T-Mobile Corporate Office & Headquarters

I ported my number from T-Mobile to another carrier because of work. I was told by a supervisor by T-Mobile that if I called right away to obtain another line for the ported number that I would not be charged a $200 earlier cancellation fee or any other fees associated with the change. I have been on the phone for over 2.5 hours arguing with different people in different departments about the $36.00 activation fee. Everyone says they cannot waive the $36.00 reactivation fee. I told them that they could waive it or lose the line for $67.00 p/m which equals to about $700 per year. I have never in all of the time that I have been a customer of T-Mobile dealt with people that are not willing to appease a customer over $36.00. I would rather cancel my entire service. I have been transferred from one person to another without any results.

GET THE I-PHONE NOW OR WE ARE LEAVING!!!!!

Nothing but a bunch of dotheads and sand n!&&$$s in customer NO service.

I have been with T-mobile for 9 yrs, and have never had a problem with them until now! I hvae even talked to supervisors to compliment the customer service reps I have spoken to. UNTIL NOW!! I was diagnosed with cancer on March 24, and not realizing it i went WAY OVER on my minutes on the phone with doctors and the Cancer Treatment Center. I paid $200.00 right away which is more than my bill is normally and asked for a payment arrangement. I only wanted to make a payment in 2 wks on payday and 2 wks after to apy it in full AND WAS TOLD NO!!!!!!!!! THAT THEY COULDNT DO THAT AND THEY WOULD BE SHUTTING MY PHONE OFF!!!!! EVEN THE "SUPPOSED" SUPERVISOR SAID THERE WAS NOTHING SHE CAN DO!!!! WHAT EVER, ALMOST A DECADE OF BEING A GOOD ON TIME PAYING CUSTOMER AND 1 TIME IN NEARLY 10 YRS I ASKED FOR HELP AND WAS TOLD NO! MAKES ME SICK!!!!!!!! THANKS TMOBILE. I WISH I COULD GET BACK ALL THE THOUSANDS I HAVE GIVEN YOU OVER THE LAST 9 YEARS!!!!!!!!!

Horrible service, can't reach anyone that speaks english, I will tell everyone I know how horrible T-mobile is

T MOBILE SUCKS THEY DO NOT VALUE CUSTOMER SERVICE NOR DOES THE CORPORATE OFFICE THEY DONT HAVE THE BALLS TO DEAL WITH THERE PAYING CUSTOMERS THAT WORK HARD TO HAVE A PHONE. I AM REPORTING THIS COMPANY TO THE BETTER BUSINESS TO FILE A OFFICIAL COMPLAINT.. NEVER AGAIN WILL I CHOOSE T MOBILE SO IF T MOBILE VALUES MY MONEY CALL ME 404 934 9523

