Toys R Us Corporate Office & Headquarters

Very poor service...What happened....I'm a grandmother with 5 grandkids and many nieces and nephews. I like Toys R Us to get items for my young relatives, unfortunately this year, my resources were limited, however on Christmas eve i was surfing on line for alternatives. To my delight Toys R Us said order before 2 p.m to receive as pick up in store. Yeah. I ordered two leap frogs, scribble writer, laugh n learn cd player, leapester kindergarten and leapster princess and frog cartridges. Well I did not receive a confirmation email so I did what they said not to do and went to the store. Unfortunately in line were several other disgruntled shoppers. The ladies at the counter were very non-responsive and laughing at the customers. So I asked to speak to the manager, not much better. I gave her my order number and she said it's not her fault that they did not receive the order and it was not is stock. She very rudely stated to me I should have ordered before Christmas Eve and she and her employees had a good laugh. Not good. So on the way back to my house I received an email cancelling my order. So no worries, I called and spoke to a very nice lady named Gayle (Gail) not sure of the spelling. She did apologize and stated no problem gave her my order number and she said she would order and charge me the same price and I had originally ordered. Well to my surprise that order too was cancelled. So I call in again to customer service Alyssa who said she was not sure why the order was cancelled but they should not have discounted the order and the items now cost much more. I told her I know I just want to get the items I had ordered as I still want the items. She said nothing she could do, so I asked to speak to a Supervisor or Manager and was told there is no one available. I asked if she could take my phone number and have someone to call me back. She said they should call in 24-48 hours. I hope this happens. I know it will not help but I will file a complaint with the Better Business Bureau and anyone else who will listen. Last order number 9717633246.

Your rewards program is awful and extremely deceiving. It says online that I have $32 dollars in rewards, but when I go to print them off it says I only earned $5.00 in this specific promotional period. My account transactions show you owe me more then that. I called three times to have someone explain the program to me and twice I got the same lady who didn't even ask for my membership ID #, and instead told me I made all my promotions after this specific promotional period, and I was not eligable for them yet. How confusing is that? After I informed her that ALL my purhcases were made WITHIN that specific promotional period, and that if she looked it up online it would even tell her that, she refused to help me. The second customer service rep to help me informed me that I earned two $5.00 reward certificates, but that one wouldn't be avaliable till Jan 14th, and that she had no idea when I would even be able to print off the second $5.00 coupon. When I asked her to explain why, she simply couldn't. Why would I not be able to print off the $10 I earned in this specific promotional period, at the same time RIGHT after that promotional period was over???? I will never shop Toys R Us again. They promotions are deceiving, and this is an extremely dishonest company. Maybe they should make their rewards program easier to understand, then maybe their customers and OWN EMPLOYEES would be able to understand it!!!!

I am so mad a toysrus! I got the flyer for the 2 day sale on Wed. at 1pm in my mail. By 3pm I had loaded up the baby and went to Toysrus at Cobb pkwy in Atlanta. I had 5 things on my list from the flyer and the toy was out of all 5!!! I have a huge problem with that. I know the sale says "limited quantities" and "no rain checks". Advertising products and then not having them in the store is a very bad business practice!!! Sham on you. Now what do I do with all these Toysrus gift certificates that the baby has received??? My family and I have spent thousands over the last 2 years at Babysrus and planned on continuing our buying at toysrus. But I will not patronize an unscrupulous business! I hope you will make this right. I have not asked others on social websites or any of my mommy groups if they have had similar experiences but I am getting that mad.

I ordered before shipping deadline, three days later order hasn't been updated, delivery by dec 24th, Nobody in Customer service knows whats going on, Supervisor hasnt return my call. Will never buy again!!!!!!

