T-Mobile Corporate Office & Headquarters

T-MOBILE'S CUSTOMER SERVICE IS THE WORST, THEY ARE NOT PROFESSIONAL AT ALL, I HAD A PROBLEM WITH MY PHONE AND T-MOBILE TELLS ME TO SEND IT BACK AND THEY WILL SEND ME A NEW PHONE. WHEN I SENT IT BACK AND GOT MY TRACKING # FROM THE POST OFFICE, THAT IT WAS DELIVERED TO T-MOBILE, TMOBILE TELLS ME THEY NEVER RECEIVED IT WHEN I HAVE PROOF THEY DID,NOW THE REPS TELL YOU THEY HAVE TO REVIEW THINGS AND WILL CALL YOU BACK (4 TIMES), WHEN THEY NEVER DO, YOU REQUEST TO SPEAK TO A SUPERVISOR YOU GET EXCUSES, OR THEY TRANSFER YOU TO ANOTHER REP AND OR TELL YOU THEIR IS NO SUPERVISOR THERE. HOW CAN YOU RUN A COMPANY WITH JUST REPRESENTATIVES TO ANSWER PHONES AND SERVE THE CUSTOMERS WHEN THERE IS NO ONE TO GUIDE THEM,THIS IS UNBELEIVABLE. I WISHED I NEVER SIGNED UP WITH THIS COMPANY AND NO ONE ELSE SHOULD EITHER IF YOU HAVEN'T HAD A PROBLEM JUST WAIT YOU WILL. T-MOBILE DOES NOT SERVE THERE CUSTOMERS, THEY JUST GIVE THEM THE RUN AROUND.I WILL NOT BE SUBSCRIBING AGAIN!!!

I am not even a tmobile customer but boy tmobile sucks I was helping out a friend and paid a bill using my checking account in may!! Here we are in October and they charge my account every mth I only put in for a one time payment .. Talk about fraud !!' I closed my account with my bank so when they went to charge me again the check was returned and then they tell the person who's account it is that they have to pay a return check fee and shut the phone service off this company is horrible and I am definately contacting the better business bourough to look into the fraud this company is commiting against it's clients and the lack of customer service and intelligence when you try to correct problems .. If there was a rating less then one tmobile you would get it I mean you earned it

You People do realize that T-mobile doesn't manufacture the phones they offer, right? if you dont want a crap phone, stop being a cheapskate...every time I have had to call they were pretty good, nice people. All those phone reps you bad mouth are just punching bags on the frontline to head off assholes who don't even try to take care of their phone...waaaah, my phones acting different...instead of reading online possibly how to fix an issue, I am going to call up and be an asswipe to someone who can't do a damned thing. Real good plan, maybe you should take a good look at yourselves and wonder why you're so stupid to commit to a contract for 2 years without doing any research about anything. Numb Fucks.

I WOULDNT EVEN GIVE THEM A RATING OF 1 STAR.. THEY DONT DESERVE ANYTHING I bought the galaxy s when it first came out for full price and have had nothing but problems with it. They acknowlege the problems with my phone and send me a"LIKE NEW" phone. I paid over $400 for a NEW phone not a LIKE NEW phone, if i wanted that i wouldve bought it online or of someone and not from the t-mobile store.. The phone they send me ends up having more and worse problems than the original one that i had. Cusdtomer care hung up on me 3 times after i waited for hrs on the phone. then they tell me ll they can do is send me another LIKE NEW phone.. or he even had the nerve to tell me to use my asurion which i pay monthly for and wld have to pay another $130 for.. when its t-mobiles faULT AND NOT MINE. WHY WLD I FILE A CLAIM AND PAY MORE MONEY FOR ANOTHER GARBAGE PHONE, when i wasnt even pleased with the first one i spent all that money on.. All i can tel is that T-MOBILE DOES NOT CARE their customers or customer satisfaction.. IF i wanted a USED phone a.ka. "LIKE NEW" i wouldve bought a USED phone from the beginning.

