Toys R Us Corporate Office & Headquarters
1 Geoffrey Way Wayne NJ 07470Toys R Us corporate phone number:
(973) 617-3500354 Reviews For Toys R Us Headquarters & Corporate Office
Im not a customer to toy r us nor do i want to be. My girlfriend works for the southside toys r us in Des Moines Iowa and has been harrassed by management lied to several times and has put in complaints through her HR and still no actions have been mad and im tired of the shit you guys in that office need to get your shit together as a company. Your allowing things to happen that shouldnt be allowed and that just goes to show you dont care about your buisness or your associates. Several of the associates at this southside toys r us in Des Moines iowa have complained about the same thing and no actions have been made. Wake up up corporate your buisness is going to shit because you have a management that doesnt give a rats ass. Im already in the line to taking legal actions because apparently toys r us doenst care so why should?
I brought over $500.00 worth of gifts at Christmas and never received my rewards zone certificates. I was told because they expired even thought I didn't receive or used them they can't be replaced. I talked to a supervisor and he wasn't even willing to work with me just quoted corporate policy. Toys 'R' Us has the worst rewards program of any stores programs I belong to. I spend thousands of dollars a year on games and gifts because of this experience I now buy at Best Buy, WalMart or Target. Best Buy has one of the best reward zones programs and I'm a silver member. Toys 'R' Us could learn a great deal from Best Buy or Kohl's. Money is tight and very limited and from now on Toys 'R' Us will see very little of mine.
Store # 5603 in Burbank, CA --Poor service not just from the sales rep. but the manager himself (Maner). I bought 2 Sleep n' Play wear from the Glendale Location and because your sales rep @ the glendale location scanned one of the sleep n' play twice and did not scan the other I the Customer was getting the 3rd degree. All the tags including the receipt which clearly still showed two charges of $14.00. The manger himself instead of aplogizing for the positive error made by babiesrus was giving me a hard time saying I would need to go back to that location!!!! Are you seriously kidding me!!! You are 1 company together you are not to put the blame on each other (I think they teach you that in school as well) Since I was getting very upset at his reaction he finally said he would do the return with a attitude & just to shut me up! Never going back to that location!!! Instead of trying to help the situation with no additional inconvience to the customer & no mention of a sorry "we made this mistake"...your manager wants me to understand how customers rip babiesrus off by returns--great customer service you the CORP. is training your staff to do!!!
In December of 2008, my parents purchased a Razor electric scooterat TRU for my son. He used it for a few months (considering this is Minnesota). In May of 2010, it broke. I went to my local Toys R Us store and purchased another one. When I was checking out, the cashier asked if I wanted the Buyer Protection Plan. I agreed since the scooter he had previously had broken. I purchased the new scooter for 229.00 plus the buyer protection plan of 29.99. Of course, 13 months later, the new scooter broke. It is unable to charge. We replaced the battery and the charger and it still is unchargeable. I recalled the Buyer Protection Plan that I had purchased and found my receipt and hauled the scooter back to the store. I was under the impression that if I had the Buyer Protection Plan and my receipt, I could return the scooter for a new one. I was instead told that I needed to contact an 800 number for help. I did just that. They told me they would email me a return UPS label and that if I sent back my receipt with a letter, I would receive a full refund. Well, I did just that and I have yet to receive a refund. It is now nearing the end of July, and my son has been without his scooter ALL summer. I am really disappointed in Toys R US. I have shopped there exclusively for my children for over 17 years and have spent thousandS of dollars in their stores. Sadly, this experience with their Buyer Protection Plan has left a bitter taste in my mouth. I regretfully will not be shopping in their stores any longer. If you purchase a Buyer Protection Plan, you shouldn't have to jump through hoops to get your item replaced. As it stands, I am STILL waiting for them to refund my purchase of the scooter. Hopefully, by the time the snow flies, I will have it!
