Toys R Us Corporate Office & Headquarters

My name is Frances and I ordered a swing set for my daughter. When the swing arrived, there wasnt an anchor in the box. I contacted the company and was told that they will send a new swing set and just take the anchor out of that box and send it back. I asked them to just send an anchor but I was told that the warehouse doesn't have any. The second box came and there was no anchor in that one as well. I called the company back and notified them of what was happening and was told nothing could be done. i asked to upgrade my order and I did that, but i was charged twice for the new swing set. I canceled the order but the company didn't want to refund my funds. I had to call my bank to have the funds placed back in my account. When I spoke with the manager, he was extremely rude and tried to make excuses. I asked for his boss name and he hung up on me. I believe the manager name was Micheal. I'm currently deployed and I'm trying to do something nice for my daughter but this company has been horrible the entire way, I will not use this company and I hope no one else, especially any deployed troops because you will get the run around.

i'm having a newborn and have resently been purchusing a lot of things at babys r us in braintree ma , and in attleborro ma,.i have spent at least 2500.00 between the 2 stores in the last 2-3 months .i just bought 2 items at the attleboro store (store # 6388) equaling 600.00. the items needed to be ordered . now i am heading that way so i figured i would call the store to see if myalready payed for items have arrived. i have been calling the store for hours multiple times and no one answers 5-24-11.i called the braintree store they answer no problem??? also i purchused a crib and changing table but i had to pick up the changing table twice because they gave me the wrong color.i dont really live real close to these srores.i'm disappointed , u would think after spending this much money at a company i could get some kind of customer service . so think about that before shopping at these stores. are we customers or are we just dumb consumers?? my email: truthk424@yahoo.com

Date: 5/20/2011 Location: Bronx Mall, 150th Street Manager name: Latesha Situation: Refused to give refund I'm a reserved person, but today Toy R Us made me spit my gut. My girl friend bought a $500 baby crib on lay-a-way before she went in labor. I went and picked up the crib and paid a private deliveryman $50 to deliver the crib to my house. I drove with the driver and made sure the crib was handled with care. When I opened the crib at home, one of the wooden pieces was broken. I immediately called Toy R US and notified the manager of the damages. The manager told me to take the crib back to the store with all the receipts in order to get a refund. I paid another $50 to transport the crib back to the store. When Latesha learned that I needed a refund, she purposely took 20 min to meet me. She stood behind the counter and asked me “What is the problem”, when she should have came to me to see the damages that caused me to return the crib. Anyway, I explained the situation and told her that I needed a refund of the purchase price. She said sale on baby crib is final and she doesn't know who told me to bring those things back to the store. She made a phone call to her boss, I guess he told her to give my money back. She told the cashier to give my money back, but from what I noticed, the cashier did not have enough money in her register to pay me. Instead, the manager told her to put my refund on a gift card. Are you kidding? She wanted to buy me a gift card with my refund. Since when do customers get refund on gift cards? Even if I’m not a lawyer, I studied business law in grad school and I’m also a manager at my job. I know the refund policy. When a customer pays with cash, s/he gets cash refund. I told her that my contract does not say a refund will be on a gift card. I refused to accept the gift card offer. Latesha got upset and went back to her office with all my paper works. She came back few minutes later and gave my cash refund. While should it takes 40 minutes to get a refund at Toys R US? Maybe if I did not know my rights she would have let me used a broken crib for my baby or let me take a $500 gift card as a form of refund. Toy R US needs to hire educated managers to run their stores or retrain some of the incumbents. The company has the advantage to maintain a long term relationship with their customers. Most of their customers are kids who will grow up with the company. There is no way that an ill-treated parent will consider Toy R US as a shopping spot for their kids. Please treat customers with respect! Gabriel, Gabpaye@gmail.com

Good morning sir/ madam, I am supplier of baby dresses from infant to 8 years old of age,child christining,smocking ,knitting i used cotton and DMC thread for embroidered my office based in 110 TUNISIA-ALICANTE st,AVIDA RESIDENCES STA CATALINA PHASE 1 SALAWAG DASMARINAS CAVITE,PHILIPPINES, My shop is located in HIMAMAYLAN CITY NEGROS OCCIDENTAL PHILIPPINES PO BOX 6108 I am interested to make business with your company if you can send me your email so that i can send the pictures of my products. Looking forward for your respond soon; Resfectfully, Ms MERCEDES V.ESTIMADA OWNER/MANAGER COMPANY NAME BAMBINI d J we can produce 750-1500 pieces in a week under quality control

