free games got left on hold for an hour so I finally got into the car drove to the store and of course they didnt have any I asked if they could tell me if any of the other stores in area had them they told me I would have to go to the service desk so I did and stood in line. When it came my turn I was told she couldnt tell me if any of the other stores had them nor was she allowed to call to see if they did she told me heres there numbers. I live about 30 miles from any of the stores so I cant go to all of them so I came home and ordered it online it said the games were available when you get the psp so I ordered it. To my surprise a week later I got my psp no games nor a mention I immedately called the customer service line to get rid of me she told me ill take your number call you back. I gave them 4 hours no phone call so I called back the second guy did try to help me but couldnt find the ad. I now have copy of the ad stating this promotion but couldnt find it the day i called so when i got the ad i called back again they said they have no knowledge of the ad I said well someone was suppose to have called me back several days ago he said yes mam and they will now its several days later no phone call. I also had emailed them I received an email today and it said we found that promotion but its expired sorry for your inconvience but we will offer you a $10 dollar gift card if I would give my address they have my order number and name on the email duh how hard is it to see my address when they pull it up. I only ordered the psp from them because of the two free games im so mad I will never go to or order from another toysrus and I have 9 grandkids. I didnt have knowledge I wasnt getting my promotion until i received the order so yeah the promotion was over by then so BEWARE DONT ORDER THINGS FROM TOYSRUS!!!!!

My sister ordered a defective tablet online a couple of days ago. The charger wasn't working. We went to the Tacoma mall location in Washington where the manager Andy and the employee Carolyn were very rude! We had all the paper work and they said the serial number didn't match. We picked it up there so that would mean that it's something they did wrong. They both said it's not their fault and that they wouldn't take it back. We called the customer service and they gave us a number to show that we did purchase it and for them to give us the refund. When we got back up there, they wouldn't help us. The manager Andy kept saying he wouldn't look it up. I recorded him! He was so rude. I can't understand how toysrus can let people like that be managers and have horrible customer service! I love shopping there but that manager and employee need to be fired asap!

I have had many issues with Toys R Us in the past and will not shop there in future. I have placed about 4 orders in the past month and a 1/2. Each order had issues! 1. I've had multiple items cancelled on different orders. One of which was a free item that I received b/c I spent enough at their store. The only reason I purchased the items to qualify for the free item was b/c of the free item. Otherwise I would've purchased them somewhere else that was a bit less expensive. I wanted to give the free item to charity. I had to call customer service several times and waste several hours before finally getting the item. 2. I purchased an item online from them then one day later it went on sale for $5 cheaper (3 days before I received it in the mail). I called them to try and get the $5 adjustment in price and kept being told that they don't price match. I tried to explain that it wasn't price matching another store, but their own & I hadn't even received the item yet. I then asked why they would rather have me go into the store, return the item, & purchase it again which would waste my time & their employees' time. They basically told me that's what I'd have to do though. Rather than fixing the problem in about 5 seconds while I was on the phone they kept insisting that was not their policy & they couldn't do it. They finally did, but only after about 15 minutes on the phone and a frustration level that went through the roof. 3. I purchased items online to pick up in the store, but had to return one of those items. I called customer service to make sure I could get the $ amount put back on my credit card since I read conflicting information about this. I was assured that it would. I drove the 1/2 hour each way to return it only to be told I could only get merchandise credit. 4. Then I tried to purchase a bunch of items using that merchandise credit from my recent return mostly & a bit on my credit card to be sent directly to charity. Some of the items were shipped, but they cancelled one of the items. I called to ask first if I would be receiving another email soon stating that the other 2 items that hadn't shipped yet would be cancelled. Second I asked how the "credit" would be allotted. I was hoping the full amount of the gift card would be used & just less money would be charged to my credit card, but was told that was not the case. It would be credited back to the gift card I had already thrown away b/c it was used! I had placed the order via phone to make sure all items were in stock in the first place since I was sending it to a charity for kids that may only be getting these items as gifts for Christmas. I could go on, but you get the point! Regards, A Very, very disappointed customer

