T-Mobile Corporate Office & Headquarters

The worst! If there was a lower rating I would definately give it to Tmobile! I have my account being disconnected and am being charged late fees even though I pay my monthly bill. I had a phone that was non-functioning. I shipped it with UPS back in November 2011. I didn't receive word until January 2012 that Tmobile still hadn't received the phone. I have been going on and on with this since January. UPS didn't scan the phone I shipped and lost it. UPS points to tmobile stating tmobile needs to set up a claims since its tmobile's acct. Tmobile tells me to call UPS to set up a claims. UPS points to tmobile and tmobile points to UPS. At the end of the day none are doing their job. No one cares, they are both washing their hands of everything. TMobile isn't doing anything to protect or defend me as their customer. I am being charged the full restocking fee and all the disconnecting and reconnecting fees even though all my monthly bills are paid. I am seeking corporate office but no one will help! 0_0 its ridiculous. In order to get out of my contract without it affecting my credit, I have to pay a fee per line plus another bill because of my cycle, before I can completely be done with Tmobile. Its ridiculous! If I had power I would tear both companies to the ground within the speed of sound!

I have been with T-mobile for the past six years plus but their service is this time is the poorest, sucks, and not considering. My phone lost only the answering service,. Last months I paid $567.oo for disrupting, and now I am charged again when I try to explain only pay. I am glad that ATT and T-mobile never merge. Many of us poor people would be suck over and over. I am presently shopping for another company becayse I am very disatisfied with them.

I was stunned to see others having the same experience I am having with T-Mobile. After years of being happy with T-Mobile, their customer service rates a zero. I wouldn't recommend anyone using T-Mobile. I am getting robocalls and robotext messages and they WILL NOT help with it.

when i first signed up with t mobile (after leaving verizon) i was absolutely impressed with their customer service, plans, phones, everything! i've been with t mobile for almost 5 years now...and in the past year...they've gone down hill!!! to contact them now is impossible, the customer service is horrible anymore, i feel like i'm back with verizon! (i left verizon because of poor customer service). and today, i got a lame email from the ceo 'thanking me' for my continued business, and there's no way to reply to him to tell him, no thanks!

T Mobile customer service is absolutely TERRIBLE! 50% of the time I call tmobile, I can't by the automated screening to talk to someone about a problem. There seems to be a problem with their automated systme understanding the selection you desire. Previously, we had an option of talking with a CSR or the automated system. However, the option of requesting to talk with a CSR is no longer available immediately. However, after approximately 10 minutes of talking to the automated system, it then gives an option to talk to a CSR. Once I do start to talk with a CSR, and after they go into my account, I have been given wrong information about things such as Billing: 1. Explain my billing amount and why they are charging me more than what was agreed upon. Example: I just upgraded my phone, so they charged me a one time fee of $18.00 upgrade fee. I also upgraded my service to 2 GB of 4g service, increase of $10 and $54 monthly recurring bill. Total bill is $82. The following months bill (minus the one time charge of $18) now comes out to $77.00 as my new monthly bill. CSR's must learn the basics of math. $82 minus $18 =$64 as my new recurring bill. I also have a contract from the tmobile store that indicates $64 monthly bill. Yesterday, after talking with an unknowledgeable CSR, transferred me to billing, transferred me to somebody else, because nobody could justify an accurage amount. Finally I was referred to ? Accounting, and we got an accurate amount for my monthly billing $64. Today, I'm inquiring about getting "hotspot" added to my phone for $10 more per month. CSR tells me my bill will come out to $$87 per month. He also continued to argue with me that he's correct, and would NOT transfer me to accounting, or he refused to read my history on my account. His name is Floyd .... extremely poor service from this CSR This is the type of poor service that will cause me to leave T-errible Mobile after 15 years. My issue is still not resolved!

T-Mobile's retail stores treat those of us who are no contract/prepaid customers like step-children. I think this comes from the upper ranks as T-Mobile keeps prepaid customers in limited selections of phones while charging a premium rate for their monthly service.

t-mobil has the worst customer service ever....i've been with them for almost 10 years and this past few months is the worst ever ive experienced with them. They charge your for every mistake they make and I can never get my bill corrected. They even charge me for two different plans overlapping each other and refuse to correct it. Ive called t-mobil so many times that I actually HATE calling them...the worst customer service ever....some dont listen and will not let you, the customer speak when your trying to tell what your issue is...I really want out of tmobil.

