Time Warner Inc Corporate Office & Headquarters

Man -O-Man, where do I begin. This company is a lying unpleasant bunch of thieves. Project win back? Time Warner wants the customers back that they drove away with exobinate pricing and then thay lie about the terms, after they suck you in. They promised to pay all cancellation fees, well be sure to ask about how. They spread the payments over two years, man how cheap can you get? $6.95 for two years and I have to up front pay $200.00 to Verizon. Do not go back, stay with dish and Verizon, I made a mistake and I am telling you to be carfull. The technology sucks and so does the customer"no support". I have had four boxes and five service calls and they all really do not care. My next step is to call corporate.

I have never had a good expereance with TW. Most employees do not care about what pays their bills.They lie on the phone,tell you the same lie over and over again.Their service repiarmen are unqalified unfiendley and never there at a specified time.My bill prorated was 81.00, they sent me a bill for nearly 400.00.! They would not pick up their equipment,after telling me 4 times each time they would call me back within a twenty four hour period,to set up a time,never happend. They also turned me into a collectons agency in Carollton,Tx.,the I see it, hell will freeze over before I pay the latter.TIME WARNER CABLE,send me a final bill and I will pay the 81.00,or stick it where the sun don't shine!! IS this how you treat the elderly and disabled, Oh,forgot,I'am. WHATS THE WORLD COMMING TOO!! D.WEBB

I've never dealt with a company that over promises and under delivers as much as Time Warner does. We had nothing but horrible customer service from Time Warner. They make all the promises in the world and once you sign up, they turn they other cheek. They have lied to me so many times not to mention there technician shows up on the day we are suppose to move in and decides he has to reschedule to do our job because he said that job needed two people. Keep in mind that we have a 3 bedroom house that is 1800 sq ft and we made several calls before to ensure that our house would have service on the day of our move in. Our install date was delayed for another 5 days and the techician that came out mentioned that the first technician must have been lazy because it does not require two people. He stated he probably wanted to do more jobs and not get stuck with our house because it had to be wired for cable. Then our technician falls through our ceiling and onto the ground and upon completion of his work he decides not to clean up all the mess on the ground from the big hole he created when he fell through our cieling. Customer service has promised me that they would credit our install but now they do not want to do so. Also, they did not bring the right amount of boxes for our house and had to call them 5 times to get the matter corrected. Horrbile customer service!!

Time Warner Tech. on the 22nd disconnected our service to add a new customer on our block since there were only two lines instead of adding a new line he or she unhooks our phone service and internet so for three days no phone or internet my husband works from home and I had to run all over town so my kids could do their home work on computers that belonged to friends that have other services then Time Warner time to find out who they are , it gets better it took me four days to get to talk to a supervisor every time I called I was told they are very busy to please hold and then was hung up on I have never experienced such bad customer service and would never recommend Time warner to anyone and would discourage all my family and friends.

I think time warner sucks. They are the worst cable I've ever used. I have the same problem that they can't seem to fix. Maybe they need more training.

I have been a time warner customer for dam near 20 plus years , the service I have recieved from customer service is absolutely disgracful .. I have been a good customer for many years I am very angry with how I am treated when I call to make payments to my account only to be talked down to and harrased for money I owe . This billing a month in advance bull---- needs to go . I'm sick of tryin to keep my account current with your billing cycle the way it is . Someone sitting in their office needs to go and take a look at their customer relations performance . I think they all need to take a lesson or two in respect for people who are payin their salary and support those fat cats on Wall Street. A VERY DISGRUNTLED CUSTOMER FROM UPSTATE NY . I WOULD LIKE TO SEE SOMEONE FROM CORPORATE CALL ME AND I THINK THEY OWE ME AND SO MANY MORE CUSTOMERS AN APOLOGY FOR YOUR POOR CUSTOMER RELATIONS .. SHAME ON TIME WARNER ..

The local san antonio, texas office has the worst customer service. From management on down these individuals are rude and I can say more but i wont. I even asked a supervisor for twc headquarters and was told she did not have the number but the frontdesk did. She is a supervisor. One would thin a supervisor would know something. i told her I would look it up online

Sam Sabia, a Customer Care Advocate, TWC Corporation Office, refused to honor the agreement I made with a TW agent for a bundled package at $140/month. Initally, Mr. Sabia, Octavia Jaramillo, Executive Assistant to the Office of the President for TW (323-785-0315) and Karen, a TW supervisor (310-466-6384) told me that this deal would be easy to verify since all conversations are recorded. They also said it is impossible to lose or destroy those recordings. Almost three weeks later, Mr. Sabia, Mr. Jaramillo and Karen told me that they were unable to locate the recording of my conversation with the agent who signed me up for the $140/month deal. UNBELIEVABLE! And, because they could not find the recording, I was responsible for paying $279/mo!! Even though I produced an email from TW confirming the new bundled service package for $140, these TW reps refused to honor the agreement and resolved the situation dishonorably & improperly! Also, TW is billing me for four DVRs when I only have three! In the entire coure of dealings with me, TW and its agents & represenatives have acted deceitfully, dishonestly and with little or no interest in providing satisfaction to this customer!

