T-Mobile Corporate Office & Headquarters

We have been with T-mobile since they bought us from Suncom, I am tired that everytime I call them about features for our phones we can't have them because we are a suncom customer funny my bill says T-mobile. But if they are trying to get you to extend your contract you can have anyting you want till you agree then try to change something and now you are suncom again. I feel everyone should file a complaint with the FCC I did they stated with enough compliants they can look into the company. To file one you can go to WWW.FCC.gov/complaint and then go through the screens till you find the wireless phone service then file your complaint. Their customer service sucks and we caught them in two lies today.

ive been with t-mobile for over 10 years and it seems for the last 1.5 years my signal strength has been lower and lower. now im moving 30 miles up the road and their map states i should have ok 3g. i also have their booster a earlier fix to crappy signal. new place has no signal. im on my fourth ticket to get a fix. they wont waive the $400 in eft fees (2 phones). shows how they treat long term customers and military personnel. im going to call and make them send out techs every day and have them swap out phones since i have the insurance until they let me out with no fees.

We went with t mobile because the coverage was the best in our state we are new to t mobile smart phones and androids we want to our local t mobile store and got a prepay plan for 50.00 a month i wanted 2 apps and couldn't get them so went back and exchanged our phones and still cannot get the apps also the coverage is very bad my son went on a fishing trip about 40mi from our house with his older brother and couldn't get even 2g coverage our oldest son got sporatic coverage at the campground through boost so we are going with boost t mobile is very misleading with their coverage and we drop calls everywhere.so if you want certain apps you have to spend more money to get them and i am not willing to do that 60.00 customer service is very bad and if you want to bring your number over from another carrier it took me 4 days and 3 1/2 hr on the phone with customer reps and finally a supervisor after being disconnected numerous times.bad bad bad

We have been with T-Mobile for 8 years, and we now want an early release from our contract because of THE WORST customer service I have EVER received. Our daughter is currently overseas, and I talked with T-mobile to get the best plan (I thought) to make sure she could call or text us anytime. The beginning of this month I get a call from the Marketing department because they noticed a HUGE increase in our bill. Come to find out, when the representative put the international plan on her phone with our plan he took off our unlimited text plan that we have had for years! I was then transferred to another department where I was told we didn't even need the international plan, with the plan we had it would just go against our minutes and be part of our unlimited text, she would just pick up whatever company was the "roaming" company. I asked if there would be any additional fees/charges, and I was told again with the plan we had, no! Tonight we go on line to pay the bill and IT WAS OUTRAGEOUSLY high! I called T-mobile and was told I was given misinformation and there are roaming charges! They reversed them through today since I was given "misinformation" but they expect us to pay roaming charges for the remaining time she is overseas, and not honor the plan I was told I would have, the plan I agreed to!!!! Isn't that fraud??????????? We have been through 2 supervisors so far that basically said too bad, can't do anything, you have to pay!!!!! Never, ever again will I recommend anyone to T-Mobile, and I pray we can get out of our contract early!