A few years ago I was talked into signing up for the Rewards R Us card and guaranteed that I would get rewards $$, coupons, etc. After purchasing almost $2000 in baby furniture I inquired why I never received any "rewards". No one could give me an answer. Over the next few years I continued to buy at your store, always scanning my card, still nothing!! I was finally told that I had to register online as well as in the store. I was NEVER told this! Finally this past Christmas, you had a promotion where customers would earn back 10% of their holiday spending. I made sure that I signed up online and then spent about $400. I asked 3 different employees at the store including a manager if I could use the rewards this spring/summer when my kids had their birthdays. I was ASSURED that YES I could. I went online to try to retrieve the "rewards" and there was nothing there. I called customer service and was told that they "expired over 4 months ago!!" The phone call was made on 5/11/11. I shopped in December and only had until before 1/11 to redeem the rewards? This is ludicrous! Someone needs to take responsibility for the incompetence of your store employees. After losing out on the rewards the first time when I got incorrect information, I made sure I covered all my bases and got info from THREE different people about policies. I expect to be compensated for your error! Also, the customer service in your stores and on the phone is poor at best. I will be contacting the BBB if I do not get a response in a timely manner. My e-mail is mich0417@msn.com.

Your Return policy stinks... I bought 6 video games for Easter at the special of buy one get one 1/2 off. All of them were 59.99 games. One that I bought was not the baseball game my son wanted. Mind you I had the receipts and everything. When he went to EXCHANGE it. He was told he would have to 31.99 for the one he wanted, because it happened to be the one that rang up at the half off price. STUPID. It was a fair exchange for a game of the same value...but because it happened to be the one that rang up at 50% he couldn't get the other game at that price. NOW toys r us wouldn't loose money because the game still had the same value to them on the shelf. If I was asking for a cash refund I agree, I get the the price I paid. BUT exchanging it with the receipt..HOGWASH !!!! I said to the manager..so in theory what you are saying if I would bring this game in and for some reason I didn't like the look of the cover and wanted one with brighter colors...the exact same game, I'd have to pay 31.99 for it ? He stumbled around and said..well Yeah I guess. Ok Toys R us. What's wrong with this picture ????? You're forcing people to do dishonest things like taking it back to Walmart instead. At least I could of gotten store credit in the correct amount and then purchased the game I wanted. I know I'm one person and don't make a huge dent in your revenue. But I will tell everyone I know about my experience and to not shop at the Parkersburg WV toys r us. Horrible, Horrible Horrible.

sorry...they also put the 5 star rating up as the standard...it was meant to be a one.

I just spent over an hour applying for a sales position at Toys R Us. Completed a 58 question survey and submitted my application to turn around and get an automated email no less than a minute later saying I didn't qualify. THAT'S NOT EVEN ENOUGH TIME FOR A PERSON TO REVIEW MY APPLICATION! You just wasted my time! Why do you have people take these surveys in the application process when you're not even reviewing them. RUDE!

Today I received the worste service every from the employes at toys r us time square 42 street. The memebers of the team who worked at the wheel was so rude and disrespectful. They had the worst attitude I have ever seen from the time I have been going to the store, I cant believe the mangers that worked with the team as well was disrespectful as well as it's staff. I think if the can't handle working with people they should work in a different department or find another job, all that confusion was uncalled for they could have dne better and work with the problem.

What a joke! I went into your store in St. Peters Missouri to buy Christmas gifts for my children. At the time I was told I would receive a gift card for 10% of my total purchase which was well over $200. I never received the gift card, called the rewards program today and was told they were emailed in January which I never received and that they are now expired! I was also told the only way to rectify the situation would be to send a letter to the corporate office. I will tell you Toy R Us has forever lost my business and I will make sure I let everyone I know about the problem and the terrible customer service.

