T-Mobile Corporate Office & Headquarters

STOP, WHY CANT YOU PEOPLE BE HONEST. WHY THIS AND THAT IS PUT ON MY BILL, GET GOOD WORKERS TO WORK THAY ARE RUDE, THAY DONT WANT TO HEAR WHAT THE CUSTOMER HAD TO SAY PLEASE T MOBILE . DO BETTER I AM WITH YOU FOR 4 YEARS AND YOU STILL IS NOT TREATING CUSTOMER RIGHT, DONT PUT ANYTHING ON OUR BILL THAT WE DONTTTT ORDER, JUST BE HONEST AND DONT OVER CHARGE US I AM NOTTT STUPID.

T MOBILE IS HORRIBLE!!!!!! THE CELL PHONE SERVICE IS HORRIBLE AND THE CUSTOMER SERVICE IS EVEN WORSE!!!!! DO NOT USE THIS SERVICE YOU WILL NOT BE HAPPY!!!!!

I WOULD GIVE THEM 0 STARS IF I COULD. I JUST WANT TO SAY ONE THING, IF ANYONE HAS ANYTHING GOOD TO SAY ABOUT THIS COMPANY T-MOBILE, OH EXCUSE ME, I MEANT SHIT MOBILE, THAT SPECIAL SOMEONE MUST BE WORKING WITH OR FOR THE COMPANY SHIT MOBILE, OTHERWISE, THERE IS ABSOLUTELY NOTHING GOOD TO SAY ABOUT THIS COLD, RUTHLESS, LOWLIFE AND CHEAP COMPANY, WHICH ABSOLUTELY DOES NOT CARE ABOUT YOU THE CUSTOMER, DOESN'T CARE ABOUT CUSTOMER RETENTION, DOESN'T CARE IF THEY DEFRAUD THEIR CUSTOMERS AND TREATS YOU LIKE A COCKROACH. THIS IS ABSOLUTELY THE WORST COMPANY TO SIGN A CONTRACT WITH. DO NOT DO IT! I WILL SAY IT AGAIN, DO NOT DO IT! IT'S ALL SMILES UNTIL THEY HOOK YOU, AND IF THEIR PLANS CHANGE OVER TIME AND YOUR CONTRACT PLAN IS NOW A GOOD PLAN FOR YOU, BUT A BAD PLAN FOR THEM, YOU ARE NOW TRASH IN THEIR COLD EYES, AND YOU ARE ON THEIR RADAR. THEY WILL “GET YOU” THE FIRST CHANCE THEY GET, AND WILL NOT GIVE YOU A CHANCE TO BREATHE, BECAUSE IT SERVES THEM FOR YOU TO CANCEL YOUR SERVICE, OR TO HAVE YOUR SERVICE CANCELLED BY THEM FOR NON PAYMENT, THEY WILL ADD ON ALL THE RECONNECT FEES (YES THAT IS RIGHT) $20 PER PHONE PER MONTH, PLUS THE CONTRACT CANCELLATION FEES, YOUR BALANCE WILL SKY ROCKET, YOU WILL NOT PAY, THEY WILL SCREW UP YOUR CREDIT, AND THEN AT THE END OF THE YEAR THEY WILL TAKE THE "LOSS" AS A TAX DEDUCTION FOR THEM, SO THEY WIN EITHER WAY, AND YOU ARE THE LITTLE FISH THAT GETS CHEWED UP AND EATEN BY THIS EVIL, RUTHLESS, HUGE SHARK WITH SUPER SHARP TEETH, AND DEAD, COLD, WHITE HUNGRY EYES THAT ROLL BACK AS THEY COME ALIVE WHEN IT TASTES YOUR RAW FLESH AND BLOOD, CALLED T-MOBILE, OH EXCUSE ME, I MEANT SHIT MOBILE. STAY AWAY FROM THIS COMPANY, NO MATTER HOW GOOD THEIR BS ADVERTISEMENTS OR DEALS SOUND, YOU WILL PAY IN THE END, AND DO NOT PAY ATTENTION TO THE GOOD REVIEWS, THEY ARE MANUFACTURED, PAY ATTENTION TO ALL THE BAD REVIEWS AND YOU WILL SEE THIS COMPANY DOES NOT CARE ABOUT THEIR CUSTOMERS ONE BIT, OR CUSTOMER RETENTION ONE BIT. THE REPS AND MANAGERS AT THIS COMPANY HAVE A HABIT OF GETTING UNDER YOUR SKIN, AND MAKING YOU HATE THEM AND THE COMPANY THEY WORK FOR. NOTICE THE SIMILAR TONE IN ALL THE COMPLAINTS, THEY ARE FULL OF DESPAIR, HELPLESSNESS, FRUSTRATION, AND ANGER. HOPE THIS HELPS.