Absolutely, inexcusable for a now (2 - 3) weeks escalation at highest level of T-mobile corporation at supposedly the office of the president Teresa or Theresa has no business being in the supposedly highest level of T-mobile escalations at corporate or any level! She plain and simple does not care! "Although new customer of T-mobile past time to return phone." Moreover, sadly Theresa or Teresa at 877.290.6323 x3418032 is a complete waste of time! Clearly evident: T-Mobile has no intention to provide any problem resolution! Now, today per recorded phone call Theresa and/or Teresa name spelling unknown stated, T-mobile will not even exchange the bad phone or investigate the network service issues I have reported. Therefore, clearly T-mobile does NOT care about its customers. How Pathetic! If this matter is not resolved to my satisfaction by Friday 26th day of August 2011 will result in the immediate filing of legal action and notification of all U.S. media to bring attention to the serious and gross failures of T-mobile. Effective immediately, NO verbal communication is permitted only written communication via email or letter will be accepted! Explained repeatedly that the kids at my local T-Mobile have no idea how to begin to troubleshoot my phone having gone down there twice. T-Mobile executive complaints Theresa when asked to escalate above her head stated she only answers to T-Mobile CEO and President. Completely Unacceptable! I will no longer continue to pay $96 per month with T-mobile due to a multitude of service issues. There are serious problems that exist within so-called customer support and/or management levels of T-Mobile. After the authorities investigate the countless numerous problems with T-mobile should be liquidated and sold off to AT&T that should immediately clean house by termination of any or all people within former T-mobile that respond the way Teresa or Theresa and re-structure every aspect of T-Mobile! -----Original Message----- From: G S LGL T-mobile... *Certified Mailing: T-Mobile, Executive Offices, Executive Complaints: 2011LGL 04 OCT 2011....FWD to All U.S. Federal, State and Attorneys (Class Action Litigation Pending)

I feel everyone's pain with dealing with these people!! I have been complaining of the service I am getting from the white gravity phone I have. They have replaced it 3 times and will have to go back and replace it again due to it being the phone itself not the service! I too have been a customer for 5+ yrs with 3 flippin' lines and never received a credit for all the crap that's happening. Missed calls even though there is a full bar and sitting right next to me with volume all the way up, missed VM (got to miss out of a couple of good nights out), when I have a missed call it says its from April-we are now in October. NOONE will listen to me, oh wait "I understand your frustration and know what your going through) but you won't get a credit from us!! is what they say really!! I can't wait for my next call cause guess what it's to end my service. going to Metro PC and getting my service from there. I am so disappointed, but once I'm gone a lot of people are gonna follow, so unless I get a call in regards to you giving me a credit for all this bull crap I'm going through, guess I'll be another person dropping out too!!

I have been foolish enough to stay with this company for 9 years. I don't use the phone all that much but now in today's world that changes. Tmobile advertises an unlimited text,talk and web for $49.99. Well, not since I just renewed my contract last June! I was crazy enough to renew and get an upgraded phone (2 phones two lines) and asked about upgrading my plan. Oh no this plan is good for my usage--until we go web, etc. To 'qualify" for the new promotion I only have to pay $200 per line for "migration" For $400 I could have bought the phone outright and not be stuck for another 1 3/4 years on a contract with a company that does not know the meaning of loyal customer. I will start marking the calendar until I can leave them. By the way, got the 4g phone and we consistently have less bars then we did on the old phones!

After years of being with T-Mobile. It has come to my attention that they do not care about customer satisfaction. It seems since the beginning of this year, every month it is something new with this company that I must argue about. Weather it be poor customer satisfaction or not proper notification that billing will be changed. I am told that it is part of terms and agreement that I singed, however if it had not been for me checking my balance due I would not have know that they changed billing due date, and because of not being notified the proper way there could have been a chance that I could have lost my service. T-Mobile would have disconnected my phones. I feel that they do not care about me or the years I have given them in cell phone service that includes all five lines I carry with them. I find this to be totally inconsiderate of this BIG CELL PHONE COMPANY to stomp on the people that pay there bills. How come when I call and ask for a corporate number I am told there is no such thing. I have to search the internet to find the corporate number. I find to to be unbecoming of a corporation that states they care about the people that make contracts and help keep the company a float. I am very upset.

