Time Warner Inc Corporate Office & Headquarters

I WOULD RATE THIER CUSTOMER SERVICE A 0 . I HAVE THEIR BUDDLE. I'VE HAD IT FOR 3 YEARS KNOW. WHERE I LIVE THERE IS THREE AREA CODES DEPENDING ON HOW LONG YOU LIVED IN THE AREA. WE BEEN NOTICING THAT OUR BILL BEEN GETTING BIGGER AND BIGGER. THEY BEEN CHARGING ME LONG DISTANCE WHEN I MAKE A CALL TO ONE OF THE OTHER AREA CODES. WHICH COULD BE NEXT DOOR. THEY WOULD NOT WORK WITH ME.. THE COMPUTER SAID SO.. THEY DO IT. BUT I WAS NEVER CHARGE IN THE PAST TWO YEARS. I BEEN FIGHTING WITH THEM AND HAVEN'T DONE ANY GOOD. I TRY TO EXPLAIN.. THAT IT NOT LONG DISTANCE..IT NEXT DOOR.. SOMEONE NEED TO CHECK IN TO THIS PROBLEM. I CAN NOT BE THE ONLY ONE THAT THE ARE CHARGING THESE EXTA FEES. AND I NOT TALKING ABOUT A FEW DOLLARS.. THIS MONTH ALONE.. THEY CHARGE ME 147.00 IN LONG DISTANCE. I HAVE TO CHANGE PLANS THAT INCLUDED LONG DISTANCE THAT WAS MY ONLY THING THEY COULD DO AND WANTED ME TO PAY A TERMIATION FEE. THIS IS NOT RIGHT. I SEND MY COMPLAINS ON TO THERE CORP.OFFICE. THIS MATTER HAS COST ME A LOT OF TIME AND HEAD ACH. BESIDE THE MONEY.

Since Novemeber 2010 I have had the issue of Time Warner Cable of Socal disconnecting my service due to a payment they lost through a pay by check function. Each month I keep paying a supposed past due balance when I actually made two payments in the month of October. The representative Kathy in billing services is rude and doesn't know what she is doing. She doesn't even return my phone calls anymore. I have faxed over proof via my bank statement and also my bank has called billing services to fax reports from the FTC, and yet my service remains suspended, all the while you keep billing me for current monthly charges and I have no service!!! This is the worst cable provider I have ever delt with. I miss having Cox Communications and cannot go back to them based on my current address. I should have listened to my sister in Florida. She said TWC had to pull out of Florida because their customer service and billing practices were awful and they didn't generate enough business to stick around... If anyone from your company cares about your customer remarks, feel free to reply.

Time Warner should be "0" Stars for No Customer Service. My service was installed on January 21, 2011. All departments were no help in getting my service up and running for Superbowl Sunday more than 2 weeks later

HORRIBLE CUSTOMER SERVICE!

I tried to make payment arrangements, was told to contact collections, then told to contact field agent who never answers phone, then did online chat and was told to contact billing for payment arrangements, then billing said to contact collections. Reps online said acct not in collections, been getting nothing but the run around. When I told agents that my job depends on my having telephone and internet, they basically said there was nothing they could do. Now my job is in jeopardy, I'm so mad right now I could scream and I'm completely cut off from everyone as I do not have a cell phone either. All these people make me sick and if one more person says "I'm sorry" I'm going to lose it.

Over priced services (fees increased, AGAIN)....unresolved cable problems....local customer service people are useless. All they do is waste your time with numerous apologies for not being able to do anything. Email and Online Chat assistance are absolute bad jokes! Online Chat people don't know how to fix anything! I wonder if they understand English because all they seem to offer is a "canned" answer off a check list. Terry Reed of TX is correct: Time Warner needs to send in an Undercover Boss to learn how really bad it is! In fact, I invite that boss to visit my house, and I'll show him exactly how useless every branch of Time Warner Customer Service is. I challenge that boss to look me up and give me a phone call. It should be obvious to anybody reading these reviews that Time Warner has too many useless people on the payroll. I'm not surprised that I don't see any good reviews here, and I don't see them fixing the problems that cause them. Call me, if you have the guts!

