Time Warner Inc Corporate Office & Headquarters

We live 17 miles from the Texas State Capital Building but get horrendous phone & internet service - we gave up on Verizon & switched to Time Warner. BIG MISTAKE! In 7 weeks we have had our order lost - equipment was shipped to us & TW techs disavow such shipment - their techs butchered my functioning whole house coax distribution network- they sent a supervisor out to redo the totally botched job. We have good TV, so so 20mbps DSL - it never runs over about 3 mbps but it runs. We have had dial tone on our land line for 3 of the 7 weeks we have been their customer - we currently do not have dial tone - haven't for a week - no fix in sight, they've dispatched 2 techs, both said the outage was due to a utility power surge at their CO - both said we were issued an antique modem - another tech is scheduled to bring out a 4th modem of their choosing. Total lack of regard for dcustomer - no regard for federal laws re: 911 access

I was taking Time Warner in West Chester, OH. I am not living at the home (2nd residence), so I didn't want $130 of services. I wanted basic cable when I was there / about 5 times a year. I have never been treated so badly in my life when I explained the problem. Get this one. I've been a customer for 4 years, but they have no 'SPECIAL' FOR ME - They want me to pay $105 a month for cable in a home I'm not in. For a new customer, there is a special of $49.95 for 12 months - Time Warner, however, won't give me that special!!!!!!!!!!!! I can go pound sand. They are a monopoly in this area and can charge what they want. I for one am looking into Direct and Satellite TV. Maybe they appreciate long term customer more than Time Warner

I been a customer of yours for years. I recently terminated my account on June 7, 2011 and handed all my equipments. I was not aware that my email was going to be suspended. Nor was I told this. I have important documents saved in my accounts. I spoke to various people in your company. I explained my situation pertaining my account. I just need an hour to retrieve my saved documents. I was willing to pay for the service to retrieve it. I was told no. I was saddened and disappointed with your service. I then learned how you would not help a highly satisfied customer of yours just because I terminated your service. I'm sure with the technology we have now and days anything is achievable. Regards, Jose Polanco Woodhaven, NY

I am beyond exasperated at the ineptitude with which this company continually ignores our cries of discontent. I have been trying to get my issue resolved since March! Tonya Espanoza of Kansas City has blatantly refused to return my calls, the customer service personnel claim they have no numbers for managers or corporate offices!!! How can that even be possible? So not only are my issues being left unresolved, I'm also being lied to? I want some phone numbers, this is escalating to beyond my service issue, now it's about them taking advantage of my patronage.

I have spent over two hours on your Chat Line and your 24 hour service support line and your Technical Support phone line. After many minutes on line with each, the chat or phone line went dead. The issue continues to be unresolved. No one seems to have the ability to call and apologize or continue a conversation. It appears I join a long list of others who simply cannot get support from Time Warner. You clearly have a way to bill me each month and collect money from my credit card account. Interestingly, however, trying to gain access to my account seems to be impossible because your personnel don't seem to recognize that I exist for a variety of reasons. I am beginning to believe the only way to be recognized on the phone is to discontinue services.

I concur. It is a very poor experience for the customer. Problem resolution and follow through remain a challenge for Time Warner. The feedback has been consistent over a long period of time, yet Time Warner has failed to appropriately address the problem which leads me to believe that they simply don't care. I can't get anyone to return my calls. It's impossible to elevate a concern. Nothing but closed doors.....

I had a tech appt for no incoming phone service . - - meaning no ringing, no caller ID, no time nor date showing. I waited all Saturday afternoon of Memorial week-end for a tech. It was getting late. I called Time Warner to see if someone can tell me how much longer I needed to wait. Is the tech really that stupid - - the tech called my phone number - - I HAVE NO INCOMING PHONE SERVICE. The tech canceled the service and never came to the house. Again, I repeat -- How stupid can the service tech be? This stupidity wasted my time and I will have no phone service for the entire holiday weekend until it gets fixed at the earliest, Tuesday, 5/31 - - unless someone decides to call again from Time Warner and cancels because no one is answering the phone, which is not working, which is why a work order was generated. ARRRGGGGHHHHH.

Time Warner is the absolute worst! I don't understand why there are no competitors - I'd switch in a heartbeat. TW knows they can do and charge whatever they want because they have the monopoly - what a shame, they remind me of our gov't!

Time Warner provides ca security suite for free it is incompatible with IE9 browser and will not function but give all appearance of doing so the problem has not been corrected for a few months now and many people are under the false assumption they are being protected bu their security suite... The only way is uninstall and revert back to IE8

Time warner are liars they are just horrbile my bill makes no sense and customer service makes no sense, whoever reads this please dont ever get time warner cable...

