T-Mobile Corporate Office & Headquarters

tmobile is a very horrible company . my blackberry gave me an error message went to the tmobile store to see if they could fix it the lady never looked at my phone she just stood there chit chatting with another assoicate laughing she told me i would have to call customer service.so i did they was no help at all tried to download the software needed to fix the phone but it would not download something wrong with the website .went in to the store again to see if i could get another phone i was told i had to pay full price for even a differant phone even though the old one had insurance..going to reprt tmobile to the bbbb

I have been a customer for some years now and as the others have mentioned in their complaints TMOBILE is not as it use to be with customer service. I had purchased a MOTOROLA CLICK in February of last year and has had problems with it every since. The phone will freeze up, drop calls, won't let you make calls out, you can't hear your incoming calls,and sometimes it just shut off on its own, if you download something from the free market app thats when the phone is at its worst. So I would have to remove what I just downloaded just to get the phone to work properly. This was all happening just within three weeks of me getting the phone. So I took it back to the store and they replaced it with another head set. Well as time passed I have to say that I have changed this head set about 8 times now and I haven't even made it to one year for an upgrade. I am very tired of having to wait for a hour or two just to talk to a rep, go thru the same process of doing trouble shooting and the phone is still a piece of crap. Recenly I was in a situation where i had to call 911 and was not able to get thru because the phone kept freezing up or it would just drop the call. So I had to go elsewhere just to call the cops. I am still having problems with this phone now and as I am sitting here writting this letter. It has been 51min. and 21sec. just waiting for a rep to answer the phone. Could you please contact me at lisamlesa@yahoo.com so that I could get another phone of my choice for no charge. I paid for this piece of crap and has suffered with it as long as I can. This is my only means of communication and I can't really afford another one right now , but I need something better than this with the same features. Thank You

I used to call the corporate office and get thing taken care of. Now i am being told that i can only speak to the wetback that answers the phone. I'm looking to be changing companies.

I have been a customer with T-Mobile for over 7 years. I was on my brother in laws plan and never had any issue. When my contract ran out in November I decided to switch everything over to my name which was the biggest mistake I have ever made. First off I was on the phone with one rep for 30 mins and calls was lost, I called back and was on the phone for 1 1/2 hours just getting my service switched over. I was told by your reps that the phone I wanted would only cost my $17.99, never metioned a rebate or anything like that, she even offered to let me pay that amount then or on my bill. I told her to add to my bill, so when we received our bill they are charging my $80.00 for my phone. Your customer services is horrible and truthfully sucks. Every time I get a rep on the phone I get totally different information. I spoke to a rep on Monday who basically told me there was nothing that they could do. I told them that I will not pay anything until the call is listened too to show where their rep has messed up, Ben the manager told me it would be 72 hrs and would receieve a call back from him personally and I am still waiting on a call. I work in collections and work with customers every day, I know what laws are supposed to be followed and how consumers are to be treated. At this point I am really considering getting an attorney and pursing further if I do not get this fixed. You can contact me at 903-744-0109 or email bryana.blonde@hotmail.com.

I have been a customer of T-mobile for over three years as a prepaid flex account holder and paid my bill on time and was offered a regular pay plan and I signed up for it. I was told by the store rep, that I would be reimbursed the money I had just paid into my flex account. I just received the bill for my regular plan and there was not a credit on the statement. Today 12/28/2010 I was informed by customer service that I would not get any return from the flex account. Effectively paying for the same phone twice. I would appreciate any assistance you can provide to correct this company error. replys to e-mail trucker602r@yahoo.com Cell number 936-445-9437

Been with T,mobile for years but about to switch. The phone I bought has been discontinued because trackball and other issues. Phone is not even 2 years old. Worst investment I've made dealing with phones. I needed to have my automatic payment date changed and was told that I had to call Tmobile on the date of the payment in order to make that change. Duh. If I need to change the payment date, it means the money won't be in there!! Of course, the payment dropped which means my acct is overdrawn. Today I was told that the rep SHOULD have instructed me to drop the automatic payment and make a manual payment. Needless to say, I'm going to send a scathing letter to corporate about this.

T-Mobile's website allows you to log on, but it does not load the entire page where you can view your bill, etc. T-Mobile's site has been down for 1 month now. There has been no statements apologizing for the inconvenience or anything!! I thought a million dollar company could afford to pay for an intelligent engineer department that could speedily repair a major tool that customers need and use! Absolutely ridiculous. I would NOT recommend T-mobile to anyone at this point!!! We need to continue to complain about this UNTIL someone at corporate headquarters listens and understands that it's vitale to have a fully operational website!!! If it's not fixed by end of January, we're changing over to AT&T, yeah...really (contract balance or not)!