I have a story about a Military Person being ripped off by T-Mobile. Here is my story. I wrote this letter to their corporate office back in March and to date no one has gotten back to me! I'm at a loss and don't know who to turn to now! John A. Birrer Sr. Vice President of Customer Experience T-Mobile 12405 Powerscourt Drive St. Louis, Missouri 63131-3660 Dear Mr. Birrer, I know you are a busy man but I hope you will take a minute to listen to my story. My son is in the military. They were told they were shipping out for a 3 week training maneuver and found out after they were out at sea that they were not coming back for 7 months. (When they are out to sea there are times that they have access to email and times that they do not.) At that time my son emailed me and asked me to cancel his T-Mobile and Comcast account. That was back on August 5, 2010. I called T-Mobile and was told I could not do it since there was a past due balance on the account. They put notes on the account that when the past due is paid they will suspend the account. I emailed my son and told him T-Mobile would not close the account until his balance was paid. He emailed me on 8/5/10 and gave me his credit card information so I could pay it and have it closed. I called and paid it and the account was suspended. On 10/1/10 my son emailed me that he checked his T-Mobile account and he had a 0 balance and asked again if I had his service suspended. I called T-Mobile on 10/9/10 to confirm the service had been suspended for Military and was told they could not talk to me since I was not listed on the account and I said all I want to do it confirm it was closed due to deployment. The gentleman was very nice and did confirm it was closed. I asked him if there was a 0 balance because my son was out at sea and he confirmed there was. On 10/11/10 my son emailed me and called me from Malaysia and said that he had called T-Mobile from Malaysia and was also told his account was closed with a 0 balance. Now 13 or 14 months later he gets a bill from a credit agency saying he owes T-Mobile $1,253.32. He was shocked because he never received any of the bills up till now and now he is at sea again and has been since December 6th. I called T-mobile and talked to Eric and was told on: • 8/5 He showed record I called to suspend the account • 10/8 The account had a Military suspend on it with a past due $154.00 • 11/18/10 Account went into a partial suspended because the $154.00 was not paid • 12/20/10 Account was suspended • 1/15/11 Account was suspended Eric said they sent him notices and I replied if he is on a ship how is he going to get them and he said good point. I asked why when both my son and I call back on October 8th and 9th we were not told about the current bill that was still owed and he said we should have been. He does not know why we were not told about it. The representatives I have talked to with the exception of Eric have been extremely rude and very difficult work with. When I’ve asked to speak with a Supervisor I’m told there is not one available and I’ve asked to have one call me and to date no one has. Believe me if we would have known it would have been paid. Now he is being changed a cancellation fee for three lines and the past due bill. He did not have three lines I have emailed with him and he has no clue how three lines could be on his account. He said he had two lines but not three. I am trying to make restitution on this and T-Mobile is telling me there is nothing they can do and that he is the one at fault for not paying the final bill, which he knew nothing about because he was at sea and did not get his mail. I find that had to believe. Plus I’m extremely disappointed that this is how this Corporation treats its military families. I don’t see why T-Mobile can not call this back from the credit agency that it was placed with and take off the early cancellation fees work with use on what’s owed on the acct. Please don’t tell me to contact the credit agency his account was sent to because when I called them they actually laughed at me. It was probably the rudest person I have ever spoken to in my whole life. I’m hoping someone somewhere can help me resolve this. Sincerely, Debi Anderson 1199 S. Belt Line Road #160 Coppell, TX 75019 817-919-9007 P.S. Just a little FYI – My son is back in the Middle East again and now has AT&T he called them before he shipped out to put a Military Suspension on his account and they did the wrong thing. I called them and they not only correct the error 3 months later but applied 3 months worth of credits to his account for the last three month bills. Now this is what I call Customer Service and working with Military families

Had our daughters phone added to our family plan - 1 year later she moved to an area where T-Mobile does not have service - since there is NO service in that area our daughter cancelled her service. They are now trying to charge us a $200 cancellation fee. Their response was 1) it's alot cheaper for her to pay $200 dollars to get out of the contract than to pay the monthly fee through to the end of the contract and 2) She chose to move!!!??? They feel that they should be able to continue charging for services that they do not supply because it is in the contract that they do not have service in all areas - that is fine if they are talking about travleing to other areas and not having phone service but NOT if you live in or move to an area with NO service. Other utility services are not allowed to get away with this crap. Going to file a complaint with the Federal Trade Commission. T-Mobile is on it's way out of business and GOOD RIDDANCE TO THEM. Oh and BTW - THE DAY MY CONTRACT IS UP I AM DROPPING THEIR SORRY ASSES.

Still waiting for TM to find a phone I returned. The return label given with the phone in the box I guess is just that a label. You think a big company would have a system such as scanning the label to match the phone and it's receiving customer so when they do receive it it all matches to the customer who returned it.Or let us return phones to one of your stores then they can be resposible for the lost phone games you evidentily like to play with your undeserving customers. I think you receive the phones and say you don't so your company can make more money. HELLO where are these lost phones going to? Every time I call you guys say you'll put a tracking in and wait 3 days I will get an email. The only email I got was to refer friends and get a free phone. Hello as if I would refer anyone to you. The only reason I returned the phone was because customer care sold me a phone full price, that is being discontinued. So no luck on buying cases or screen savers. Thanks. No phone and waiting so I can get a phone.Not going to be happy if charged 250 for a phone you guys lost. Customer care is customer we don't care. But please keep paying our paychecks.

