Toys R Us Corporate Office & Headquarters

I simply called the 800 number given on the website and asked very politely for the proper number for corporate HQ in Wayne, NJ. The operator on the other end actually told me there was no such number, that the "only way" to contact the company was via e-mail on its web site and that they'd "probably" get back to me in 3-5 business days. When I replied that this was impossible, that surely they had a main phone number, she kept insisting there was no such thing. Really, this is taking being a gatekeeper much, much too far, and her stubbornness was dreary to deal with.

I am going to tell everyone about Toys R Us. I have signed up for three of your locations. Before I finished the application good. They will send you a email that you do not meet the qualifications. You do not get a job. They always say that they have openings. You must only take certain people of ethnic groups and/or certain people of age groups. I have read some of your results. I will find someone to report you to about your unfair hiring practices. I will like a reoly from you explaining what you are going do about your stores. My email address is: johnsonmaria135@yahoo.com.

Customer service SUCKS. Never shop @ toys r us in Media, PA. Lisa a store associate had the WORSE attitude ever. Trust walmart has the same items & are MUCH cheaper.

:-)

I am a long time customer of all the R-Us stores. Due to an experience at the Overland Park location with the manager Joshua I will NEVER AGAIN shop any of the stores. Horrible customer skills and very poor judgment on how to treat people in general. I was treated completely differently than the women before me, who were white females, me being of mixed background. I went to exchange a top that I had purchased and was damaged. No longer had the receipt because all the other items were worn (I was at Babies-R-Us) and I was unaware this top was damaged. The seam was sewn right over the sipper so it wouldn't unzip. I was flat out told "no" and then he proceeded to bait me into an argument in front of the store. It was absolutely the worst shopping experience I have ever had. I am aware of the poor exchange, return policy of this store. Unfortunately, I had a situation last year where my child received two of the same item and the store would not let me exchange for something else. In the long run, both were purchased from Toys-R-Us but I took one back to Target who gladly exchanged it for me. After that my faith in this company was low, but not lost. Now, it's completely lost and I will never step foot in the store again, which is very dissapointing to me.

I purchased a water slide in Wilmington ,N C . In less than 2 months the side has busted. Toys R Us would not help in any way . The price of the slide was $649.00 i am contacting the BBB .I would suggest others due the same ! Maybe they should think about changing thier name Customers R not Us

I am very dissapointed ! in your return policy as I and many others are. I recived a baby shower gift just wanting to exchange it for the correct one on my registry. I was of course unable to, I understand not giving a merchandise card but, not to exchange for something on a registry is a very poor policy.

We are totally dissappointed in your customer service, or as it should be better called we can't help you service. We purchased a Hot Wheels set several weeks ago as a gift. It was in need of return. However we had lost the receipt. The store refused to help. They told us to call the customer frustration line. So we did. It got us no where, except here, which is more frstration. Had to have a receipt they said. Well why can't you be like Walmart, K-mart or Target and give a gift card in the sale price, so you can keep a customer, and not lose more. You get the item back to sell, and keep a customers loyalty. Instead, in our case, you will lose $1000.00's of dollars from the posts we will make on facebook (100's of friends will read this online on sites we post this story, like facebook), and in our town, and our friends will have nothing to do with TRU this holiday season. It's no wonder you have financial problems. And we intend to make sure they get worse. As we spread the word of how customer unfriendly you and your corporation is to what are now, and will be more......... former customers.

My wife and I purchased a Banzai Falls Sidewinder waterslide from Store Number 8754 (Savannah, Ga) on April 23rd, 2010. The purchase price was $449.99. On that same date and time we also purchased a two year protection plan to go with it. The purchase plan price was $47.99. The only way I was going to spend the money on the slide is if it came with a two year warranty. The slide recently developed a rip and I contacted the number on the receipt for the warranty. I was told by a Toys-R-Us rep that the store should not have sold me the warranty because they stopped offering warranties on slides in 2009. Again, remember, I would not have purchased the slide without the extended warranty. I called the store and they told me that even though it was their mistake they could not except the return of the slide and all they could do is refund the price of the warranty. This was an erroneous sale made by Toys-R-Us, therefore it should be their responsibility to correct it. I'm in the military and $500.00 is not easy to come by, that's why I wanted the extended warranty. Please give me a call in an effort to fix this problem. Thanks, Regan Kieff 843-816-2345.

shopped at store (8371) johnson city tn Im a very dissapointed customer! i went to toys r us to by a swimming pool for our kids found the one we wanted that was on sale and also had a promotion with a free pation set. wow we were excited and chose that one. well we paid for the pool and then they came and told us they had none, they went and searched for 30mins then they said they show they had 2 so they searched again, we were there for awhile then they found 1 but guess what no pation set. they said they couldn't do anything about that. so we were once excited to no longer be excited. we always shop there but this has turned me away because you never know if what your going for is actually in stock very dissapointed. If you are advertising something is free you should make sure that you have enough for each product if not pull the tag off very misleading.

You guys need to do better about debit card purchase ID's. Someone chared $400.00 on my debit card at one of your stores. I have NOT been to Toys are us in years! They completly wiped out my bank account!!!!!! Somebody hacked into 4 banks and stole debit card numbers and sold them to people in Mexico. Beware! I am going public with this loud and clear!!!!!

Greetings, I was very disappointed because your employee(s) security guard and store supervisor Erik at store noumber 8709 have no people skills.

I have been a toys r us customer for over 38 years. Now a grandmother I'm at the store a number of times per month buying toys or art supplies. Last week I bought four helmets with knee pads for my grandchildren at $25.99 each. K-Mart and Target have the same helmets for $14.99 each. When I called the store (5th Avenue and 167 Street, No. Miami Bch.,FL) they said they cannot match the price. I also attempted to buy the Disney Princess Hot Wheels and Suzuki Quad Racer. The store only had assembled items and there was an extra free attached. A friend of my went to the Pembroke Pines store and purchased them for me unassembled. If you add the price of the of the helmets, Hot Wheels and Suzuki you will see just how much I spent. I could not recieve any points on my Toys R Us card because I was unable to buy the bikes in No. Miami Bch. Due to these circumstances and poor policies I WILL NO LONGER BE FREQUENTING YOUR STORES.

Very disappointed in your return policy. I rec'd a gift not able to use it..and I am not able to exhange without receipt. Your store should offer exchanges...that way you will have more business.