T-Mobile has the worst customs service that I ever experical you can't talk to any one who live here in america its in mexico so how can you take the america money for our phones bills and not give us a job. personal I feel that noone should not buy t-mobile T-Mobile if you can't bring your jobs back to the United state then we could not spend our money with you. and people please take a look at this we are out of work and we need a job point blank

NIGHTMARE experience with TMOBILE's "Chat Analyst" customer service that I had to use because my phone was broken and they shipped my replacement phone to the WRONG address. **Please note that after I was told multiple times that the store nearest to me had a loaner program, when I arrived at the store, they did NOT have a loaner phone available and I had to spend $90 on a new phone until my replacement phone arrived. I ended up borrowing a friends phone that same day. When I returned the new phone I had just bought 30 minutes earlier, they tried to CHARGE ME A $50 RESTOCKING FEE. ARE YOU KIDDING ME??? So when my replacement phone DID finally arrive IT WAS DAMAGED!! So now they are having to send me a THIRD PHONE. So Josh the Supervisor refused to offer any credit to my account for my troubles. Josh also told me that his boss, the "Coach," Gary, was on vacation and that he (Josh) was running the entire cell center and reported to NO ONE. Cust Service Rep ID's: Steven, ID# 7131942, His worthless Supervisor, Josh ID# 31015 WORTHLESS CUSTOMER SERVICE

We cancelled our service but kept our son on the bill & were finishing paying for the phones & what services he was still using. Our bill was $404, we sent them $235 as a fist payment, they took the payment, sent us a receipt for the payment, it is even on my son's phone log as received, now they are trying to say they never received the payment. Now they are asking for the whole $404 & threatening to shut off my sons line. Someone there took the money in, received it, & then did something with it. this is ridiculous. It also took them nine days to realize they sent the payment to the wrong bank, but are telling my husband that it never hit our bank, then telling me that it hit our account but was returned. Someone is confused, & it's not on our end. I have the proof on my son's phone & in my receipt that the company sent. Going to my bank tomorrow for that proof also.

i wish i got the stupid chick name i just talked to. i just heard the stupidest thing i ever heard in my life. how did they just tell me that there's no way i can see my call log online. i asks well can you see it cause it's very important that i get this number . the stupid b***h tells me she cant give me the number cause she cant determine if it's me or not. mind you i just gave her my number, my name, my pin number n my email address. n i know this b***h didnt call herself getting rude with me. smh. what kinda people do ya'll have working for ya'll n what kind of stupid system do ya'll have. every phone company have a way for the customer to see their call log. im changing companies ya'll will not get another cent of my money to be rude to me in tell me i cant have a number from a phone im paying for. most be crazy.

If all else fails, let the customer rep know that your 15 year old [under age] son ordered service without your knowledge.

I just got the serviced and already I had big issues. With t mobile I didn't have a voice mail for 21 days and very very very bad service with ther phones u get call drops and when u call u get dropped also I had a big issue about my billing it was in California to my boyfriends grandmas address which is weird because I live in Hawaii and my boyfriend name is not on my account and also when I purchased the phone they told me that my bill will only be under a $100 monthly each month when I called my bill was $130 they didn't told me that u pay each month $20 for a phone so I went in t mobile store to explain about these problems I am going thru and I wanted to talk to the manager and they said well what's the problem then I explained and they said well there's nothing I can do and I said I know u can't help me so that's why I need to talk to the manager she said well u have to wait she's helping a custermer so I waited and waited then finally she was done but she didn't come up to me and say sorry about that and what can I do to help u she just looked at my paper and didn't talk or say anything to me so I got frustrated and just because her attitude I wanted to cancel the accounts I talked to custermer care and told them about these issue and said if I wanted to cancel the accounts can I do that they told me if u wish to keep or cancel u have until tommarow but I didn't want to cancel just asked because what I am going thru and they put notes on my accounts explaining the problems so when I was talking to the manager she just was acting very rude so I wanted to cancel and not be with t mobile and she said different states has different laws in hawaii u have 14 days to return a phone so u have to pay 200 to cancel and pay $130 for the serviced so with two phones u have to pay to cancel $200 on each line altogether $400 +$130 total of $530 and I said what about my serviced and no voicemail I lost a lot of job opertunnies because I didn't have a voice mail and also call drops and I told the manager that why I should pay for bad serviced no voicemail and also no help and she said theirs nothing I can do and just give me a card and told me that u have to rite a letter to the main corporation and I said that's crazy wher do I write to and she said don't know there's nothing I can do and custermer care said that the manger can override it because of the issue I am going thru she said shes the 2 nd manager and can't do nothing to help and I said look I came here because u guys said u have 4g network and the price was reasonable and she said basiclay u got t mobile because the price u went for the price and try to make me look cheap also I showed her on my paper why my bill is not what it sopposed to be and she started to point and sayed how much is your bill and I said it sopposed to be under a $100 and she kept on asking and then she try to make me look like a retard and I got mad and felt like I was miss treated then she said u r urging and I am not going to help u no more and walked away so basiclay she refused to help me and mistreated me and try to make me look like a dum ass so I said to her for a manager u really suck at your job what kind of manager insults u and mistreated u and refused u and embarrass u all for free so I reported her to t mobile costermer care and they said by ther law it's against ther rules to be rude or mad at a custermer and explain everything to them I talked to the main manager and he really helped me because of this situation and getting that because what happen to me and he cancel the accounts but ther was a issue with the phones I have to pay $200 dollars for the phones they said u have to go back were u purchased the phones and see what they can do and I went back and they said they can't help now I am just stuck with these phones and have to pay $200 I really hope nobody ever gets to be mistreated like I was and refused to help a custermer I hope that t mobile will understand what I been going thru so for bad serviced and no voice mail and no help on a in store manager and I just feel I got scammed and misstreated