Don't know why you don't give the option of 0 stars. This company SUCKS and has no customer service. They have earned 0 stars...I am giving them the 1. They got me to sign up with them by luring me in with a great deal on a phone. I would have to pay out of pocket upfront but due to the "great" rebate I would be getting an excellent deal. Oh how so WRONG I was. After going back and forth w/tmobile on details they needed to process my rebate, my rebate has been denied....they have lied and have so many people getting rejected on their v-day special they have an entire v-day rebate issue line set up. STAY AWAY FROM THIS COMPANY THEY ARE SCAMMERS AND YOU CAN EVEN GET THROUGH TO SPEAK TO ANYONE AT THE CORPORATE OFFICE. I guess if I had to work there too I would want anyone contacting me since they have so many complaints due to their VERY poor business practices. I would be a coward too and hide behind the walls of HQ.

Can I get to no stars for this company? My husband has been a TMobile customer for years. He convinced me to get one plan for our family with TMobile. From day one, I have had problems with my Samsung Galaxy S 4G. It freezes as well as does not allow incoming or outgoing calls on a daily basis. I can try and call someone and it will just say dialing or someone will call me and it just rings. Lately, it will shut itself off in the middle of my conversations and then turn itself back on. TMobile has replaced the handset 3 times and each time I call Customer Care tries to shove a Samsung Exhibit which is a downgrade or shove the Samsung Galaxy back down my throat. All I ask is that they provide a phone that works. If the bill is not paid, they do not hesitate to disconnect or suspend service for their customers. This is ridiculous and as soon as I can get out of this, I will.

Gee,you aren't able to give them no stars? Amen to all of the above people. Was with T Mobile 2 years. Ended the contract after two years and continued to pay monthly charges. Remember, I had NO contract. End of 2011, I got fed up with the non-existent service and also when asking about a new better deal--told their wasn't any. Existing customers get zilch. So got a new provider and next thing I know I am charged for a full month's service having used the phone for 10 days during a monthly billing cycle. I pro-rated all charges including tax and sent them a check. Total bill--$76. I sent them $30.00 for the charges and days I actually used. NOWHERE in the original written contract does it suggest you must pay a monthly bill whether you use it or not. They have now harassed me for three months for $46.00--day and night they call. They have used up $400 in badgering me. I guess they think if they harass me --I will pay. NOT!!! Copanies have no clue about customer service or ethical business practices. Worse these communication providers work under a no watchdog umbrella. Nobody watches them or keeps them honest.

I had the same problem with T-Mobile. I went to the store in the mall complaining about one of their customers harassing me, and he said he couldn't do anything. I asked for the corporate office number and address, and all he gave me was the customer service number, not what I wanted. He was very carefree in my problem, just trying to get rid of me. I did call the customer service number and was on hold for several minutes, so this is one carrier that I would never get a phone with. I am with Sprint and love it!! Their customer service representatives do care about you and go out of their way until you are satisfied. I had a problem with an incorrect amount on my bill, they took care of it, it was taken off my bill, and I am very happy with them. People, go with Sprint!!! I have been a customer for over 4 years now, and will never leave!

