Toys R Us Corporate Office & Headquarters

On Black Friday each year my sisters, daughters, friends, and I all have a girls shopping trip to accomplish most of our holiday shopping. For the past eleven years we wake up in the middle of the night and head out to shop, with Toys R Us being our first stop as we have many, many young children in our family. This past Black Friday 2010 we stood in line for 2.5 hours waiting for the doors to open at Toys R Us---we purchased lots of toys as there were eight of us shopping, but mainly electronic promotions with the 32G Ipods where you receive a 50 dollar gift card when you purchase one. Anyway, I purchased two of the Ipods and, not being informed by the cashier that there was an expiration date, chose to save the cards to purchase my daughter's birthday gifts in February. Come Feb. 1st, with her birthday being on the 2nd, I went into Toys R Us, chose my items, and was told at the register that the cards expired on 1/31/11 and they could not honor them after one day expiration. (the reason I did not see the expiration is because a sticky note telling me their value that I placed on them had blocked view of the date. The cards look like regular gift cards so I had no clue there was an expiration). When I purchase promotions at Target and receive a gift card there is no expiration. When I purchase things at CVS and receive Extra Bucks they have a five to seven day grace period after expiration. I am so disappointed in Toys R Us. They still asked if I wanted the items---I told them I would take my business up to Target, no I did not want to spend my money at that store. Good business is formed through word of mouth, and bad business is also. I WILL NO LONGER BE SPENDING MY DOLLARS AT TOYS R US...AND AS FAR AS I KNOW, NEITHER WILL THE SEVEN PEOPLE WHO WERE WITH ME ON THAT DAY. This situation has also been pasted on Facebook and I am sure there will be others who feel the same way. Why should we support a business who has no compassion for the consumer?

The customer service of this store both on a local and corporate level are horrible! I purchased an ipod touch for my 11 year old son 2 weeks before Christmas and when he opened it up the screen was cracked! After 3 weeks and 2 calls to corporate I was able to return the ipod to the store! The problem was that they had no ipods in stock and did not know when they would be getting anymore in but advised me to call every tuesday to inquire! A girl who workd in the store by the name of Leah told me that she would try to have one brought down from a Mass store. She was supposed to contact me the next day and never dod. I called on tuesdays for the next 2 weeks and then asked to speak with the manager whose name is Chris! He was shocked that I did not have the ipod yet and said he would drive to get one ASAP if he had to! He said he would have one in a few days! I called back 4 days later and he told me that I would have to wait another weeks to get it! Really????? with overnight shipping and a multi billion dollar company! Are you Kidding??? I called corporate once again and have to wait another 10 days for them to call me back! I called Chris at the store for the number to the regional manager of that store and he would not give it to me! Hopefully by next Christmas my son will get his present! I will never shop at toyrus again!!!!!

Hi, I will never ever shop at Toys R Us again. I received a gift of a couch for my baby and it fell apart. Toys R Us has a 90 day return policy and because apart during that time they wouldn't stand behind their product.

YOUR STORE IN STERLING, VA IS STILL OPEN. THERE IS 6 INCHES OF SNOW ON THE GROUND WITH THE HEAVEST TO START RIGHT AROUND NOW. THERE SHOULD BE NO EMPLOYEES THERE. THIS IS ABSOLUTELY ABSURD. THE MANAGER WILL NOT LET MY HUSBAND LEAVE. THERE IS NO NEED FOR 3 PEOPLE THERE, WHEN THERE ARE NO CUSTOMERS. IF ANYTHING HAPPENS TO HIM ON THE WAY HOME, I WILL HOLD TOYS R US LIABLE...AND BELIEVE ME I WILL WIN.

I was on line waiting to be pay, when a little boy came up to the cashier asn asked if someone could hel[p him in finmding a toy the sales associate said go to thew second ilse that he would find it. I ased the sales associate if he can walk over and help the kid he said where are the parents i replied the parents aren't emplyed by t oys r'us you are. I said is there a sales associate on tyhe floor that can assist him he said OBVIOUSLY NOT IF YOU DON'T SEE ANYONE ON THE FLOO i SAID WHAT IS YOUR NMAE HE SAID ASK MY MANAGER. VERY VERY RUDE DOES NOT DESERVE TO WORK THERE HUIS NAME IS LEVIN AT TOYS R US NEXT TO MIAMI INTERNATIONAL MALL NI WILL NEVER BUY FROM THERE AGAIN

i purshased a battery operated motor bike for my son for x-mas. i spent close to 500.00 dollors on it with ins. the bike is a piece of crap. it's not even worth the money. i took the bike back to get my money back. and they did not want to give me the money back i had my reicipt. instead they wanted to give me another bike. i told them there was nothing wrong with the bike. i just don't like the product it's cheap. and that i wanted my money back, as long as i had my ricept i don't see why they should'nt give you your money back. they do it everywhere else.