Your customer service is non-existent. I had service at my address for close to two years and had an account in good standing with no past due balances. Despite this, you disconnected my services because a prior tenant that lived in our house had defaulted on an account. Because it is not our account, you claim privacy issues prevent you from providing information about this previous account holder yet simultaneously you try to coherce us to pay the previous tenant's account, provide you with her social security number (which we have no way of having access to) and to provide you contact information on this tenant. This is a sorry way to do business. To top it off and add injury to insult, you ask that we respond to calls surveying your 'customer service' in a positive manner when you have done nothing to resolve outstanding issues.

I only wish there was a rating of Zero Stars because your customer service is nonexistent. Despite having an account in good standing and being current on my bill, you disconnected services when, two years after having services with you, you linked my address to another account by the previous owners / tenants. You provide no recourse for effectively reconnecting service other than paying someone else's bill. This type of business is downright blackmail since you have a monopoly in my service area. This type of cohersion should be illegal and you should be sued for your business practices. Furthermore, your poor call center 'customer service' agents are paying with their bad reviews on call-back surveys for your own policies that leave them unable to effectively solve customer service issues. Shame on you! Your tactics are downright despicable! I dare you to publish this on this website!

jaan i want to tell u only this that i love u very much so plz come back i cant live with out u plz told this to her how much i love her love u love u love u love u love u 181

minus 5 stars. I just spoke to John at the office of the ceo and found his attitude useless. He was condescending and unresposive. Anybody who has tried to call CS will certainly agree. They now have a service fee for about 26.00 per month that will make your service call on demand with no 5 hour wait. We have the federal gvt to thank for this mess. Deregulation is a license to steel. Moreover the Boston channels 4 & 5 are now gone into the great beyond. Tell me they reduced our bill because of this loss. Anger and frustration are the cost of being a TW customer.

TECH 6325 (ERIK WITH SOUTHEASTERN CABLE) IN WILMINGTON, NC COMPLETED MY TRIPLE PLAY BUSINESS CLASS INSTALLATION LAST WEEK. HE WAS EXTREMELY POLITE AND PROFESSIONAL. HE COMPLETED HIS JOB IN A TIMELY MANNER AND FAR EXCEEDED MY EXPECTATIONS! KEEP UP THE GREAT WORK IN WILMINGTON TIME WARNER. YOU'RE CONTRACTORS ARE DOING A WONDERFUL JOB REPRESENTING YOUR COMPANY AND INSTALLING YOUR PRODUCTS.

I have been dealing with a bad signal for over 6 months now and it has been escalated but I still do not have the channels repaired. I can not get the Corporate to address the issue Is there anyone in your company that dan solve this problem.

I have been a Time Warner Cable customer for about three years now and I honostly have to say that they are the worst company that I have ever dealt with when it comes to providing quality service to its customers. I have personally changed my cable boxes over 10 times in the past 3 years because they just stopped working. My high speed internet is as slow as dial up, and my home phone service reception is terrible and my picture quality on my cable is like looking at a bootleg dvd. Even after the last tech person came to our house and verified that the person who originally wired our apt did it wrong and they used the wrong connector tips thus giving us very poor signal. Time Warner would not even issue us a credit. They are fast to turn off your service if your payment is a few days late. Im sure there are thousands of customers who are in the same boat and we should all say enough is enough. We should all do a class action law suit against Time Warner along with a negative exposure that they rightfully deserve. Dish Network here I come........

TIme Warner telephone service for porting over a prior number from another provider is terrible! I have been waiting through 4 seven day waiting periods because Time Warner cannot get their act together.

The worst experience of my life... I don't even write into reviews, but i feel like I should warn everyone of the terrible service that time warner sells to their customers. Time Warner has misapplied many of my payments and then still charge my up and call on a daily basis, but when i call I keep getting transfer all over the place. I had about 5 to 6 techs come out to my place of residents to try to resolve a cable issue in which 60 to about 80 channels were blacked out. All this within 3 months and yet still no good result... then when it came to a point when i was jus frustrated and decided to disconnect all services I was put on hold for a hour... Time warner your the worst and I am going to make sure that it is published all over the internet...I'm going to put you through the same hell you put me through.

when i signed up to have time warner cable it was a no contract offer but when i called to cancel they said i didnt owe nothing but now i checked to see my credit score it said i own Time Warner Cable $244.87. I just wanted to know where i can make payments to pay off that debt.