MY GRAND DAUGHTER THAT LIVES IN CHARLOTTE N.C. HAS HAD SEVEN SERVICE CALLS TO FIX ONE PROBLEM THE LAST SERVICE CALL RESULTED IN LOSING NOT ONLY HER TV BUT NOW SHE HAS NO INTERNET AND NO TV. WHAT IS WRONG WITH YOUR COMPANY, DO YOU CONTRACT OUT TO SERVICE PEOPLE WHO DO NOT KNOW THERE BUSINESS OR DOES THE LACK OF COMPETITION IN A GIVEN AREA MAKES YOUR LOCAL PEOPLE JUST NOT CARING?

I have ended my contract with you guys on the September 20th of 2010. I turned in all my equipment. I recieved a bill for 113.32 and I am wondering why? When I started my services with Time Warner they told me/ I have it in writing by the company that you charge a whole month in Advanced. So why am I recieving this bill? When I called to find out...the lady I spoke to HOLLY pretty much admitted thatit really is only 2 weeks in advanced. Which then makes your company LIARS and thieves. I have been with this company for a year and this is the first I am hearing of it just being 2 weeks in advanced. Then she had the nerve to inform me that it took you guys till October 8th to send out the technician to my house to disconnect the service. That is about almost 3 weeks. So...that whole entire time you guys were charging me for a service I didn't have and your excuse was...that I didn't turn in all the equipment in. If I have cancelled the service on the 20th. I would expect a technician to be out the next day to stop the service. And my bill to have ended that day. So now you guys want to charge me for service that were no longer being used in my home! Once again....Holly only made it easy for me to come to terms with the fact that you guys are LIARS, THIEVES, LAZY(considering it took your tech 3 weeks to shut off my service) and INCOMPETENT.... and have a sham for a business. I have already let my family/friends know of your policy of "saying your charging a month in advanced and really its only 2 weeks" You have lost my business for life. Thank you for ripping off another hardworking civilian.

I'LL KEEP THIS SHORT AND TO THE POINT, "SOMEONE" FROM YOUR OFFICE NEEDS TO WATCH "UNDERCOVER BOSS" ON TV AND THEN ASSIGN "SOMEONE" TO GO OUT IN THE THE REAL WORLD BECAUSE YOU HAVE A PROBLEM...FROM THE BOTTOM UP!

Daniel, #15200, is quite the good customer service supervisor for Time Warner Cable, therefore anyone who has an issue with Time Warner should ask for him as he is a heartfelt amicable resolution solver.

I'm not thrilled with your service. The picture freezes constantly. One thing I do like is Fox News , it offers fair and balanced opinions, unlike the other cable news channels who are so far to the left!

I upgraded my cable TV service and since have really not had a TV. I had to start turning my TV on five minutes before a program began as it took that long for the cable to kick in. Then I frequently had to turn my set off on the side of the TV. Finally, my TV gave up the ghost and entirely quit working five days ago. When I told Time Warner it wasn't working, I seemed to get a collective shrug but when I had them come to take out the cable box and return me to basic cable, they'll charge me a fee for breaking a contract that I feel they never honored.

I HAVE HAD CONTINUOUS TV CABLE PROBLEMS FOR ALMOST TWO YEARS. THE PROBLEMS REMAIN THE SAME, ALTHO I HAVE HAD NUMEROUS CONVERSATIONS WITH TIME WARNER, WRITTEN LETTERS TO THE COMPANY, CONTACTED THE NYS ATTORNEY GENERAL'S OFFICE; ALL TO NO RESOLUTION. FRUSTRATED? YOU CAN ONLY IMAGINE........IF THERE WERE AN ALTERNATE COMPANY, I WOULD HAVE STOPPED THIS SERVICE LONG AGO. CUSTOMER SERVICE PERSONNEL ARE RUDE AND CORPORATE EMPLOYEES DO NOT EVEN ATTEMPT TO ASSIST THE CUSTOMER. I HAVE A THICK FILE OF NAMES, TELEPHONE NUMBERS, LETTERS, ETC. IN MY EFFORT TO RESOLVE THE ONGOING PROBLEM. AND MAY I ADD, I HAVE ALWAYS BEEN ON TIME WITH ALL PAYMENTS TO TIME WARNER!