Its official. i will never NEVER shop at babies r us again. they have the worst customer service. they rang up and gave me the wrong rocking chair and when i went to return it (i live a good 40 min away from this store) they told me the one i originally wanted was 500 more!!! after speaking to the manager he told me that i would get 40% off and i had him do the math so that i could get the correct amount of money from my mother. i get back. the manager is gone didn’t tell the covering assistant was going on so they had to call him and he told her that he never told me 40 that he told me 30!!! literally had to argue with the "customer service" woman her telling me that its not their fault that i got exactly what i paid for and shouldnt even get the discount.after 15 min of arguing and 30 min of waiting for them to come out of the associates area (my mother in law had to finally go back and knock on the door) another 20 min of arguing I asked for a refund expressed that I was never coming back again and asked to speak to the district manager and they gave me the 800 number telling me that i would be directed to him. called them told me that couldn’t be done but they can tell him to call me. it takes 5-7 days to call me back!!!!! called the store (i had left after that and took me over 10 min to finally talk to the assistant manager) and asked to know when the manager i had originally talked to was working next and was told they couldn’t give out his exact work schedule!! how the hell am i suppose to resolve this when they wont even tell me when he comes in next. finally got them to email the district manager to call me monday. i'm going to call corporate on monday. this is ridiculous. I spent over 1,000 dollars at their store and was planning on going back to get more, but not any more. this is the first grandchild of the family so my family is definitely going all out. but they are going to avoid this store like the plague i am literally putting on my baby shower invites that i want NOTHING FROM BABIES R US!!.

Really, Corporate - it's just toys!! Unable to find the number to the new Rego Park store on your "store locator" months after it opened, I called your 800 number. Finally, after navigating your impersonal tangled web of phone prompts, I get customer service - only to be prompted to enter my home phone number - which by the way, is unlisted and how I want it to stay! I try again, hoping to be connected directly to a person, and voila -finally a human voice. To my dismay and total disappointment, I am asked for my first and last name AND home phone number! I'm sure had I not hung up the phone, they would have asked me for my home address and Social Security number! Hey, Geoffrey, can you please explain to your customers why you require so much personal information from them when they call to make a simple inquiry? I mean, ask yourself, should it take anyone fifteen minutes to find out if you have pipe cleaners in the store!! Sufficed to say, I'm heading over to Michael's Arts and Crafts store for my purchase. No hassles there! Take a page from Blockbuster's playbook - STEP ONE: Stop appreciating your customers STEP TWO: File for bankruptcy protection

I purchased an orange Harley Davison bike for my 5-year-old son online because I live about 200 miles from the nearest Toys-R-Us store and he really wanted this particular orange bike. This was his Christmas present and we received it a few days before Christmas and the bike was damaged beyond repair. We thought of trying to fix it because we live so far away from the nearest store, but the wheels were both bent and the chain cover was also shattered. Our son was very disappointed when I had to tell him his new bike arrived ruined, so I drove the 200 miles to the nearest store in Aurora, Colorado a few weeks later to exchange it. I called ahead to make sure the bike was in stock and was told they had two of them. I was charged a $10 fee because the bike was assembled!! Both of the bikes they had in stock were assembled, so I was charged an assembly fee. Not only was I out for shipping on the damaged bike and the cost of gas to return the damaged bike to the store, but then I was charged another $10. Maybe I should have charged them $10 for assembling the damaged one with the bent tires!! The customer service was very poor and the store associate I dealt with was pretty clueless as well. She actually offered me a gift card for the price of the bike when another store associate brought the bike from the back of the store and sat it right in front of her!!! I have three children and won't be doing business with Toys-R-Us again and I'll also recommend that nobody else does, either!!!