I have shopped at the Minnetonka store for years. Right now it's undergoing a remodelling. Something changed last year. There was always a bubbly, smiling lady manager there. Now there is a little blonde lady, small and never smiling. She has red skin and isn't nice to her employees. I shopped there during the winter and the employees are different. I went into the store on the 494 yesterday, and all of the products are on the floor. It's dirty. I only saw one manager and he walked by the stuff all over the floor. Noone moves quickly. Noone wants to help anyone. I will never shop at Toys R Us again. I will find what I need at Target.
This is the SECOND time your company has burned me in your rewards Program!!! The first time was last year when my baby was born and spent 113 DAYS IN A NICU!!! Your Guest RELATIONS?! SAID IT WAS TOO LATE TO GET MY REWARDS PUT ON MY CARD (OVER $7,000 purchased that was NOT accounted for because ON-line purchases did not acredit to my rewards account for some reason)So they gave me a $10 gift card.?! Now a cashier apparently mixed up my card at the register (Location: Nxt to The Meadows Mall , Las Vegas NV--NOT MY NORMAL STORE) on April 4..Yeah ha,ha. Anyway since then I used apparently someone elses card--$72.34-APRIL then $591.38-in MAY AND 127.02- in JUNE . A TOTAL of $790.94. After explaning the situation, I got a call back with , Oh we'll just send you a new card??? WTF? Then when I stated I am not taking the HIT again, I get asked to start reading the receipts (HAVE TOP KEEP ALL-CHILD AND ME ARE BOTH DISABLED FOR LIFE). Then I get interrupted and told we'll send you a $10 gift card again. Do you make it a habit to violate "The AMERICANS WITH DISABILITIES ACT"? According to my calculations... @ .50 cents on the dollar you currently owe me ALOT IN JEFFREY DOLLARS..................................FOR BOTH--NOT $20. I have 2 boys One thatjust turned ONE and one who just turned 20!! Do you know how much money I have spent in your store since this ones birth--?--CLOSE TO $20,000. I was just going to go buy him an escalade power wheels vehicle agmost other items....NOT NOW... Get it resolved or I am suing...
I tried calling the valley stream toys r us and i was waiting for twenty minutes when someone answered me and then they told me to hold again. you need to pick up the phone faster.
I purchased a trampoline for my nephew for his birthday got a gift rec. then my brother had to go work out of town and forgot to go pick up I reminded him to go pick up we went about maybe a month later they would nt give us the trampoline or the money or even gift card so I paid 200.00 for a trampoline and never got it and so u guys stayed with my money called mangager in Yuma Arizona and said sorry nothing I can do.So dissapointed u guys can steal from people like that.
I am trying to resolve a problem regarding the reprint of a receipt from a purchase made 15 months ago. The managers, Nick and Tracy, at the Scranton (Dickson City) PA store were VERY helpful! they were unable to resolve my issue, but they sure did try everything they could and then gave me to a corporate number to call to try further to solve my problem. I was able to get what I needed in that phone call. Thanks to everyone involved!
I am a long time customer of Toys R-Us stores. Due to an experience at store (6380) I will NEVER AGAIN shop at any toys R us stores. Horrible customer skills and very poor judgment on how to treat people. Due to an experience at The Falls Church, VA store (6380) we will never shop at Babies R us. My friend is buying a home and found out that the house will not be ready for another two to three weeks. We asked store (6380)to help by given them another three weeks on the layaway due date. Reason their is NO PLACE to send the items YET!. The store manager Marvin said no and we will lose over $500.00, this is CRAZY that no one can help with this matter. I called customer services at 1800-toysrus and the home office at 973-617-3500 and talked to four people and still no one has helped us. I was told to give them my name and number and someone would call in 3-5 days. This is very very bad services. 6/16/2011.
Bad toys R us, services is back, this company does not care about the customer only money! DO NOT SHOP AT ANY TOYS R US STORES!!
Brought babies r us wipes and one the packs of wipes have blood in it! This is crazy to find this in their product . I've been buying the diapers and wipes for 9 months from toys r us and now I'm scarier to even use the diapers I just brought 3 days ago because of this,,,,,,,,,,
I was scammed! I bought a gift card at Baby's R Us in Nov. When my son-in-law went to cash it a couple of weeks ago, he was told the card was already cashed. He was treated poorly and so was I. I'm in Washington state and it was supposedly cashed in CA. Toty's r us is dragging their feet getting this resolved and I'm tired of worthless apologies by your phone people...I want my gift card restored. It was either fraudulently cashed in CA, meaning your gift cards are compromised or this was done in-house. I WANT MY MONEY Your store managers are worthless!