If I could, I would give TRU 0 stars. There is so much wrong with this company, it's not even funny. They overwork some employees, so many of the managers or employees who've been there the longest can slack off. The interview process is extremely unprofessional. They usually do a group or partner interview. When I was interviewed, we were asked to tell the person seated next to us why we wanted to work for TRU, and that person had to tell the HR manager. Then, we got asked the same question for one-on-one interviews. I have been working there for five, almost six weeks now, and in that time, they've cut my hours for one whole week and haven't even paid me once! They're supposed to be paying me every two weeks! I've complained multiple times to the appropriate people about this, and they refuse to do anything about it. The bathrooms at the store I work at are so filthy, it's enough to make anyone a germaphobe! There's toilet paper, water, filthy diapers, pee and poop, and dirt all over the place in the bathrooms! The store I work at almost never has most of what the customers actually want to buy or even what's in any of the multiple versions of the ads TRU prints every week. This often leaves customers angry and refusing to return! No wonder the company is now at least $5.5 billion in debt and could potentially be out of business by next spring! I wouldn't recommend working or shopping here if you can!

I have been on hold for 41 minutes! and holding. I'm curious how long it will be until they do answer my call. That is interesting someone mentioned the reward card. I was issued a card and every time I gave them a phone # at the store they could never find my info. I finally called the company and they said someone elses name was on that card??? oh yea, they will call me back. (they still have not called me back). Going on 48 min. on hold. Come on HQ, with soooooo many dissattisfied customers don't you think you should get a grip on this? Gotto go, and still holding at 52 min.!!

The phones just keep ringing. Can anyone tell me if the store on 2130 Bartow Avenue, Bronx ,NY 10469 is still open? Their phone number 718-862-2240, which is the one listed on the site, just keeps ringing,(10 minutes, then I just hung up). I'd assume they're no longer in business, but I know the store is still there, just in case anyone cares to let them know Amazon would appreciate my business..

I have a few things to say about the Toys R Us company. First, I don't think you should have to use your rewards points within two weeks of them being earned. We earned over $300 worth around the time of my sons birthday. Why would we need to use them two weeks later? I guess a multibillion dollar company doesnt want to have to pay up to its customers. Second, I had to call customer service three times in one day. The first time I was hung up on, the second time the representative was okay, the third time I dont think she was paying attention at all. She asked me how to spell my first name, and I had to repeat my address and phone number twice. This is probably why they do not have an option to give a review on their website. I probably won't be shopping their unless I HAVE to.

I agree with Debbie and Candi. I am searching the internet to see if others are as outraged as me. Yes Its my fault for not reading fine print but when they advertise "hassle free" returns, you have 90 days to return it to the store after online purchase, return means refund to me, not exchange or "store credit". I bought something there that went on sale at Target a week later. I took the unopened box to the store, they would only give me credit. I do not want $50 of toys r us credit, I want my money back! If I want my money back, not only do they not refund your shipping costs but you have to PAY to return it at the post office. They claim there is a shipping label in the box...NOT SO. Its just a sticker with an address on it! NOT A RETURN LABEL. Toys r us tries to get you with this deceptive language.."hassle free returns", "return within 90 days", "shipping label" but you have to read the fine print. NOT a way to run a business, better to be truthful with people then to piss us all off and make us never want to shop here again! If I would have known, I just would have never purchased the item and would have kept shopping at toys r us for other items....NOW I will never purchase there again! Way to keep customers happy!

Very disappointed in their Customer Service. I purchased an item on Sat, Dec 3, online for the full price. On Monday, Dec 5, 2 days later it went on sale for $10 less. They refused to refund me the $10 difference. I had to return the item for a refund then purchase it for the sale price. Is that stupid or what? No customer service there. Terrible experience with Toys R Us. Every other big box chain store would honor that sale price and refund you the difference in that situation.