I ordered a rockin pony from ToysRUs onlinefor my son on Nov.26 for a Christmas present for my son. I called back on Dec.20 to see why I have not received the item I payed for nearly a month earlier. The online represntative sais "oh I'm sorry we lost your order". If you can't keep your customers more informed of where their paid for products are then you need to stop your online service until you can. I still have not recieved a full refund and it is now January 12th 2011 two months later. Its Ok to take our money for your products but you cant give us our money back in a timely manner. I will be contacting your corporate office.

Very disappointed in your false advertisement for how you handled the 10% cash back for the Christmas 2010 season. Under nowhere in the policy or terms and conditions does it say that the rewards will be split up into $5 increments and split up even further that customers can only use half before 1/14/11 and half 1/15/11 - 1/29/11. I called customer service and also was informed that I can only use one "reward" certificate at a time per purchase. Customer service told me that I can either use them as they are now or let them expire. He told me that Toys R Us will not be giving customers their full 10% "cash back" via a gift card or a totaled gift certificate. This is a very dishonest and ridiculous business practice and I will not be shopping with any of the "R" us companies again. I will also be reporting this to the Better Business Bureau and the Attorney generals office. Hopefully they will get many complaints and investigate this issue. In such hard times for the American people and you blatantly rip us off. We will remember this once things rebound and your company files for bankruptcy.

I purchased a Big L Ranch Lincoln Log set for my grandson for Christmas. I did not know he already had one so my daughter returned it to exchange for another one. It has never been opened and the seal is still intact; in fact it clearly states on the tub that it is an "exclusive" for ToysRUs . Unfortunately the receipt was misplaced during the Christmas holiday shopping trips. We just wanted to exchange it for another Lincoln Log set, but the personnel in the Sugar Land, TX store were rude. I will never buy anything from your company and will also tell everyone I know about the shoddy policies you have. How can you stay in business? I will be contacting the BBB regarding this. Too bad we can't put a NO STAR on the rating.

Toys R Us should be called Toys R Yours Whether It Works Or Not after purchase. I purchased an Xbox 360 battery charger 12/23/2010 at the Louisville, Ky location and it never worked. On 01/02/2011, I gathered the receipt, the bag, the packaging and the charger and went to the store to obtain a refund and you can guess what happened...a BIG FAT NO b/c the package has been opened. What I want to know is: how the crap are you supposed to know if it works if you don't open the package and examine the item????? And who in their right mind would want to purchase another item from the same store in which that said item was malfunctioning? I left the malfunctioned charger at the store and they kept my money. I was robbed. I called corporate and was told that someone would call me back - to no avail. LET'S BOYCOTT TOYS R US!!!!!

KIEFF J REGAN and I and im sure many other have the same problem. I bought a Big Curve Plunge Water Slide from toysrus for 399.99, in april of 2010. I also purchased the 2 year protection plan 47.99, which should not have been sold to me since they stopped servicing the pools in 2009. A few months later and only using the pool a few times, there were holes all in it. I called the number on my receipt and was then told by the representative that they should have not sold me the plan. I also would not have purchased the pool from toysrus without the protection plan. I then called the store, who offered me a store credit or refund of my protection plan, which i didnt want. I wanted my money back that i paid so i could bring my buisness elcewhere. They then directed me to customer service who gave me the run around all summer. I finally talked again to a customer service rep. who said she was the supervisor and this was her responce: i could take the store credit or have my protection plan refunded but i could not get my money back. That toysrus doesnt accept returns on any pools. I was not told this when i bought the pool. So here i am with a corp. address to write a letter to, a pool with holes, many customer service phone calls later, and out my 431 dollars. Has anyone with this same problem gotten any resolve?? If so please email me megan_ran@yahoo.com All i want is my money back to take my buisness somewhere elce. I no longer go to toysrus or buy their products!

I tried to get the Barbie Dream house from Tennessee to Florida that you ADVERTISED as having last year & was unable to get it. This year I tried all over Tenn. to get the Barbie Townhouse & finally called 1-800-toysrus & they located it at a store in Collierville, Tn. You ADVERTISED it as coming with a remote control car & barbie doll for free. The item had just gone on sale & all of the stores that I called said that they had not been stocked with them yet & to call the above mentioned number. When I called the store in Collierville they said that they had 5 of the items so I immediately sent my son to get it for his daughter, my grand daughter. When he got to the store they told him that they did not have the so called free car & doll to go with the Barbie Townhouse. This was on Dec.7. I called a few days later & was told that I would hear from someone in 72 hrs. I never heard from anyone so i called again a few days before Christmas & was told the same thing. Now on January 4, 2011 I get a call from you all telling me that you don't back up what you advertise. I can assure you that I will never do business with you again. Your people on the phones from the office that they call from & I assume that it is the 1-800-toysrus number shouldn't even be talking to customers if all they can say is I'm sorry but we don't back up what we advertise! I'm thinking seriously of writing a letter to the newspapers & possibly the news stations to see if they may be able to see just what is going on with TOYSRUS! I'm sure you had a merry Christmas while at the same time you put a damper on so many others.