The worst customer service I have ever had before anywhere. Waited in line to check out and after standing for over 45 mins the girl shut her line down. Didnt bother to tell anyone but the person she was checking out she was closing and there was atleast 20 more ppl in line. Just shut her light off and left. So we moved to another line over. Waited there for another 30 mins and that girl shut her line down. Walked away didnt turn her light off jus walked away and told the person she was waiting on she was closing she was off. So the assistant manager finally came out of the office when she should have been on the floor keeping tabs on what was going on all along and asked what was going on only after I started to raise a fuss. Also thats when FINALLY the Manager came out from behind the customer service desk where she had just been standing the whole time and started to check ppl out. The assistant Manager asked what I expected them to do, I said I EXPECT u to be out on the floor and keep track of your store and your employees and keep your customers happy and lines moving not just standing around or sitting in your office. Its the CHRISTMAS HOLIDAY she said and they r sesonal workers what do you expect she said. I said I EXPECT YOU TO TRAIN THEM!!!!!!!

I was Terminated after a Guest threatened me. I had witnesses to the fact that I had not crossed any lines of professionalism in dealing with this guest. I was targeted becuase the Store Manager didn't want me there. I made too much money as a Key Carrier. Likely one of the highest paid Supervisors in the region. End of year, time to clean house. To those customers that don't get what they want from TRU.. My personal apologies. The constant change of mandates to those at store level makes it ever increasingly hard to create an atmoshpere of GUEST SATISFACTION.

Bah Humbug to customer service. I placed an order yesterday for fastest shipping. As of today no one can tell me anything other than in process. A rep sent an email to the warehouse looking for a tracking number on my item. Several hours later...no response. I called customer service again and asked to speak to a supervisor. Of course none was available. I tracked down the number of corporate, but I could not talk to anyone and their recording referred me back to customer service. So..in other words...I got nowhere. Toys r us is surely lacking in customer service, with an emphasis on service.

Hi, I am a toys r us cutomers and a rewrds member. I am also signed up for your e-nail blasts. I have been watching the Christmas ads closely since you have so many great deals. In this economy, every peeny counts. Today I received and ad in my newspaper near Palm Springs, CA. It had a sale on "Big Backyard Carlisle Wood Gym Set for $349.00, regularly $499. Then a few hours later I receievd another e-blast with the midnight to 6am deals. It said take another $100 off outdoor play sets. We were so excited. It clearly said no rain checks. I called three stores and no one had them in stock. I know when I go online it asks me my zip code to give me the ad for my area. My zip code is 92256 and Iwe only have one Toys r us in the area. I called two other surrounding counties. No Big Backyard Carlisle Wood Gym sets. Very disappointed in the false advertising! I work for a magazine and know enough about advertising. I would appreciate a response or the opportunity to by this product and the discounted rate. I actually want two of them for my grandchildren.

This is a horrible company and I will not shop here ever again...having a manager at a store throw an item because they are angry is disgusting..and will make sure people are aware of this and never shop there again. Cedabre mall in scarborough ontario.

I too will no longer shop at toys r us. I took an item priced at $14.99 to the register - they charged me $16.99 When I asked about the difference they said that there are signs around the store (I didn't see those signs - but even if I had ...) stating that the prices on the items may be going up or down. Pretty convenient - they can essentially charge whatever they feel like charging - the price on the product means nothing! The manager wouldn't sell it to me for the $14.99 and even though the cash sale had happened less that 5 minutes previous, I had to go through the return procedure. Just some more time wasted. I asked for the name of a regional manager I could call. I was told that I could only call "customer service". Customer service said that someone would get back to be but it might take a week or two because it was xmas and they were busy. ...Well it's Xmas and you're a toy company - shouldn't you be prepared, espcially with these kinds of policies, to take calls. It's not like I'm using the block set. They were for a young relative, who will be one present short.

ToysRus is currently running a commercial stating that all razor products and others are 50% off and i called the store to see if they were on sale and they said only certain razor products were included in this sale not all as stated in the commercial. False advertisement! They wouldn't even honor their own commercial!

I called the ToysRUs in Madison Heights, MI this morning at 7:15 to inquire about the availability of a certain toy I wished to purchase. I was put on hold for 29 minutes and was told twice that they were checking - then I was cut off. (So much for their opening early and staying open 24 hours during the holidays) what good is it, if they can't answer one question? They need to have customer service training - if they are too lazy to check - just say so. I'll take my future business to someplace that cares for their customers.