Thanks to Toys R Us Christmas for me and my children could possibly be ruined, I made layaways early so they would get what they wanted from Santa, after waiting two hours I was told they had lost most of the toys, I went to the shelves ..empty of what I needed ...on line the same ..I have searched all over for some of those toys with no luck ...I am very angry! !!!!!

LOL First and foremost "The Boss" you are no one to speak about their spelling when your run on sentences are just as bad. Don't judge others on their spelling when your grammar appears to be just as poor as Corporate Office's customer service. I have placed a dozen calls to one of the Managers/Supervisors regarding an ad they put out in their catalog and failed to correct it. I have gotten in to it with the store that I purchased the item and have attempted many times to get a hold of someone in Corporate to get what was promised in the ad. Unfortunately, I refuse to give up as customer service is one thing I am HIGH on when it comes to running a business... Do not produce ads without proof reading them and make sure you do not offer something MILLIONS of times all over the world, that you are not ready to compensate for after realizing your error :) That is all.

I was on the phone on hold for more than a hour. I called three times. The first two times I was hanged up on. The third time another person on the phone picked up and said " we an`t got it" and hanged up. I never said the first time on any of the phone calls what toy or toys that I am looking for. I will not shop at Toys R Us or any of its affiliates again. One star is more than what is deserved.

I want to respond to DEBBIE. I had the same thing happen to me. I ordered online with my visa debit. On the receipt upon delivery, it states may return to store Hassle-Free Returns. WHATEVER!!! I was told I will have to get store credit for my merchandise. Asked for manager said the same thing. But If I have a major credit card we can put it on there. I paid with my debit and it can be run as credit, I told her. She said it will kick it out. I left and then returned wanting my money back. I begged crying, just try it as credit with my debit, it will work. She said no it wont, But I will do it just to show you. So she did it and guess what, IT WENT THROUGH. She was like I didn't think it would. Poor training and POOR costumer service. Will never buy from TOYS R US again!!!!

I will not ever order online with them as they only way to be reimbursed for a return of an online item is a gift card. So if you order something for a child in your life and it is the wrong thing or a duplicate you can never get your money back. This is the only online site that I have ordered from that has that type of policy. I was told that if I make a big fuss that the Manager may reverse that policy but it is a big IF. Bad policy to make me act like badly to get a refund!!!

I was hired on as an assembler at the Dublin, Ca. store. The management there were some of the rudest and unprofessional I have ever encountered in my life. Not only would I not recommend for anyone to work there, but I would strongly suggest to anyone who is working there to seek employment elsewhere ASAP. Don't waste your time in this place and if you must, keep it off your resume so no one will know you were ever there.

I think that you guys who post on this website should learn to spell. You guys also have no life. But I guess since I'm posting too, I have no life. Problem is, I'm just better than you. The Boss

I had $20.00 in rewards pending on my account for the Rewards R Us program. I just logged in today, and they are no longer there. No money at all, and no explanation. I also have zero dollars earned even though I spent over five hundred dollars on my three kids for birthdays, and christmas. I also noticed my rewards from internet transactions are never posted on there. This really makes me sick of shopping here now it is one thing to not have money to do this, but to claim your going to give customers rewards you don't give them is wrong. I never really wanted to sign up for rewards because I didn't want to get disapointed it shouldn't be this way. I gave in because I went there alot, and now I'm very disapointed for now on I will buy from other toy stores on the internet. Growingtreetoys.com has some interesting items by the way. I will be filing a complaint with the better business bureau on this company, as well as an attorney general if I don't get what is told I would get. They need to have reward numbers more secure so people can't use your account or don't give rewards at all it is their problem so they need to give what you earn. If they keep treating people this way they will become bankrupt.

Poor service, both in store and online "support" center...No one takes responsibility for items not in stock, although the site says it is, just a pathetic "not my problem" type of attitude. I would much rather spend my money at places like Target, who have the same item for usually the same price, but MUCH better service.