ok I have been with t-mobile since 07 my mistake. I go over seas to iraq, but before we left I called customer care and told them that I was leaving. Now back in the U.S. I went to turn my phone back on and they tell me I gotta pay $4xx dollars I was like oh hell no. well they fix that and took it off my collections. MY problem now is this damn defy phone and they even told me that this phone has problems like it WONT TAKE A CHARGE!!! Yes insurence covers the phone but only that one. well I told them I'd like a new device, they told me "we can only send the same one that you have" omg so after 2hrs on the phone they down grade to the Comet!! then 10 mins later the chick hangs up on me like for reals. T-MOBILE HAS GOT TO BE THE WORST COMPANY ON TRYING TO KEEP THEIR CUSTOMERS HAPPY. WE ALL NEED TO CANCEL OUR PHONES. YEA T-MOBLIE WAY TO TREAT OUR VETS. THERE SHOULDN'T EVEN BE T MOBILE ANYMORE DO WE ALL AGREE. I HEAR NOTHING BUT PROBLEMS. OH TO TOP IT OFF I BILL IS SUPPOSED TO BE LIKE $2XX RIGHT WELL IT ALWAYS GOES UP AND I DONT KNOW WHY. AM I THE ONLY ONE THIS HAPPENS TO?

I have been a SUNCOM customer before they became T-mobile and my omplaint is about that DAMN hotspot !! I am VERY VERY dissappointed with t-mobile and am thinking hard about leaving. There was a booth in cary towncenter mall and I went to pay my bill there.... Well the whole amount was not put to my bill. I gave them $140.00 and told them to put the whole thing towards bill and they only applied $125.40,(bill amt) so where is the $15 that they failed to apply to my account..Dustin A. and Brandon M. !!! Then they went on to tell me about the hotspot that would seerve me better being that my kids n myself have laptops. They FAILED to tell me that the device does not work well in my area because there is only 1 tower within a mile of my home.(customer service told me) I kept losing a signal,the web page would freeze up, and when it FINALLY loaded up after 10-15 mins the whole page wouldn't come up. I called customer service(mike & mark) and was told that I would have to pay a $200.00 early termination fee OR find someone with t-mobile service and put it in their name,under their account. Mind you I still have to pay $57.98/mnth for that CRAP !!!! Now how unfair is that??!! Goes to show you how much t-mobile gives a DAMN about their customers. I wonder how many of them have T_MOBILE phone service ????

t-mobile is nothing but scam artist they talked me into switching from verizon 2 months ago and i got the galexy phone from them i had to pay 100 upfront well 2 monthe later the phones are junk they have sent me a replacement 4 times and i keep haveing the same problame so now they tell me to get another on your they can downgrade my phone to a cheaper phone i told them i didnt want a cheaper phone i eather wanted one that costed the same as mine or a upgrade and they told me if i didnt like it to switch back to verizon so i will what they was supposed to save me from switching from verzion has now costed me twice as much as i would have paid at verizon where i had a phone that worked

The Worst thing that could Hapen was T-Mobile shout my Daughters Phone off and will not tell me why they tell me i have to wright the Corporate Office they will not give me a number to call them so i can find out what she did wrong, this is the worst thing that they have done. I have allways had good service with them put this takes the cake and it makes me so fureuse that it makes me want to change Phone company's. My Daughter is going Deif and I need her help at times that is why we got the Phone's for her to help me and her Grandmother.

I AM GOING THRU THE EXACT SAME THING AS JOHN WITH $1000 BEING DEDUCTED FROM MY CHECKIG ACCOUNT. I AM BEYOND LIVID AND BEYOND UPSET. I HAVE BEEN FIGHTING WITH TMOBILE SINCE WED MARCH 21, 2012 AND TODAY THEY CALLED UPS AND EVEN THE UPS REP SAID IT IS IMPOSSIBLE FOR A CUSTOMER TO PROVIDE A TRACKING NUMBER FOR A PACKAGE THAT WAS NEVER DELIVERED. THEY ARE CLAIMING I NEVER RETURNED THE DEFECTIVE HTC SENATION. GTFOH IM GOING BACK TO THE TMOBILE STORE AND GIVING THEM ALL THE ANGER I HAVE IN ME WITH EVERY CUSTOMER WATCHING. I AM TIRE OF FIGHTING FOR THEN TO REVERSE THE DOUBLE CHARGES MADE TO MY CHECKING ACCOUNT. IM DONE.

