Toys R Us Corporate Office & Headquarters

I purchased a Avigo bike for my grandson for Christmas, the bike never did function properly. I call Toys R US today and spoke with a sales associate, I explained about the bike and told her that I did not have a receipt but I wanted to exchange the bike for a different bike, she told me to hold on and she would look in the computer to see if they had more of them in the store, she returned and said yes bring it in and we can exchange it. The store is 20 miles from me, but I put the bike in my car and took it to the store. The Manager Bobette, looked at the bike and I explained to her my situation, she did not ask for a receipt at that point, she told me to look for a bike similar to the one that I had with me. After finding a bike I returned to her, she asked for the receipt, I told her I do not have one, she look through the computer and did not find my purchase. I asked why did they have me drive 20 miles for nothing and could not exchange it. I called the Corp Office and explained the situation to David (Customer Service Rep), he hung up on me after I told him about the problem, and that he was not listening or giving me good customer service. I only wanted to file the complaint with him. I called back and Wyatt entered the information and gave me a Ref#. I am a very unhappy customer and will not purchase anything else from this store.

Well, I am not alone - bad experience with babies R Us. Ordered from the registry an out of stock item (how can this be?) and it was not delivered. Trying to cancel failed as the customer service personal were using delay tactics. They are smart in that they do not charge your card - so there is not much you can do ....

I was having a conversation with my good friend and she was telling me that a friend of hers would go to babies with multiple manufacturers coupons for pampers huggies ect.and they would take all of them. She said one time her friend got a 41.99 box of diapers for 6 dollars and change. We were like wow and did not belive it. Sure enough my friend went to babies r us with multiple manufacturers coupons the manager came over turned her key and took all the coupons. I went today to the location in Toms River, New Jersey and I had multiple manufacturers coupons as well. I even asked the cashier if they accepted multiple coupons and she said yes. Then she didn't like how many I had and called over a woman. I have no idea if she was a manager or not and they wouldn't take them. I want to know why they do not treat all their customers the same. They should either take only one coupon for every customer or all coupons for every customer. They should not pick and choose who they will take multiple coupons for. Both girls stated above, my friend and my friends friend went to the same location as I did. I just left my purchase on the register and explained that I would take my business else where. I hope babies r us are happy they lost a customer over coupons. I will be sure to share my story with my family and friends and I hope that they will no longer shop there as well.

I recently went to my local toys r us to purchase a full size glider and ottoman unfortunately they had none in stock so i agreed to order one and wait for it to come in after giving them all my information and my telephone number i was told i could not complete my purchase without an email address to track the item (i choose not to have an email address or cell phone) WHY DO I NEED TO TRACK WHERE MY OTTOMAN IS??? i gave them my phone number that should have been more than sufficient

Wow. This place has really gone downhill, can't get anywhere with these people on returns. Very unfair return policies and the customer service is horrible and Rude. I received rude behavior from the store and from customer service. I won't go to this place anymore.

I have issue with the store in Wilkes-Barre Pa, Before christmas my wife and I purchased a Viago jeep for my grandson. When we went there the one we wanted they did not have but the display was there. They gave us the display model. The unit would not charge so I did what the book had told me to do and emailed the manufactuer and was told that I needed to go to Radio Shack to get the battery and chager tested. I did that and both seemed to be working correctly. I went back and forth with them until we came up with they gave us the wrong charger and there is nothing they can do I need to back to Toys r us. We go back to them and get a run around. A first there is nothing they can do for us. Then they will look so we go in. The man we talked to orginally will not be in so we needed to drop off the items and call. We call the next day like asked and were told they found the charger come in and get it. When my wife gets there they say oh on it is the wrong one and this battery is all coraded and we will need to call the manufactuer and buy a new battery and chagrer. For a battery and charger it is 85.00 plus shipping, Moral of the story it cost nerly 300.00 to buy a POS from Toyrus that my grandson rode one day. You have lost myself and my family as a customer.

I am very disappointed with the extended warranty I bought for a net book. When I called the customer service, the in store specialist hung up on me. Never, ever buy any eletronic equipment from the store. In fact, I would not buy anything from this store.