BAD BAD BAD SERVICE FROM T MOBILE ITS IMPOSSIBLE TO GET A REP. OVER THE PHONE ONLY AUTOMATED RECORDINGS WHEN YOU CALL A STORE ALL YOU GET IS A BAD ATTITUDE AND RUDE ANSWERS AS IF IT WAS A BOTHER.........SO LOOKING FORWARD TO ENDING MY CONTRACT WITH THESE GUYS !!!!NOT WORTH THE $2OO PLUS I PAY THEM A MONTH IM SURE OTHERS WOULD GLADLY HAVE MY MONEY AND BE NICER ABOUT IT!!!!

14 years of services with T-Mobile,, Lied about the unlimited data plan,, Lied about my contract,, Lied about getting it straight,, What they call limited internet service is an understatement, it's no service. Worst customer service I have ever had. Happy customers tell 5 people--unhappy customers tell 50 people. I would love for the CEO of T-Mobile to walk into my place of business, FULL RETAIL for everything, no breaks.

Wirral customer car ever they don't care all is they want is Moby for garbage service know one picks up for over he and you get someone with broken english I am braking contract for lake of service

t-mobile is well in 'cease to exist' phase.....they don't care about customers...not even parent company cared who discharged them...

Hey guys .....been with tmo for near 4 yrs and its getting worse.....i have the hd2 and a few other phones and the streak 7 .....i had to call them in early july for a replacment hd2 cause mine was getting so hot I couldnt hold it while talking and they sent me a new one that has the worst signal ive seen so the 2nd replacment arived today and has a scratched screen and dirt caked in the earpeice....disgusting....i was told by 3 reps that they guarentee my next one will be perfect.....i guess ill wait and see

i am on my second contract w tmoboile and never really had any complaints till now. they just recently started charging 20 dollars per line reconnect fee for suspension. they have always charged 20 dollars for a disconnection. i guess it is legal because in the contract it does say they have the right to charge a reconnect fee, even though they have been doing that already for disconnections. the fact that it is legal does not mean i will not go too a different provider. 20 dollars per line is alot of money, kinda ridiculous. not too mention it is in my opinion a shady business practice to make such open contracts. why tell someone their bill will be a set amount per month at all if u reserve the right to just add on as much as u want ?? contracts only seem to protect the businesses anymore anyways not the consumer and from now on i will refuse to sign anyone that is worded the way tmobiles is not too mention u dont need a contract for the phones anyways they just bait u into getting one by offering a lower price on the phone.... wonder why they do that??

Tmobile employees are untruthful. Your trying to make me pay for a high fucking ass phone bill which doesnt make since. I paid my cancellation fee but and a week later my bill was 700 close to $800 really. I switch to Sprint their plans are cheaper and the phones are awesome. I am one dissatified Ex-Tmobile customer. When i first had Tmobile i believed the HTC HD2 was the best phone but it sucked ass i had received 4 replacement HD2s and they all did the same thing so i traded the phone in to a better Android phone which by the way was a piece of shit phone (Motorola Charm). I really hate tmobile. Never again will be your customer.

TMOBILE gave me inaccurate information regarding the mobile insurance policy I had for my plan. When my phone was damaged by water, and I contacted TMOBILE to request a replacement, I was told water damaged is not covered by the policy. After being swindled into ordering an upgrade on my account, I was told the following day that the device I ordered was BACKORDERED or otherwise NOT IN STOCK. Then I was told that I could not cancel the order and receive a ccard refund for the charge. After calling 3 days in a row, I spoke to a different person, actually more like 4 people a day. On the 3rd day, I spoke to a person who told me that an order cancellation IS PERMISSIBLE for an Upgrade Backorder issue, which is exactly what I have. Furthermore, I contacted the mobile insurance company directly and they DO IN FACT COVER WATER DAMAGE. So I was lied to in order to make a sale and force another 2 year contract.

i want too open country code of my black berry curve 8900. I have already used 10 times to open and now have 0 chance.please guid me. How can i open the country code having 0 attemp. Please e-mail me at aliprince4u@hotmail.com

This is it. Trying to solve a problem with T-MOBIL. Already month I'm wasting my time. Hours on hold nasty people at the other end.Even that 1800...number for corporate off.Is this how people get treated, when they have a problem? We can pay bill's, add some line's or anything so they make $$$$$$They are soooo friendly. God forbit a PROBLEM and you have a Problem. This is sooooo F......ing bad. Excuse my language,but I'm not a happy Camper right now. By the way where is my last coment from two day's ago?