A small store was opened for the Christmas Season in Fond du Lac Wi at the Forest Mall. I went there because I was told it was an outlet for Toys Are Us. After taking our items home We noticed that the prices were actually marked up. There was a sticker with a higher price over the first sticker with a lower price. I went back to question the mistake. I noticed several other toys marked up $2 to $3 also. I was told by the clerk that they were told to mark up the sesveral items. Is it not fraud to mark up items and then advertise discounts? One item, The Shakin' Super truck was marked $26.99 With a sticker under that For $25.99. It was advertised on your web site for $24.99. I am one of many who are paying these higher prices, Should make for a great profit for Toy's R Us this Christmas season.

I have had a horrible experience w/ shopping online this christmas season and actually getting what I ordered. My first order they sent one wrong item, haven't recieved the correct item yet and worried I won't get it before Christmas. Second order they had said the item was instock on Monday of last week and this Monday I get an e-mail stating they canceled the ordered, but sent the accessories that go w/ the item I ordered. I am totally bummed out on toy-r-us online shopping experience.

Online Purchases - I will never shop at Toys R Us again and I have 5 grandchildren. Over the years the toy store has been a big part of our life and my childrens. But someone else will get that priviledge from now on. Since my husband and I are getting older and the grandchildren live across the country we decided to get gift cards this year. I ordered 5 cards, one for each kid, in the amount of $50 each. I personalized each card in the order. This was on the 10th. By the 17th the cards still hadn't shipped so I called customer service. The girl was snippy as she told me that they needed to call me and confirm I'd actually ordered 5 cards. I asked if they couldn't see from the order that this was for 5 different kids. She said they couldn't reach me. They had my email address and my phone number. In fact I'd gotten dozens on emails in the days since I placed the order, encouraging me to order more items. She said they needed a phone number and would call. I gave her one. Three days later, it's Monday and no call, so I called again and went through the entire conversation with a customer service rep and the supervisor. I again gave them the phone number she supposedly lost and asked them to call later in the day as I had to go out. I got home and they had cancelled the order. I'll never use them again and I'd advice everyone else not to either. Companies just don't care anymore.

I have had the worst experience with 3 toys r us locations in the past week. I was trying to buy the little yellow ride on chevy camaro for my 3 yr old god son. I went to the toys r us store in Westminster Co to be told that they no longer have anymore in stock but that the store in Park Meadows had 2 available & that 1 would be held for me. So then I drive to the park meadows store the lady at the customer service desk told me that she has my paper work & that she will have the car brought out. So we waited about an hour to be told that they couldnt find the car then to find out that 1 was the display & the other was on layaway. Then I was told by the manager at the park meadows store that the store in Ft Collins had 1 coming in on Wednesday. I drove an hour to the ft collins store paid for the car then was told that the car that just came in was damaged. I was then told that I can special order the car but now there is no guarantee that it would arrive before Christmas. Toys r us needs to have better computer systems with what they have in stock. I will never again shop at toy r us stores. I have also posted how dissatisfied I am with ur company on facebook n will notify all my friends n family to take their business somewhere else.

Worst place to shop! Never place an item on lay away with toys r us. In october, I put the Barbie Townhouse on lay way - I paid off the item nov 2 and was told the item would arrive in the store on dec 13, plenty of time for christmas. I never received a phone call or e mail regarding the shipment status of my order. I called and my item never arrived, due to insufficient supply. Though I paid, in full for the item, reserved an item - they sold it - bottom line. The store is out of stock as well as every other toys r us. Because of their negligence, my 6 year old will not have the barbie town house on christmas. I will not sure there anymore, and I have filled out a complaint through corporate. This incident took place in Richmond, VA.