The problem started in Dec. with a newspaper ad wihich was unattainable(or a come-on ad,as they are know)A 30% discount was offered on a trampoline(online only)When you tried to order this item online,it said "cannot be ordered online"After many calls,the customer service rep said they are all out of this itme(of course,they took so long)Now they offered 30% off my next single purchase and called the store to honor the discount.I called back to report,I did not use the discount and wished to save the offer.My Dad's 80th birthday came this week,I wanted to buy him a wii.I called cutomer service again but I was told that it was impossible to set this up with the store(funny,we did it in Dec).Anyway,he offered the discount and to overnight the toy at no charge(as I told him my Dad was only here for 2 days.Perfect solution,he guarenteed delivery the next day. I was still waiting by the second day and my Dad was leaving by noon.I called and was told"IT WAS NOT EVEN SENT OUT YET!!"I don't know why you were told that,the new rep told me,it takes 2 days to send and order.I don't know why I was lied to either!!So NOW it's possible to call the store but I MUST BUY IT AGAIN!!IF they can't cancell my delivery(it wasn't sent out yet)I can return it. I will never deal with Toys R Us again!!They used to be so trust worthy and children oriented!It's time for a new toy store with kids as their priority and customer service as there policy!!

After receiving a gift off my baby registry, babies r us stopped carrying the item. They will not let me return the item because they no longer carry it! How is that the customers fault AND How is that a way to treat customers who spend hundreds of dollars in your store every month! There is a a Wal-Mart and a Target right across the street. I will be going ther from now on!

My coupon expired two weeks ago as I waited the birth of a cousin's baby. I contacted customer service and I was told to go to a 'local' Toys 'R Us store as they frequently offer coupons. Hmmm...the closest store is 2 1/2 hours away and in these days of rising gas prices, unemployment, economic failure, I should take a long drive which would cost more than the value of the coupon? You wonder why corporate America is failing, take a look at the customer service and failure by the corporate office to actually care.

I am once again a disappointmed customer at Toys R Us. Today on the internet I found a store that had a Princess bike in stock that was on sale and I went to the store to purchase it. I pulled a ticket, which had the wrong price, and went to the register. I asked the cashier if a bike was considered a toy because I had a coupon and a snotty answer came from a manager two registers down "No". As I started to pay for my purchase the cashier told me there were no bikes left in boxes. She actually asked me to walk back to the bike area and check to see if there were additional tickets. Why should I walk back there to check the tickets and what's the point if there's none available. She told me that there were three bikes that were assembled but I would have to pay an additional $10 to purchase these. I told her that the internet said there were some available and I'm not paying the assembly cost. Does Toys R Us teach customer service? No way and I'm done shopping there.

The Toys R Us store ib Rockford,Il has got to employee the laziest management tht I have ever encountered(that is if they were ever working on weekend evenings). Last night for the last time for me,we were in there shopping and returning a game.there was question that either manager or even asst. manager could resolved if one was there was one working. The woman who tried to help did her best but now I the paying customer have to be inconvienced again and go back to this store in hopes ofrsolving this matter. Don't these people working Saturday nights,we counted 1 cashier(toys side)1 service desk,2people on floor 1person at video,1 supervisor(very nice)but I rather not have to go back there .So explain how other retail stores always have either a manager or asst. managers but yours management team doesn't work weekend evenings?

ate in Rockfrd,Il is new building,much bigger than it's old location. So my problem is many many calls to corporate to inquire why there is no power wheelchairs. They certainly can afford it. What is the sense of having handicap parking spaces,bathroom stalls. But if you expect this to provide any wheelchairs you better donate one to the store!! Corporate keeps saying they will look into to matter and it's been a long long look because it's now 3years. So if you have health issues that require you to use a wheelchair. Better shop at another store or bring your owm,cause this store and company isn't going provide them for paying customers. FYI same people who are owners of Toys also own Target,Staples,LA Lakers so you know it's not because they can't afford the power wheelchairs!!!