I have been a T-mobile customer for a few yrs.. My contract was about to expire on June 19th. I have 3 lines. My son graduated college and moved on so I was planning to drop his line and only keep my daughter and I on, however, debated staying with T-mobile because the internet package is much pricier than Sprint. I called T-mobile on Friday June 15th & Spoke to a Gillian about a possible new plan since I needed to drop my son and if I upgraded my Daughters phone to a free Dart. Gillian was quick to promote the Fathers day promotion for Sat & Sun on all phones being free & how I could keep the 3rd line for free for 2 more years in case I needed 3 line it would be a great deal. I asked series of specific questions of which included "All phones are free?", "I don't pay a thing?" Gillian assured me I pay nothing. I know this for fact because had she indicated any dollar amount I would have declined because I can't afford 3 new phones, which is why my initial inquiry was regarding the free dart. I was not familiar with the promotion until Gillian mentioned it to me nor was I familiar with all of T-mobile phones so Gillian suggested once I get home I could pick on line & call back with my choices so she and I concluded with the contract renewal. Approx 3hrs later after I searched and read up on each phone offered I called back to give my choices. I then spoke to a Lisa. She was glad to assist me after I paid for the phones. I said Gillian never mentioned a prepay mail in rebate offer. Lisa apologized & said then Gillian could and would waive it as a credit to get the phones in the mail on Monday but said she was sending Gillian an email to call me to confirm. She said it would be shortly. I waited and no call, so on Saturday I called once again, this time spoke to a Bobby, told him what occured and he said he saw Lisa's notes and said to hold while he contacted Gillian. He came back on and said Gillian wasn't answering so he sent her another email and assured me crediting the amount would be no issue. I asked him specifically if I would still be getting the promotion, he said " oh absolutely, we have it noted that you agreed to them during the promotion time, not to worry". Saturday came and went and no call from Gillian, so I called yet again and this time was told the promotion was over and regardless of Gillians call I would no longer be eligible for the phones. I said "What" I told her I specifically asked about this & was told otherwise by Lisa and Bobby. She put me on hold the came back & said Gillian had indicated she did tell me about the rebate and I was not getting the phones. I said "Oh no no" I covered all my bases and the needed to listen to their quality control recordings if there was a doubt. She then transferred me to another person who then indicates Gillian has not responded, completely the opposite of the previous person, but said she could verify that I was no longer eligible for the phones, so don't even expect a call from Gillian. I lost it at this point. She gave no response & I ended up having to hang up. It would cost me less to pay the penalty fees to leave T-mobile now that I was suckered into a new contract the it would cost to pay for 3 $300 + phones. I can't believe the lying that went on and I came out on the losing end. I need someone other than these dime a dozen CR personnel to give me a resolution before I make my next move & decide whether I go with Sprint. I have left several message at Corporate VM & emails but no response. The only communication after several attempts was when they sent a text reminding me of my bill. Basically they don't care.

Ok talked to David in account services and after explaining my problems with loosing my 911 call for an ambulance and talking to my attorney's I'm getting a signal booster. David has been MORE helpful then any of the people I've talked too at . Thank you David!

I pay over $117.00 a month for service with you people and I can't even get a strong enough signal in my home to call 911 which is what happen to me 2 days ago when U needed an ambulance. You people have know for quite some time now that you have had problems with your poor signal which is why you offered some customers a Signal Booster to keep them from leaving T-Mobile. I want one! If you refuse I'm leaving you and you can take me to court for the $200.00 early cancellation fee I won't pay it. My life and that of my family are at risk due to your poor signal and if you care at all about the lives of your customers then I expect to hear from you. I'll give you three days from today,July.4th,2012. After all I don't want to die for you.

Ive gotten three samsung galaxy I've had the same problem with all 3 they keep give me a new phone with the same problem. they offer me a different phone and upgrade as long as us another 2 years. I should be able to cancel my contract with this much problems

I just wanted to complement Luz Aquino from the Willowbrook Shopping mall in Norther N.J. she was an Awsome help to me and my family, Great job on her part she should be the District VP, very pleasant very help full with my phone. Thank you !

Worst service ever and they regularly charge me for services that i don't have. I hate this company and hope that soon someone will have them shut down. Lost service in my area last year after a hurricane which is understandable. What is not is that they would not give me a credit for the 10days we did not have service! I litteraly have to call Tmobile every month and have them take charges off for services that I do not get and dodnt ask for. I am apparently just one of many discusted pissed off customers! Kristina Williams, NC

customer service sucks-8 hours, 6 reps later my t-mobile home phone works again! I got a call back at (6;30 pm) the problem had already been fixed

I rate you one star because I'm paying over $117.00 a month for service here in Aurora Colorado and the signal is so poor I loose calls like when I was talking to my doctor getting my test results only to have the call lost due to a poor signal. I'm your customer so what are you going to do for me? If you can't make the signal stronger then just tell me but to ignore my complaints is wrong after all if it wasn't for we customers paying such high fees you wouldn't have a job, Right? So now I wait to hear from T-Mobile to see what their going to do for me, THE CUSTOMER!

