T-Mobile Corporate Office & Headquarters

When I walk into a local T-Mobile store here in South Philly i'm greeted with courtesy and care, enough to give the 5 stars. So why the 2 star rating you may ask? Because calling T-Mobile customer support is akin to having a tooth pulled. If they speak english they don't listen. I spent 3 hours on the phone on April 26th, 2011. Another 1.5 hours today just to get a small problem fixed. I left Verizon some 9 years ago for T-Mobile because Verizon's Customer Service sucked. I'm guessing it's time to leave T-Mobile?

Wow,I truly hope tht who ever reads this,WARN anyone tht you know RUN... From TMOBILE!!!!!!!Thet are the worst Cell CO*ever....I only had my cell for 5 days,yeah,I kid you not!!!¡ the Rep* stragight out LIED to me about the cell,he said tht I could video chat,and other things.they are like snakes in the grass!!!! Point being...if you want a cell phne company tht treas you with respect, try US Cellular....gawd,I wished tht I never ever stepped in tht T,Mobile store.....RUN RUN Away......FOR YOUR SANITY.....

I have been with T-Mobile for 3 years and it has been the worst 3 years of my life. I am just curious as to how much money J.D Power and Associates were paid to say that T-Mobile has the best customer service. Half of the reps do not even speak English and the other half are just plain rude and disrespectful. I had money debited from my bank account for my bill, although they received the money, my line is still suspended. Do they want to do the right thing and fix the problem? Hell no they dont. The reps just want to make you feel stupid as well as imply that the customer is a liar and always wrong. Well I hope that they are satisfied about taking my money and losing a customer over $115.00. Real smart T-Mobile. I have already reported them to the BBB and FTC. Maybe now they will get their thumbs out of their asses and do something for the customer instead of padding their own pockets.

So i apparently had t mobile back in teh early 2000s and something happened to where i eneded up with a 420 dollar bill. i have called and spoke with them numerous time about it and everytime tehy say they can take it off my file. however i went to buy a new car, now years later..and guess what?? i stil owe a damn t mobile bill! so i sucked it up..and went to pay it... they took my money...gave me a recipt..then tld me I WOULD still have to contact the credit bureu to let ehm know i had taken care of it. but they didnt tell me who has baught the bill... so now im out 420 dollars...and even with a reciept.. i doubt anything will change. as they do not update there files often i gather. this company sucks. take take take... and when you get behind or go over in minutes.. they are the first to make your credit look like crap

Dear Customer, Do you need Financial Help,This is to inform you that we offer all types of Loan (Business, Personal, Consolidation, Car, Investment, etc) @ 2.5% annual rate. Do you need a loan and have been turned down by your bank due to bad credit? Do you have unpaid bills or in debt? Do you have dreams of setting up a business? Contact us for a loan today and put a stop to all your financial barriers.We are fast and reliable and honesty is our watch word. All E-mail should be forwarded to this us via: info.financialloans@gmail.com Regards, Mr.Armstrong Callejo.

My experience with.T-Mobile has been the worse that I have ever had dealing with a business! The phone I purchased is defective the service I am receiving is subpar! .

I had a dispute which I ran through the BBB. I had called in one day to pay my bill and I received an automated message saying that unless I agreed on the spot to pay a certain amount I would not be permitted to speak with an account rep. I tried several times to call back from my home phone so I could gain clarity as to whether they had posted my last payment. This went on for over a week and still no one would speak to me. I went to an office for assistance and told them that unless they could put me through to someone I would be terminating my account. I was still refused help other than to be transferred to billing who again would not speak to me. I paid up the remainder of what was owed and switched to ATT. I was harassed for the early term of 600.00 which I refused to pay since TMobile had refused me reasonable offers to pay my bill or to offer customer service. I went to the BBB and filed 2 complaints since the first one TMobile closed without contacting me. Jennifer from their corporate offices in WA called me and apologized and confirmed that she would remove my name from a customer list who would be called every night over the early term fee. All was good when I receive a letter from TMOBILE asking me to settle for 50% of the 600.00 I called and told them that Jennifer had taken care of this account. Low and behold TMBOBILE sent my account to collections in December 2010 for the full 600.00. They have either lied to me or the collections agency are doing something illegal. Either way, the corporate office and the Attorney General are going to be receiving a letter tomorrow. And someone is going to do some explaining. How can someone be billed (2.5 years after the resolved complaint) for an early term for service that they failed to provide. Anyone on here want to form a Class Action suit? please contact rbolger1@comcast.net and I will get this started by the end of the week. Thank you.

I initially started as a Sun Com customer. Every since t-mobile has taken over the service has been terrible. I finally cancelled the service and am still getting bills for a balance. When waiting 45 min to get thru to customer service they say I dont owe them anything but they cant correct the billing situation. I have to continue to write the address in mexico. Wow I cant get rid of these people. I had service for 8 or 9 years to include time with Sun Com. T-mobile has no respect or concern for their loyal customers. They claim they will put you on a loyalty plan but that is only a sucker of the day move. When I first complained this is what they did but just tied me into another contract deal.I guess that is why Sun Com went out of business, they treated their customers with respect. They did not repeat the same line and ask the same questions over and over and do nothing about your complaint.I guess in this day and time you cant give a crap about your customers and be sucessful. T-mobile is the worse company I have ever had phone service with. Even when you cancel their service you are still sent bills and idle treats to ruin your credit for monies you dont even owe them.