Today's ad shows a $50 gift card with ANY XBOX system purchase and a $19.99 Xbox live subscription with ANY Xbox system purchase. I went in to purchase a 4GB system but the ANY on the sign was blacked out and must buy $299 Kinect bundle was written in black marker. I called the customer service number and was told while she saw the ad and it did say ANY that the bundle had to be purchased. I went on to tell her as a 30 + years customer who spends thousands of dollars per year in TRU, that I was very disappointed in the service that I had been receiving since this past Christmas holiday. I advised her of some of my issues and that I also had not received my rewards back from my Christmas shopping and had finally just given up after numerous follow ups in the store. I advised her that I had just inquired in the store a few days ago regarding the rewards and was told by a cashier that there was a problem with the promotion and to call customer service because they were reissuing the rewards. The customer service rep said there was nothing she could do about the rewards. She even went on to lecture me and state that it's my responsibility to check my account and call before 4 months have gone by. I advised her that I had been checking and was told on more than one occasion that they would be sent to my email address and to be patient because it takes a while. She said there was nothing that would be done regarding the rewards but that she would send my concern regarding the add to corporate for follow up. I went on line to the reward program and checked the frequently asked questions which stated that it takes 8-12 weeks for rewards to be issued, which is in keeping with what the store told me about it could take a few months before the rewards are received. I called the customer service number back and explained to the new person that while the original young lady may not have meant any harm that I didn't appreciate the lecture that I received from her regarding my rewards and that even the site stated it could take 8-12 weeks. The second young lady agreed to have corporate give me a call. I received a call from cooperate and was basically told that they don't reissue expired rewards. How can something by reissued if I NEVER received them in the first place ? He also went on to state that they were only redeemable during a certain period and that period had expired. I advised him that I had spent well over $1000 on video games alone during the Christmas season and felt that TRU did not keep up with their end of the bargin. I advised him that I was only purchasing a 2nd XBOX from them anyway because I was stuck with 2 merchandise credits because of return errors made by my local store during the holidays. (I had purchased some items that my daughter didn't want so I took them back and purchased items for my god sons. The cashier didn't refund me the money but did an "exchange" eventhough I had my original receipt. I didn't notice it at the time because I was purchasing other items. It wasn't until the next day when I was told by their parents that the grandfather had purchased them the same things that I tried to take them back. I was told that I couldn't get my money back because the receipt said exchange on it. I even had the origianl receipt that showed where they were originally purchased on my debit card but I was made to take a store credit because they couldn't override the system.) He went to express that he understood why I was upset but that the rewards were issued months ago and that they stated they had to be used during a certain period. While if I never received the rewards, how would I know that they expired during this specified period. He stated they would not "reissue" expired rewards and that it stated that on the website. I advised him that my original call was actually about the ad and he told me that he would look into it and have someone call me back. I advised him that wasn't necessary since I would be going into the store and using up the last of my "credits" and would NEVER purchase anything in Toys R Us again! After reading some of the complaints up here, even if I had received the rewards I probably wouldn't have been able to use them during their "specified" period....not in $5 use increments. What kinda frack-a-nackle bull is that ? I was led to believe at the time of purchase that I would be receiving a lump sum back not $5 off coupons. That's why I bought the games from them instead of Target, eventhough target had the same sales as TRU. From now on, I will purchase my items from Target and get the 5% rewards back to my Target card. TRU needs to remember in this economy they can't really afford to lose so called "valued" customers!

I have never received such poor customer service from a store. I spend thousands of dollars and was treated as if I were making purchases at a flea market. Based on my horrible experience I will never make another purchase. Now I see the big difference between BuyBuyBaby and Babies R Us.

I purchased a $300 bounce house for my children for Easter. We opened the box and blew up the house, only to discover it had a hole in it. Now, keep in mind the house has NEVER BEEN USED. I returned it to the store only to find out that once the "seal on the box is opened you need to return it to the manufacturer". How can you let your customers purchase a product that they can not return to your store. It is not like I was returning it for a refund...I wanted an exchange. I understand things can have defects, but how can you let a customer spend $300 on a product only to tell them "it is not your problem or concern once the box is opened". I am extremely disappointed in how this is handled. Quick suggestion--do not sell something you can not be responsible for. Let the consumers purchase it directly from the manufacturer.

I my inventor I was Defraud by Davison and associates in Pittsburgh Pennsylvania Davison sent me a E mail and I sent 700 Davison sent Me a.list of what propositons they Have to offer percentage of cash or  By the hour I took the ane flat rate and  Paid $ 16,000 on the prototype And manths later Davison sent me  A picture of the prototype and told me  Day have a company name was  Coastal pet products Inc and sent The same prototypc picture a fraud Day sent me more literature by mail I got suspicious i took a trip to  Pittsburgh penn, me and my grandkids Walk in Davison associates in the man Was the person who defrauded me  By e mail and by mail a by phone The man name was kurtis charlatan Called us in told me to wait here Be right back Dewey Evans and grankids waited in the lobby for  About 30 min and then showed Me A prototypc that was not? The Same is in the picture it was totally  Different  Dewey Evans deweyevans30@yahoo.com Call 201 737 2797

To all of you giving low ratings, you have obviously never worked (long enough) in retail. I am a former employee of Toys R Us. The "no receipt, no return" policy is excellent, in my eyes. If you can't show a receipt, how is the store supposed to know that you purchased it from Toys R Us? What? Are we supposed to take your word for it? Assume everyone is honest and trustworthy? And I'm not sure about now, but the 90 day return policy that was in place while I worked there is also exceptional. If you can't return something in 3 months, then that's too bad. That's plenty of time to return an item. And before you start going on about "early gifts" for Christmas and birthdays, that's the gift buyers fault. Return policy is on the back of every receipt. I personally LOVED working at Toys R Us. And I STILL love shopping there. :)