This is the worst company in customer service, my cable has been disconnected due to timer warner misappling my payment to the wrong account, their no other comany in the area or i would switch company i would not recommend time warner to anyone.

I get so frustrated dealing with Time Warner Cable, that I don't even know where to begin. The service people they have in the Los Angeles area are scamming people out of their money by not fixing the problem when they come to the home. When you make another service call because the problem has not been resolved they charge you for the service call. (The once charged me 2 times on the same day for 1 service call they made and never fixed the problem). I received a promotional letter that asked me to call and lock in my current rate for the next 12 month - expires end of August, and none of the customer service people I called knows what I'm talking about and offered me a higher rate. I tried to fax them the letter I received and the fax # they gave me does not work. I pay too much money for cable service to be treated in this manner.

Time Warner illegally ported my number from At&T without verbal or written authorization from me while I was out of town. By doing this they cut-off my phone line, rendered my security system useless, rendered my fire alarm system useless, cut-off remote access to my security cameras, cut-off the ability to have my security system transfer security photos to my remote servers, cut-off the ability of my family to initiate a 911 call from my home phone as they were not aware that they did this while we were in DC for meetings and to Visit family and only found out when they picked up the phone at night to make a late night call. Time Warner broke the law and absolutely refuses to take responsibility for anything. To add insult to injury they sent out Techs the next day who abandoned the job and left all of my Phone and security systems exposed for which I had to go out late in the night to secure and then to insult us even further refused to send anyone the next day and would not provide the names of the 3 techs for which one was a supervisor who abandoned the job and promised to return in the morning to finish the work. I've been down and off-line with no phone, internet, 911 and fire service for 3 days now with no resolution. There customer service agent Karen (call letters KRL)( refused to send techs on 8-4-11 and although she admitted Time Warner did an illegal act by porting my number without a verbal or written authorization did nothing to resolve the issue other than to schedule another install date. Time Warner/All Time Warner Entities you will be held accountable for your actions and I will post this message everywhere in the Ether and take further legal actions as you have put my family in Harms way. David Vickers Senior Systems Administrator Network Administrator ????????????????????

THEIR SHOULD BE A CLASS ACTION LAW SUIT AGAINST TIME WARNER CABLE.I HAVE LOST MORE TIME AND SLEEP.I HAVE BEEN WORKING WITH THEM FOR TWO YEARS IN MY PALM SPRINGS CA HOME AND PAID MY BILL ON TIME EVERY MO.AND CANT EVEN GET MARCUS ? THE SUPERVISOR TO CALL ME BACK. ACCORDING TO TW NOTES HE HAS BEEN TO MY PLACE A LOT OF TIMES.WRONG!!!! HE HAS BEEN THERE 1 TIME. I HAVE CAMERAS TO PROVE IT. THEY NEED TO SEND THE CEO UNDERCOVER TO CLEAN HOUSE AND THERE IS LOTS OF HOUSE CLEANING TO DO THERE. I AM JUST ONE PERSON, SO IMAGINE ALL THE OTHER CUSTOMERS THEY'VE HAD WHO TOO ARE FRUSTRATED WITH TIME WARNER, BUT DON'T HAVE THE TIME OR THE MEANS TO EXPRESS IT. THEY MADE ME PAY MY BILL EVERY MONTH EVEN THOUGH THE PROBLEM STILL WASN'T FIXED. FOR TWO YEARS!!!! I TOLD THEM I WAS PAYING IN PROTEST EVERY MONTH, BUT THEY DIDN'T CARE. THEY JUST WANTED MY HUNDRED AND THIRTY ONE DOLLARS EVERY MONTH. I HOPE OTHER PEOPLE DON'T HAVE TO GO THROUGH WHAT I HAVE. TIME WARNER IS THE WORST CABLE COMPANY I HAVE EVER SEEN. PEOPLE, BE WARE!!!!AND DO NOT BELIEVE A WORD THEY SAY!!!!!