After decades of shopping Toys R Us across the US, I will not return. I received totally incompetent and often rude service at the Goodyear, AZ, location. I tried to purchase a bicycle for a grandchild and was told that the only one available was the floor model. It obviously had been a demo, since its wheels were blackened from having been ridden. I was told I could take that bicycle but would have to pay an additional fee for the bicycle being assembled. I went ahead and ordered a bike, requesting it be left in its box and not assembled since it was a gift item. I specified that I needed the bike by a particular date and would not purchase it if that date could not be met. I was told that the bike would be in within three days. I was then sent from the service desk to check out. When I arrived at check out, the clerk said she did not know how to handle the transaction and that I should take it to the service desk. Finally, she located a clerk who put through the transaction. She then proceeded to check out my other items, two of which had discounts. Upon reviewing the ticket, I immediately returned to the store to stand in line at the service desk, waiting several minutes, to correct the fact that discounts had not been given. I had to escort the clerk to the areas to prove my point (I went with the clerk because they did not even take a full description of the items that were under question.) Once I proved my point, I was give the one discount but not the full discount on the other item. The day before the bike was to be available, I called the store to verify that the bike would be ready the next day. The phone rang over 30 times before being answered. Once answered, the clerk said she would check on the order and put me on hold. After waiting several minutes, she came back on the phone and told me she would send someone to look for the item - couldn't do so herself because she was too busy. I asked to speak to a manager. She put me on hold immediately and then I waited several minutes again. Someone finally pick up on the call and without speaking a word, hung up the phone. I immediately called back and requested to speak to the associate whose name was on the paperwork. He happened to be a manager. He told me that the time frame he had given me in the initial sale was not the official one - he had told me the unofficial information to help me out. I asked if the bike would be ready as stated. He said he would not know until the next evening and I would have to call then. I told him that it was his responsibility to call me when it came in and the only reason I had called when I did was because I was doubtful about the transaction after the way things had been handled at the time of purchase. He then said he had two bikes available and to come pick one up. I asked if he was giving me a bike promised to another customer (I did not want another customer inconvenienced). He said that was not the case and that two bikes had come in after I had placed the order. I asked why I hadn't been notified that a bike was available. He told me that they didn't know at the time of the order that there would be two bikes available over the next couple of days. (What an inventory system - bet Toys R Us deals with a lot of shrinkage.) The associate was at times arrogant and rude - as if customer service was my responsibility. I went over to the store immediately to pick up the bike. I requested to speak to the associate. The box they brought me was dented in in one area and part of the bike itself was exposed in another area. I told them I would not take such a box and to bring me a replacement. I was given a replacement. Since it was given as a gift, I do not yet know if the merchandise is okay or not. I will definitely follow up if anything is wrong with the item. I will contact the BBB and I will register a consumer affairs complaint. All in all it was a miserable experience. Along the way, I dealt with a real mix of employees. Some were very nice, but too many were rude and arrogant. I am thoroughly disgusted with Toys R Us and do not recommend it to any one as a vendor!!!! If there were a very, very poor rating category, I would use it!

I am a recent ex employee of toys r us. I advise everyone who goes here (wichita falls location) for seasonal employment to let them all know right off the bat...you will not take any of their crap. The permanent employees are very rude and hateful to part time help, and do it in an open and very disresectful manner. I had to get two of them straight before I almost got into a fight with a manager who thought she could talk down to me. In turn the store manager (josh) thought he would do the same. Lets say by the end of the ordeal she knew everyone would not take being talked to in a disrespectful manner. She had nothing to say at the end. This store is full of A.HOLES.

I am very concern of false advertisement! Prices should stick to what its stating, if online prices are stating one price, then that's what it should stick to, just that! I don't understand from ANY explanation given, to why today 12/11/10, the website states razor A scooters to be $19.99, but once purchase it's sending confirming $29.99. I don't understand why if purchasing (4) of the same scooters, with the only difference is color, all going for $19.99 on sale, being delivered to the same address; ends up with (3) different totals. Now, I'm sure we can get some 5th graders to come and do the math on this and find the error hands down! Math problem: $19.99 subtotal-turns into 29.99 + 15.34 (shipping) + 2.77 (tax)=$48.10. For a Scooter that is on sale for $19.99 + tax+ free shipping, end up $48.10 GIVE ME A PRETTY DARN BREAK!!!! WHAT HAS THIS WORLD COME TO???? Yea somebody is going to have a great Christmas, remodeling their bathroom with a golden toilet; at this rate!