I order a xbox 360 game online for my baby and he recieved 1 for xmas from another family member so i was going to exchange mine but i didnt have the packaging slip due to so many online orders from difference stores, called the store in Baytown Texas very rude service rep. an then the manage was rude also..This my last time odering online i keep go to walmart a least you can return something without receipts online shoppers beware.....

I am so sorry you people can not read an ad or think the world is out to get you but i am willing to school you. first, there are no rain checks, you are right. as for t.r.u. being scammers or frauds for not having a product that has nothing to do with the ads that are written 2 months before they come to you. store across america sell products they dont have an ad for all the time, and there do come times when stores run out. are customers really that simple minded to think there is always one just for you the store holds JUST FOR YOU? trucks come and go and some times, things sell faster then they come, sorry. as for the free with purchase items, same thing goes, and tru is very upfront with the while supplies last, and im sorry if someone a week before the ad comes out wants to buy the product, yea its sold. now on that note i will say i am probly the nicest person you will ever have at returns because i do agree some of the rules are to strict but i have personally seen the same person in the returns line every week with what they bought the previous week and "just didnt like". the products are always obviously used, never a package and we obviously cant resell them, so blame that guy and many others around the world who test or borrow products and return them when they are bored with them.

I was recently the Toys R Us Express in North Conway, and was shocked to see that prices had been RAISED rather then lowered after the Christmas Holiday. Not only were they raised an average of $5.00 or more, but the lower price ticket had been left on the items throughout the store, and some items had the original price marked on an item, while the same item right beside it was priced over that price with a higher. I think it would do the company good, if in the future they actually interviewed the persons they hired (even if it is for an Express Store that is only for a certain amount of time) and make sure that those persons know something about what they are supposed to be doing...I mean besides sitting reading, playing with each other or friends, or on the phone with personal phone calls...(obviously this was not my first trip into that store, and even though I am a buyer, I managed to go in and out of there on at least five to six different occasions with nothing) What is the law on that now----Having been in retain, myself, I can't imagine that type of practice.

Very disappointing experience with Guest Customer Service Relations 12/23/2010 approximately 19:43 EST. A credit card customer was on phone with ToyRus guest customer service relations & called their credit card to resolve a pending authorization release. The item of over $200 had been returned & refunded back within that store's system, but since an authorization REVERSAL was not done the over $200+ amount was still pending since an actual charge had not been transmitted. It resulted with the credit card holder did not having access to the $200+. The authorization could have been released by a simple phone call from the store, but the store refused to do so & provided their customer, the credit card holder, a number to call Guest Customer Service Relations. In calling that number, the representative told the customer it could not be done at which time the customer placed a 3 way call to their credit card company. The credit card representative attempted to assist the customer and was again told "we do not do that" & placed their customer & the credit card represenative on hold. A woman came on the phone identifying themself as a Supervisor and talked so fast she could not be understood and immediately hung up on the call. The supervisor did not allow either their customer or the credit card representive to speak although the credit card representative attempted more than once to ask if there was another phone number their customer could call. Many merchants, large and small, handle the pending authorization situation for their customers. It would be nice to think it is a rare occasion where a Supervisor handles a customer concern in such a tacky & disrespectful manner. While one may think sales are down due the economic situation, it's evident WHAT ELSE does reduce sales. While their customer on that phone call may not use their stores again, I am certain that the credit card representative will avoid spending money with any Toys R Us stores. No longer are customer service complaints by word of mouth, but do reach thousands via the Internet.

Terrible return policy! My son got the Tony Hawk Shred for Christmas, we have the gift receipt and everything, the product does not work!! I am angry that they will not exchange this and deal with Nintendo themselves. They choose to carry these products, they should deal with them when they do not work!! I will no longer shop Toys R Us!