toys r us is horribal!!!!!!!!! they mistreat customers and are REALLY SLOW

THIS COMPANY IS A FRIGGING JOKE, NEVER AGAIN WILL I STEP FOOT IN THRU THE DOORS OF TOYS R US AGAIN.. BOUGHT AN I POD TOUCH FOR MY DAUGHTER FOR CHRISTMAS WHICH THE GIRL GAVE ME THE WRONG MODEL I DID NOT REALIZE TILL MY DAUGHTER OPENED IT CHRISTMAS DAY,I WAS SUPPOSE TO BE THE GEN 4 64GB THAT WAS ON SALE FOR 299.99, BROUGHT IT BACK WITH THE RECEIPT AND NEEDLESS TO SAY THE MANAGER WAS RUDE AND STARTED AN ARGUMENT WITH ME AFTER ASKING IF THEY HAVE THE FLIERS OF WHAT WAS ON SALE THAT WK. AND THEY DO NOT KEEP RECORD OF THE SALE FLIER I WAS TOLD AFTER GOING BACK AND FORTH FOR AN HOUR I SETTLED FOR A LESSER ONE 32GB AND PURCHASED THE BUYERS PROTECTION PLAN THAT THE MANAGER INSISTED WAS GREAT THAT IF ANYTHING HAPPENED TO THE PRODUCT ALL I NEEDED TO DO WAS CALL THE # AND I WOULD GET THE SAME ONE WELL THERE BP PLAN IS A JOKE MY DAUGHTERS I POD BROKE SO I CALLED THE NUMBER AND THEY SENT ME VIA EMAIL A SHIPPING LABEL AND I SENT IT OUT UNAWARE OF HOW THEY RUN THINGS I THOUGHT I WOULD HAVE A NEW I POD SHIPPED TO ME, THEY ONLY REFUND YOU A GIFT CARD FOR THE AMOUNT YOU PD. THE FLIER STATES TOTALLY DIFFERENT,ON THE 17TH THEY RECEIVED IT AND HERE IT IS THE 26TH AND STILL HAVE NOTHING. I CALLED CORPORATE SEVERAL TIMES AND HAD TO LEAVE MESSAGE AFTER MESSAGE AND STILL NO RESULTS I AM REPORTING THEM TO THE BBB AND WILL NEVER DEAL WITH SUCH RUDE NASTY PEOPLE AGAIN.. THEY NEED TO LEARN HOW TO RUN A STORE AND HONOR WHAT THEY SAY INSTEAD OF FEEDING YOU A LINE OF BULL CRAP.. I WILL BE POSTING ON MY FACE BOOK AND GETTING AS MANY PEOPLE TO STOP SHOPPING TOYS R US AS WELL AS WHATEVER ELSE I HAVE TO DO

Can a company be as sorry to customers as you are? Never give this company your e mail address they will bombard you even when the store says they won't. There is no way to get rid of them. The store tried and they lied and said I would have to call myself and that got me a busy signal

Terrible company that treats employees like dirt. I will never work for or step foot in one of these stores AGAIN. It's a shame as some of the people can be nice to work for but the overall company destroys any possibility of it being a humane and respectful work environment.

I was in a store yesterday (Lafayette) and saw a manager ripping into an employee right up in the front of the store. The employee looked distressed an I couldn't help but notice how unprofessional it was. Nobody should be treated this way by management, especially in front of their customers who have children. Will not be visiting this store again.

Very disappointed in your policy. Bought a Wi on December 2010 and bought the protection plan... 2/14/11 Wi doesnt work, bring back to store, try to give me a lesser model with no compensation. Attitude of Poughkeepsie Store terrible.... Will never buy again.

To whom it may concern: I have been a loyal Toys R’ US consumer and signed up for your rewards program last year before the holiday season. I signed up for your program in 11/2009 and over the last year I spent about $2500.00 in your Newport News and Virginia Beach Stores. During the last holiday season, rewards were sent to me via USPS and I used those certificates. This holiday season has been a complete nightmare. I spent enough money to earn 43$ in Rewards and called 1-800-toysrus several times about getting my certificates. The promotional period ended on 12-24-2010 and I checked for certificates in the mail. I logged into the website and it said I earned 43$ but no rewards were ready to print. I spoke with a customer service rep and they told me I would be able to print these certificates at some point after the promotional period. I have 2 sons who have birthdays on 1/13 and 1/14 ( enrolled in your birthday club) and I checked back on the website on 1/12 and still no certificates. Finally I looked at the website on 2/7 and it said the certificates had expired. I called 1-800-toysrus and the rep told me that terms and services of rewards program had changed recently and that everyone was notified but when I asked her about notification for my email XXXXXX she had no response. I told her that most legit companies send out emails, phone calls (which you have my number as well), USPS mail notification, or even in store notification. None occurred. Finally, she told me I was out of luck that there was a grace period for all those upset about the new policies and I could write a letter to corporate and would not give me a way to email or call. After speaking with local TRU manager, he told me that he was unaware of changes and that several guests got certificates reprinted. After calling several more times to 1-800-toysrus I was able to get a 5$ of 25 purchase coupon ( which is a joke) and 50$ off 100 purchase ( I still have to spend 50 $ to earn 50). I am upset that nothing was done to notify me nor other customers of this change. The fact that you have a rewards program is one of the reasons I still shop there. You had a email, address, phone number and other ways to communicate the changes. I am sure that anyone who wants to pursue the matter of false advertising or breach of contract would easily win since you guys took the low road when it came to customer service. I got a coupon which still makes me upset since I have to spend more money. I hope that someone contacts me about the matter and offers a better solution or I will stop shopping at TRU and will instead shop at other stores. I have included my email addresses, number, and address to get this issue resolved and hope that you can solve the problem with one of your most loyal guests. I will file a case with the BBB if I do not hear back from you and will also use social networking sites to air my beef with TRU if I go ignored. Panagiotis Tsigaridas XXXXXXXXXXX Williamsburg va 23185 757-XXXXXXX