This company is not HONEST with it's customers, You are on the phone for hours trying to get somebody to help you, and no luck they just pass the buck, but everybody you talk to is so sorry, The hole company is SORRY I don't know how they are is business. They will ask you for your SS number and not the last four numbers DON'T GIVE IT TO THEM, THEY WILL SCAM YOU FOR SURE. GET AWAY FROM THIS COMPANY AND STAY AWAY. You don't get any answers, YOU HAVE A FIGHT WITH THIER ROBOT TO GET TO A PERSON AND THEN THE PERSON DON'T KNOW WHAT THEIR DOING ANYWAY.SO THEY HANG UP ON YOU, AND YOU TRY IT AGAIN/ THEY SEND YOU BILLS THAT THEY MAKE UP TO SEE IF YOU ARE DUMB ENOUGH TO PAY THEM. AND THEN YOU FIGHT WITH MS. ROBOT FOR THE NEXT FEW DAYS. THIS BUSINESS IS A REAL JOKE STAY FAR AWAY FROM IT AND DON'T EVER GO BACK. YOU WILL NEED A DOCTORS APPOINMENT FOR SURE.

I was promised two months free service to renew my contract with T-Mobile, which was not honored. I have called on several occasions with no avail. I spoke with a represenitive on June 18, 2012 and was told as as a courtesy one month would be honored and the cancellation of service would be reversed. On june 19, 2012 I received a telephone call that my account was pass due and service could be interrupted. The representative stated she saw notes where the cancellation of service were reversed but no notes of a good faith credit of $51.99. This problem has been ongoing for several weeks with different information stated to the client and the notes does not reflect the agreement made. There are a lot of cheaper service plans with no contracts that will honor there agreements. Margie Clark 817-881-2801

T-mobile is a disgrace. Their phones and service are okay I guess but their customer service, if you can call it that, is terrible! NEVER ask to speak with a supervisor because their supervisors are always busy- and if you say you'll wait they either say no it's going to be hours or just hang up! WTF?! If I have a problem I either get an attitude or lied to. None of their customer service reps know what they're talking about! I get a different answer each time I call. One time I was told some service add on was free. I asked 1 million times it was free. I even called and asked several other reps, because they have a bad track record with lying. Every single one of them said "No, this is 100% free :)" Later that month I GOT BILLED FOR IT FOR 15 DOLLARS! That's not free, is it? I called up livid and told the rep I was told more than 3 times it was a free service promotion. She told me "Yes, it's free but you need to pay 15 dollars." Uhm. What? So I try to fight it but she's like well there isn't anything I can do. So I ask to speak to a supervisor (remember they're told never to put them on) and she's like "All supervisors are busy, I'm sorry." Bull! So I said I'll wait which seemed to annoy her. She switched me to another representative who made no sense. He was just talking in circles. This time I demanded a supervisor. I was furious. I FINALLY GOT ONE AFTER 30 MINUTES. And what a tool he was! He had no sympathy. Said I was wrong in saying I was lied to... (How is being told something is free and being charged for it, not being lied to?) He said he'll credit my next bill, as in next month. But will make no changes in my current bill. WHAT?! So very unhelpful and not sympathetic at all. Number one reason to avoid T-mobile, is their customer service. Do they think that it's not important? Seems that way! And on another note. At one point I was going through money troubles when I was sick and had to take leave on work. I was trying to make a payment plan and they so were not willing to work with me at all. They were like "No, what's due is due." I am switching to Sprint!! Screw this company! And I warn everyone STAY AWAY FROM T-MOBILE Oh haha, and their "unlimited data." BS! I am just so done.

You people need more towers here in Colorado I'm paying over $117.00 a month and have trouble getting signals all the time. What are you going to do for me, the customer.

I'm paying over $117.00 a month and I can't even get a signal to dial 911 if I needed to so what are you people in the corporate office going to do to keep us customers from leaving? You need stronger signals and I'm not your only customer paying for a service I'm not getting. I expect some service for what I'm paying wouldn't you? I'm hanging for now but for $200.00 to cancel my contract with you it might be worth it for me to change even tho I don't want to I have to be able to get a signal.