I spent about 30 minutes trying to contact a real live customer service person. Then I get the runaround. She would not even give me the address of the corporate office for t-mobile. (I went online to get that info.) I need to stop service for a person who died on July 21 of this year. The local t-mobile stores won't send the info even when I provide them with all of the appropriate paperwork that says that I am the designated person to do this. This refusal to work with a person is one of the several reasons that I left t-mobile several years ago.

If there was a 0 I would've given you that instead of a 1. Worst service, worst online help, ect. Why sell people your service when there is no coverage in there area. Especially when we asked and got a yes there is all to find out oh sorry there is no tower in your area. But they wait until after the 30 days to tell us that so we are stuck with them.

We have been loyal customers for over 3 years. Why because we were not notified that we had no cell coverage in our area until after we had gotten all five phone lines and started to notice that we couldn't send texts unless we ran outside and if we did that we would have to push resend over and over. I have missed business calls and text, important school calls, calls from parents and ect. for years. But they won't let us cancel. In the last year it has become worse than ever. My father n law was dying of cancer and they needed us at the hospital but no one could get any of us on the phones, then our son was left at practice and sent text after text and couldn't reach us, our daughters practice got over early they couldn't reach us and had to stand out in the rain, our other child was in an accident and had to have emergency surgery and they try calling us and texting us and no one can reach us. This goes on and on and on. I have called, emailed, online chat which they disconnect on me without helping me. We are fed up. I want this resolved. If someone would actually listen to me. I could give you a detailed list of all the calls, texts missed and texts we have to push resend on over and over. We have to be able to stay in contact with our children that is why we got them the phones. My son now doesn;t even use his cell and it is sitting in a cabinet. Why wouldn't someone tell us there was no service in our area and when calling for help tell us lets reset your phones or send a tech out. Then they say Mama we see you have no coverage in your area. What!!!! Then why let me upgrade to another phone telling us this might work better. Yea so that extended my contract with you. We are fed up and want out of this contract.

Tmobile has absolutly the worst customer service ever. I was addding money on my son's phone but it said the system was down so I went to the store and bought a $50 card. Well a couple of days later I notice that Tmobile system actually wasn't down and that they had charged my card the $50. So when I call to get my money refunded I had to talk to an ignorant rep that told me that they don't do refunds after I had just spoke to another rep that said that I would get my money back. Tmobile is the worst service and customer service and they should be made to close down for stealing peoples' money. They lie and say that their system is down but still take your money and make you believe that the transaction was never made. I hate this company.

I'm unsatisifed with my service with T-mobile. Personally, I feel like your representatives are dishonest. Every time I've called they tell me a different thing. For instance, when I first got insurance they had quoted me $5.99 then I find out it it $8.99. It's only a few dollars difference, but it's the principal. They shouldn't lie or if so they should be terminated. Then I was having phone complications and they lied to me about when they mailed my phone out. I'm sick and tired of having T-MOBILE as my wireless line. Now I'm stuck with a 2-year contract with the sidekick 4 G which has had nothing but complications. It constantly freezes so it does not feel like it is touch screen. The battery life is goes alway by late afternoon when I haven't even been on the phone. When I'm in the process of sending a text it keeps sending me to the main screen interrupting my messages. I'm fed up. I have had enough. I don't feel that I should pay $200.00 to cancel this service when I have been lied to. I had this service since 2007 and this is how you guys treat me??? I'm over it!