My daughter received a gift for her birthday that just past. However this toy was to young for her. So I wanted to return item. For something her age. My sister in law told me she purchased the item at Babies r us. Now keep in mind. She does not have kids. Everyone knows that when customers check out they ask for a phone number. Most people either give incorrect numbers or don't give any at all. Anyways....I tried to return the item. I was given such a hard time. The assistant manager (Liz) made us feel as though we stole this item. She first asked for a phone number to link the gift up with. So we did. Didn't come up. AGAIN.. people either give incorrect number or no number at ALL. Again my sister in law has no kids! Then she asked my husband for his ID. My husband gave it to her. She then turned around & stated unprofessional/rudely. I did you a favor and your ID can never be used here again. WTF is that suppose to mean? I have shopped there since my child was born. NEVER had a problem until now. Makes me want to shop other places for items. I feel that I or anyone else should not be treated like this.

my son who is 5 years old got a mario wii game 30.00 was the gift receipt plus the person took out a ins for the game my son got 2 of them i brought it back to bartow ave store in the bronx the guy gave me such a hard time that he would not take the game back, uu guys are becoming a bunch of racist i never been so embarrassed in all my life,there were 6 people on line and made such a stink that a should have thrown the game in his face. if a brother walk in he wouldnt ask for foto i,d a drivers lic etc. there were 4 people ahead of me and didnt ask them for nothingstick the game and the 30.00 up ur ass ur company are just to racists for me

To Whom It May Concern, That was a terrible advertising ploy to get families to your stores for your supposed "Easter Hunt." I arrived at exactly twelve o' clock on Saturday, April 16th with my four year old, and two year old for the Easter Hunt at the Pittsburgh, California store. We were handed two small brochures by a less than friendly salesperson telling us there are "no eggs, only stickers to collect. Also, please return the glasses at the end because we don't have enough for everyone." As we traveled through the store where there stood three cardboard cutouts with stickers that we had to pull off a piece of paper.  By the time we got to the end, we arrived at a table that was covered with black butcher paper. On the table were a few pieces of colored chalk. The table had exactly four chairs around it. My son handed the complete "activity book" to the Toys R Us employee, and she quickly handed him a bag that contained a one dollar if coupon that was good for the next day, along with another coupon for a few dollars off Crayola products. I was flabbergasted that the salesperson had nothing to say to my four year old son. Not even a "good job, did you have fun? etc." My son handed me the bag, and then started screaming for toys.  Your advertisement for the Easter Hunt was misleading, disappointing, and overall a dishonest marketing trick.  When I posted my experience on the Toys R Us Facebook page, my post was immediately deleted by your company.  I brought my kids to this event so that they could have a good time. This obviously did not happen. As a mom with a Master's degree in Education, your event was poorly thought out and WAS NOT the event you promoted. Megan Holeman Antioch, California meganholeman@aol.com Sent from my iPhone

I will start by saying I picked 1 star because there was no choice for 0 (zero) star which your corporation deserves!!!! I have been a very long time customer of your companies and have always been at least 50 prcnt satisfied but what I have just experienced is beyond disgusting!!! I will be calling your corporate offices on Monday and hope I get some satisfaction or I will be bringing my story as well as others to the media!!!!

On Tuesday April 4th 2011 I visited your Lewisville Texas Toys R US store looking for a Step 2 buggy that was advertised in your weekly flyer. The item that was advertised was on sale for $29.99 it had a red buggy for boys and a pink buggy for girls. After searching the store for 30 minutes I finally found and associate to ask if they had any of the pink buggys in the back since there was none on the shelves in the store. He went back to check and stated that he needed the item number off the add to check your inventory. The associate stated that he showed there was one of them left in your store but could not fnd it. The associate went to a registered to do further research and told me that they had not had that item in the store since 2009. I was very disappointed to know that your company will advertise items that you do not have and then do not even give the customer the courtsey to say "Upon Availabilty" in your ads!!! When I brought this concern to your store manager she stated "that is the best that I can do" when I told her that I would be contacting the cooperate office that is when she decided to give me 20% off of the item another item that was $30.00's more. As a consumer who frequents Toys R US very often I have decided that if you are going to take advantage of your customers to get them to visit your stores that is not the type of businesses I want to do business with. I strongly suggest that you reconsider how you advertise your merchandise to me this is FRAUD!!!