I'm with T-mobil since over 10 year's. They were not T-mobile back then.I'm a loyal costumer and just recently I added my husband to my account. Long story short. I got myself the my Touch. I'm at my forth phone. I called customer care plenty off times(allway's 1 hour or more on hold). I was told, I would recieve a new Phone and I got refurbished phone one after a nother. I pay every month for premier service. T-mobil has the last service. My problem is still not solved, now they want a 450.00dollar restocking fee for a used scrathed phone. I purchased a New Phone and I do not need somebody elses headaches. I hope they change there attitude soon, because everybody has a limit.

NM Better Business Bureau SFe Better Business Bureau US Chamber of Commerce ATT CEO T-Mobile CEO NM Attorney General I had a pre-paid account with T-Mobile. I opened the account on about April 23, 2011 with about 1000 minutes. The company charged my $100 plus fees for a total of about $120. I did not activate it intill a few weeks later, sometime in mid-May. The earliest reference to a non-T-Mobile advertisement message is May 29, 2011. But on July 23, 2011, T-Mobile disconnected a conversation I was engaged in, and I had to waste a few hours to find out why. I went online to see my call-log or usage log. There was none. I called. There was no help. I chatted online. The assistant could not help or answer any question and said to call some telephone number. Early evening on July xx, I just got off the phone from one of the purported T-Mobile support centers, but the man ("xx", ID somethink like "000000") refused to tell me what calls I made or indicated where the usage logs were or how I could get an itemized list. He merely kepy repeating that in April I made a lot of calls to voice mail. (When I mentioned that I didn't know how to even access voice mail, it didn't seem to make any difference.) Later he said that it cost roughly $2.10 to call voice mail. Now it was beginning to sound like organized theft. When I purchased the plan, staff and the website said ten cents a minute! However when I asked to speak to his manager. He simply refused, saying the boss was busy. I don't think I've ever had an experience with a business entity that appeared more unethical than this company.

I have been trying to serve a subpoena on Legal Department does anyone have a fax number that I can fax this subpoena and court order to.

Hoping someone in T-Mobile gets this message and appropriately forwards it to legal dept. Have court ordered subpoena and also have Order directing records. T-Mobile is failing to assist in a criminal matter. I will continue posting until someone provides me with this information. T-MOBILE IS NOW IN CONTEMPT!

T mobile does not record there conversations all the time, they dont keep there word. They have different answers to the same question. They hate helping with a phone that you dont like or cant use.They dont tell everthing you need to know. One shot to pick out your free phone when signing a new agreement. I have been with them at least 3 to 4 years. Watch yourself. not happy

T-MOBILE YOU ARE SUCK & STUPID WIRELESS COMPANY OUT THERE! I have an LG G2X Google Phone which is I paid $ 349 Plus Tax and it is without a doubt the worst phone ever!!! bar none, it constantly freezes up and becomes unresponsive, after which i have to remove the battery to reboot, this is my 3rd phone every replacement phone they send is just as bad as the last! and the only options they provide at this time is another G2X or the G2 With $ 5 Dollar Credit. Don't know why this happen to me, and T-Mobile knows , this is an known issue.I have been with T-Mobile Since 2003 , always Paid my on time. This is what I get from T-Mobile being a loyal Customer . I don't see how the deem the G2 as a comparable alternate to the G2X and I surely don't want to have a 4th replacement of the G2X, only to have it do the same thing all over again. the G2X should be removed from stock and not be offered for sale, and a comparable replacement should be offered for the aggravation and frustration any G2X owner has experienced. This seems to be a major problem the G2X, and it will only end up costing more money to send multiple replacements of an inferior phone over and over rather then pull the model and send an acceptable replacement in its place~

i have a problem with my t mobile side kick i need an urgent response please, the problem is that is not accepting Nigeria network...