With respect to this companies business practices they should be indicted and prosecuted for theft. I have a contract for $109.00 a month yet my credit card gets hit for numerous amounts. I have never received my $50.00 rebate, and when I call to inquire the right hand has known idea what the left is doing. Just today alone, had an issue with not receiving my rebate, (hold on sir I will transfer you) I was then transferred to Direct TV. I called back explained what happened, and who they transferred me too. This time I get transferred, to a Credit Card Activation Center. I call back again and reached the loyalty department, and simply ask before they transfer me again, to perhaps check the line themselves as that’s what I would have done where I work, to assure they were sending me to the correct party this time. With that said there was no interest in verifying anything as she said they have no way of calling. Is this not a phone company? I have spoken to Customer Retention, Loyalty supervisors, Customer service representatives and it’s as if they could care less. Never give this company and or T-Mobile your credit card number, I have never see a company so reluctant to take any responsibility for their actions and or miss information. At this point I have a number of 813-348-5763 to get a copy of my phone conversations and then contacting my Lawyer and there legal department. I have been lied to; lost close to a half day at work and on a few occasions and still to get nothing accomplished on the phone.

I have been paying insurance on my phones since the get go I've even replaced some twice. And now... T-mobile and their third party insurance tell me I have no coverage when I AM paying FULL coverage since the beginning. now they wont exchange my phone which they have done so before. If I am not covered why do they bill me for insurance on BOTH phones?!?! By the way the 5 star people that post comments are mostly from corporate. Makes you think...

I have the htc Windows phone, and it has been the worst experience ever!!! I have three lines and the two have the htc Windows phone and the phones NEVER WORK PROPERLY! I have gone through two phones and the third phone is on its way. T-Mobile has a "loyalty" department, extremely rude representatives. I will be ever so glad when this contract is OVER! The phone doesn't charge, none of the applications work properly, and forget about downloading music or personalizing your phone. This is a waste of time, energy, and money.

omg this is a joke trying to get a refund for my prepaid card of 50 i did not get online with the device that i had purchased and now when i had been transfered 5 times. I was told no refund.. they also said i used up my 50 which is good for a month and I had the device for approx 3 days. I was not able to get online with the divice so how could i have used it up besides 3 days. I was told by the wal mart employee that this was unlimited usage for a month. i am still on hold waiting to talk to a supervisior. this is not right...wonder how many other customers that they have refused to refund or that their records SHOW..its total crap if you ask me.. thank you cheryljonas

Tmobile is a piece of crap they charge you extra always bunch of fees coming from nowhere they need a good lawsuit and they need a whole new staff because they have no experience every employee will ive you something different informations they are never the on the same page and the waiting time if for ever.

I made a payment of 142.39 on tuesday 9/6 .My credit card was charge 14239.00.I call t- mobile and they saw the mistake and would get it taken care of by the end of buissness day.as of 9/8 it still gas not been refunded to my account.They say it might take up to 3 to 7 days.They make a mistake and then they hold your money illegaly.I am going to report this to the fcc and my attorneys.I feel that there is no one that you can talk to to get it fixed.I am a long time user.I also will get intouch with the news media.

I have had T-mobile for a while and never had any problem until recently. I even left and came back. I have a family plan until May, 2011. After one line was ported away, my phone didn't work properly and I phone to inquire why. The port was not complete and was corrected. At that time it was noted I had been on a family plan and needed an individual plan and was switched over. However, what I didn't know and realize until I went into a store to look at "purchasing" another phone that I found out I was not put on the "best, most efficient plan". After several phone calls, talking to Adrianna, Pete... who told me I needed to get a dictionary and look up the definition of the word "grandfathered" and was to have his manager, Ram who was in a meeting call me back and Jamie C., I am convinced it is time to go. T-mobile had idiots working for them and I don't need this kind of agony. What they don't realized, understand or care about is... "good customers" are tired of their dumb employees, poor service and plain old fashion "BS" and will and are leaving. I suppose that is why ATT didn't get to complete the purchase. They should be glad because I am. T-mobile used to provide customer service second to none... now NONE! You don't value your customers... we can put you out of business... hold on because it is coming. I tell, will tell and continue to tell everyone I see, know about my experience and encourage them to take their business to a real business! If there is a good CEO, VP, Ex, Manager around, unless their checks are big enough, they should express concern for this type of manipulation and service.