I AM EXTREMELY UNHAPPY WITH YOUR CABLE SERVICES..I HAVE COMPLAINED BY PHONE & EMAILS, SINCE I RETURNED TO TIMEWARNER ON MAY 27, 2010..I HAVE BEEN OUT OF THE STATE 9-11 TO 9-18 2010. I RETURNED HOME AT 9:00Pm ON 9/18/2010. TURNED ON THE TV @ APPROX. 9:30Pm ON 9/18/2010. YOUR REFERENCE CODE S0a00 CONTINUES TO SHOW AND TODAY 9/19/2010 @ 5:30Am TO RIGHT NOW AS I'M TYPING MY TV IS IN THE SAME CONDITION..I JUST RECEIVED MY BILL VIA EMAIL @7:24Am 9/19/2010 Account Number:8448300570070547 Payment Due Date: 10/07/2010Amount Due: $117.69..I NEED TO BE CONTACTED BY YOUR CORPRATE OFFICE AS THIS HAS NOW JUST GOTTEN TO A SERVICE ISSUE & CONTRACT LEVEL. I AM DUE A TON OF CREDITS ON MY ACCOUNT,OR RELEASE ME FROM MY CONTRACT THAT I SIGNED UP FOR, THE CONTRACT IS BINDING FOR ME & TIMEWARNER TO PROVIDE ME WITH EXCELLENT OR BETTER SERVICE. I HAVE TWO CABLE BOXES ONE IN THE LIVING ROOM AND BEDROOM, YOUR INTERNET SERVICES WHICH I WILL SAY I AM PLEASED WITH..PLEASE DO NOT TAKE THIS EMAIL LIGHTLY, I AM SO ANGRY RIGHT NOW, THAT I COULD JUST SCREAM..Respectfully Rolanda M. Payton

I paid an past due balance to have new service started, well they missapplied the payment and added it as a credit on my NEW account. I ran a credit for a total of 6 months, calling them every month to see why there was a credit. Each time the reps told me it was some type of promotion they were running and that my old balance is showing as paid. Now that the credit has ran out they sent me a disconnect notice demanding $350.00 within 7 days or I would be disconnected. I have been trying to get in touch with a supervisor and explain the situatuion and they all tell me something different. The last supervisor I spoke with promised me payment arrangements to catch up my bill, but now they are saying they don't offer such on an active account???!!? They started out admittng it was a company error now they are saying its not and I am responsible for everything and they want the money NOW? GTFOH!!!

my brother and i have time warner...they cut us off on the 7th of this momth and the due date is of the bill is the 25th of this month...my brother called them up and they said its becauce of the tenet who lived whare we live at did not pay her bill so we have to pay the bill....i have never heard of such a thing...we tried and we tried and all we got was telled at hung up on and eyes rolled.and told we will never ever get are cable turned on untill we pay the other persons bill...so now we will file a lawsuit tomorrow and let a judge to tell them to pull there head out of there ass and turn the cable back on...oh then they tried to say my brother owes a bill from 2003 and we tried to pay that but they would not take it unless we were also gonna pay for the other persons bill....so time warner if you read this pleas have a talk with your billing dept.and with the people in the bellflower office in california...very rude people working for time warner and very dumb people that dont know what they are doing..and now i have to take them to court to get this thing straight

I continue to be enraged that Fox News is part of my basic cable subscription. Fox News masters the ability to transform day to day anxieties of ordinary Americans into a rage it exploits to pursue a political agenda. This is much different than being a news channel with a conservative bent. Instead, it is a propaganda tool. Roger Ailes, president of Fox News, can produce whatever he wants. But I should not have to be forced to pay Fox News in order to access other TV I enjoy.

I'd like the ladies and gentleman who may, at this very moment, be sitting in their comfortable chairs at their desks possibly looking at a very beautiful view of Central Park, that the overall customer service, be it either customer relations, tech support or billing, is consistently performing on a poor level 1 star out of 10.