this is this worse phone service i have ever been with after being a long time customer of t-mobile i will not be renewing my contrat when it is up in feb.2012.my story is simple that i needed a phone right away and when i drove from one t-mobile store to the next wasting gas to be told by customer care that i need to go to an offical t-mobile store that is an dealer just to be told that there simplest flip phone was an up grade to my HTC not only was that a down grade but i found that to be very INSULTING someone please tell me that how in the hell is that an up grade to the expensive phone that i have however when i leave this company i will be taking my other lines with me as well no wonder t-mobil is going under

this is this worse phone service i have ever been with after being a long time customer of t-mobile i will not be renewing my contrat when it is up in feb.2012.my story is simple that i needed an up grade phone right away and when i drove from one t-mobile store to the next wasting gas to be told by customer care that i need to go to an offical t-mobile store that is an dealer just to be told that there simplest flip phone was an up grade to my HTC not only was that a down grade but i found that to be very INSULTING someone please tell me that how in the hell is that an up grade to the expensive phone that i have however when i leave this company i will be taking my other lines with me as well no wonder t-mobil is going under

The worst. Was with them for 10 years. Had pretty good customer service a year ago, but is had gone from good to terrible. Ordered a new phone and they sent me a refurbished one; changed plans and was promised unlimited voice as part of plan and only received 500 minutes. Took three months to fix. Was charged for international texts that I never placed. Takes an average of one hour to reach customer service. The worst of the worst.

i have been with tmobile for 5 or so years now. In the past couple months, my family account consisting of 5 lines got disconnected twice for delayed payments. I've only been late 1 or 2 days, they dont even give you a courtesy call to remind you. Of course they wont because the idea is they will charge you $20 reconnection fee per line. For me that is (2) $100. I called them to dispute but told me there is nothing they can do. I tried to explain that we are in a moving transition. Instead of understanding my situation, they asked me to set up an automatic payment plan so I dont forget next time. I believe that this is a new corporate racket and definitely calls for a lawsuite.

was a customer of tmobile for over 6yrs and was diagnosed with breast cancer and of course was takin off work....you'd think being a customer for that long they would have worked with me to keep my phone but not tmobile....guess the greediness was too much for them....

I thought I wanted to go to T-Mobile and then decided not to and stayed with my current carrier. I had Buyers remorse. I sent my phones back to T-mobile with-in a week. I called them to cancel and made sure I got a reciept from UPS to and kept checking on the tracking on when T-Mobile got the phones back. Let me tell ya, NEVER buy anything over the phone with these people. I swear I am still waiting now 3 weeks to get money back and 9 people later and threatenig to get a lawyer now to get my money back. These people do not care they got their phones back just like new nothing wrong with them and I have yet to get my $200 back yet. I got an e-mail from T-Mobile telling me they recieved the phones and gave me the date,time, return number and when I called them they swore up and done they had no clue what I was talking about and they were still charging me for using 2 phones I had not used since the 14th of Oct when I shipped them at 10am and they got them on Oct 18th. They do not cancel your account until they feel good and ready by the way so you pay for the phones even though you are sending them back in the mail.. Yeah are you kidding me. I was pissed. I wanted to reach out and choke some when throught the phone by the 2nd week. I finally told a REP... " NO WONDER I CHOOSE TO STAY WITH AT&T". I may have to pay for DATA but geez at least I got better customer service with them. I have been with AT&T since 2007 and I am staying with them. I was crazy to think of ever leaving a company that has been good to me and my husband. We are a military family and we will NEVER and I mean NEVER go to T-Mobile again. I tell everyone I know now STAY AWAY FROM T-MOBILE they will screw you in a heartbeat.

I cancelled on the first few hours of a billing cycle, out of contract. I was happy with my service but I cancelled because I wanted to give credo a chance because they donate to the environment. Also in case the At&T deal went through I didn't want to support a mega monopoly. But I loved tmobile. I was happy. And encouraged other people to go there. Now, after I asked for my final bill and paid it, they charged me a full month of service even tho I cancelled on the exact day of my billing cycle? I talked to four people, noone would help me. Noone even cared. This is extortion, abuse of monopoly power. Threatening people's credit rating if they dont believe they should be paying for a service never rendered. This is abusing fine print, knowing that noone thinks when they're contract is over that penalties need to be worried about. Tmobile is leveraging the common understanding of the mobile industry to penalize anyone who decides to leave them Im not sure I will be happy with credo and sprint, but if I leave, I won't be returning to tmobile if they dont make this right. I have every intention of letting this go to collections and disputing it then. I won't be bullied. Everyone just gives up cause Tmobile is large and is taking advantage. Verizon treated me much better in the 12 years or so I was with them, and if I leave Credo, or verizon lets their customers choose who they donate to, then I will go to them. Unbelievable.