I agree T-Mobile is the worst in customer service. They treats us like mindless atm machines that should just give them money without anything in return. I agree with Miguel and lets show these companies the truth. THERE IS NO THEM WITHOUT US!!!! E-mail me at rtalisen@yahoo.com and let's get this boycott started.

I have been with t-mobile for 10 years, last november I bought two vibrant phones and sent in rebates for them both in the same envelope. 4 days later I had a death in family and returned mine. They decided to process rebate for my 5440 line instead of the 6667 line that I kept, I then upgraded my ph in feb and gott told my 100 rebate was denied because I already received it in nov on the ph I returned because they put thru the wrong one and canceled the wrong line but it is my fault so u can keep 100 dollars of my money. You stole it from me and didn't even blink.

t-mobile is the worst company the customer service sucks and they dont care about their customers at all no matter what your problem is.

honesty the worst company ever had to deal with associates lie tmobile steals from us once the get us into a contract the drop data and give us the run around waiting for us to give up ps KEEP JOBS IN THE U.S. we should boycott every company that out sources we the people have the power to destroy this company

i asked the associate and she said she would put in notes if the phone was defective again i would be able to choose another model but when i called they said they didn't see the notes ....wtf so now im waiting for another replacement and i informed the associate this time if its defective i will cancel the contract and send everything back and have my attorney give them a call if they try to charge a termination fee . what the associate didnt know is i recorded our conversation and now m lawyer has it. one way or another im out of the contract with these thieves. ps keep jobs in the U.S. these idiots kept me on hold for fifty minutes then hung up on me , thats horrible customer service they also said they couldnt fix the problem

I too thought T-Mobile customer service was the best until today. I am one of those who was hoodwinked into signing up for paperless billing about a year or so ago, but I've stayed with it. This month I received the e-mail that my bill was ready, but when I went to the website, the most recent bill available is last month's. So I called customer care and they confirmed that the bill is not available, and they are sorry for the inconvenience, but no, they cannot fix the website, and they cannot e-mail me the bill. The rep honestly suggested that I go to the nearest T-Mobile store and pick up the bill! Yea, right. Told her no, I will not pick up the bill, and if they can only snail mail it to me, I will not pay it until it arrives and I will not pay any late charges, and if that is not acceptable, I will go to court. After reading these posts, maybe it is time to think about switching carriers because I have been having a great deal of troubling making, receiving, and keeping roaming calls in the last three weeks.

if i could give tmobile a zero i would they are horriable and trying to rip off their customers and lied about our contract and when we asked them to send us a copy of the contract we agreed to they refused! we were going to switch phones and was told we would have to pay internet service on a phone we wouldnt have.... i am currently seeking other contacts to contact that is higher up the chain and looking for different carriers..

Every time I've called Tmobile in the past month, I'm on hold waiting for a Customer Service Rep for over an hour. Right now, I've been on hold for 49 minutes, and I'm so tired of this stale music they play over and over again. Then there's periodically a brief silence where you think you're about to speak to someone, then the darn music starts again. JD Powers needs to view these reviews before giving Tmobile any more awards. I think I'll contact Boost Mobile and get rid of Tmobile .

I have had t-mobile for about a year now.. BIGGEST mistake!! The customer services was exceptional, until my 30 days to cancil was up. It has been horrible ever since!! I have shown people that used to work for tmobile my bill and they can't understand why i get charged for what they charge me. Also i was paying insurance, and needed a new back but noone at t-mobile can tell me how/where to get one!! Shouldnt they have an idea!! I have been told SO many things that never turn out the way they tell me, and when brough up all i get is "well i dont know who would say that about your account, its not true". Shoudltn evey tmobile employee be working with same policies!! I would NEVER reccomed getting T-mobile!!!

T mobile sucks! Out sourcing sucks! Waiting for a manager for an hour and fifteen minutes because you can't understand pakistan sucks!

First i would like to know how t- mobile was awarded number one in customer service br J.D. power and associates??? I have two phones on my account both will be flushed soon. T- mobile is by far the worst in customer service. It would help a lot if your customer service representatives spoke fluent English. Yesterday i spoke with jenny... the last time i checked if your from the middle east your name may be jasmine but not jenny. T- mobile sucks and that 500 bvucks u want me to pay yea shove it and send it to collections.

i have been with your company because of my wife now, who was my girl friend at the time, what I am about to say is pretty sad, first of all, this whole atuomative thing really is horrible, and once you get through it all, I have documented severly times before, they make you wait for 45 mins before you get a live person, furthermore, what happen to careing about your customers and not just a another number, LITARALY.... Look people I am not some trash that wants things for free. I am merely stateting the fact that I am extremely unsatisfied with your customer service, your phones no matter what brand it is, drops calls like there going out of style. I last week lost another patient of mine on the phone because they felt that I should of not hung up on them, later come to find out it was not me, bu the phone service that I use, yes a patient, I am a practicing Dr. here locally and everytime I call and talk to one of your reps, they try to up sale me instead of take care of me, I am sure a multi million dollar company like yourself wouldn;t care if one customer needs to be taken care of right... Thus, do yourselves a favor when you hire your customer service reps, have them first take a course in cutomer class, and multicultural diversity, I have a phone recording of a rep of your not only laughing at my name but reapetedly, disrespecting me by not letting me finish what my concern are. having said that how do you expect people to pay your company profit over and over agian when you have moreons working for you, I hope this is enough for you people to read at corp. so this abuse does not happen again...