I have been contacting the holyoke mall babies r us store in Ma for 1 year now regarding the dresser changing pad they sold me (Especially for babies brand) which stuck to the cache dresser they also sold me and ruined. This set was to be used for my newborn up until his teenage years and now the changing pad you sold me which is defected has stuck and ruined the dresser. I have read other reviews of people who have also had the same problem. I also contacted the Cache company and they said YOUR CORPORATION is aware since they have had other complaints. This dresser is part of a set which I paid well over 1500$. I have called, written and complained for 1 year now and all I get is "we are looking into it and we will get back to you" This is unexceptable service. Please contact me 413-433-6488. I will be filing a dispute with my credit card company shortly. If that doesn't work I will be looking into a class action.
Wow, 8 pages of reviews; about 20 per page and about 99% were 1 star. I will take this as a warning and NOT shop at TRU. Customer service is the key to success and obviously it's not a priority here. My money is good anywhere so I will spend it at a store that appreciates my business. Thank you ppl. for taking the time to write your reviews.
BTW... the above comment was meant to be a 1 star, not 5.
This was the worst service I have ever received from this company. I am highly upset. Both my sister and I ordered a baby bag online and the product was available for pickup at the stores. I placed our orders online and waited at home thinking my order was being processed. When I called and spoke to the manager, he advised me that corporate should have cancelled my order because that store only received five bags and they went quick. Am very upset because if that were the case my pregnant and I would have WENT TO THE STORE instead of ordering online.... which we now see that it means NOTHING! Because if another customer comes into the store the item you clearly purchased can be taken away from you and given to them. Your website is not reliable and has a teacher, mother of 4 and member of toyrus/babysrus...I will never shop online or in your store again! Thank you Very disappointed customer Jessica Daniels
The Toys R Us store located in Fresno, Ca. needs a major cleaning!!!!! The outside of the store is littered with trash, fallen leaves, empty Pepsi cans, turned over shopping carts, unbelieveable! It truely was so disgusting, Do you not have a Manager that looks at the front of the store?????? I will not Ever be back to your store. Target has a great selection of Toys and the store is spottless, you need to take some lessons from Retailers that care about their customers and their shopping experience!
I WENT TO RETURN MY GRANDSON. CLOTHES. BACK NOT WORN WITH. PRICE TAGS TOLD ME GET. 50 FOR THEM PAYING. FIVE DOLLARS. TIMES FOUR CUSTOMER. SETVICE RUDE LADY WITH LONG HAIT OLDER. THAT WORKS THETE IF RETN YOU WILL SHOW. DRIVETS LNSE. EVERY. TIME return What happened. To custowmer. Sp w with plan call company lanervice. No question. Ask return. It bought. Baby r us Kingston. PIKE KNOXVILLE. TN NO HAPPY SHOULDN'T. HAVE TO GET HASSLE PAYED. WARRENTY PLAN ON GATE
I WILL NEVER SHOP HERE AGAIN!!!!! My son who had been saving his money all summer went to Toys R Us in Fayetteville,Ar. We ran out of the store frantically due to a sick child. My son left his treasure chest of money with $100 on the counter. We went back in and it was gone. The employees lied to us about the Manager being there, and when we said we called the police, the Manager magically appeared! He reviewd the " security cameras " and said the chest was never there!!! YES IT WAS!! They were very unhelpful, they lied to us about being able to review cameras, and about the Manager being there. When the police showed up, they just so happen could review the cameras and said that they dont see anything on the counter! BUT WE PURCHASED! We checked out! Someone in that store took a 7 yr old little boys hard earned money! You can be assured that we are investigating this with an ATTORNEY! Toys R Us is a FRAUD!!! I will not stop until this company has HEAVILY compensated my child for his loss at thier store!! HORRIBLE HORRIBLE PLACE!