TIME WARNER CABLE SUCKS. THE CUSTOMER SERVICE IS A BUNCH OF ILLINFORMED,TELL YOU WHAT YOU WANT TO HEAR PEOPLE. THE INSTALLERS ARE LAZY AND WILL DO ANYTHING TO GET OUT OF DOING THEIR JOB.I BELIEVE ITS TIME FOR ME TO FIND ANOTHER CABLE COMPANY FAST.

It's ashamed that your rating drop down list does not include zero because that is exactly what time warner deserves. I've been your customer for more than thirty years. Never have I cancelled my service and never have I even tried changing to another cable company until now. Today for the first time I had to ask for an extension when it came to my payment. Called 1-800-222-5355 and after waiting on hold for 45 minutes Jonathan finally answered the phone on the other end. Jonathan had no interest in what I as a customer had to say. When I made him aware of how he was treating me he hurried up the phone call by repeating my account and then just says thank you for calling time warner cable. I responded "excuse me---I have not finished with this call" he again did the same. I asked to speak to a supervisor and unknown to me he was the supervisor and he literally left me talking by hanging up on me. I called back and again I had to wait on hold for a long time. Finally someone answers. It was Jonathan again. I asked him " is that how you talk to your customers by hanging up on them"? Jonathan again did the same thing. Repeated my account and says have a nice day and hangs up on me again. Never did I say I was not going to pay the full amount on my account. I needed 3 days as an extension. If this is how Supervisors are training their employees than now I know why a high percentage of TWC customers now have service with other cable companies. Jonathan has no customer service training and by no means should have a supervisor title. Never had I been spoken to the way Jonathan spoke to me. Because of this I will gladly change cable companies. I only hope that you as TWC corporate office does not dismiss this message by not even responding back. I see that I am one of many unsatisfied customers. You as a corporate office should be more careful when it comes to choosing who will be a supervisor. I have been in customer care for more than 20 years and never have I been rude to any of my customers. Time Warner Cable is by far the worst cable company when it comes to the way you treat your customers. I'm not using it as an excuse but if Jonathan had taken the time to listen to me maybe he could have found out why my payment was not on time. I simply asked for 3 days extension and he couldn't give it. From this experience I will immediately disconnect my service and I will never return to TWC as your customer and I assure you that my entire family who consists of 7 households---they will gladly disconnect service with you too. I'm positive that your competitors will never hang up on us. e-mail is noeliamendoza@sbcglobal.net and I only hope that you as corporate office at least have the courtesy of responding back to me.

SO SAD SINCE I WAS A DOOR TO DOOR Seller of your product. I cant get any customer service worth anything. Trying to get a better package Cant get one...Tried to down grade so I can afford it...the lady hung up on me. I feel real bad if this has happened to the customers that I had but I am sure it did. I have been a customer since you opened up and I will be leaving.

TIME WARNER CABLE< INTERNET AND SECURITY ARE ALL PATHETIC! THE ONE STAR IS ONLY BECAUSE YOU DO NOT HAVE SET UP FOR NEGATIVE 10 STARS WHICH IS WHAT YOU DESERVE!!!

OMG!!!!! I have been trying to disconnect my service with u for daaaaaays!! The minute I say "cancel a service" ur line goes DEAD, if I say "UPGRADE" a person actually picks up!!!! I LEFT THE COUNTRY...WHAT DO I NEED TO DO TO CANCEL MY SERVICE?????

Your customer service is the worst. On June 15, I was on the phone for over 2 hrs trying to upgrade our service. I never spoke to the same person because I was transferred or disconnected. The information was in order to get the plan needed was on the internet but your system was down. Finally the last person, Hannah, I spoke to regarding the internet said that she would call me the next day @ 2pm. Hannah did and helped me on the internet. The price was 54.99 not 39.99 as was told but Hannah said she would correct it. Your bill was received and guess what?? It was 119.01!!! I phoned and was told there was no information on the computer about the package deal on the internet so I was transferred to sales. After calling three times a nice lady said that I needed to get back on the computer and would be helped. I did and chatted and she found the problem and wrote notes. Now I have to call the Billing Dept and there should be no problem. We'll see.

My complant is about AOL! Which Time Warner owns! I had AOL internet service around 6 years ago and counciled around 5 years ago! Twice these theives have reaccessed my account and started taking monthly payments from my account! All you get is paper work from them and a sorry! WTF? Since when is this not stealing? It's ok for them to just accesse your acount and take money? I think anyone else would go to jail for doing such a thing as this! So why is it Ok for them to do it? People if you have had AOL anything change your account or they will steal from you also!

Customer service is NOT in Time Warners dictionary at all. This is the worst company I have ever dealt with and trying to get help is totally impossible.