I have been with TMobile for seven years and I have always been happy with them until recently. I assure you that once my contract is up, I will no longer renew it and do business there. The first thing is that theior customer service has been awful now that they are out sourcing. For the first time, I needed a few extra days to pay my bill. My bill was due on the 11th and I called them on the 1st asking what should I do. I said I could pay my bill on the 15th, not on the 11th. They set up a payment method where they would take my credit card and take the money out on the 15th (mind you out of all the years with TMobile, I've never set up automatic payment). Then I was at work the next day and I received a text from TMobile stating that they withdrew the money. I couldn't believe it b/c they were supposed to take the money out on the 15th not the 12th.Why did I call and set up a payment method? Then I had to waste an hour and half on the phone listening to someone that I could not understand. They were trying to tell me that there was nothing they could do. I said that my bank charged me $35 b/c I overdrew it. Long story short. After spending 4 hours total on the phgone, yelling, they finally reimbursed me my $35. I will never do business with them again. On another note, each time I call them b/c of a question, they are always trying to sell me something. This company has gotten so tacky. I hope that TMobile headquarters realizes that the customer service is so awful now and that after 7 years and happy with them, they will be losing a customer.

On 6 June I visited a T Mobile store in Lakewood, OH. I purchased a new Nokia phone. The sales rep took my old Boost Mobile phone and account information, call Boost mobile and transferred the number. I was given a temporary number and was told that it would be good until 9 June 12, then everything would go to my old number. 5 days later.... I still have the temporary number and my old number has been disconnected. I called T-Mobile customer service, spent over an hour on the phone with them. I was instructed to back to Boost Mobile and reactivate my phone. I called Boost Mobile to reactivate my phone so the number could be transferred. So, now I am faced with paying Boost Mobile $85 for reactivation. I have lost time and money dealing with TMobile. I have been bounced from one person to another. So now I'm stuck with their mess. THANK YOU TMOBILE McKinney Morris 216 854 3017

I would have to rate T-Mobile less than 1 star. I was only with them for two months. I should have read reviews before choosing them. My fault there! For circumstances beyond my control, I had to cancel my contract with T-Mobile after two months. I call and was told about a fee due to cancelling my contract early. I completely understood that. In May, I received my final bill for $249.10. $200 was for the cancellation fee, $49.10 was for the last month. I paid this bill. The following month, I received another bill for $180.00. I immediately called T-Mobile and was told my account was past due and set to go to collections. I told the representative, "I'm looking at my previous bill/current bill as we speak, the previous bill indicates $249.10 due and was paid five days before the due date in May. The June bill indicates $249.10 was previously due, $249.10 was paid five days before the due date. Also indicated $0.00 was past due. The $180 in question was due June 19". The only reason for my call was to see what the $180 was as I thought the May bill would be my final. The representative said the account is marked as past due, and that there must have been a bill in between the May and June bills -- She was completely confused and had to turn me over to an account manager. The account manager said that the $180 was for the phone itself and was the first bill for the remaining equipment balance. Apparently I had not paid for the phone on my initial set up and was being billed an extra $10.00 each month for the phone and now that the service was cancelled, I would have to pay for my device. The account manager said that the account was not past due but was marked as billing for equipment as account was cancelled. If the bill is not paid by the due date, and due to the fact that the customer is no longer with T-Mobile, it would be set to collections after the due date but was not in danger to be sent until after the billing date for the $180.00 balance. This due date is June 19. I paid this balance on June 4 just to be done and over with this nonsense. On June 10, also before the June 19 due date, I recieved another letter from T-Mobile (letter dated same day of call - June 4) stating that I have an outstanding past due balance in the amount of $180.00 and will be sent to collections if not paid within 10 days. There they go again using the word "Past Due" -- and why when it is not due until June 19 is beyond me? I understand the warning letter to let a customer know that if it is paid late, it would go to collections since they are not a customer any longer, but I AM NOT PAST DUE!!! SERIOUSLY DUMB WORDING! Makes a previous customer not want to reccommend them to anyone. Once again, I called the 800 number just to be sure that I have a $0 balance as I had already paid this balance.