03/22/2012 T-Mobile, I cannot believe the inability of the T-Mobile Employees to grasp the understanding of a situation gone wrong and correct it. I have been a loyal T-Mobile customer for almost 6 years and have always paid my cell phone bills before the due dates. It was about a month ago that my HTC Sensation was stolen out of my car. On 02/10/2012 I called T-Mobile as I was going to do a buy out of my contract so that I could sign a new contract and get a free Samsung Galaxy S2 (there was a promotion that Saturday for free Galaxy S2 with a new contract). I should have stuck to my original plan and got the Samsung Galaxy S2. The T-Mobile representative that answered the phone told me that I could just pay a $130.00 deductible and get a new HTC Sensation covered by the insurance policy so that is what I did. I paid the $130.00 deductible over the phone with my credit card and I have my credit card receipt. I received the new insurance phone 3 days later on 02/13/2010. Within a week on 02/21/2012 my brand new HTC Sensation stopped working so I called T-Mobile and I spoke to a troubleshooting representative. He could not figure out why it stopped working so he told me, “I am going to send you a replacement phone but I need you to send me the back the phone that is not working. I am going to include a shipping label with the replacement phone so that you can send it back to us”. When I received the new phone on 02/23/2012 there was no shipping label with it nor was there any instructions so I had no idea what to do with the defective phone. I called T-Mobile on 03/06/2012 and spoke to a representative so that I would know where to send the damaged phone. The girl that I spoke to on 03/06/2012 told me to send the phone to: Return Center TX, 4500 Cambridge Rd, Suite 100 door 3, Fortworth Texas 76155. She also told me to pay for the shipping out of my pocket and T-Mobile would reimburse me. On 03/07/2012 I sent the phone to that address and I paid extra to get a tracking number. On 03/09/2012 T-Mobile received the phone and it was signed for by one of their employees and I know this because I used the tracking number (USPS-03110240000240552726). On 03/11/2012 I went to my T-Mobile account online to check my bill and it was $529.81. They had charged me full price for 2 HTC Sensations when the only thing that I was supposed to pay was a $130.00 deductible, Period!! When the insurance phone didn’t work and the representative told me he was going to send me a replacement phone under the warranty he turned around and charged me full price for that one too. All of these charges took place behind my back without my knowledge or consent!! I feel like I have been violated!! Since this has happened I have called T-Mobile 18 times and have been assured that all charges would be taken off. THEY ARE STILL THERE!!!! Each time that I call it is about an hour of my time which brings the total to 18 HOURS!! There is No excuse for this!! This is not the way to treat good customers because there are many providers out there that will appreciate their business and treat them with honesty and respect. I am tired of fighting with T-Mobile about their mistake and I WILL NOT BE PAYING FOR IT!!! In case you didn’t understand that, let me say it again, I WILL NOT BE PAYING THAT BILL!!!!!!! Let me tell you what I will be doing. I will be posting my story on Facebook (to all 400 friends), Twitter, MySpace and Craigslist. I will also be writing a letter to The Alabama Attorney General’s Office Department of Consumer Complaints and The Better Business Bureau. I am currently in the process of putting together a piece for YouTube so that my story will be able to reach all consumers in a creative way and if I have my way it will go viral. I am also a college student at Calhoun Community College & Athens State University and I will be posting this story to both schools student community sites. I have all of my receipts with dates and credit card purchases. I more than enough proof that I do not owe what T-Mobile is charging me. This has been the most stressful situation I think that I have ever been in. Nobody should have to go through all of this stress just to talk on a phone. Best Regards, John Montero

we have been with t-mobile for 10yrs plus! we we're happy at 1st. when we moved out of state to an area that t-mobile does not have coverage we asked them to cancel our service. they refused to cancel our service, said we had to wait another month!!really!! plus they said they we're charging us $100.00 early cancel date. really!!they cannot provide use with service where we live and we are being punished!! Isn't a contract a two way street. Maybe we should charge them for $100.00 for not providing service as stated in their contract. We went with us cellular.