T-Mobile has changed the face of customer service. From Bad to horrible. I don't understand pakistani. I don't like to waste an hour of my life on hold every single time I try to reach someone. I have been hung up on twice in the last four months plus they tell me there is not a manager available when I ask for one.Im not anti t moble im just not happy with the service im getting now

A T-Mobile representative changed my plan after he tried to convince me about a lower plan I told him to leave unlimited services but they changed my plan anyway and now are trying to have me pay an extremely amount of money I have been a customer for more than 7years and this was truly a big miss communication can you please help me t+mobile claims they record conversation they need to get recording

Absolutely the worst customer non-service I have every know. I sent 2 certified, return receipt letters to the corporate office and when customer service from the corporate headquarters called, they did not know the letters existed. This customer serice is nothing more than damage control that serves the corporate interest, not the customer.

TMobile Rebate program....absolutely pitiful!!!! I have been with tmobile for over 7 years. Filed for my rebate in August. They keep sending me letters saying my number is not registered. Talked to supervisors and a manager several times. I still do not have my rebate and it is now almost December. When my contract is over with tmobile I definitely will be going to another carrier!!!

The Non-cusotmer service at T-Mobile is quite extraordinary. It is all setup to serve T-Mobile's pockets,not take care of customers' problems. "Corporate" called to speak to my husband about our accout. My husband has been out of the country for 6 months and will not return until June 2011. We have sent letters of complaint and made phone calls, but T-Moblie representatives still cannot get this story right.

I have to say I am extremly dissapointed in T-Mobile I have been a customer for sometime, and about 9 months ago purchased a motorola. Cliq for almost 400 dollars that has not worked properly from day 1. 8 have called customer service to no avail been back more than once to the location. I purchased the phone at and they have done updates master resets and nothing has worked. I called customer service on November 23, 2010 to let them know my cliq phone now want even dial out all I get is dead air and was told that they couldn't even find records of any of the other times I had called. Then was told that yes there must be something wrong with the phone internally and that they would finally ship me another phone yea its a motorola cliq I can't wait no truly I can't wait till my contract is up and I can take my buisness elsewhere. I asked if I could get another phone besides the motorola cliq and they said sure if I pay more money well no thank you I have paid enough. I would think that a company that depends on its customers and long time customers at that would have done the right thing I guess I was wrong Thanks T-Mobile for all you didn't do.

Customer Disservice Representives, They could train parrots to repeat over and over Iam sorry that all you get from t mobiles csr department. Oh did I mention Ive been with t mobile eight years and spent over 25,000.00 dollars in that time. They charge .45 a min. if you go over your minutes

I have been with tmobile for years... service keeps getting worse. specially the last 2 years. price is all that has kept me with tmobile...but not for long. current problem: no service at all for over 40 hours. CSRs are like computers do not read what I write on the chat - but ask the same qs over and over again. not a phone problem - a tower problem. there is no service for miles around - over 7 miles radius [had no energy to drive further] -- none of the tmobile phones [with diff accounts] have service. and all i get is "will be handled in 72 hrs" first it was 72 hrs from yesterday, now its 72 hrs from today. this is the last straw.. first, dropped calls, echos, no signal, requires many tries for call to go tru, etc. etc. one CSR said my signals bounce from tower to tower,because i live between 2 towers, today they say I cannot be locked to one tower... ridiculous. this is my NOW problem.... no time to tell you what other embarrasing and frustating and expensive problems I have had with tmobile. please help no phone -- so my email is roriv.ga@gmail.com

I have had T-Mobile Service for over three years and Customer Service used to have a quick response time. However as the years progress customer service response has gotten worse when I call Ihave to wait at lease 35 minutes that is the shortest time and as long as45 minutes and then when I state my problem, Customer service representative make me feel I don't know what I am talking about or need to go back to school for a refresher course in speaking the English language. As of 10:30 a.m. Eastern Standard Time I have been waiting for Rep for 30 minutes plus the waiting music is awful. I have thought several times of changing to another carrier, the only thing that refrains me is the Loyality Plan $49.99 unlimited minutes.

I would like to add to my complaint I have a Sony Ericsson Telephone I am not sure of model # TM5o6 or SI 1210-9232 and it's apiece of crap!!!Unforunately at this time I cannot afford another telephone and because of lost phone being replaced I cannot upgrade till July 2011 and with "supposed " rebate I am entitled to still too expensive. As I'm writing you Ifinally got a representative and again still make me as I stated above and I had another listen to our conversation. All I wanted to do is change Caller ID as it is still showing up in former account holder's name, she insisted I had to give her anumber before it could be changed. I hope that I can get a written response by mail or a telephone call. Thank-you Linda Anthony (860-218-5837)